Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#11187289March 16, 2019
AIR BAGS
HAVE RECEIVED NUMEROUS NOTICES FROM FORD ABOUT AIRBAG RECALL FOR THIS VEHICLE. I RECEIVED THE LAST NOTICE REQUESTING I CONTACT MY DEALER.LOU FUSZ FORD, CHESTERFIELD, MO, AND GAVE THEM THE INFORMATION IN THE NOTICE ABOUT NOW BEING ABLE TO ORDER MY NEW AIRBAGS FOR THE MILAN. I JUST CHECKED WITH THE DEALERSHIP AND THEY HAVE NO IDEA ABOUT THE ORDER PLACED FOR THE NEW AIRBAGS AND CANNOT LOCATE ANY ORDER ASSOCIATED WITH MY VIN. THIS IS NOW GOING ON 2 YEARS WAITING FOR THE FIX . EVERYDAY OUR LIVES ARE IN DANGER WHILE DRIVING THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11187181March 15, 2019
STEERING
AS I WAS DRIVING THROUGH A BUSY FREEWAY, MY STEERING WHEEL JUST LOCKED UP MAKING IT VERY DIFFICULT FOR ME TO TURN. I STRUGGLED AND MANAGED TO PULL ONTO THE SHOULDER. I TURNED THE ENGINE OFF AND TURNED IT ON A FEW TIMES BUT IT DID NOT CHANGE ANYTHING. THE FAULT MESSAGE "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC" DID NOT GO AWAY. I DROVE THE CAR TO THE CLOSEST MECHANIC SHOP. THE MECHANIC MENTIONED TO ME THAT I HAVE TO REPLACE THE STEERING RACK AND PINION AND PERFORM A WHEEL ALIGNMENT. HE ALSO MENTIONED THAT I MAY HAVE TO REPROGRAM THE POWER STEERING CONTROL MODULE. HE GAVE ME A FAT ESTIMATE OF $2100. APPARENTLY THIS SAME ISSUE HAS BEEN RECALLED BY FORD ON THEIR 2011-13 MODELS BUT NOT ON 2010. I WAS SURPRISED TO READ THAT AND REPUTED COMPANIES LIKE FORD DOES NOT TAKE CARE OF THIS ISSUE FOR THEIR VALUED (?) CUSTOMERS. THE CAR IS NOT WORTH PUTTING THAT KIND OF MONEY IN IT. I MAY JUST PUT THAT MONEY AS A DOWN PAYMENT AND GET ANOTHER CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184347March 5, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNED A 2010 MERCURY MILAN. THE CONTACT RECEIVED MORE THAN FIVE NOTICES FROM THE MANUFACTURER REGARDING NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT HAD BEEN UNABLE TO GET THE DEALER AND THE MANUFACTURER TO COMPLY DUE TO A DELAY WITH PART DISTRIBUTION FOR THEIR PRIORITY GROUP AND ZONE DESIGNATIONS. THE CONTACT WAS OFFERED TO TRADE IN THE VEHICLE FOR A 2015 TOYOTA RAV4, BUT DECLINED. THE MANUFACTURER WAS CONTACTED FOR MONTHS AND FAILED TO REMEDY THE DEFECT. THE CONTACT HAD NOT EXPERIENCED A FAILURE AND NO LONGER OWNED THE VEHICLE. PARTS DISTRIBUTION DISCONNECT. *TT CONSUMER STATED VEHICLE WAS TRADED IN BEFORE AIRBAG RECALL WAS RECEIVED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183669March 2, 2019
STEERING
I WAS DRIVING ABOUT 30 MPH ON A BACK STREET GOING HOME AND MY STEERING LOCKED ON ME AND I GOT A MESSAGE THAT POWER STEERING SYSTEM ASSIST FAULT. I COULD NOT TURN THE WHEEL AT ALL AND THEN A MESSAGE SYSTEM ADVANTRAC POPPED UP. I HAD NO CONTROL OF THE WHEEL AND I STOPPED REAL QUICK AND RAN INTO A DITCH. THANK GOD NO ONE WAS AROUND AND DID NOT GET HURT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11183678March 2, 2019
STEERING
STEERING LOCKS UP WHEN IN MOTION, BACKING UP. POWERSTEERINGASSISTFAULT OR SERVICEADVANCETRAC COMES UP ON THE DASH. THIS IS A RECALL ON 2011 - 2015 MILANS, WHICH HAVE THE SAME ENGINE AND ASSEMBLY. THERE ARE OVER 150 LISTED COMPLAINTS ON THE NHTSA SITE FOR 2010 MODELS. THERE NEEDS TO BE A RECALL ON 2010 MODELS. IS THIS A SAFE CONDITION TO DRIVE WITH? WHO IS RESPONSIBLE WHEN THE FAILURE ENDANGERS DRIVERS AND PASSENGERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182675February 26, 2019
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
IT'S BEEN PULLING HARD AND JERKING THE CAR LOT WAS SUPPOSED TO FIX IT AND NEVER HAS I DON'T KNOW WHAT TO DO AND IT ALWAYS SMELLS LIKE IT'S OVERHEATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173498February 1, 2019
STEERING
I WAS TAKING ON OFF-RAMP FROM THE FREEWAY AND MID-TURN MY POWER STEERING STOPPED WORKING AND IT FELT LIKE THE WHEEL LOCKED UP. LUCKILY I WAS ABLE TO BRAKE AND STOP BEFORE GOING OFF OF THE ROADWAY. DASH INDICATOR MESSAGES DISPLAYED "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCETRAC". THE CAR IS ABSOLUTELY UNSAFE TO DRIVE IN THIS CONDITION AND COULD HAVE EASILY CAUSED A CRASH AS IT HAPPENED MID-TURN WHEN EXITING THE FREEWAY. IN DOING SOME RESEARCH, I UNDERSTAND THE 2011 MERCURY MILAN AND FORD FUSIONS HAVE BOTH BEEN RECALLED FOR THIS ELECTRONIC POWER STEERING MODULE FAILURE. MY 2010 MILAN USES THE EXACT SAME ASSEMBLY AND THE REPAIR COST IS SIGNIFICANT AS I'VE RECEIVED QUOTES RANGING FROM $1600-2100. MY 2010 MILAN HAS LESS THAN 63,000 MILES AND IT IS UNACCEPTABLE TO EXPECT THE OWNER TO PAY THESE REPAIR COSTS ON A VEHICLE WITH SUCH LOW MILEAGE. PLEASE REVIEW THE PROBLEM AND EXTEND THE RECALL TO INCLUDE 2010 MODELS WHICH AT THIS POINT WOULD ALLOW ME TO BE REIMBURSED FOR THE COSTS OF THE REPAIR. I HAVE NO CHOICE BUT TO REPAIR THE VEHICLE AND THIS CREATES A SIGNIFICANT HARDSHIP ON MY FAMILY AS WELL AS ANY OTHER PEOPLE WHO EXPERIENCE THE ISSUE. ESPECIALLY CONSIDERING IT IS A KNOWN DEFECT ON THE 2011 AND 2012 MODEL YEARS. IN TALKING WITH FORD CORPORATE AND MY LOCAL DEALERSHIP I UNDERSTAND THAT THE NHTSA MUST ISSUE THE RECALL, NOT FORD THEMSELVES. I AM SICKENED BY THIS PROBLEM AND CAN ONLY HOPE THE NHTSA WILL DO THE RIGHT THING AND EXTEND THE RECALL TO COVER MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173378January 31, 2019
SERVICE BRAKES
IMMEDIATELY AFTER THE ABS BRAKE SYSTEM ACTIVATED, MY BRAKE PEDAL WENT TO THE FLOOR AND I WENT THRU A RED LIGHT. MY RESEARCH INDICATES THAT THIS IS A COMMON ISSUE WITH THE ABS PUMP/MODULE. MY VEHICLE WAS IN MOTION ON A BUSY STREET AND FORTUNATELY DIDN'T HIT A CAR AT THE INTERSECTION WHEN I WENT THRU THE RED LIGHT. I WAS TOLD TO GO TO A FORD DEALERSHIP TO HAVE THE DEFECT CONFIRMED. I CALLED THE CLOSEST FORD DEALERSHIP AND THEY WANT $129 TO DO DIAGNOSTICS TO CONFIRM MY BRAKES AREN'T WORKING BEFORE THEY CAN CONFIRM. ARE YOU KIDDING ME? *LN CONTACT STATED COMPLAINT WAS SENT IN ABOUT A YEAR AGO AND HAS NOT BEEN DRIVEN MOST OF THE YEAR.*JB *DT CONSUMER'S VEHICLE WAS NOT PART OF THE RECALL BUT WOULD LIKE TO ADD THE ABS SYSTEM AND THE SYSTEM PULSE TO THE RECALL.*JB *JS*DT PEDAL WENT TO THE FLOOR WHEN DRIVEN IN SNOWY CONDITIONS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172988January 29, 2019
STEERING
POWER STEERING ASSIST FAULT. THERE WAS A RECALL FOR 2011-2015 FORD FUSION/MERCURY MILAN'S BUT NOT 2010. MY CAR HAD A $10 PART THAT FAILED THAT BROKE MY POWER STEERING THAT ALMOST CAUSED AN ACCIDENT WHILE MOVING. THAT PUTS MY LIFE AND OTHERS AT RISK IT COST ME $1760 TO REPAIR A $10 PART BECAUSE THE $10 PART WASN'T UNDER RECALL WHEN OBVIOUSLY IT HAD THE SAME ISSUES AS THE OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171911January 24, 2019
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
INTERMITTENTLY, WHEN VEHICLE IS IN MOTION, WRENCH LIGHT COMES ON AND VEHICLE BEGINS TO DECELERATE. ONCE VEHICLE IS PULLED OVER TO SAFETY, VEHICLE NEEDS TO BE SHUT OFF. AFTERWARDS, THE VEHICLE MAY BE RESTARTED AND THE WRENCH LIGHT DISAPPEARS AND THE VEHICLE DRIVES NORMALLY FOR A FEW MORE MILES. THEN, THE ISSUE COMES BACK AGAIN. TO GET ANYWHERE FROM A TO B, THE VEHICLE WILL NEED TO BE PULLED OVER TO SAFETY AND SHUT OFF AND RESTARTED EACH TIME THE WRENCH LIGHT COMES ON AND THE VEHICLE BEGINS TO DECELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171237January 21, 2019
STEERING
POWER STEERING ASSIST FAILURE. IN MOTION BACKING UP NO POWER STEERING. ELECTRONIC RACK AND PINION STEERING DEVICE. THIS SAME PART WAS RECALLED ON 2011 MERCURY MILAN.RECALL SHOULD INCLUDE 2010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170169January 15, 2019
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), HYBRID PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. AFTER THE CONTACT CHARGED HIS ELECTRICALLY OPERATED VEHICLE, IT WOULD NOT OPERATE IN HYBRID MODE. THE CONTACT FOLLOWED THE DIRECTIONS IN THE OWNER'S MANUAL, BUT THE HYBRID MODE REMAINED NON-FUNCTIONAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD (901 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 358-4443) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 43,000. *TT CONSUMER STATED FAILURE IS A DIRECT RESULT OF PUTTING THE CAR IN STORAGE FOR SEVEN MONTH DUE TO AIRBAG RECALL AS WELL AS FORD ASKING CONSUMER NOT TO USE THE VEHICLE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170170January 15, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. AFTER THE CONTACT CHARGED HIS ELECTRICALLY OPERATED VEHICLE, IT WOULD NOT OPERATE IN HYBRID MODE. THE CONTACT FOLLOWED THE DIRECTIONS IN THE OWNER'S MANUAL, BUT THE HYBRID MODE REMAINED NON-FUNCTIONAL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SHEEHY FORD (901 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 358-4443) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 43,000. *TT CONSUMER STATED DEALER AND MANUFACTURER DID NOT KNOW HOW TO COME UP WITH A SOLUTION. CONSUMER CLAIMS THE AIRBAG AND THE STORAGE CAUSED THE HYBRID FAILURE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165065January 8, 2019
SERVICE BRAKES
WAS LEAVING MY CHURCH PARKING LOT GOING STRAIGHT UP THE ISLE DOING MAYBE 15 MILES PER HOUR WHEN A CAR BACKED OUT RIGHT IN FROM OF ME. WHEN I SLAMMED MY BRAKES ON THE PEDDLE WENT TO THE FLOOR WITH NO RESPONSE. I PULLED MY EMERGENCY BRAKE TO STOP WITH JUST A FEW INCHES. THIS IS THE THIRD TIME IT HAS HAPPENED. IF I SLOWLY APPLY PRESSURE TO THE PEDDLE IT STOPS NORMALLY. AFTER REPLACING BRAKE PADS, ROTORS, AND BLEEDING ALL 4 LINES MULTIPLE TIMES IT HASN'T HELPED AND THIS PAST SUNDAY 1-6-2019 WAS A VERY CLOSE CALL. I RESEARCHED THE ISSUE ONLINE AND CAME ACROSS 42 OTHER COMPLAINTS OF THE SAME THING ON ANOTHER SITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165129January 8, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DEWEY FORD (3055 SE DELAWARE AVE, ANKENY, IA 50021, (515) 259-8600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165938January 8, 2019
ELECTRICAL SYSTEM
I WAS PUTTING MY CAR IN PARK AND THE LIGHTS FLICKERED A FEW TIMES THE CAR LOCK AND UNLOCKED A SEVERAL TIMES. I CUT THE CAR OFF AND WHEN I TIRED TO OPEN THE DOOR I COUNT OPEN IT OR LET THE WINDOWS DOWN. NO WINDOWS OR DOORS WOULD OPEN. I WAITED 5 TO 10 MINUTES. I TURNED THE CAR OWN AND ALL THE DOORS AND WINDOWS WORKED EXCEPT DRIVERS DOOR. UNABLE TO OPEN DRIVERS DOOR FROM INSIDE. I HAVE TO RULE DOWN WINDOW TO OPEN DRIVER DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165768January 4, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2018. TED BRET FORD (11165 FAIRFAX BLVD, FAIRFAX, VA) STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. *TT AIRBAG WAS REPLACED.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163252December 24, 2018
AIR BAGS
TAKATA RECALL STILL WAITING FOR AIRBAG REPLACEMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163171December 23, 2018
STEERING
POWER STEERING ASSIST FAILURE MESSAGE AND SERVICE ADVANCETRAC MESSAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162500December 19, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KLABEN FORD LINCOLN INC. (1089 W MAIN ST, KENT, OH 44240, (330) 673-3139) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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