Mercedes-Benz C-Class Complaints (2014)

284 consumer complaints on file.

#11221523June 20, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), STEERING
THE AIRBAG LIGHT CAME ON. DASH BOARD DISPLAYS LEFT AIRBAG MALFUNCTION, HORN NO LONGER WORKS, DISPLAY CAN NOT BE CLEARED. STEERING MAKE LOTS OF OF CLICKING SOUND WHEN TURNED ON EITHER DIRECTION. TOOK THE CAR TO THE MERCEDES DEALERSHIP FOR DIAGNOSIS. THE INITIAL RESPONSE WAS THAT THE STEERING MODULE FAILED AND MY ASSESSMENT WAS IT IS PROBABLY DUE TO RECALL NO GROUND WIRE RECALL NUMBER 17V627000.. UPON FURTHER INQUIRY THE DEALER TOLD ME THAT THE STEERING MODULE BROKE AND CAME APART. I SUSPECT THIS EITHER DUE TO DEFECTIVE STEERING MODULE OR RECALL # 17V252000 STEERING BOLT. I HAD COMMUNICATED THIS ISSUE TO MBUSA VIA EMAILS AND SEVERAL PHONE CALLS. THEY STILL HAVEN'T AGREED TO COVER THE COST OF THE REPAIR. AFTER SEVERAL CALLS TO THE DEALER, THEY FINALLY SHARED THE PICTURE OF THE STEERING MODULE AS YOU CAN SEE IT ATTACHED. OTHER OWNERS HAVE REPORTED THE SAME PROBLEM. PLEASE SEE PICTURE OF INSTALLED AND NEW MODULE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218256June 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF SOUTH ORLANDO (4301 MILLENIA BLVD, ORLANDO, FL 32839) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218362June 6, 2019
UNKNOWN OR OTHER
THE INNER DRIVER DOOR HANDLE MECHANISM FAILED LEAVING ME TRAPPED IN THE VEHICLE. THIS IS VERY UNSAFE. THE CAR HAS 61K MILES. THIS IS A DESIGN FLAW ISSUE, NOT WEAR AND TEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207879May 15, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PARK PLACE MOTORCARS OF FORT WORTH (5601 BRYANT IRVIN RD, FORT WORTH, TX 76132, (817) 263-3600) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206504May 9, 2019
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2014 MERCEDES-BENZ C350. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 15-30 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT STATED THAT HE WAS UNAWARE OF HOW HIS FOOT ENDED UP UNDER THE ACCELERATOR PEDAL. THE VEHICLE WAS THEN INVOLVED IN A FOUR VEHICLE COLLISION. THE CONTACT STATED THAT ALONG WITH HIS WIFE WHO WAS IN THE CAR AT THE TIME, SHE WAS INJURED ALONG WITH ONE OTHER OCCUPANT OF ONE OF THE OTHER VEHICLES. IT WAS UNKNOWN WHERE THE WIFE WAS SEATED. MEDICAL ATTENTION WAS SOUGHT SEVERAL DAYS AFTER THE COLLISION BY THE CONTACT AND HIS SPOUSE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING LOT. AAA WAS ABLE TO RETRIEVE DATA FROM THE VEHICLE DATA RECORDER. THE CONTACT WAS INFORMED THAT A COMPREHENSIVE REPORT COULD BE ATTAINED BY EQUIPMENT THAT ONLY THE DEALER OR MANUFACTURER POSSESSED. THE VEHICLE WAS NOT REPAIRED. THERE WAS NO DIAGNOSTIC CHECK OR INSPECTION PERFORMED ON THE VEHICLE. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 34,366. *JS
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11206117May 7, 2019
ENGINE
IN JUNE OF 2018 WE HAD TO HAVE CAM SHAFT WORK DONE ON OUR CAR WHICH WAS SLIGHTLY OVER THE MANUFACTURE WARRANTY. THIS TOOK TWO TRIPS TO THE SHOP AND ABOUT $10,000 IN REPAIRS BECAUSE THE ONE SIDE FAILED THEN WITHIN A FEW WEEKS THE OTHER SIDE FAILED. I HAVE READ ON THE WEB MANY PEOPLE HAVE HAD THE SAME ISSUE AND IT BEGINS RIGHT AFTER THE WARRANTY GOES OUT. NOW THERE IS AN ISSUE WITH THE TIMING CHAIN WHICH I READ SHOULD HAVE BEEN REPLACED WHEN THE CAM SHAFT WORK WAS DONE. ALL THESE ISSUES WITH THE SAME MODEL AND THERE HAS BEEN NO RECALL. MERCEDES TOLD US IT IS A PROBLEM WITH THE C250 AND IT WILL PROBABLY HAVE TO BE DONE AGAIN AFTER ANOTHER 50,000 MILES. I DON'T UNDERSTAND IF THEY ARE AWARE OF THIS ISSUE WHY THEY HAVE NOT CORRECTED IT. IT COSTS ABOUT $5000 EACH TIME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205673May 6, 2019
UNKNOWN OR OTHER
CAR WAS BEING DRIVEN AT APPROXIMATELY 60 MPH ON THE COURTNEY CAMPBELL CAUSEWAY HIGHWAY, ON A STRAIGHTAWAY, THAT CONNECTS CLEARWATER TO TAMPA, FLORIDA. SUDDENLY THE (CLOSED) SUNROOF SPONTANEOUSLY EXPLODED, CAUSING A VERY LOUD NOISE AND SHATTERED GLASS TO FALL DOWN INTO THE PASSENGER COMPARTMENT. MY WIFE, WHO WAS DRIVING MANAGED TO MAINTAIN CONTROL OF THE CAR AND PULL TO THE SIDE OF THE ROAD. GIVEN THE CAR'S SPEED AND SURROUNDING TRAFFIC (MORNING RUSH HOUR) IT IS UNBELIEVABLE THAT THE SUNROOF EXPLOSION DID NOT CAUSE AN ACCIDENT. THE POLICE WERE CALLED AND ARRIVED ON SCENE. NO POLICE REPORT WAS FILED, AS THERE WAS NO ACCIDENT AND NO INJURY. THE CAR WAS TAKEN TO MERCEDES BENZ OF TAMPA BAY. THEY TOOK PICTURES AND GAVE US A LOANER CAR AND SAID THAT THEY WOULD MAKE A DETERMINATION AS TO WHO WOULD BE RESPONSIBLE FOR THE REPAIR. THE INCIDENT OCCURRED ON 5/1/2019 AT ROUGHLY 7:45 AM. IT WAS NOT UNTIL FRIDAY, 5/3/2019 THAT WE HEARD FROM THE SERVICE CONSULTANT, INDICATING THAT THE CAR WAS OUT OF WARRANTY AND THEREFORE THE REPAIR WAS OUR RESPONSIBILITY. IT TOOK THE DEALERSHIP OVER 2.5 DAYS TO MAKE THAT DETERMINATION ... SEEMS LIKE THAT DETERMINATION COULD HAVE BEEN MADE IN ABOUT 5 MINUTES. COULD IT BE THAT MERCEDES BENZ USA WAS INVOLVED IN EVALUATING THE RESULTING LIABILITY IF THEY WERE TO TAKE RESPONSIBILITY? GIVEN THAT THERE WAS NO IDENTIFIABLE CAUSE FOR THE EXPLODING SUNROOF, IT IS EVIDENT TO ME THAT IT'S A MANUFACTURERS DEFECT THAT COULD EASILY HAVE CAUSED AN ACCIDENT AND SERIOUS INJURY OR DEATH, AND YET MERCEDES BENZ ASSUMES NO RESPONSIBILITY. A COST TO REPAIR/REPLACE THE SUNROOF GLASS WAS PROVIDED VERBALLY (OVER $1,700.00). THIS SPONTANEOUS EXPLOSION OF A SUNROOF IS APPARENTLY SOMETHING THAT HAS OCCURRED IN THE PAST WITH MERCEDES BENZ, AS WELL AS OTHER CAR MANUFACTURERS. THIS COULD HAVE A CATASTROPHIC OUTCOME ... ANY TIME IT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205868May 6, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SOUTH ORLANDO (4301 MILLENIA BLVD, ORLANDO, FL 32839, (877) 754-1476) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204942May 1, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MASSAPEQUA (101 SUNRISE HWY, AMITYVILLE, NY 11701, (631) 213-2023) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204428April 29, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. WHILE THE CONTACT'S SON WAS DRIVING 40 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT END OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES SUSTAINED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE CONTACT CALLED AN UNKNOWN DEALER TO NOTIFY THEM ABOUT THE AIR BAG FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE FAILURE MILEAGE WAS NOT PROVIDED. PARTS DISTRIBUTION DISCONNECT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11203717April 25, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF NORTHLAKE, 10725 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE, NC 28269, (704) 321-4833) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196319April 23, 2019
VEHICLE SPEED CONTROL
2014 MERCEDES BENZ C350. CONSUMER WRITES IN REGARDS TO DEFECTIVE ACCELERATION SYSTEM. *LD THE CONSUMER STATED THE CRUISE CONTROL MALFUNCTIONED CAUSING A 4 CAR COLLISION. THE CONSUMER STATED THE INFORMATION IN THE POLICE REPORT WAS FALSE AND THAT THE CRASH WAS INADEQUATELY INVESTIGATED. *JS
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11196010April 13, 2019
AIR BAGS
FRONT RIGHT MALFUNCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195632April 11, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF TUCSON AT 520-886-1311 (LOCATED AT 6350 E GRANT RD, TUCSON, AZ 85715) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194241April 5, 2019
AIR BAGS
I RECIEVED A RECALL NOTICE FOR TAKATA AIRBAGS IN FEBRUARY OF 2019. MERCEDES SAYS THAT YOU GUYS ARE THE HOLDUP WITH REPLACEMENT PARTS. AS THE LETTER STATES THAT I AM BASICALLY USING MY VEHICLE AT MY OWN RISK UNTIL REPLACEMENT HAS BEEN MADE, I WANT A RECORD OF MY UNHAPPINESS AND FEAR. MY LOVED ONES RIDE IN THIS CAR WITH ME AND I FEEL AS THOUGH I AM PUTTING THEM AT UNNECESSARY RISK. UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192105March 28, 2019
AIR BAGS
RECALL INFORMATION: PASSENGER SIDE AIR BAG SUMMARY: MERCEDES-BENZ USA IS RECALLING CERTAIN MY 2010-2017 C-CLASS, GLK-CLASS, SLS-CLASS AND E-CLASS COUPE MERCEDES-BENZ VEHICLES EQUIPPED WITH PASSENGER-SIDE FRONTAL AIRBAGS AFFECTED BY THE DEFECT DECISION OF TK HOLDINGS, INC. (TAKATA). UNDER CERTAIN CIRCUMSTANCES DURING A CRASH THAT NECESSITATES FRONTAL AIRBAG DEPLOYMENT, THE DEFECT IN YOUR PASSENGER-SIDE FRONTAL AIRBAG INFLATOR MAY CAUSE THE INFLATOR TO EXPLODE. A PASSENGER-SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH. SAFETY RISK: ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR EXPLOSION, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS. REMEDY: AN AUTHORIZED MERCEDES-BENZ DEALER WILL REPLACE THE PASSENGER-SIDE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190989March 22, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO KEYES EUROPEAN MERCEDES-BENZ (LOCATED AT 5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 574-5053) WHO STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190574March 21, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MIAMI (1200 NW 167TH ST, MIAMI, FL 33169, (305) 707-0147) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190329March 20, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND THE VEHICLE WAS UNABLE TO START. THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL REGARDING THE AIR BAGS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190343March 20, 2019
SERVICE BRAKES, WHEELS:RIM, AIR BAGS, ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V10000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF GOLDEN BRIDGE (321 NY-22, GOLDEN BRIDGE, NY 10526, (914) 232-8122) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE ALSO HAD ELECTRICAL FAILURES AND ONE OF THE RIMS FRACTURED. ALSO, THE POWER STEERING AND BRAKES WERE FAULTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF. CONSUMER STATED 2-3 TIRE AND RIM REPLACEMENTS FIRST 4 MONTH OF PURCHASING IT. CONSUMER PURCHASED A SECOND CAR. AGAIN SECOND HAD HAD CREAKED RIM ON THE WHEEL, WHICH CONSUMER REPLACED. CONSUMER HAD CRACKED WHEEL, LANE ASSIST HAD ELECTRICAL FAULT, REPLACED ACCELERATOR PEDAL, REPLACED HORN PLATE, STEERING WHEEL AGAIN VIBRATION MOTOT MALFUNCTION, REMOVE BATTERY, REPLACED 12/18. CONSUMER HAS RECEIVED 4 SAFETY RECALL LETTERS ON THIS CAR AND OUT OF 4 LETTERSM, 2 CAME IN 2/19, 3/19. CAR'S WARRANTY IS UNTIL 4/2019.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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