Mercury Milan Complaints (2009)

226 consumer complaints on file.

#11119796August 14, 2018
SERVICE BRAKES
DRIVING ON A RESIDENTIAL STREET GOING DOWNHILL. BRAKES WERE WORKING FINE UNTIL THE MOMENT THE ABS KICKED IN. IMMEDIATELY AFTER THIS, THE BRAKE PEDAL BECAME EXTREMELY LOW AND THE CAR IS NOW NOT BRAKING RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114343July 28, 2018
SERVICE BRAKES
WHILE DRIVING ON A CITY STREET, THE BRAKES WERE APPLIED IN AN EMERGENCY SITUATION. THE ABS SYSTEM ACTIVATED AND THE VEHICLE STOPPED. SHORTLY AFTER THIS THE WHEN APPLYING THE BRAKES THE PEDAL HAD EXCESSIVE TRAVEL. THE ABS PUMP WAS FOUND TO BE DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110276July 9, 2018
AIR BAGS
"TAKATA RECALL" ERNEST MCCARTY FORD REFUSES TO REPAIR ... THE SERVICE WRITER SAYS THAT FORD HAS NOT NOTIFIED HIM TO REPAIR .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109843July 6, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN FORD DEALER WAS CONTACTED ABOUT THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100570June 8, 2018
SERVICE BRAKES
NOTHING BAD HAS HAPPENED, YET. A COUPLE OF YEARS AGO, WE NOTICED THAT THE BRAKES BECAME MUCH SOFTER. IT BECAME NECESSARY TO PUSH FURTHER DOWN ON THE PEDAL TO ENGAGE THEM. WE TOOK THE CARE TO A SHOP IN MARCH OF 2016. THE MECHANICS CHECKED THE WHOLE SYSTEM, AND THOUGHT IT WAS THE MASTER CYLINDER, SO HE PUT A NEW ONE IT. HE CALLED US TO TELL US, THAT WASN'T THE ISSUE, SO HE REMOVED IT, AND DID NOT CHARGE US. I DID SOME ON LINE SEARCHES, WHICH I'VE CONTINUED, AND SAW THAT THERE WERE SIMILAR ISSUES WITH THAT NHTSA WAS LOOKING AT, AND HEIR MIGHT BE A RECALL. I'VE CONTINUED TO CHECK EVERY FEW MONTHS, OR SO , FOR THE PAST 2 YEARS, BUT STILL NO WORD OF A RECAP. I CHECKED ON MUFFED.COM TODAY, AND FORD STILL HAS NOT RECALLED THE PROBLEM. THE ONLY RECALL APPEARING FOR THAT CAR IS THE CURRENT AIR BAG ISSUE (16S26). MY WIFE TELLS ME THAT NOW SHE'S USED TO IT AND THAT IF IT IS A SAFETY ISSUE, FORD WOULD RECALL IT. I WON'T DRIVE THE CAR. I THINK IT'S A ACCIDENT WAITING TO HAPPEN. I DOUBT THIS WILL ACCOMPLISH ANYTHING, OR THAT I'LL GET A RESPONSE, BUT I'D LIKE TO KNOW THE STATUS ON THIS SITUATION, AND WANT TO GO ON RECORD AS REPORTING IT. MAYBE FORD WILL TAKE CARE OF IT EVENTUALLY IF ENOUGH PEOPLE COMPLAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098817May 30, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BOB SIGHT FORD AT 816-524-6550 AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096770May 18, 2018
SERVICE BRAKES
FOR A WHILE WHEN I WOULD APPLY MY BRAKES I WOULD LOSE THEM IN THE FACT THAT I WOULD HAVE TO PUSH THEM ALL THE WAY TO THE FLOOR. AFTER THIS HAPPENED A FEW TIMES I WOULD HAVE NO BRAKES AT ALL. MY MECHANICS COULD NOT FIGURE THIS OUT BECAUSE AFTER THE CAR WOULD SIT OR I PUMPED THE BRAKES THEY WOULD RETURN UNTIL FINALLY THEY JUST WENT COMPLETELY. AT THIS TIME I CAME TO FIND OUT THAT THE ABS SYSTEM HAD TO BE REPLACED. THEY TOLD ME THAT THIS WAS A DEFECT. THE ONLY COMPANY I COULD GET THE PART FROM WAS FORD! NO OTHER COMPANY OR AFTER-MARKET WAS COMPATABLE. TELL ME FORD DID NOT KNOW ABOUT THIS???? COST ME OVER $1K
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093793May 14, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT CALLED VILLAGE FORD AT (352) 233-2900 (11660 SE NORTH, US-441, BELLVIEW, FLORIDA 34420) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088805April 18, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHALING CITY FORD LINCOLN MAZDA (475 BRAD ST, NEW LONDON, CT) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT CONTACT STATES THAT FORD STATED THAT PARTS WOULD NOT BE AVAILABLE UNTIL THIRD QUARTER OF 2018. FORD OFFERED TO PAY FOR A RENTAL UNTIL THEN BUT ENTERPRISE HAS NONE AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081854March 28, 2018
AIR BAGS
MY PASSENGER AIRBAG WILL NOT INFLATE IF I AM EVER INVOLVED IN A CRASH. THIS IS A CONCERN BECAUSE I'M A SCARED SOMETHING WILL HAPPEN TO MY PASSENGER WHEN I AM DRIVING. THE REMEDY FOR MY CAR HAS NOT BEEN COMPLETED THEREFORE IT IS A RISK TO DRIVE IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080695March 21, 2018
SERVICE BRAKES
MY DAUGHTER HIT HER BRAKES HARD WHILE DRIVING ON ICY ROADS, AND THEREAFTER EXPERIENCED THE BRAKE PEDAL GOING TO THE FLOOR AND INCREASED STOPPING DISTANCES. I TEST DROVE HER CAR AND EXPERIENCED THE SAME THING. DUE TO BEING A SAFETY FACTOR, AND THE FACT WE LIVE IN THE MIDWEST WHERE TRAFFIC CONDITIONS ARE OFTEN SLICK, WE FELT WE HAD TO GET THE BRAKES FIXED FOR HER SAFETY EVEN THOUGH SHE DIDN'T YET GET IN AN ACCIDENT. YOU CANNOT SAFELY DRIVE A CAR WHERE THE BRAKES ARE LIABLE TO FAIL AT ANY MOMENT YOU HAVE TO HIT THEM HARD THROUGH NO FAULT OF YOUR OWN. THIS SHOULD BE RECALLED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078577March 11, 2018
AIR BAGS
I HAVE BEEN UNABLE TO GET MY AIRBAGS REPLACED AS PART OF THE RECALL AND HAVE BEEN TOLD THAT THEY HAVE ABSOLUTELY NO IDEA OF WHEN THE PARTS WILL BE AVAILABLE TO TAKE CARE OF THIS. AS IT STANDS, IT IS UNSAFE FOR ANYONE TO RIDE IN THE FRONT PASSENGER SIDE OF MY CAR AND I AM DEEPLY CONCERNED ABOUT THE SAFETY OF ANY DRIVER OF THIS VEHICLE IN MY FAMILY. I AM HIGHLY UPSET THAT THIS IS TAKING SO LONG AND THAT THERE SEEMS TO BE NO REGARD FOR THE SAFETY OF MY FAMILY. THIS IS THE MAIN VEHICLE DRIVEN AND I DO NOT HAVE THE LUXURY OF JUST PARKING IT AND WAITING UNTIL SOMEONE DECIDES WE ARE IMPORTANT ENOUGH TO FIX THIS DANGEROUS PROBLEM. I AM DEEPLY DISAPPOINTED IN HOW THIS IS BEING HANDLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076654March 7, 2018
AIR BAGS
TAKATA RECALL. WE RECEIVED A RECALL NOTICE BACK IN EARLY 2016 ABOUT THE PASSENGER AIRBAG. WE RECEIVED ANOTHER LETTER SAYING THEY ARE STILL WORKING ON GETTING VEHICLES TO FORD DEALERSHIPS SO IT CAN BE FIXED. I'M A STAFF SERGEANT IN THE US ARMY CURRENTLY STATIONED IN FORT WAINWRIGHT ALASKA. I CAN'T HAVE ANY OPEN RECALLS ON MY VEHICLE IN ORDER FOR THE ARMY TRANSPORTATION. I CAN'T LEAVE MY CAR IN ANOTHER STATE WHILE I MOVE TO ANOTHER DUTY STATION WITH MY FAMILY. THERE HAS BE AWAY THIS ISSUE CAN BE FIXED SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076763March 7, 2018
EQUIPMENT, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT NOTICED, ON THE FRONT DRIVER?S SIDE DASHBOARD, THAT THE SEAM OF THE AIR BAG COVER STARTED TO SEPARATE. THE CONTACT CALLED CREST AUTOMALL (185 AMITY RD, WOODBRIDGE, CT 06525, (203) 389-7100) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THE AIR BAG SEAM WAS A DESIGN FLAW. THE CONTACT'S HUSBAND GLUED THE SEAM TOGETHER AS A TEMPORARY REMEDY; HOWEVER, THE CONTACT BEGAN TO NOTICE THAT THE SEAM WAS CONTINUOUSLY SEPARATING FROM THE DASHBOARD. THE CONTACT TOOK THE VEHICLE TO CREST AUTOMALL AND WAS INFORMED THAT THEY WOULD ONLY REPLACE THE AIR BAG MODULE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE PARTS WERE TO BECOME AVAILABLE WITHIN THE THIRD QUARTER. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT CONTACT STATED BEFORE AIRBAG ISSUE SIDE PASSENGER DASHBOARD WAS SEPARATING AND DEALER SAID IT COULD NOT BE REPLACED BECAUSE IT WAS A COSMETIC ISSUE AND NOT UNDER WARRANTY. CONTACT DID RESEARCH ONLINE AND FOUND IT WAS A COMMON ISSUE THEN LATER RECEIVED NOTICE OF AIRBAG DEFECT. DEALER SAYS PART MAY NOT BE AVAILABLE UNTIL END OF YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076337March 5, 2018
AIR BAGS
TAKIATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066949February 5, 2018
AIR BAGS
I CALLED CREST LINCOLN IN STERLING HEIGHTS, MICHIGAN REGARDING AIRBAG RECALL 2 MONTHS AGO AND THEYRE STILLING SAYING PARTS ARE ON BACKORDER. I NEED HELP WITH THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063832January 19, 2018
AIR BAGS
I AM REPORTING ON THE TAKATA RECALL AS PER REPORTS IN THE PAPER AND TV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060673January 5, 2018
AIR BAGS
"TAKATA RECALL" I RECEIVED A NOTICE OF THIS RECALL ON JULY 2016, FORD MOTOR CO. WAS SUPPOSE TO LET ME KNOW WHEN TO COME FOR REPLACEMENT OF AIRBAG, WELL SOMETIME IN NOV. 2017 I RECEIVED A NOTICE FROM T K HOLDINGS INC., WHICH MENTION THE RECALL. I THOUGHT THEY NEVER HAVE CALLED ME ABOUT THE RECALL. NOT LONG AFTER THAT I WAS GETTING MY OIL CHANGED AND ASKED ABOUT THE RECALL, I WAS TOLD "THAT WONT BE NO TIME SOON". THEN NOW IN DEC. 2017 I RECEIVE THIS NOTICE AGAIN ABOUT THE RECALL, WHICH STILL DO NOT HAVE A DATE, BUT STATES'DO NOT ALLOW ANYONE TO SIT IN THE FIRST ROW PASSENGER SEAT.' I AM UPSET TO SAY THE LEAST, NO ONE TO RIDE IN THE FRONT, THIS MUST BE A JOKE; SINCE THEY HAVE KNOWN ABOUT THIS OVER A YEAR AGO, AND NO SUCH STATEMENT WAS MADE. WHAT CAN I DO? OF COURSE I NEED TO HAVE COMPLETE USE OF MY CAR ;NOT TO USE MY FRONT SEAT IS TO SAY I CANT TAKE MY FAMILY WITH ME ANYWHERE. PLEASE HELP!!!!!!!!!!!!!!! THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057998January 2, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT THERE WAS A SUDDEN LOSS OF BRAKE PRESSURE. THE BRAKE PEDAL TRAVELED TO THE FLOOR, SO THE CONTACT HAD TO APPLY FORCE TO PUMP THE BRAKE PEDAL AS THE VEHICLE WENT THROUGH A RED LIGHT. THE DEALER (FLAMMER FORD OF SPRING HILL, 3335 COMMERCIAL WAY, SPRING HILL, FL 34606, (352) 686-8255) WAS NOTIFIED. THE CONTACT, A MECHANIC, DIAGNOSED THAT THE HYDRAULIC CONTROL UNIT FAILED TO FUNCTION AND NEEDED TO BE REPLACED. THE MANUFACTURER ISSUED TWO TECHNICAL SERVICE BULLETINS ON THE BRAKES, BUT THERE WAS NO RECALL ISSUED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE16017 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058030January 2, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER (METRO FORD, 2860 S NOLAND RD, INDEPENDENCE, MO 64055) STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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