Mercury Mountaineer Complaints (2002)

372 consumer complaints on file.

#769402November 7, 2002
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION
THE FIRST TIME THE TRANSMISSION PROBLEM HAPPENED WHILE I WAS DRIVING ON I-275 GOING TO JURY DUTY. IT WAS RUSH HOUR, STOP & GO TRAFFIC. I WAS EXCELLERATING AND AT APPROXIMATELY 60 MILES PER HOUR, THE TRUCK LIKE "SLAMMED" INTO GEAR. IT STARTED ME & I THOUGHT I HAD BEEN REAR-ENDED. I CONTACTED THE DEALER ON MY CELL PHONE AND ASKED TO BRING IT IN. I WAS TOLD SINCE I WAS IN JURY DUTY, I WOULD HAVE TO WAIT UNTIL MY SERVICE ENDED AND THEN BRING IT IN. I ASKED IF THE TRANSMISSION OR DRIVETRAIN COULD FURTHER DAMAGE & WAS TOLD NO. I WAS AFRAID TO KEEP DRIVING IT BUT DID NOT HAVE A CHOICE AT THE TIME. I KEPT TRACK OF THE TIMES THE TRUCK "SLAMMED" INTO GEAR WHICH UP UNTIL THE TIME I TOOK THE VEHICLE IN, WAS WHEN THE VEHICLE WAS WARM & IT WAS ON EXCELLERATIONS AT DIFFERENT SPEEDS & TIMES. THE SERVICE PEOPLE SAID IT DID NOT DO IT WHILE THEY TEST DROVE IT BUT FORD'S KNEW THERE WAS A PROBLEM WITH IT & THE REPAIR WAS TO REPROGRAM THE COMPUTER CHIP & THAT WOULD FIX THE PROBLEM IT DID NOT. I HAD TO RE-SCHEDULE AN APPOINTMENT FOR ANOTHER ATTEMPT TO FIX IT. THIS TIME THE DEALER PLACED A RECORDING DEVICE ON THE TRUCK & WERE ABLE TO CAPTURE IT ACTING UP. THE SERVICE PERSON TOLD ME I NEEDED A NEW TRANSMISSION & THAT'S WHAT HE'D LIKE TO DO TO REPAIR IT BUT I'D HAVE TO WAIT UNTIL FORD'S RETRIEVED THE DATA. I WAS CONCERNED ABOUT DRIVING THE VEHICLE AND IT ONLY HAD 800 MILES ON IT! WHILE WAITING FOR A DETERMINATION, I HAD DRIVEN THE VEHICLE ABOUT 6 OR 7 MILES AND AN AWFUL ODOR FILLED THE CAB. IT SMELLED LIKE SOMETHING BURNING UNDER THE VEHICLE. I PULLED OVER & CHECKED UNDER THE TRUCK FOR A FIRE. I DID NOT SEE ANYTHING THAT LOOKED LIKE IT WAS BURNING. I CALLED THE DEALER & COMPLAINED AGAIN ABOUT IT SLAMMING INTO GEAR & NOW THE AWFUL SMELL. I WONDERED IF THE TRANSMISSION WAS BURNING. I WAS TOLD IT WAS ANOTHER COMPLAINT OTHERS MADE AS WELL. IT WAS COMING FROM THE EXHAUST (VALVE?) FOR THE 3RD TRY, THESE 2 ISSUES & OTHERS ARE NOW BEING REPAIRED. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8020635October 10, 2002
UNKNOWN OR OTHER
CONSUMER STATES THAT THEY HIT THE GAS PEDAL INSTEAD OF THE BRAKE PEDAL AS A RESULT OF THEM BEING LOCATED TOO CLOSE TOGETHER ALMOST RESULTING IN ACCIDENT. MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#766569September 2, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SUDDENLY STALLS WHEN BRAKING & STEERING WHEEL IS TURNED WHEN ENGINE WARM AND HAS LESS THEN 1/2 TANK OF GAS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8017318August 27, 2002
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
WHEN TRYING TO PULL OUT OF SEAT BELT FOR MORE ROOM SEAT BELT BOLTS SNAPPED, CAUSING THE SEAT BELT TO HANG. CONSUMER NOT TO HAVE SEAT BELT ON WHILE DRIVING. DEALER NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8016366August 14, 2002
SUSPENSION
WHILE DRIVING STEERING STEERING WHEEL SHAKES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8014101July 17, 2002
AIR BAGS:FRONTAL
WHILE COMING OUT OF DRIVEWAY AT A VERY LOW SPEED AIR BAGS DEPLOYED HITTING THE CONSUMER. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#566397June 30, 2002
UNKNOWN OR OTHER
CONSUMER STATED THAT THE OIL PRESSURE GAUGE, BATTERY VOLTAGE GAUGE AND COOLANT TEMPERATURE GAUGE DO NOT GIVE ACCURATE READINGS OF THE RESPECTIVE ENGINE ACTIVITIES.*YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8012535June 25, 2002
ENGINE AND ENGINE COOLING:ENGINE
ENGINE HEAD GASKET KEEPS RUPTURING AND SPILLING GAS ALL OVER ENGINE. CONSUMER IS CONCERNED ABOUT A FIRE STARTING. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8010551May 28, 2002
STRUCTURE:BODY:DOOR
WHILE GETTING INTO VEHICLE, WIND HIT DRIVER'S SIDE DOOR AND DOOR HIT AGAINST CONSUMER'S LEG. DOOR IS CURVED WHICH HAD A POINT ON END OF DOOR. DEALER CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#8010051May 17, 2002
AIR BAGS:FRONTAL
WHILE TRAVELING IN INCLEMENT WEATHER THERE WAS A WATER POT HOLE IN STREET. ANOTHER VEHICLE MADE A SUDDEN STOP AND CONSUMERS SON HIT VEHICLE FROM BEHIND. UPON IMPACT, DUAL AIRBAGS DID NOT GO OFF.CONSUMERS SON HYDROPLANED HITTING OTHER VEHICLE HEAD ON THEN OVER TO THE RIGHT LEFT SIDE. *JG
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8007985April 18, 2002
VEHICLE SPEED CONTROL
CONSUMER STATES WHILE ATTEMPTING TO PARK THE VEHICLE SUDDENLY TOOK OFF FOR NO REASON. CONSUMER STATES VEHICLE HIT A LIGHT POLE. NLM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8005864March 18, 2002
FUEL SYSTEM, GASOLINE
WHILE PARKING NOTICED A FUEL SMELL COMING INSIDE OF VEHICLE. CONSUMER BACKED OUT OF THE PARKING GARAGE, AND NOTICED THAT GASOLINE WAS LEAKING FROM UNDERNEATH VEHICLE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#8005172March 7, 2002
AIR BAGS:SIDE/WINDOW
WHILE MAKE A RIGHT TURN ANOTHER VEHICLE VEERED INTO CONSUMER'S VEHICLE FROM THE SIDE. UPON IMPACT, SIDE CURTAIN AIRBAGS DIDN'T GO OFF. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#758716February 27, 2002
STEERING:LINKAGES:TIE ROD ASSEMBLY
MY SON WAS MAKING A TURN IN BOULDER WHEN THE CAR SLID INTO THE CURBING. THIS WAS ON A ICY ROAD AND THE CAR WAS TRAVELING AT LESS THAN 5 MPH. AFTER STRICKING THE CURBING, THE CAR WOULD NOT TRACK SO HE TOOK IT TO THE DEALER FOR EVALUATION. IT WAS IDENTIFIED THAT THE REAR TIE ROD END HAD BROKEN OFF AND THAT A NEW ASSEMBLY MUST BE INSTALLED. MY SON CALLED ME AND I REQUESTED THE PART BE SENT TO MY ATTENTION. I AM AN AUTOMOTIVE ENGINEER AND I KNOW THAT THIS IS NOT AN NORMAL FAILURE MODE FOR THIS PART. I ALSO NEED TO POINT OUT THAT THERE WERE NO MARKS ON THE TIRE AND THAT THE WHEEL WAS NOT DAMAGED IN THE EVENT. UPON RECEIPT OF THE FAILED PART IT BECAME VERY APPARENT THAT A MANUFACTURING PROBLEM EXISTS. THE TIE ROD IS THREADED ON THE ROD AND THEN SWEDGED TO HOLD IT IN PLACE. IN ORDER TO SWEDGE THE PART THE WALL THICKNESS HAS BEEN REDUCED TO LESS THAT 1/8" AND IN THE SWEDGING PROCESS, THE MATERIAL IS STRECHED OVER THE SHOULDER BETWEEN THE SOLID MASS OF THE TIE ROD AND THE DRILLED OUT (REDUCED WALL THICKNESS)SECTION OF THE TIE ROD THAT IS THEN THREADED AND SWEDGED IN-PLACE. THE PART ALSO HAS RUST PRESENT ON THE INSIDE OF THE BREAK WHICH IS AN INDICATION THAT A CRACK WAS PRESENT THAT WAS MOST LIKELY CREATED BY THE HIGH MECHANICAL STRESSES IN THE SWEDGING PROCESS. I AM CONCERNED THAT THIS PROBLEM IS PRESENT ON ALL THE NEW 2002 FORD EXPLORERS/MOUNTAINEERS. THIS IS A NEW SUSPENSION SYSTEM FOR 2002. A LARGE BUMP IN THE ROAD AT ANY SPEED ABOVE 30 MPH COULD BE CATASTROPHIC! I HAVE NOT MADE CONTACT WITH FORD AND STILL HAVE THE PART IN MY POSSESSION. PLEASE ADVISE WHAT THE NEXT STEPS SHOULD BE.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#758601February 25, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD HAS BOUGHT BACK CAR - HOPEFULLY, TOMORROW WILL BE THE TRANSITION DAY. FOR THE TRANSMISSION, CAR HAD BEEN IN 3X - TRANSMISSION KICKED AT VARIOUS SPEEDS. STARTING IN 12/01, 4X (INCLUDING ONCE IN THE DEALERSHIP), THE CAR WOULD NOT START. FEEL THAT THIS IS A MAJOR PROBLEM W/ CAR. RECEIVNG NEW CAR, BUT I THOUGHT THIS INFO. SHOULD BE PART OF NHTSA FILE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757665February 2, 2002
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
UPON PURCHASE, A RAW GAS ODOR WAS NOTICEABLE--RETURNED TO DEALER--NO PROBLEM FOUND; RETURNED AT 4000 MILES WITH SAME PROBLEM--REPLACED FUEL INJECTOR; THIRD TIME MAJOR FUEL LEAK FROM RIGHT SIDE FUEL RAIL AT UPPER SEAL ON CYL 3 & 4 O-RING REPLACED--DEALER HAD US CALL TOW SERVICE AND THE DEALER TOOK CARE OF REPAIRS UNDER WARRANTY--GREAT CONCERN ABOUT SAFETY DUE TO POSSIBLE OF A SERIOUS FIRE FROM FUEL LEAKAGE ONTO HOT ENGINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001602January 4, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
CONSUMER WAS TRAVELING ON A ROAD LESS THAN 20MPH AND APPLIED BRAKES, AND VEHICLE KEPT ON GOING. VEHICLE STOPPED WHEN SHE WAS AT BOTTOM OF HILL. THERE WERE NO WARNING SIGNALS. THIS INCIDENT HAPPENED TWICE. DEALERSHIP WAS AWARE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753976January 3, 2002
VISIBILITY:SUN/MOON ROOF ASSEMBLY
CUSTOMER HAS CONCERN ABOUT SAFETY OF VEHICLE BECAUSE OF A THRID PARTY DEALER MODIFYING AND INSTALLING A MOON ROOF IN THE INTERIOR HEADLINER OF VEHICLE, ALTHOUGH OWNERS MANUAL WARNS AGAINST ANY MODIFICATIONS OF HEADLINER WHEN VEHICLE HAS SIDE AIR BARS INSTALLED. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899655November 29, 2001
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
WARNING IN OWNERS MANUAL STATED DO NOT MODIFY HEADLINER ON VEHICLE WITH SIDE AIR BAGS, ALSO DEALER PUT SUNROOF IN VEHICLE FROM WHICH HEADLINER HAD TO BE TAKEN OUT, THIS VEHICLE WAS MODIFIED WITH NO REGARD FOR WARNING IN OWNERS MANUAL. CONTACTED DEALER, AND NO RESPONSE FROM DEALER OR FORD CUSTOMER SERVICE.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899493November 27, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
A VIOLENT JERK IS PRESENT WHEH SHIFTING OUT OF PARK. A NOISE CAN BE HEARD ON AN INTERMITTENT BASIS BEFORE JERK OCCURS. DEALER HAS BEEN CONTACTED. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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