Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#11378302December 7, 2020
STEERING
ELECTRONIC POWER STEERING SUDDENLY STOPPED WORKING WHILE DRIVING. I WAS ABLE TO MANUALLY STEER TO GET THE VEHICLE HOME. AFTER RESEARCHING ONLINE, THIS IS A KNOWN AND COMMON ISSUE. FORD MOTOR CO. ADDRESSED THE ISSUE IN 2011 MODELS, BUT NOT IN 2010 MODELS. I HAVE FOUND HUNDREDS OF COMPLAINTS ACROSS VARIOUS CAR FORUMS FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378051December 6, 2020
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
POWER STEERING HYDRAULIC LOCKED ON ME TWICE WHILE DRIVING FIRST TIME I WAS ON EXPRESS WAY AND HIT WALL 2ND TIME I KNEW WHAT WAS ABOUT TO HAPPEN AND OF COURSE STEERING LOCKED AND I ALMOST CRASHED AGAIN THIS NEEDS TO BE ADDRESSED BECAUSE MY RESEARCH SHOWS ME FOLKS HAVE DIED FROM THIS BUT BECAUSE IT'S NOT ENOUGH DEATHS IT WON'T BE RECALLED THIS IS CRAZY WHY RECALL 2011 THAT HAS SAME PART AND NOT 2010
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11377727December 3, 2020
STEERING
MY WIFE WAS DRIVING THE CAR AND PULLING INTO A PARKING LOT WHEN THE SERVICE ADVANTRAC MESSAGE POPPED UP ON THE DASH AND SHE LOST ALL STEERING CONTROL. FORTUNATELY SHE WAS ABLE TO GET THE CAR STOPPED BEFORE HITTING ANYTHING. I HAVE NOTICED THE LAST COUPLE OF DAYS WHEN COLD STARTING THE CAR AND TAKING OFF IN IT THE STEERING HAS BEEN FIGHTING BACK WHEN TRYING TO MAKE A SHARP TURN. I THOUGHT IT JUST HAD SOMETHING TO DO WITH THE COLD TEMPERATURES AND THE POWER STEERING FLUID. THE CAR HAS AROUND 149,000 MILES ON IT. I WAS NOT IN THE CAR WHEN ALL THIS HAPPENED SO I CAN'T GIVE ANY MORE DETAILS THAN THIS AT THIS MOMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376312November 25, 2020
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35-40 MPH, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED AND THE VEHICLE LOSS POWER STEERING FUNCTIONALITY. THE CONTACT COAST TO THE SIDE OF THE ROADWAY AND REVERSE THE VEHICLE BACK TO THE RESIDENCE. THE CONTACT STATED THAT STEERING THE VEHICLE WAS DIFFICULT DUE TO THE FAILURE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT THE STEERING GEAR NEEDED TO BE REPLACED AND REPROGRAMMED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374989November 17, 2020
STEERING
FOR THE LAST YEAR, THE POWER STEERING ASSIST ON MY 2010 MERCURY MILAN WILL RANDOMLY TURN OFF WHILE DRIVING THE CAR AND PRIOR TO STARTING THE CAR. I CAN TURN THE CAR OFF, WAIT AND THE POWER STEERING ASSIST WILL RE-ACTIVATE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11374948November 16, 2020
SERVICE BRAKES
MY MERCURY MILAN HAS 124,000 MILES ON IT AND I JUST EXPERIENCED THE SOFT BRAKE PROBLEM WHILE PARKING MY CAR IN THE GARAGE AT A SLOW SPEED AND THE PEDAL WENT TO THE FLOOR. NOW WHEN I DRIVE THE VEHICLE, THE PEDAL GOES ALMOST ALL THE WAY TO THE FLOOR TO STOP NOW AND HAS NOT RETURNED TO NORMAL. I CALLED FORD DIRECT AFTER CONTACTING MY LOCAL DEALERSHIP, AND THEY TOLD ME THAT MY CAR DOES NOT FALL WITH IN THE DATE RANGE FROM MANUFACTURING (6 MOS) FOR THE FORD ISSUED RECALL NUMBER 19S54. THEY BASICALLY TOLD ME THIS IS AN OWNERS EXPENSE NOW. CLEARLY THE BOSCH HCU PARTS FORD INSTALLS ARE DEFECTIVE AND AND THEY SHOULD COVER THE COST. I JUST RECEIVED AN ESTIMATE OF ALMOST A $1000 TO REPLACE THE HCU AND FLUSH THE BREAK SYSTEM. I AM AT A LOST FOR WORDS IN HOW I FEEL ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374629November 14, 2020
ENGINE, VEHICLE SPEED CONTROL
CAR LOOSES ALL POWER ENGINE SHUTTERS AND SPUTTERS VERY DANGEROUS! THROTTLE BODY CODE CAME UP WITH MY MECHANIC TOOK IT TO FORD DEALERSHIP THEY WILL NOT REPLACE IT I'M SCARED TO DRIVE IT NOW . HAS HAPPENED 6 TIMES THIS PAST MONTH FORD TOLD ME A WHEEL SPEED SENSOR WAS AT FAULT THAT HAS BEEN FIXED WITH NO IMPROVEMENT OF CAR BASICALLY SHUTTING DOWN ..LIMP MODE FOR SAFETY ??? FORD ! YOU DRIVE THIS CAR 70MPH ON THE HIGHWAY WHEN LIMP MODE IGAGES PRETTY SCARY !! YOUR GOING TO KILL PEOPLE !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374522November 13, 2020
EXTERIOR LIGHTING
MY PASSENGER REAR LIGHTS FLICKER OR DON'T WORK AT ALL. HAVE BEEN TOLD THEY HAVE BEEN REPLACED BEFORE! SHOULD BE A RECALL AS THEY ARE EXPENSIVE AND ALL LED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373887November 9, 2020
STRUCTURE:BODY, SERVICE BRAKES
WHEN BRAKING TO SLOW DOWN OR GET TO A STOP THE BRAKE PEDAL PRESSED DOWN BUT THE CAR DIDN'T SEEM TO STOP AS QUICK AS IT SHOULD HAVE. A WHILE LATER, WHEN HAVING TO BRAKE QUICKLY, THE CAR HIT ANOTHER VEHICLE INFRONT OF IT. THE ACCIDENT TOOK PLACE ON A CITY ROAD. NO POLICE REPORT WAS FILED BECAUSE THE OTHER CAR'S BUMPER HAD MINOR DAMAGE UNLIKE MY CAR WHICH THE FRONT & HOOD OF HAS SUBSTANTIAL DAMAGE.THE REPAIR ESTIMATE FOR ME WAS ABOUT 4K DOLLARS WHICH IS HIGHER THAN I CAN AFFORD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11372447October 30, 2020
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED WHILE DRIVING 45 MPH, THE STEERING BECAME DIFFICULT TO TURN WITH THE ADVANCE TRAC AND POWER TRAIN WARNING LIGHTS ILLUMINATED. MEEGAN FORD INC (119 STATE ST, MOUNT PLEASANT, PA 15666 (724) 547-3552) WAS CONTACTED AND CONFIRMED THAT THE VIN WAS NOT UNDER RECALL. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 173,000. THE VEHICLE WAS TAKEN TO BE DIAGNOSED AND REPAIRED.*JB CONSUMER STATED FAILURE WAS EXACT FAILURE OF VEHICLES 2011 AND UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372277October 29, 2020
STEERING
I PARKED MY CAR 2 DAYS AGO IN FRONT OF MY HOUSE AND THE NEXT MORNING I WOKE UP I COULD NOT MOVE MY STEERING WHEEL, MY CAR DISPLAYED ON THE DASHBOARD 'POWER STEERING ASSIST FAULT' I CAN NO FIGURE OUT THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11366810October 28, 2020
VEHICLE SPEED CONTROL
WHILE DRIVING ON A STRAIGHT FLAT HIGHWAY AT 55 MPH THE THROTTLE SUDDENLY REVVED UP AND REMAINED REVVED UP AS I REMOVED FOOT FROM GAS PEDAL VISUALLY CHECKED THAT IT WAS IN DRIVE AND THAT THE CRUISE CONTROL WASN'T ON, AND IT WAS IN DRIVE AND CRUISE WAS T TURNED ON. I TAPPED THE GAS PEDAL, THEN TAPPED 3 QUICK TIMES, TAPPED THE BRAKE PEDAL AND ABOUT 2-3 SECONDS AFTER I TAPPED THE BRAKE PEDAL IT QUIT REVVING UP AND IT WENT BACK TO NORMAL, DECELERATED BECAUSE I DIDN'T HAVE MY FOOT ON EITHER PEDAL. I CONTINUED TO DRIVE IT AND HAVEN'T HAD ANY OTHER PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365907October 23, 2020
SERVICE BRAKES
THE CAR BRAKES NO LONGER WORK, REPLACED BRAKE PADS AND CALIPERS AND STILL NO BRAKES. TOOK IT TO DEALER AND THEY SAID THERE IS A RECALL IN PLACE AND STILL NO FIX. IT'S BEEN ALMOST A YEAR NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365554October 21, 2020
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH AND ATTEMPTING TO PARK IN A PARKING LOT, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATE INDEPENDENTLY. AS A RESULT, THE VEHICLE CRASHED INTO A LIGHT POST THEN THE VEHICLE VIOLENTLY WENT BACKWARDS DUE TO THE IMPACT APPROXIMATELY 6 FEET. THE ENGINE AND THE RADIATOR WERE PUNCTURED DUE TO THE IMPACT CAUSING THE VEHICLE TO BE UNDRIVABLE. THE CONTACT WENT TO A DOCTOR WHERE IT WAS CONFIRMED SHE SUSTAINED NECK AND MINOR BRUISING. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 182,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11364107October 13, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THE BRAKE LIGHT, ABS LIGHT, AND ELECTRIC STABILIZER LIGHTS CAME ON, WHICH RESULTED IN THE LOSS OF FULL BRAKING. I TOOK THE CAR TO MY MECHANIC; HE DISCOVERED THAT THE ABS PUMP WAS LEAKING. I PURCHASED A USED ABS PUMP, AND AFTER INSTALLING IT, THE MECHANIC HAD NO SUCCESS RESETTING THE CODES. HE TOLD ME IT COULD BE THAT THE PART IS A USED ONE, SO I ORDERED A NEW ABS PUMP FROM PARTS MAVEN FORD. AFTER INSTALLING THE NEW PART, THE MECHANIC HAD THE SAME ISSUES WITH IT AS WELL. THE MECHANIC IS NOT ABLE TO CLEAR OR RESET ALL CODES FOR THE ELECTRIC STABILIZER, ABS, AND BRAKE LIGHTS AND ADEQUATELY CALIBRATE THE BRAKES. IT LEFT THE BRAKE VERY SOFT ON THE PEDAL, AND IT REQUIRED PRESSING THE BRAKE HARD TO THE FLOOR TO BRING THE CAR TO A FULL STOP. WHAT'S WORST, WHEN MOVING FROM THE PARK, THE CAR WOULD ROLL FORWARD OR BACKWARD AND IS NOT STOPPING THE VEHICLE AS IT OUGHT TO DO. IT TAKES LONGER TO STOP, AND IT REQUIRES PRESSING HARD ON THE BRAKE AND LONGER DISTANCE TO COME TO A FULL STOP. UPON FURTHER RESEARCH, THE MECHANIC FOUND OUT THAT FORD KNEW ABOUT THE PROBLEM AND HAD ISSUED A RECALL FOR OWNERS WHO WERE EXPERIENCING THE SAME PROBLEM MENTIONED ABOVE TO HAVE THEIR VEHICLES FIX FOR FREE AT A FORD REPAIR SHOP. I CONTACTED FORD ON 10/12/20 ONLY TO BE TOLD BY THE FORD REPAIR SHOP AND ON AN ONLINE CHAT WITH A FORD REP THAT MY CAR, WHILE IT'S ONE OF THE VEHICLES LISTED IN THE RECALL, IS NOT APPLICABLE DUE TO MY VIN#. IT IS VERY TROUBLESOME BECAUSE FORD ONLY LIMITED THE RECALL TO SOME 2010 MERCURY MILAN HYBRID AND NOT TO MINE. IT'S A SAFETY ISSUE THAT THEY ADMITTED TO KNOWING ABOUT AND IS THE ONLY ONE WHO CAN FIX IT, YET THEY REFUSE TO INCLUDE MY CAR. SINCE I HAVE BEEN WITHOUT THE USE OF MY CAR FOR OVER ONE MONTH, I HAVE NO CHOICE BUT TO TAKE IT TO A FORD REPAIR SHOP AND GET IT TO FIX AT MY OWN EXPENSE AND WILL FOLLOW-UP WITH A LAWSUIT AGAINST FORD TO GET MY MONEY REIMBURSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362785October 5, 2020
ENGINE
VEHICLE STALL WHILE SITTING AT LIGHT - CAR IN DRIVE. CAR NEEDED TO BE RESTARTED. THIS HAPPENED MULTIPLE TIMES IN A ROW AND FINALLY WAS ABLE TO GAS AND ACCELERATE. LET CAR SIT FOR AWHILE, RESTARTED AND IT STALLED. OTHER TIMES WHILE IDLE - CAR IN PARK, ENGINE SURGES. I BELIEVE THIS IS THE THROTTLE BODY ISSUE PREVIOUSLY REPORTED BY OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11355124September 15, 2020
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE PULLING OUT OF THE DRIVEWAY, THE POWER STEERING WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353827September 8, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS DRIVING THE SHORT DISTANCE HOME WHEN MY VEHICLE BEGAN TO SHAKE BACK AND FORTH. THE ERROR LIGHT CAME ON STATING THAT THE POWER STEERING NEEDED TO BE CHECKED. WHEN I TURNED OFF THE CAR AND TURNED IT BACK ON, THE CAR NO LONGER ALLOWED THE POWER STEERING TO DRIVE. THE ELECTRIC RACK AND PINION FOR MY 2010 MERCURY MILAN NEEDS TO BE REPLACED. THERE HAVE BEEN SEVERAL RECALLS FOR THE SAME PROBLEM WITH OTHER MERCURY MILANS BUT MY PARTICULAR CAR DOES NOT HAVE THE SAME RECALL EVEN WITH THE SAME OCCURANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352137August 30, 2020
STEERING
POWER STEERING ASSIST FAULT KEEPS POPPING UP AND IT'S SUPER HARD TO TURN AND IT'S UNSAFE FOR MY FAMILY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348470August 10, 2020
ELECTRICAL SYSTEM
DRIVING ON PARKWAY IN HUNTSVILLE ALABAMA WHEN THE POWER STEERING DEFAULT LIGHT COME ON AND COULDN'T STEER IT AT ALL AND MEMORIAL PARKWAY IS ALWAYS VERY BUSY. COULDN'T EVEN GET IN A TURNING LANE TO GET OFF OF THE PARKWAY. TOOK ME TWO HRS TO DRIVE 10 MILES AND FINALLY GOT IT INTO THE PARKING LOT AT THE MAINTENANCE SHOP. LIKE TO HAVE NEVER GOT IT TO A SHOP. IMAGINE A 72 YR OLD ELDERLY LADY TRYING TO ENTER THE PARKING LOT OF A MAINTENANCE SHOP. I REALLY NEED SOME HELP TO REPLACE A POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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