Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#11474118July 15, 2022
ELECTRICAL SYSTEM
Oct 2019 I went to My dealer to have a tire pressure sensor replaced due to a warning message. The sensor was replaced but the warning message remained. The mechanic did further checking and said I needed a smart junction box which can affect many things such as lights turn signals heat seat belts etc. Ford said they could not repair my car because they could not get this part. I recently inquired if it was available and there is still no ETA for this part. I had to pay them up front even though none are available. Is there a way that you can get this part expedited at Ford or issue a recall as it affects warnings and safety components. This part has to be programmed by the dealer so I do not think a salvage yard part is feasible not really sure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472229July 3, 2022
AIR BAGS
I received a recall notice in March 2021 that the driver airbag needs replacement, but the part is not yet available. It still is not available! I consider this dangerous and should be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472231July 3, 2022
AIR BAGS
I received a recall notice in March 2021 that the driver airbag needs replacement, but the part is not yet available. It still is not available! I consider this dangerous and should be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470697June 23, 2022
AIR BAGS
Takata recall. The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469080June 13, 2022
STEERING
The power steering in my car just randomly started getting really hard to steer while I was driving out of my neighborhood a few days ago. I was turning a corner and it became so hard to steer, I almost got hit by another vehicle coming really fast and I had both of my small children in my car with me. I have researched and see that a 2011 is recalled for this same exact issue but my 2010 is not. I didn’t have any warning lights come on until it started locking up. I’m so upset that this is not an issue that needs to be fixed by a recall. This is so scary for myself and for my children.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467810June 6, 2022
SERVICE BRAKES, TRACTION CONTROL SYSTEM
The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 20 MPH and attempting to stop the vehicle at a gate, the brake pedal was depressed but failed to stop the vehicle. The contact engaged the parking to stop the vehicle. The ABS, brakes, and traction control warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the hydraulic control unit and ABS control module failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was made aware of the failure. The approximate failure mileage was 62,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466255May 26, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but almost went to the floorboard. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who referred the contact to the dealer. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified but no additional assistance was provided. The contact stated the failure was related to NHTSA Campaign Number 19V904000 (Service Brakes, Hydraulic). The failure mileage was approximately 99,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463609May 6, 2022
SERVICE BRAKES
Brake failure related to recall 19s54 which my vehicle vin number was not included. All brake warning lights came on and traction control lights came on as well as brake pedal going to floor and unable to stop in time going over railroad tracks. Almost causing me to crash thru railroad crossing gates as train was approaching. I used emergency brake to stop vehicle. Lights remained on and very little brake peddle stoping now. Ford says vehicle is not one of the vin numbers included in recall yet it is the same problem. Car needs to be flushed with dot 4 brake fluid brake fluid cap needs replacing and HUD needs to be replaced for stuck ABS valve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460708April 14, 2022
STEERING
The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000. The VIN was not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453863February 24, 2022
STEERING
Power steering has failed multiple times on the vehicle. The dashboard displays 'power steering assist fault' and the steering wheel is locked. This is very dangerous and this vehicle is driven my my 80 year old mother.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453386February 22, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Mercury Milan. The contact stated that ABS engaged while traveling on an icy road, the brake pedal was depressed to the floorboard. There were no warning lights illuminated. The contact continued driving and the failure corrected itself. The vehicle was taken to an independent mechanic who informed the contact that the ABS control module was sticking and needed to be replaced. The contact stated the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic). The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451665February 12, 2022
STEERING
THE POWER STEERING STOPPED WORKING GOING 60 MPH. POWER STEERING ASSIST FAULT. LUCKY TO GET THE CAR STPPED WITH OUT WRECKING . 93500 MILES 2010 MILAN PREMIER. WHY WAS THESE CARS RE CALLED ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451218February 9, 2022
STEERING:ELECTRIC POWER ASSIST SYSTEM
The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 30 MPH, the power steering failed. The contact stated that while making a right turn the power steering assist warning light illuminated. The contact was able to safely pull over and turn off the vehicle. The contact restarted the vehicle and the power steering assist and Service Advanced Trac warning lights were illuminated. The contact drove the vehicle back to his residence without power assist functionality. The local dealer was contacted and informed of the failure however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was informed of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449117January 27, 2022
AIR BAGS, SERVICE BRAKES, HYDRAULIC
The contact owns a 2010 Mercury Milan. The contact received notification of NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) and 21V158000 (Air Bags) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447584January 15, 2022
EXTERIOR LIGHTING, SERVICE BRAKES
Tail and brake light for the second time has failed. A safety function of this nature should not be this difficult to fix and replace. The item should be available and affordable. You literally have to take out a lone to get it fixed. So now I can't go to work or anything else with this vehicle. This is supposed to be an affordable car. So the only way for me right now to fix is park it. I hear one person say " well it's not like a wheel falling off " I said tell that to the person behind me. With all these distractions now, between phones and other fancy options on cars. I'm a truck driver so I know how important these warning devices are. It is time to set a new standard in how safety items get replaced availability and cost should never be an issue.!!!!!!!!! With out question.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442954December 7, 2021
STEERING
I backed out of a parking space in a parking lot and turned the steering wheel left then as I put vehicle into "drive" my steering seemed to lock up and became extremely hard to turn. I kept attempting to turn wheel and suddenly it was easily turned again as normal. While I was driving home the power steering stopped working causing steering wheel to feel as if locked again and almost impossible to turn in any direction. I almost wrecked my vehicle and hit another vehicle on the road way but hit my brakes and continued to aggressively turn the wheel to missed the vehicle in front of me. I heard and felt a pop and then steering wheel was easily turned again. I barely missed the vehicle in front of me but I did hit the curb and a bicycle a pedestrian was holding next to him on sidewalk. He was able to jump out of the way and was fortunately unharmed. I stopped my vehicle and parked immediately. I called my husband and he came to get the vehicle and I drove his home. He had no problems driving vehicle home and power steering was working as normal but once he was close to pulling into the driveway, a warning message on dash read "service power steering now".... there were no warning of this problem what so ever and just suddenly happened. Very dangerous and I have read many many others have had same issue with exact make and model of 2010 mercury milan. Please add this issue with power steering to recall list so others don't get hurt. I hurt my neck & wrist when I hit that curb and bicycle. I also had to pay for bicycle I hit.. A code reader was put onto car the next day and gave codes C-1963 and C-1277 if that helps with the recall. Thank you for your time and concern in this matter and I apologize for any inconvenience.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11440735November 17, 2021
EXTERIOR LIGHTING
I was pulled over for my BRAKE LIGHT being out. I went to the dealer and was charged $600 for a brake light assembly. My car has 35,636 miles on it, like new vehicle. Even though it is know defect Ford would not reimburse me for part. I was told it was out of warranty and NOT a saftey issue. I certainly believe that a brake light is a safety issue- especially since they have not replaced my driver side airbag. I think this part should have been recalled and I should be reimbursed. Thank you!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440816November 17, 2021
STEERING
The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 60 MPH on the interstate, the power steering became inoperable. The power steering fault message was displayed. The contact pulled over, restarted the vehicle, and the power steering started to work as designed. The contact stated that the failure recurred without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439895November 9, 2021
STEERING
The contact owns a 2010 MERCURY Milan. The contact stated while reversing out of a parking spot, the steering wheel became difficult to turn. The vehicle was driven to the residence. The contact stated that the power steering assist fault warning light was displayed. The vehicle was not taken to a dealer to be inspected. The manufacturer was informed of the failure. The contact was informed that VIN was not under recall for the failure. The failure mileage was approximately 121,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439708November 8, 2021
STEERING
The contact owns a 2010 Mercury Milan. The contact stated that his father was driving 35 MPH, and heard a beeping sound coming from the vehicle with an unknown warning light illuminated. The driver continued to drive the vehicle to his destination. The driver exited the vehicle and when he returned and started the vehicle the power steering was inoperable. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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