Mercedes-Benz CLA-Class Complaints (2018)

47 consumer complaints on file.

• #11377556December 2, 2020
  UNKNOWN OR OTHER

  WE WERE ADVISED MERCEDES-BENZ IS ISSUING A RECALL DUE TO MOLD EXISTING IN THE FACTORY HVAC SYSTEM FROM A LAW FIRM MAILER. WHEN CONTACTING MERCEDES-BENZ, THEY STATED THEY ARE OF THE PROBLEM AND TOLD US A RECALL WOULD BE TAKING PLACE AROUND JANUARY 2021. WE BOUGHT THIS VEHICLE NEW IN OCTOBER 2018 AND INGEST POSSIBLE MOLD SPORES DAILY WHILE ENDURING A HORRIBLE MUSTY SMELL. WE ATTEMPTED TO TRADE IN OUR VEHICLE FOR A NEWER MODEL AND WERE INSULTED WITH THE SALES MANAGER'S RESULTS AT ZT MOTORS, FORT WALTON BEACH, FL. SO, NOW WE ARE STUCK WITH A $70,000 VEHICLE, PAYING MONTHLY PAYMENTS, AND NOT BEING INFORMED DIRECTLY BY MERCEDES WHEN THIS CORRECTION WILL TAKE PLACE. I HAVE AN AUTOIMMUNE DISORDER AND BEING AROUND MOLD IS EXTREMELY DANGEROUS FOR ME. VERY DISGUSTED BY MERCEDES-BENZ AND WILL NEVER PURCHASE ANOTHER AS THEY DO NOT TAKE CARE OF THEIR LOYAL CUSTOMERS.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11349953August 17, 2020
  SEATS

  NHTSA CAMPAIGN NUMBER: 19V130 REPEATED WARNING MESSAGES THAT PASSENGERS SIDE SEAT IS NOT LOCKED IN PLACE IN ADDITION TO BACK REAR SEATS MOST RECENTLY AUGUST 17, 2020. SEATS FAILS TO LOCK AFTER BEGIN USED (MOVED FORWARD TO ACCESS BACK SEAT) AND MUST BE REPEATEDLY SLAMMED INTO PLACE BEFORE THE WARNING MESSAGE DISAPPEARS. HAS CONTINUALLY HAPPENED SINCE WE LEASED THE CAR IN AUGUST OF 2018 AND HAS BEEN "CHECKED" BY MERCEDES ON 4 OCCASIONS WHERE THEY FAIL TO RECREATE THE ISSUE. THE VEHICLE HAS BEEN TAKEN IN ON SEVERAL OCCASIONS (1/28/19, 1/22/19, 4/29/19, 11/7/19) STATING THE ISSUE AND MERCEDES SERVICE DENIES THERE IS AN ISSUE. THEN IN APRIL OF 2018 SEVERAL 2018 E 400 VEHICLES WERE RECALLED FOR THE SAME SEAT LOCKING WARNING. WE TOOK THE VEHICLE BACK TO MERCEDES AND THEY SAID THEY WERE UNAWARE OF ANY RECALL. WE HAVE TAKEN PHOTOS OF THE WARNING LIGHTS ON MANY OCCASIONS YET MERCEDES FAILS TO ADDRESS THE SAFETY ISSUE. CONSUMER REPORTS MARCH 2019 MERCEDES-BENZ RECALLS CARS BECAUSE SEATS DON'T LOCK INTO PLACE THE AUTOMAKER SAYS THE SEATS COULD FOLD OVER IN A CRASH, RAISING THE RISK OF INJURIES

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11179894February 13, 2019
  AIR BAGS

  TL* THE CONTACT OWNED A 2018 MERCEDES-BENZ CLA250C. WHILE DRIVING 45 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY A SPEEDING VEHICLE. THE CONTACT'S VEHICLE THEN CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUFFERED HEADACHES, HIP PAIN, WHIPLASH, AND VISION ISSUES. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DEEMED TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 20,460.

  Crash:

  Yes

  Fire:

  No

  Injuries:

  1

  Deaths:

  0

• #11149454November 5, 2018
  ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN

  ACCELERATING OUT OF A LEFT TURN, THE CAR HESITATED MOMENTARILY THEN THE ENGINE COMPLETELY SHUT DOWN IN TRAFFIC. THE DASH INDICATED THAT THE CAR HAD BECOME INOPERATIVE, POSSIBLY DUE TO THE ELECTRONIC STABILITY PROGRAM (ESP) ISSUE.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11143405October 27, 2018
  ELECTRICAL SYSTEM

  I WAS DRIVING ON THE ACCESS ROAD GETTING READY TO MERGE ONTO THE HIGHWAY. I PROCEEDED ONTO THE HIGHWAY AND MADE IT INTO THE MIDDLE LANE GOING AROUND 60 MPH BUT SHORTLY AFTER MY CAR THREW ITSELF INTO NEUTRAL AND THE DASH LIT UP WITH THREE LINES OF WORDS: THE FIRST LINE SAID 'SERVICE REQUIRED', THE SECOND LINE SAID 'DO NOT SHIFT GEARS' AND THE LAST LINE SAID 'CONTACT DEALER'. I WAS ABLE TO PULL MY CAR OVER TO THE FAR LEFT HAND SIDE OF TRAFFIC. I TURNED OFF MY CAR AND TURNED IT BACK ON AND IT STARTED WITH NO ISSUES. SINCE THIS INCIDENT THOUGH, I HAVE HAD OTHER ELECTRICAL ISSUES THAT HAVE FOLLOWED.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11099669June 1, 2018
  ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY

  2018 MERCEDES BENZ CLA 250. CONSUMER WRITES IN REGARDS TO ISSUES WITH VEHICLE STARTING AND SHUTTING DOWN WHILE DRIVING. *LD *JS

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11029885September 26, 2017
  ENGINE

  AS I ACCELERATED OUT OF A LEFT TURN, THE ENGINE SUDDENLY SHUT OFF, THE TRANSMISSION SHIFTED INTO NEUTRAL, AND THE DASH INDICATED THAT THE VEHICLE WAS 'INOPERABLE'. I PULLED OVER AND TURNED OFF THE IGNITION. WHEN I ATTEMPTED TO RESTART, THE VEHICLE STARTED WITH NO ISSUES.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0