Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#11301848January 25, 2020
SERVICE BRAKES
SAFETY ISSUE TYPE: COMPLAINTS JANUARY 31 2019 NHTSA ID NUMBER: 11173378 COMPONENTS: SERVICE BRAKES NHTSA ID NUMBER 11173378 INCIDENT DATE JANUARY 07 2019 CONSUMER LOCATION MEDINA, OH VEHICLE IDENTIFICATION NUMBER 3MEHMOHAOAR****** COMPLAINT SUMMARY CRASH NO, FIRE NO, INJURIES 0, DEATHS 0. IMMEDIATELY AFTER THE ABS BRAKE SYSTEM ACTIVATED, MY BRAKE PEDAL WENT TO THE FLOOR AND I WENT THRU A RED LIGHT. MY RESEARCH INDICATES THAT THIS IS A COMMON ISSUE WITH THE ABS PUMP/MODULE. MY VEHICLE WAS IN MOTION ON A BUSY STREET AND FORTUNATELY DIDN'T HIT A CAR AT THE INTERSECTION, WHEN I WENT THRU THE RED LIGHT. I WAS TOLD TO GO TO A FORD DEALERSHIP TO HAVE THE DEFECT CONFIRMED. I CALLED THE CLOSEST FORD DEALERSHIP AND THEY WANT $129 TO DO DIAGNOSTICS TO CONFIRM MY BRAKES AREN'T WORKING BEFORE THEY CAN CONFIRM. UPDATE: JANUARY 2020 RECALL # 19V904 WAS ISSUED IN DECEMBER 2019 FOR THE ABS PUMP ISSUE. I WAS NOTIFIED THIS MONTH (JAN 2020) THAT FUSIONS, MKE'S, ZEPHER'S AND MILAN'S FOR MODEL YEARS 2006 THRU TO MODEL YEAR 2010, WAS ISSUED FOR VEHICLES MANUFACTURED UNTIL JULY 15TH 2009. MY 2010 MILAN WAS MANUFACTURED ON 07/24/2009 AND IS NOT INCLUDED IN THE RECALL. FOR MOST OF THE LAST YEAR, I HAVE NOT LET MY WIFE DRIVE THIS VEHICLE IF THERE IS RAIN, MIST OR SNOW ON THE ROADS BECAUSE OF THIS DEFECTIVE ABS BRAKE SYSTEM. AS YOU CAN EXPECT I'M OUTRAGED THAT THIS COULD HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301849January 25, 2020
SERVICE BRAKES
REF: COMPLAINT # 11173378 AND COMPLAINT # 11301848. I DIDN'T GET THE WHOLE OF MY NOTE IN THE REQUIRED SPACE. UPDATE: JANUARY 2020 RECALL # 19V904 WAS ISSUED IN DECEMBER 2019 FOR THE ABS PUMP ISSUE. I WAS NOTIFIED THIS MONTH (JAN 2020) THAT FUSIONS, MKE'S, ZEPHER'S AND MILAN'S FOR MODEL YEARS 2006 THRU TO MODEL YEAR 2010, WAS ISSUED FOR VEHICLES MANUFACTURED UNTIL JULY 15TH 2009. MY 2010 MILAN WAS MANUFACTURED ON 07/24/2009 AND IS NOT INCLUDED IN THE RECALL. FOR MOST OF THE LAST YEAR, I HAVE NOT LET MY WIFE DRIVE THIS VEHICLE IF THERE IS RAIN, MIST OR SNOW ON THE ROADS BECAUSE OF THIS DEFECTIVE ABS BRAKE SYSTEM. AS YOU CAN EXPECT I'M OUTRAGED THAT THIS COULD HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301850January 25, 2020
SERVICE BRAKES
REF TO COMPLAINTS # 11173378, 11301848, 11301849. UPDATE: JANUARY 2020 RECALL # 19V904 WAS ISSUED IN DECEMBER 2019 FOR THE ABS PUMP ISSUE. I WAS NOTIFIED THIS MONTH (JAN 2020) THAT FUSIONS, MKE'S, ZEPHER'S AND MILAN'S FOR MODEL YEARS 2006 THRU TO MODEL YEAR 2010, WAS ISSUED FOR VEHICLES MANUFACTURED UNTIL JULY 15TH 2009. MY 2010 MILAN WAS MANUFACTURED ON 07/24/2009 AND IS NOT INCLUDED IN THE RECALL. FOR MOST OF THE LAST YEAR, I HAVE NOT LET MY WIFE DRIVE THIS VEHICLE IF THERE IS RAIN, MIST OR SNOW ON THE ROADS BECAUSE OF THIS DEFECTIVE ABS BRAKE SYSTEM. AS YOU CAN EXPECT I'M OUTRAGED THAT THIS COULD HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299718January 16, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING
ADVANCETEC WARNING COMES ON AND POWER STEERING NEEDS SERVICE COMES ON AND THE N YOU LOSE POWER STEERING . HAVE HAD RACK AND PINON REPLACE AND AFTER 2 WEEKS IT GOES OUT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299777January 16, 2020
POWER TRAIN
2010 MERCURY MILAN NOT SHIFTING PROPERLY, VEHICLE WOULDN'T ACCELERATE ON HIGHWAY AND OTHER ROADS, SPUTTERS AND DOESN'T DRIVE UP HILL. BROUGHT INTO JOHN KENNEDY FORD IN CONSHOHOCKEN AND WAS TOLD LEAKING TRANSMISSION COOLING LINE, WHICH IS RECEIVING MANY REPORTS ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298026January 8, 2020
STEERING
POWER STEERING WENT OUT ON 16 YEAR OLD DAUGHTER WHILE DRIVING. CAR HAD TO BE TIED AND COST 1300 TO FIX. SEE RECALLS ON 2011 MILAN'S WITH SAME ISSUE. CAR HAS 70K MILES. FEEL WE SHOULD BE REIMBURSED FOR EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286384December 2, 2019
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE POWER STEERING FAILED TO OPERATE INTERMITTENTLY WHILE DRIVING AND WHILE THE VEHICLE WAS STATIONARY. IN ADDITION, THE POWER STEERING ASSIST FAULT AND CROSS TRAFFIC ASSIST FAULT INDICATORS WERE ILLUMINATED. THE CONTACT CALLED BILL BROWN FORD (32222 PLYMOUTH RD, LIVONIA, MI 48150, (734) 399-4244) AND WAS INITIALLY INFORMED THAT THE VEHICLE WAS UNDER RECALL; HOWEVER, WHEN SHE ARRIVED AT THE DEALER, THE CONTACT WAS NOTIFIED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD NOT REPAIR THE VEHICLE BECAUSE IT WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 131,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281668November 21, 2019
STEERING
LOSE OF POWER STEERING COMPLETELY WHILE DRIVING ON HIGHWAY. SERVICE ADVANCETRAC LIGHT COMES ON AS IT HAPPENS. I LUCKILY AVOIDED THE CAR IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281248November 20, 2019
SERVICE BRAKES
I HAVE HAD 6 ACCIDENT WITH THIS CAR. I HAVE ALL THE INFO, REPORTS, TICKETS, REPAIRS AND SO ON. AND THE FILE IS ABOUT 1/2 AND ALL THE MAINTENANCE ON THE UPKEEP. PLEASE CONTACT ME AT MY E-MAIL [XXX]. I AM REALLY LOOKING FOR SOME REIMBURSEMENT ON SOME OF THE EXPENSES THAT HAS INCURRED DURING ALL THIS. I AM ON A FIXED INCOME AND IT WAS A GIFT FROM MY MOM WHEN SHE PASSED AWAY. SHE WANTED ME TO HAVE A SAFE CAR AND THIS CAR HAS BEEN NOTHING BUT UNSAFE. PLEASE HELP ME GET MY MONIES BACK. I HAVE CALLED AFTER EVER ACCIDENT AND NO RESPONSE, AFTER THE SECOND ACCIDENT I WOULD NOT TAKE ON THE EXPRESSWAY AND DO NOT EXCEED OVER 45. MY CAR ALWAYS TOOK THE MOST DAMAGE BECAUSE IT WENT UNDER THE CAR. NO ONE EVER GOT HURT. I KEPT MY DISTANCE AND IT STILL HAPPENED. *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11280898November 18, 2019
STEERING
DRIVING HOME FROM CHURCH, THE "SERVICE POWER STEERING NOW" INDICATOR CAME ON AND THE STEERING IMMEDIATELY BECAME NEARLY INOPERABLE. I'M THANKFUL THAT THERE WEREN'T MANY PEOPLE ON THE ROAD AT THE TIME. IT WAS BROUGHT TO THE ONLY SERVICE PLACE ON ISLAND THAT CAN DIAGNOSE THIS PROBLEM, BUT THEY HAVE A 2-3 MONTH WAITING LIST TO LOOK AT THE VEHICLE. THEY STATED THAT IF THERE WAS A RECALL IN PLACE FOR THE 2010 MERCURY MILAN, THEY COULD DIAGNOSE AND FIX THE VEHICLE. WHY ISN'T THE 2010 MERCURY MILAN INCLUDED IN THIS RECALL - THERE ARE HUNDREDS OF INCIDENTS OF SIMILAR SITUATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279798November 13, 2019
STEERING
POWERSTEERING BECOMES LOCKED WHEN PARKED. WHILE THE CAR IS RUNNING, I HAVE TO MANUALLY TURN THE WHEEL ALL THE WAY TO THE L, THEN ALL THE WAY TO THE R, STRAIGHTEN THE WHEELS, SHUTDOWN THE ENGINE, AND THEN RESTART THE CAR. THERE DOES NOT APPEAR TO BE A CAUSE FOR THIS TO HE HAPPENING. MY FEAR IS THAT MY POWERSTEERING WILL FAIL, WHILE DRIVING DOWN THE ROAD. 2011 WAS RECALLED, PLEASE CONSIDER RECALLING 2010. I HAVE BEEN QUOTED $2300 TO HAVE THIS REPAIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279940November 13, 2019
STEERING
THE VERY NEXT MORNING I STARTED MY CAR THE STEERING WHEEL IS VERY HARD&STIFF TO TURN IT'S NOT SAFE TO DRIVE THE VEHICLE THE NIGHT BEFORE THE POWER STEERING SERVICE CAME THROUGH THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278385November 6, 2019
STEERING
STEERING ASSIST FAILURE 2010 MERCURY MILAN PREMIER . STARTED THE CAR THEN THE STEERING ASSIST FAILURE INDICATOR CAME ON. FORTUNATELY THE VEHICLE WAS STATIONARY WHEN THIS OCCURRED. MANY VEHICLES HAVE REPORTED THIS ISSUE OCCURRING WHILE MOVING, LOOSING CONTROL. FORD HAS ISSUED RECALLS ON 2011 BUT NOT 2010. SHAME ON FORD AND SHAME ON THE NHTSA FOR NOT REQUIRING FORD TO RECALL ALL VEHICLES REPORTING THIS FAILURE. TOWING AND REPAIR ARE NOW OUT OF POCKET PROBABLY EQUALLING THE VALUE OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278478November 6, 2019
EXTERIOR LIGHTING
I BOUGHT THIS CAR USED AS I AM 72 AND CAN'T AFFORD A NEW ONE. I JUST FOUND OUT THE TAIL LIGHT IS OUT AND CALLED THE DEALER AND THEY SAID IT WOULD COST $1200.00 TO REPAIR. IS FORD JOKING WITH THIS KIND OF LIGHT. I GUESS I'LL JUST TAKE TICKETS WHEN I'M STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270993October 25, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE FUEL TANK FRACTURED AND LEAKED FUEL. THE CONTACT STATED THAT THE VEHICLE HAD BEEN AT AN INDEPENDENT MECHANIC FOR FOUR WEEKS NOW. THE VEHICLE WAS TAKEN TO LEGACY FORD (413 INDUSTRIAL BLVD, MCDONOUGH, GA 30253, (770) 914-2800) ONE YEAR AGO TO BE REPAIRED PER AN UNKNOWN RECALL. THE DEALER STATED THAT THERE WAS NO FAILURE WITH THE VEHICLE AND DIAGNOSTIC TESTING DID NOT REVEAL A CODE REGARDING A VAPOR LOCK FAILURE THAT MAY HAVE DAMAGED THE FUEL TANK. THE CONTACT BEGAN TO SMELL A FUEL ODOR ON SEPTEMBER 25, 2019 AND SHE NOTICED A HUGE PUDDLE OF FUEL ON THE DRIVEWAY. SHE TOOK THE VEHICLE BACK TO THE DEALER AND WAS SHOWN THE STRESS CRACK ON THE FUEL TANK. THE DEALER ACKNOWLEDGED THAT THE FAILURE WAS FROM THE RECALL REPAIR A YEAR EARLIER; HOWEVER, THEY WOULD HAVE TO CHARGE THE CONTACT FOR THE REPAIRS. THE MANUFACTURER WAS CONTACTED, BUT THE DEALER AND CONTACT HAD NOT HEARD BACK. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270605October 24, 2019
SERVICE BRAKES
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2010 MERCURY MILAN. THE CONTACT STATED THAT AFTER SHIFTING THE VEHICLE FROM PARK INTO DRIVE, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT A BI-DIRECTIONAL SCAN TOOL WAS NEEDED TO BLEED THE BRAKING SYSTEM. ADDITIONALLY, THE BRAKE MASTER CYLINDER AND ABS CONTROL MODULE WERE REPLACED; HOWEVER, THE REPAIRS DID NOT CORRECT THE FAILURE. LAKELAND FORD (1430 W MEMORIAL BLVD, LAKELAND, FL 33815, (863) 682-1100) WAS CONTACTED, BUT WAS UNCOOPERATIVE IN GETTING THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269595October 20, 2019
FUEL/PROPULSION SYSTEM
MY CHECK ENGINE LIGHT CAME ON AND WAS CHECKED AND THE FUEL VAPOR CANISTER PURGE VALVE IS NOT OPERATING PROPERLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269403October 18, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 45 MPH, THE DRIVER CRASHED INTO THE REAR OF A SECOND VEHICLE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED, BUT THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED AWAY. THE VEHICLE WAS DESTROYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE LOCAL DEALER (SELLERS SEXTON FORD, 341 VFW MEMORIAL DR, ST. ROBERTS, MO) WAS NOTIFIED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER AN UNKNOWN TAKATA RECALL. THE FAILURE MILEAGE WAS 170,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11269412October 18, 2019
STRUCTURE:BODY
INSIDE DRIVER DOOR HANDLE BRAKES EASILY DUE TO PLASTIC CONSTRUCTION. HAPPENED ON MY CAR AT 72,000 MILES AND TWICE ON MY SON'S CAR. POTENTIAL HAZARD IN NOT BEING ABLE TO ESCAPE VEHICLE IN AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268042October 12, 2019
STEERING
WHILE MAKING A RIGHT TURN (LOW SPEED) POWER STEERING CUT OUT. POWER STEERING FAULT WARNING CAME ON IMMEDIATELY. I HAVE NOTED MANY SIMILAR COMPLAINTS FOR THESE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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