Mercedes-Benz C-Class Complaints (2013)

575 consumer complaints on file.

#10824834February 8, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE DRIVING 35 MPH, THE VEHICLE WAS INVOLVED IN A HEAD ON CRASH. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A POLICE IMPOUND. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10822081January 25, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. WHILE DRIVING 44 MPH, THE VEHICLE WAS INVOLVED IN A HEAD ON CRASH. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A POLICE IMPOUND. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY THAT REQUIRED MEDICAL ATTENTION. THE MEDICAL EXAMINER DIAGNOSED THAT THEY DID NOT SEE ANY BROKEN BONES; HOWEVER, THERE WERE SOME BRUISES ON THE KNEES, HIP, UPPER BACK, RIGHT SHOULDER, AND NECK. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10808848December 7, 2015
VEHICLE SPEED CONTROL
PROBLEM IDENTICAL TO ONE IN WETHERSFIELD CT. LISTED AS VEHICLE SPEED CONTROL. HAPPENED TO BOTH MY WIFE AND MYSELF ON TWO SEPARATE OCCASIONS. MY WIFE WAS DRIVING UP THE DRIVEWAY AND ABS LIGHT CAME ON AND VEHICLE SHUT OFFT ALONG WITH BRAKES NOT WORKING AND STEERING WHEEL UNABLE TO TURN.ONE HOUR LATER AFTER SHE LEFT THE CAR I WENT OUT AND IT STARTED AND ALL WARNIG LIGHT WERE OUT. MY INCIDENT OCCURRED ON A CITY STREET PRIOR TO COMING TO A STOP SIGN ABS LIGHT CAME ON VEHICLE HAD NO BRAKES STEERING OR POWER. VEHICLE WAS TRAVELLING SLOW AFTER STOPPING I RESTARTED THE VEHICLE AND EVERYTHING WORKS. NOT SURE IF VEHICLE COVERED BY WARRATY PURCHASE VEHICLE USED WITH 15000 MILES PRESENTLY HAS 27000 MILES ON VEHICLE. BOTH TIMES THE VEHICLE WAS IN MOTION WITH NO BRAKES APPLIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808542December 5, 2015
VEHICLE SPEED CONTROL
VEHICLE THROTTLE DID NOT RESPOND. INCIDENT OCCURRED TWICE AND WAS REPAIRED TWICE. VEHICLE HAS LESS THAN 17,500 MILES DRIVEN. IN THE FIRST INCIDENT, WHILE DRIVING IN DRY PAVEMENT AND GOOD WEATHER CONDITIONS ON LOCAL ROADS, THE TRACTION CONTROL LIGHT CAME ON. THE ACCELERATOR PEDAL BECAME LESS RESPONSIVE UNTIL IT NO LONGER RESPONDED TO ANY INPUTS AND VEHICLE WAS STOPPED. VEHICLE WAS RESTARTED AND DRIVEN HOME. INCIDENT OCCURRED AGAIN WHILE DRIVEN TO DEALER FOR REPAIR. DEALER INDICATED THAT CONNECTOR PINS BETWEEN THE THROTTLE BODY AND ECU WAS REPLACED. APPROXIMATELY 2 WEEKS AND 50 MILES LATER, INCIDENT REOCCURS WHILE DRIVING ON HIGHWAY ROADS. DRIVER RECOGNIZING SYMPTOMS, PULLED OVER AND RESTARTED VEHICLE. VEHICLE WAS TOWED TO DEALER FOR DIAGNOSTIC AND REPAIR. DEALER INDICATED THE ACCELERATOR PEDAL, SENSOR, AND CONNECTOR TO ECU REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783266October 19, 2015
ENGINE, POWER TRAIN
WHEN ACCELERATING AT HIGHWAY SPEEDS (MOSTLY) CHECK ENGINE LIGHT COMES ON AND CAR SHAKES. IF YOU PULL OVER AND RESTART THE CAR MOST OF THE TIME THE CHECK ENGINE LIGHT GOES AWAY. THE ENGINE ERROR CODE (FROM MERCEDES) IS P03001 WHICH IS A CYLINDER MISFIRE. I PURCHASED THIS CAR BRAND NEW AND HAVE HAD IT AT THE DEALERSHIP 8 TIMES NOW FOR THE SAME PROBLEM. THEY HAVE REPLACED THE FUEL PUMP AND INJECTORS AND PROBLEM STILL PERSISTS. MERCEDES DEALER IS TELLING ME THERE IS NOTHING WRONG WITH THE CAR AND THEY CAN'T DUPLICATE THE PROBLEM AFTER A WEEK WITH THE VEHICLE. THE CAR IS VERY DANGEROUS TO DRIVE. THIS HAS HAPPENED TO ME NO LESS THAN 20 TIMES IN 2 YEARS OF OWNING THE VEHICLE. MY SON HAS BEEN IN THE CAR WITH ME SEVERAL TIMES WHEN THIS HAS HAPPENED AND IT IS A SAFETY HAZARD TO BE AT HIGHWAY SPEEDS AND THE CAR CAN NO LONGER ACCELERATE AND STARTS TO DECELERATE. MERCEDES NEEDS TO DO SOMETHING ABOUT THIS BEFORE SOMEONE (NAMELY ME) DIES BECAUSE OF THIS KNOWN ISSUE. THEY HAVE KNOWN ABOUT THIS WITH AN INTERNAL DOCUMENT SINCE OCTOBER 2012 YET THEY CONTINUE TO IGNORE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779590October 4, 2015
TIRES
CONTINENTAL CONTI PRO CONTACT TIRES WITH APPROX. 12,500 MILES ON THEM WHEN THE PROBLEM WAS DISCOVERED HAS A BUBBLE ON THE SIDEWALL. THE BUBBLE IS WITHIN A QUARTER OF AN INCH TO THE RIM. CONTINENTAL IS TURNING A DEAF EAR TO THIS MATTER. THE FIRST AND ONLY THING THEY ARE SAYING IS IT IS FROM A POTHOLE. THESE TIRES SHOWED VIRTUALLY VERY LITTLE WEAR. I STAY ON YTOP OF MY VEHICLES CARE AND ALWAYS HAVE THE PROPER INFLATION. AS WELL AS HIGH SPEED BALANCING DONE IN ORDER TO PROLONG THE LIFE OF THEM. MY CARS FRONT TIRES ARE A DIFFERENT SIZE THAN THE REAR TIRES, THEREFORE THEY CANNOT BE ROTATED. HENCE THE REASON I STAY ON TOP OF THE PROPER INFLATION AND BALANCING. THIS VEHICLE DOES NOT GET DRIVEN IN THE SNOW. I AVOID POTHOLES LIKE THE PLAGUE.I HAVE HIT MORE POT HOLES WITH MY OTHER CAR AND THERE ARE NO BUBBLES ON THEM WHICH ARE PIRELLI TIRES. I AM 61 YEARS OLD AND HAVE OWNED A LOT OF VEHICLES AND HAVE NEVER HAD A BUBBLE ON A TIRE! TIRES WITH MUCH HIGHER MILEAGE ON THEM. THESE TIRES DID NOT NEED REPLACING BECAUSE THE TREAD WEAR WAS EXCELLENT. HOWEVER, I NO LONGER FEEL THAT THE VEHICLE IS SAFE WITH THESE TIRES. YESTERDAY I REPLACED THEM WITH A COMPETITORS BRAND. I WROTE TO CONTINENTAL AND INCLUDED PICTURES, THE RESPONSE I RECEIVED BACK WAS VERY LAME. FROM WHAT I HAVE READ THERE SEEMS TO BE A GROWING LIST OF COMPLAINTS ABOUT CONTINENTAL TIRES. I HOPE THAT THE PROBLEMS PEOPLE ARE EXPERIENCING ARE LOOKED INTO BEFORE SOMETHING AWFUL COULD HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10767499September 22, 2015
AIR BAGS, STRUCTURE:BODY
TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT'S VEHICLE WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE AND EXPLODED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE AIR BAGS FAILED TO DEPLOY. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10750015August 20, 2015
AIR BAGS, ENGINE
TL* THE CONTACT OWNED A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 15 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. AS A RESULT, THE FRONT OF THE VEHICLE CAUGHT FIRE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,500.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10747991August 11, 2015
AIR BAGS
I WAS DRIVING DOWN THE ROAD AT 15MPH AND THE AIRBAG IN THE DRIVERS STEERING WHEEL DEPLOYED FOR NO REASON. MERCEDES DECLINES TO COMPLETE AN INSPECTION AND OFFERED TO REPLACE AND RETURN THE VEHICLE TO ME. I AM CONCERNED WITH THE DECISION TO NOT COMPLETE AN INSPECTION DUE TO THE SEVERE NATURE OF THE SITUATION. I WAS BURNED AND BRUISED ON MY LEFT ARM AND SWERVED INTO THE OTHER LANE DUE TO THE SHOCK OF THE AIRBAG DEPLOYMENT. I AM NOT COMFORTABLE DRIVING THE VEHICLE AND I DO NOT FEEL THAT IT IS SAFE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10730409June 25, 2015
TIRES:SIDEWALL
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C300 EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: 225/45R17. THE CONTACT NOTICED THAT ALL OF THE TIRES EXHIBITED BUBBLES ON THE SIDEWALLS. THE DEALER STATED THAT THE TIRES NEEDED TO BE REPLACED. THE TIRES WERE REPLACED MULTIPLE TIMES WITH THE SAME TIRES, BUT THE FAILURE PERSISTED. THE TIRES WERE REPLACED TEN TIMES WITHIN 18 MONTHS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER WAS UNKNOWN. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 3,000. UPDATED 09/11/15*LJ UPDATED 10/30/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721728May 27, 2015
UNKNOWN OR OTHER
I WAS DRIVING TO COLORADO FROM TEXAS GOING NORTH ON HIGHWAY 285 ABOUT 15 MILES OUT OF CLINES CORNERS WHEN MY MOON ROOF JUST EXPLODED. GLASS WENT EVERYWHERE AND I QUICKLY SWERVED OFF THE ROAD. THERE WERE NO CARS AROUND THAT WOULD HAVE BEEN CAPABLE OF THROWING UP DEBRIS OF ANY KIND. I HAVE SUBSEQUENTLY DONE RESEARCH TO FIND THAT IT IS ALMOST IMPOSSIBLE FOR ROCKS OR DEBRIS TO BREAK A MOON ROOF. THIS SEEMS TO BE A SEMI-COMMON PROBLEM HOWEVER I AM STRUGGLING AT THE MOMENT TO GET MERCEDES TO COVER THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670568January 6, 2015
UNKNOWN OR OTHER
AS I WAS DRIVING ON THE FREEWAY, I HEARD AND EXPLOSION FOLLOWED BY A RAIN SOUND, MY SUNROOF HAD EXPLODED AND THE GLASS CAN BACK DOWN. NOTHING HIT THE SUN ROOF, THE GLASS WAS POINTING OUT, IT ACTUALLY EXPLODED. AFTER RESEARCH I FOUND THIS IS COMMON IN MERCEDES AND I HAD NO IDEA THAT SOMETHING LIKE THIS WAS EVEN POSSIBLE. I HAVE HAD THE CAR FOR ONLY 3 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659477November 19, 2014
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
LONG PAUSE WHEN TRYING TO ACCELERATE FROM A STOP. NOT NORMAL TURBO LAG, IT'S TOO LONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653164November 6, 2014
ENGINE, FUEL/PROPULSION SYSTEM
CONSTANT ISSUES WITH VEHICLE ACCELERATION. FOR EXAMPLE WHEN TRY TO ACCELERATE FROM A STOP THE CAR HESITATES FOR SEVERAL SECONDS EVEN WITH SIGNIFICANT PRESSURE ON GAS PEDAL THEN SUDDENLY ACCELERATES IN A VERY JERKY FASHION. THIS IS VERY DANGEROUS WHEN TRYING TO PULL OUT INTO TRAFFIC OR MAKE A LEFT HAND TURN CROSSING MULTIPLE TRAFFIC LANES. HAVE ALSO HAD SIMILAR PROBLEMS WHEN CAR IS TRAVELING ON HIGHWAY AND NEED TO ACCELERATE QUICKLY, THE CAR HESITATES FOR SEVERAL SECONDS AND THEN JERKS INTO GEAR AND SPEEDS UP. I DON'T DRIVE MY CAR THAT MUCH BECAUSE I WORK FROM HOME AND TAKE CABS ON WEEKENDS WHEN GOING OUT BUT HAD A FRIEND DRIVE THE CAR WITH ME TO SEE WHAT THEY THOUGHT AND THEY SAID THEY DEFINITELY NOTICED THE ISSUE. I AM TAKING MY CAR TO THE DEALERSHIP TO SEE IF THEY WILL MAKE REPAIRS BUT I HAVE A FEELING LIKE OTHERS WHO HAVE SUBMITTED A COMPLAINT I WILL BE TOLD NOTHING IS WRONG. I JUST HAPPENED ACROSS THIS WEBSITE AND THOUGHT I WOULD SEE IF THE PROBLEM WAS JUST MY CAR BUT 11 OF 13 COMPLAINTS ARE THE EXACT SAME ISSUE AS MINE. WHY HASN'T THE NTSB ISSUED A RECALL? DOES SOMEONE OR A BUNCH OR PEOPLE HAVE TO DIE FIRST?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652881November 5, 2014
POWER TRAIN, SEAT BELTS, AIR BAGS
I'VE BEEN EXPERIENCING A HESITATION WHEN ACCELERATING IN MY 2013 MERCEDES BENZ C250. THE BACK SEAT BELTS STOPPED WORKING. THE PASSENGER AIRBAG LIGHT ALL OF THE SUDDEN NOW STATES IT IS OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652419November 4, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C250. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE DECELERATED AND FAILED TO ACCELERATE AS THE TRACTION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651140October 29, 2014
VEHICLE SPEED CONTROL
I BARELY STEPPED ON THE GAS AND VEHICLE ACCELERATED REAL QUICKLY. IT WAS PRETTY SCARY IT HAPPENED 2 TIMES ALREADY. I DO HAVE A HEAVY FOOT SO I AM TRYING TO MONITOR IF I'M STEPPING ON THE GAS TOO FAST OR HARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638023September 22, 2014
ENGINE, POWER TRAIN
WHILE DRIVING TO GROCERY STORE ATTEMPTED TO ACCELERATE FROM A STOP AND VEHICLE BOGGED DOWN (DECELERATED BEFORE ACCELERATING) AND THE VIOLENTLY TOOK OFF.. HAVE TAKEN VEHICLE 8 TIMES TO DIFFERENT MERCEDES BENZ DEALERSHIPS IN THE ATLANTA AREA ONLY TO BE TOLD THAT ITS THE WAY VEHICLE IS AND TO LIVE WITH IT. ON MANY OCCASIONS WHILE ATTEMPTING TO TURN ACROSS TRAFFIC VEHICLE JUST STAYS IN PLACE WHEN ACCELERATOR PEDAL IS DEPRESSED AND THEN IT JUST BOLTS WANTING TO LET THE REAR END LOOSE. VERY UNSAFE CHARACTERISTIC OF THIS CAR. REGRET THIS PURCHASE TREMENDOUSLY. ALSO MANY MANY COMPLAINTS ABOUT THE 2012-2014 C250 AND NOTHING IS BEING DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637381September 18, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
I'VE BEEN EXPERIENCING A HESITATION WHEN ACCELERATING IN MY 2013 MERCEDES BENZ C250. *TRW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636985September 17, 2014
ENGINE, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
ON 8/26/14 I WAS STOPPED AT A LIGHT. WHEN I WENT TO TAKE-OFF, THE CAR WOULD NOT ACCELERATE. IT FINALLY DID BUT VERY SLOWLY. THIS OCCURRED TWO MORE TIME AT THE NEXT TWO STOP LIGHTS. I WAS THEN IN A CENTER TURN LANE TO TURN ACROSS THREE LANES OF TRAFFIC & WHEN I TRIED TO ACCELERATE, THE CAR DIED AND THE ELECTRONIC DISPLAY GAVE A YELLOW ERROR MESSAGE THAT THE CAR WAS INOPERABLE DUE TO AN ISSUE WITH THE BRAKING SYSTEM. I IMMEDIATELY PUT THE CAR IN PARK, TURNED IT OFF & THEN STARTED IT BACK UP. FORTUNATELY IT RE-STARTED, THE ERROR MESSAGE WAS GONE & I WAS ABLE TO DRIVE INTO MY OFFICE PARKING LOT. MY MERCEDES SERVICE DEPT. SAID NO CODES REGISTERED ON THE COMPUTER, PROBABLY BECAUSE I TURNED THE CAR OFF SO QUICKLY IT DIDN'T HAVE TIME TO. TODAY, 8/17/14, I AM HAVING THE SAME ISSUE. MY CAR IS BACK AT THE MERCEDES SERVICE DEPARTMENT. THIS IS, IN MY OPINION, A DANGEROUS & LIFE THREATENING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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