Mercury Milan Complaints (2010)

1,062 consumer complaints on file.

#11268098October 12, 2019
STEERING
DRIVING AT 50 MPH DASHBOARD SCREEN DISPLAYED POWER STEERING ASSIST FAILURE AND SERVICE ADVANCETRAC WARNINGS, AND POWER STEERING WAS LOST. AFTER CAR WAS TURNED OFF FOR APPROX 4 HOURS, WHEN STARTED DASH DISPLAYED SERVICE POWER STEERING NOW AND SERVICE ADVANCETRAC WARNINGS, POWER STEERING WAS NEVER RESTORED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267684October 10, 2019
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 60 MPH, THE STEERING SEIZED AND THE POWER ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT MANAGED TO VEER TO THE SHOULDER OF THE ROAD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT FAILED TO RESET. THE CONTACT MANAGED TO DRIVE HOME. THE CONTACT SCHEDULED AN APPOINTMENT WITH BRIGHT BAY LINCOLN (1174 SUNRISE HWY, BAY SHORE, NY 11706, (631) 666-6720) ON OCTOBER 10, 2019. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED ASSISTANCE WITH THE REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 65,003.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267720October 10, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE POWER TRAIN CONTROL MODULE AND OEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN A WARRANTY. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 94,796.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265830October 3, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LEFT REAR BRAKE LIGHT. IT WORKS PART OF THE TIME AND THEN IT DOES NOT WORK. STOPPED SEVERAL TIMES FOR IT NOT WORKING, THEN IT WOULD START. NOT THE ENTIRE BRAKE LIGHT IS OUT. PART OF IT STILL LIGHTS UP. THIS HAS BEEN HAPPENING SINCE I BOUGHT THE CAR USED ABOUT 4 YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259002September 30, 2019
STEERING
THE "POWER STEERING ASSIST FAILURE" ALERT CAME ON, I IMMEDIATELY LOST THE ABILITY TO STEER THE VEHICLE. I WAS IN HEAVY TRAFFIC AT THE TIME. I HAD TO TURN THE IGNITION OFF AND RESTART THE CAR TO GAIN STEERING CONTROL AGAIN. THIS HAPPENED A COUPLE OF TIME. I SPENT APPROXIMATELY $1,500 ON REPAIRS. THE VEHICLE AGAIN IS HAVING THE SAME SAME ALERT AND SAME LOSS OF STEERING CONTROL. THERE WAS NOT A RECALL ON THE 2010 MILAN BUT THERE WAS ON 2011 AND OTHER MODELS. THIS IS A VERY DANGEROUS CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256143September 17, 2019
STEERING
I PUT CAR IN REVERSE TO PULL OUT OF DRIVEWAY AND THE "POWER STEERING ASSIST FAULT WARNING" CAME ON DASHBOARD AND IMMEDIATELY THE STEERING WHEEL WOULD NOT MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256007September 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT VARIOUS WARNING INDICATORS ILLUMINATED WHEN THE VEHICLE WAS STARTED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242260August 7, 2019
STEERING
WAS DRIVING MY 2010 MERCURY MILAN WHEN MY DASHBOARD SHOWED A SERVICE ALERT "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE TRAC". I PARKED AND TURNED THE CAR OFF AND THEN ON. AFTER I TURNED THE CAR BACK ON ALL POWER STEERING WAS LOST. THERE ARE RECALLS FOR JUST ABOUT EVERY OTHER MILAN FOR POWER STEERING BUT NOT THE 2010. I CANNOT AFFORD $2000 WORTH OF WORK ON A CAR THAT'S VALUED AT $4000. WHEN I HAVE TO BUY A NEW CAR OVER THIS, I WILL NOT BE LOOKING AT FORD BRANDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241813August 5, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WHILE MY WIFE WAS DRIVING THE CAR, BRAKES FELT SOFT AND CAR WOULDN'T STOP. SHE WAS IN A RESIDENTIAL AREA AT LOW SPEEDS AND WAS ABLE TO COAST TO A STOP. SHE RESTARTED THE CAR AND EVERYTHING WAS FINE. FORD SAYS IT'S DUE TO A FAULTY ABS MODULE WHICH SEEMS TO BE A KNOWN ISSUE, BUT NO SAFETY RECALL. ISSUE ALSO AFFECTED TRACTION CONTROL SYSTEM AND PREVENTED HYBRID FROM STAYING IN EV MODE WHEN ACCELERATING AT LOW SPEEDS. FORD CHARGING OVER $1,200 TO REPLACE ABS MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233929July 22, 2019
STEERING
POWER STEERING ACTIV TRAK WARNING CAME ON DISPLAYING SERVICE POWER STEERING SOON WILL DRIVING TO THE STORE. LESS THAN A MILE DOWN THE ROAD THE STEERING WHEEL LOCKED UP. THE ACTIV TRAK SAID SERVICE POWER STEERING NOW. VERY DANGEROUS. THE PART NEEDS TO BE RECALLED. OBVIOUSLY THERE IS STILL A SUBSTANTIAL AMOUNT OF 2010'S ON THE HIGHWAY. DESPITE THE PLANT THAT IT WAS MANUFACTURED IN THE PART IF STILL FAULTY AND THEN RECALL NEEDS TO BE HONORED ON THE 2010'S AS WELL BEFORE A LIFE IS LOST OR SOMEONE IS SERIOUSLY INJURED FROM LOSING CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230951July 11, 2019
STEERING
"POWER STEERING ASSIST FAULT" COMES ON WHILE BACKING 2010 MERCURY MILAN OUT OF THE GARAGE LOCKING MY STEERING AND CAUSING THE CAR TO HIT GARAGE (MINOR ACCIDENT, THANKFUL). UPON RESEARCH I HAVE NOTICED THERE HAS A BEEN A RECALL FOR THE 2011-2015 MERCURY MILAN MODELS BUT NOT THE 2010. THERE ARE NUMEROUS COMPLAINTS OF SAME ISSUE AS MY VEHICLE EXPERIENCING THIS PROBLEM WITH THE MILEAGE RANGING FROM LOW TO HIGH. THIS IS A VERY UNSAFE SITUATION TO EXPERIENCE WITH YOUR FAMILY. 2010 MILAN NEEDS TO BE ADDED TO THE 2011-2012 RECALLS. DANGEROUS TO LOOSE CONTROL OF YOUR STEERING WHILE DRIVING, THIS COULD BE FATAL ON EXPRESSWAY SITUATIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229895July 7, 2019
STEERING
WHILE DRIVING THE POWER STEERING JUST QUIT AND THE "POWER STEERING FAULT" COMES ON THE DASH. I HAVE READ A NUMBER OF COMPLAINTS ON THESE FORD ELECTRIC PS ISSUES AND I AM REALLY CONCERNED AS TO WHY THIS HAS NOT BEEN RECALLED BECAUSE IT IS A SAFETY CONCERN WHEN THE FORD IS OPERATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228942July 2, 2019
STEERING
MY 2010 MERCURY MILAN BEGAN TO PULL TO THE RIGHT AFTER ROTATING THE TIRES. THE "SERVICE POWER STEERING NOW" INDICATOR CAME ON AND THERE WAS NO POWER STEERING. THIS IS ABSOLUTELY A SAFETY ISSUE. I TORE MY ROTATOR CUFF TRYING TO STEER THE CAR. FORD IS NOT RECALLING THE 2010 MODEL EVEN THOUGH THE ELECTRIC POWER STEERING COMPONENTS ARE IDENTICAL TO THE 2011 WHICH IS RECALLED. A VERY EXPENSIVE REPAIR, AND DON'T UNDERSTAND WHY 2011 MERCURY MILAN OWNERS ARE MORE VALUABLE THAN 2010 OWNERS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11228584June 30, 2019
SERVICE BRAKES
I WAS DRIVING AND BRAKE PEDAL STARTED SLOWLY LOSING PRESSURE I REPLACED BRAKE CALIPERS AND ROTORS AND STILL HAVE THE SAME PROBLEM I BELIEVE IT IS TO BE THE ABS BRAKE SYSTEM I'M NOT SURE HOW TO GO ABOUT REPLACING THIS OR WHAT TO DO TO FILE FOR A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228419June 29, 2019
SERVICE BRAKES
THE BRAKES ARE SOFT. SOMETIMES I DON'T KNOW IF IM GOING TO BE ABLE TO STOP IN TIME. I REPLACED THE MASTER CYLINDER AND BLED THE BRAKES AND NOTHING. I GOOGLED IT AND THERE HAS BEEN MULTIPLE COMPLAINTS FROM PEOPLE WITH THE SAME YEAR MAKE AND MODEL AS MYSELF. DRIVING ON THE HIGHWAY THE OTHER DAY I HAD TO MAKE A SUDDEN STOP AND I JUST ABOUT CRASHED INTO THE VEHICLE IN FRONT OF ME. IT'S NOT SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222874June 27, 2019
SERVICE BRAKES
WHILE IN MOTION, THE ANTILOCK BRAKES WILL RANDOMLY LOCK UP, INCREASING STOPPING DISTANCE SIGNIFICANTLY ENOUGH TO CAUSE A CAR ACCIDENT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11222105June 24, 2019
STEERING
TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT STATED THAT THE POWER STEERING ASSIST SYSTEM FAILED WHILE BACKING OUT OF AN INCLINED DRIVEWAY. ALSO, THE STEERING WHEEL SEIZED, WHICH MADE IT DIFFICULT TO TURN. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221734June 21, 2019
SERVICE BRAKES
FOR THE PAST SEVERAL MONTHS, THE BRAKE PEDAL HAS BEEN INTERMITTENTLY LOW AND NOW IS VERY LOW ALL THE TIME. MY UNDERSTANDING IS THAT THIS IS A COMMON PROBLEM WITH THE HYDRAULIC ABS VALVE UNIT THAT DOES NOT ALLOW FULL PRESSURE TO REACH THE CALIPERS, RESULTING IN THE LOW PEDAL. IT IS NOT THE MASTER CYLINDER. MY RESEARCH HAS SHOWN THAT THIS IS A BROAD PROBLEM WITH THE MERCURY MILAN AND THE FORD FUSION. THIS NEEDS TO BE INVESTIGATED AS A SIGNIFICANT SAFETY ISSUE BECAUSE IT IS A SAFETY ISSUE. IT IS A VERY COMMON PROBLEM AND CAN RESULT IN A SUDDENLY UNEXPECTED INCREASE IN STOPPING DISTANCE AND RESULT IN ACCIDENTS, INJURY, AND DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220306June 15, 2019
POWER TRAIN
6F35 TRANSMISSION CHANGING GEARS ROUGHLY AND CLANKS WHEN TIME TO SHIFT GEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218672June 8, 2019
SEATS
AFTER JUST 22000 MILES, THE SEAT WAS STUCK IN THE FULL UP POSITION. I COULDN'T MAKE THE SEAT GO DOWN, AND MY HEAD KEPT HITTING ON THE ROOF. APPARENTLY A CHEAP PLASTIC GEAR BREAKS. FORD WANTED OVER $800 FOR A SEAT TRACK, NOT INCLUDING LABOR. IT DID NOT LOOK LIKE THERE WAS ANY WAY TO REPLACE THIS GEAR MYSELF. I ENDED UP GETTING A SEAT AT A JUNKYARD FOR $150. I SHOULD NOT HAVE HAD TO DO THAT WITH JUST 22000 MILES ON THE CAR. THE SEAT TRACK IS DEFECTIVE, AND APPEARS TO HAVE BEEN REDESIGNED IN 2011 AFTER JUST 1 MODEL YEAR, SO SOMEBODY KNOWS SOMETHING...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Mercury Milan