Mercedes-Benz GLA-Class Complaints (2018)

52 consumer complaints on file.

#11634864January 8, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Mercedes Benz GLA 250. The contact stated while the vehicle was parked, it was discovered that there was a fuel leakage. The hazard warning light was illuminated. The contact did research and discovered NHTSA Campaign Number: 21V961000 (Fuel System, Gasoline) however, the VIN was not included. The vehicle was taken back to the residence. A dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634672January 7, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Mercedes-Benz GLA250. The contact stated while driving at various speeds and attempting to accelerate, the vehicle hesitated and jerked abnormally before accelerating. The contact stated that the failure also occurred while accelerating from the vehicle idling. The check engine warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the crankcase vent valve had malfunctioned and caused the failure. The contact was informed that the crankcase vent valve needed to be replaced. The vehicle had not been repaired. The dealer confirmed that the VIN was not covered under warranty. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632335December 25, 2024
ENGINE
Positive Crankcase valve malfunction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627247November 25, 2024
POWER TRAIN
The contact owns a 2018 Mercedes-Benz GLA250. The contact stated while his mother was driving 45 MPH, the message that reverse was not available was displayed. The contact stated that the vehicle shifted into neutral independently and the ABS inadvertently engaged. The contact diagnosed the vehicle and determined that the wheel center and transmission needed to be replaced. The wheel center was replaced; however, the transmission was not repaired or replaced. The manufacturer was notified of the failure but offered no assistance. The contact related the failure to NHTSA Campaign Number: 21V033000 (POWER TRAIN); however, the VIN was not included in the recall. The failure mileage was 59,762.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625915November 18, 2024
POWER TRAIN
I was driving on the freeway and the transmission shifted into neutral and the car lost power. The Red malfunction lights came on and said transmission malfunction, DO NOT SHIFT, STOP driving immediately, contact dealer. There is a class action lawsuit and a RECALL on the 2019 GLA 250 transmission of this car (mine is 2018 GLA 250) Mercedes customer service is telling me that my VIN is not included and I would like it to be included The NHTSA recall number for the 2019 cars is #21V033000 I was told by Mercedes that for this to be considered as part of the recall i would need an NHTSA inspector to see the car BEFORE i have any repair work done
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622356October 28, 2024
POWER TRAIN
The contact owns a 2018 Mercedes-Benz GLA250. The contact stated while driving 25 MPH, the transmission unintendedly shifted to neutral. No warning light was illuminated; however, the message "Transmission Error" was displayed on the instrument panel. The vehicle was taken back to the residence. A dealer was not contacted, and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608936August 16, 2024
FUEL/PROPULSION SYSTEM, ENGINE
Positive Crankcase Ventilation Regulator Valve - Code P052E This Recall are mentioned for other models with same year 2017 - 2020 But why not for GLA250. it's same problem and Dealer quote me $1500 - $2000 for Repair [XXX] Following threads prove there's lot of owners with same issue. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605188July 29, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2018 Mercedes-Benz GLA250. The contact stated that the rear passenger’s side of the sunroof had raised up, causing the sunroof to fail to close properly. The vehicle had been taken to a certified mechanic who informed the contact that the sunroof needed to be replaced. The vehicle had not been repaired. The contact stated the dealer had been contacted and an upcoming appointment with the dealer was scheduled. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602435July 15, 2024
SUSPENSION, WHEELS
The rear differental is grinding loumd when stopped then go
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585554April 27, 2024
ENGINE
My Car's warranty expired in Dec 2022 and a few months later the engine light came on. It stayed on for a few weeks than was turned off by itself. In Dec 2023, the engine light came back on again. I also noted jerks when driving slow (10 miles/h). Upon checking with Mercedes Benz of Tri Cities-Richland, WA, spending $400 on diagnostics, the staff quoted me $3500 for Crank Case Ventilation replacement. This is a really expensive part/labor and it is ridiculous that Mercedes does a poor job! A quick online search proved that this issue is pretty common in MBenz models, there should definitely be a recall. This is inconvenient and appropriate actions should be undertaken against this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544654September 15, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
Subject: Urgent: Electrical Issues Causing Frequent Dashboard crashes I hope this email finds you well. I am writing to bring to your attention a recurring problem with my vehicle's electrical system, specifically the dashboard. Over the past few days, I have been experiencing frequent crashes where the dashboard turns off and on intermittently, rendering various functions inoperable. This issue has become increasingly problematic as it affects the proper functioning of essential components such as the speedometer, fuel gauge, temperature display, and other vital indicators. As a result, it has become difficult to monitor the vehicle's performance and ensure a safe driving experience. I have made several attempts to troubleshoot the issue, including checking the fuses, battery connections, and wiring harnesses, but to no avail. It appears that there is an underlying electrical fault that requires professional attention. Considering the importance of a fully functional dashboard system for the safe operation of the vehicle, I kindly request your assistance in addressing this matter urgently. I would greatly appreciate it if you could schedule a diagnostic appointment at your earliest convenience to identify and rectify the root cause of this issue. If it helps, I can provide additional information such as the make, model, and year of my vehicle, as well as any other details that may assist your team in diagnosing the problem more efficiently. Please let me know the best way to proceed and the soonest availability for an appointment. I understand that your schedule may be busy, but I hope we can find a suitable time for me to bring in my vehicle and have the issue resolved promptly. Thank you for your prompt attention to this matter. I look forward to hearing from you soon and finding a solution to this electrical issue. Warm regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526288June 9, 2023
UNKNOWN OR OTHER, WHEELS
The car makes a clunking sound when driving at a low speed or backing up. The clunking noise occurred after I bought it. The clunking noise began around 65k miles. The wheels make a rubbing noise also. I took car to my mechanic, he could not find anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510211March 5, 2023
FUEL/PROPULSION SYSTEM
Strong fuel smell when starting under below freezing conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509710March 1, 2023
AIR BAGS
The contact owns a 2018 Mercedes-Benz GLA250. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the clockspring in the steering column was fractured and made inoperable. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V627000 (Air Bags). The manufacturer was contacted. The failure mileage was approximately 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507623February 16, 2023
FORWARD COLLISION AVOIDANCE: WARNINGS
FCW gives a warning "Radar Sensors Dirty; See Operator's Manual" message in mild conditions of rain or light wet snow. Location is central Ohio. It happened this morning (2/15/2023) in light rain and temp probably in 40s. The message has appeared probably a few times per year since I've owned the vehicle (Dec. 2019). I took photos of the message on Jan. 31, 2020 (32 degrees F, thin layer of slush on front bumper) and April 21, 2021 (37 degrees F; front of vehicle appeared clean), so those are two other dates that it happened. I feel like it's not reasonable for such a system to not be able to operate in mild precipitation conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506704February 10, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I was getting a warning sign on my screen in car. Is said safety problem. I tried to tell Mercedes’ but they did not want to see the car . They told me to go to the mechanic who did a small job fixing the car due from a small collision. I did take it back and mechanic said he didn’t touch that. When I was going through all of this I told Mercedes’ financial to hold on my account . I did not want to pay for an unsafe car. The financial dept. agreed and I asked them to note it that I called about this issue. Because of not paying they repossessed the car and I could t do anything about this but pay. The car was leased and I did not want to pay for a car that was unsafe. Now I have a credit to pay off 13000 and I don’t want this . I tried to contact the company and got redirected to places that didn’t rely of do anything . I wanted a replacement . If I have to pay I wanted them to give me a car because I don’t have one since. The account disappeared and there was no notes on what happened all I have was the pictures of car and the write up from the mechanics inspection . He saw There was something wrong . I sent in letters and the punctures but got nothing back. I emailed the sakes guy to tell him, this was revolt and no reply . I was right and the car got recalled shortly after this . It’s not fault of my own it is the car company to support their customers . As a consumer my rights were ignored and I am demanding some kind of compensation for this. I asked for a replacement and no reply the vin number is [XXX] glc gla?? 300 black I lost the car in 2019 and have not had a car since .a repossession in my credit report does not help me My address info [XXX] I could not even get a copy of my contract due to a wipe out of my account . Please let me know what I can do after this complaint . All of this is wrong and should not beesoecialky Mercedes’ ! They present themselves as a “family and caring but I isn’t INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493542November 14, 2022
ENGINE
In July 2022 I was a few miles from my home when the cluster starting showing warning lights. It started scrolling inoperative power brakes, inoperative steering and inoperative parking. Also the cluster was completely lit up. I turned the car around and put it in my garage. This is where the issues really started. The car would not go into park or turn off. I sat with my foot on the brake for 30 minutes trying to continue turning the car off or put in park. I finally had my wife take the key and walk 1/8 mile away before the care would turn off. I had the car flat bedded to Mercedes of Cherry Hill. They had the car for several days. They called me and asked if the car was flooded or hit. I told them no to either. I explained how the car is garage kept. I was talking to my mechanic who services the car and started telling him the story. Before I could say anything he asked me if they asked me if the car was flooded? I said how did you know that? He told me that he has several customers with similar issues with the wiring harness in the front bumper. He told me that it's a bad design where water gets in and burns the harness out. The scary issue is the car not turning off or going into park. If my wife who drives the car was by her self had this issue what would she do?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489970October 19, 2022
ELECTRICAL SYSTEM
My backup camera doesn’t work at least half the time. The screen is completely black when I start the car, and the radio doesn’t even come on until I’ve been driving for about 15 minutes. The car does not charge either of my phones even with the cord provided by Mercedes that links to the screen. I depend on that for navigation, and the screen remains black. Since the phone won’t charge either, it runs out of charge quickly when trying to use it by itself for navigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487923October 4, 2022
ELECTRICAL SYSTEM
The Battery keeps draining, appears to be a design defect. Vehicle model Mercedes GLA250 - 2018 Battery light came ON and car needed a jump start, take it to the dealer. Per dealer vehicle failed to crank and failed load test. Battery was removed and replaced on 20 July 2021. Miles 20,153. Invoice #417618 Again on 17 - 18th May 2022 (odometer reading 23,961) car failed to crank. Called road side assistance (Call # 2-28496306974) . Battery was replaced "under warranty" Ordered Battery Tender (trickle charger) from Amazon, and on 25 May 2022 take it to the nearby mechanic to install Pre-wired to battery to enable Battery charger connection. Keep on using Battery charger to save from Draining the battery all the way. Have been doing this almost once every month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487062September 29, 2022
STRUCTURE:BODY
While driving the vehicle on the highway the front panel immediately in front of the panoramic roof was ripped off. The glue holding the panel in place was defective and is a known issue that currently has a recall out issued by Mercedes Benz. However the vin of our vehicle does not fall under the recall per my conversation with a MB rep. Mercedes Benz knows that this is a problem and will not add this vehicle to the recall. The glue holding the panel down is known to become weakened due to sun exposure. No lights on the dash are associated with this issue. The panel could have ripped off and hit a vehicle traveling behind us and caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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