Mercedes-Benz C-Class Complaints (2015)

452 consumer complaints on file.

#11015393August 15, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006215July 18, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES BENZ OF MORRISTOWN, NEW JERSEY WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005179July 13, 2017
AIR BAGS
TAKATA RECALL NHTSA RECALL # 17
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993916June 8, 2017
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BUCKHEAD MERCEDES IN ATLANTA, GEORGIA) CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/18/17*LJ UPDATED 08/22/2017 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990634May 19, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981328April 28, 2017
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
NHTSA RECALL #17V114 STARTING CURRENT LIMITER OUR MBENZ C300-2015 MODEL HAS BEEN RECALLED AND NEEDS TO BE REPAIRED. ITS MORE THAN 60 DAYS SINCE THE ISSUE IS KNOWN BUT THE REPAIRS ARE STILL NOT AVAILABLE. THIS THING CAN BE DANGEROUS TO OUR LIFE AND NEEDS TO BE FIXED ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980064April 24, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ENGINE AND ENGINE COOLING). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/29/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971862April 11, 2017
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. WHILE APPLYING THE BRAKE PEDAL, THE VEHICLE MADE AN ABNORMAL NOISE AND JERKED. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE OCCASIONS WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 9,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970347April 3, 2017
STRUCTURE:BODY
MY SUNROOF EXPLODED/SHATTERED WHILE I WAS DRIVING TODAY, TRAVELING AT A SPEED OF 45MPH ON CITY ROAD AFTER TURNING A CORNER. OUTSIDE TEMP WAS AROUND 85 AND INSIDE CAR WAS 75. CAR HAS AROUND 6800 MILES, AND THERE WAS NOTHING THAT HIT THE SUNROOF. SCARY SITUATION FOR THE DRIVER! CAR IS CURRENTLY UNDER WARRANTY AND AT THE DEALER FOR REPAIR, BUT THEY WANT MY INSURANCE TO PAY. I INSIST THIS BE INVESTIGATED BECAUSE I BELIEVE IT TO BE A MANUFACTURE DEFECT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967679March 22, 2017
STEERING
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHILE DRIVING 30 MPH, THE POWER STEERING SYSTEM FAILED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND RESTARTED THE VEHICLE, BUT THE POWER STEERING ABILITY CONTINUED TO FAIL. THE VEHICLE WAS TOWED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958381March 3, 2017
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND BECAME VERY DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER CHIP NEEDED TO BE CHANGED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958331March 2, 2017
STRUCTURE:BODY, WHEELS, UNKNOWN OR OTHER
I WAS DRIVING 580-E AND MERGING ONTO I-5 S WHEN I HIT A HUMONGOUS POT HOLE WITH MY LEFT FONT TIRE CAUSING IT TO IMMEDIATELY BLOW OUT. THAT IN-TURN CAUSED MY STABILITY TRACKING TO ENGAGE, WHICH CAUSED ME TO SLOW DOWN DRASTICALLY. THAT CAUSED ANOTHER VEHICLE TO NEAR MISS RAMMING ME IN THE BACK AND ME SIDE SWIPING ANOTHER VEHICLE. I WAS DRIVING APPROXIMATELY 70 MPH AND ALMOST LOST CONTROL OF THE VEHICLE AND HAD TO IMMEDIATELY PULL OVER TO A VERY NARROW SHOULDER OF THE ROAD WITH MY EMERGENCY FLASHERS BLINKING. TO ENSURE THE SAFETY OF THE VEHICLE, MY SELF AND OTHER PASSENGERS IN THE CAR, I HAD TO DRIVE APPROXIMATELY 0.5 MILES TO THE NEXT EXIT (67) TO SAFELY GET MY VEHICLE OFF THE ROAD TO A SAFE LOCATION. I THEN CALLED A TOW TRUCK TO TOW MY VEHICLE BACK TO SANTA ROSA WHERE I LIVE TO GET THE TIRE REPLACED AND FRONT BUMP REPAIRED. I AM UNSURE OF THE CAUSE OF THE UNSAFE CONDITION OF THE HIGHWAY OR WHAT CAUSED THE POT HOLE. THERE WERE SEVERAL CARS STRANDED WITH DAMAGES TO THEIR VEHICLES AS WELL. ONE PERSON CAME TO THE SAME EXIT (FOOD MART ON PATTERSON ROAD) WITH A BLOWN OUT TIRE AS WELL. I HAVE HER CONTACT INFORMATION IF YOU NEED TO CONTACT HER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948677January 31, 2017
ELECTRICAL SYSTEM
NEW CAR PURCHASES IN 2015, FEWER THAN 25000 MILES. WHILE DRIVING LOCALLY, "COLLISION PREVENTION ASSIST" MALFUNCTION AND "CHECK ENGINE" LIGHTS LIT UP THE DASH BOARD. VEHICLE WOULD NOT PICK UP SPEED AND DRIVING WAS WEIRD. WAS ABLE TO DRIVE TO DEALERSHIP WHICH IS ABOUT 8 MILES AWAY. SITUATION COULD BE POTENTIALLY DANGEROUS IF HAPPENS ON A HIGHWAY AND IT WARRANTS ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948678January 31, 2017
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE DRIVING, THE CAR LOSES THROTTLE AND THE ENGINE DOES NOT FUNCTION AT ALL. THE FOLLOWING ERROR SHOWS ON THE DASH: "INOPERATIVE SEE OPERATOR'S MANUAL". WHEN THIS HAPPENS, YOUR ONLY CHOICE IS TO COAST TO A SAFE PLACE. AFTER RESTARTING THE CAR, IT WILL FUNCTION FOR A SHORT TIME, ONLY TO REOCCUR. THIS OBVIOUSLY CAN BE DEADLY IF YOU CANNOT GET OFF THE HIGHWAY BEFORE THE CAR COMES TO A STOP. THIS HAS HAPPENED AT VARIOUS SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940035January 5, 2017
ELECTRICAL SYSTEM
WHILE ACCELERATING FROM A STOP LIGHT FROM 0 TO SLIGHTLY OVER 40 MPH RECEIVED ERROR CODE OF ANTI COLLISION ASSIST INOPERABLE AND THE VEHICLE WENT FROM 40 MPH TO 0 LIKE I HIT A TREE. IT WAS NOT A SLOW SMOOTH MOTION OF SLOWING TO A STOP. THIS WAS A VIOLENT STOP THROWING ME FORWARD AND CAUSED MY SEAT BELTS TO ACTIVATE. IT SHOULD BE NOTED THAT THERE WAS NOT A SINGLE PERSON IN FRONT OF ME, BEHIND ME OR BESIDE ME. THIS WAS NOTHING SHORT OF A MIRACLE BECAUSE IF ANYONE HAD BEEN BEHIND ME, I WOULD HAVE BEEN REAR ENDED AND IF ANYONE HAD BEEN IN THE RIGHT HAND LANE I WOULD HAVE HIT THEM AS THE VEHICLE PULLED TO THE RIGHT VERY HARD WHEN IT MALFUNCTIONED. I TOOK THE CAR TO THE DEALER AND TOLD THEM I DID NOT WANT THE CAR BACK UNLESS THEY COULD DETERMINE WHAT HAD HAPPENED AND COULD PROMISE THAT IT WOULD NEVER HAPPEN AGAIN. UPON READING SO MANY COMPLAINTS ABOUT THE SAME LIFE THREATENING ELECTRICAL MALFUNCTION, THERE IS NO POSSIBLE WAY THAT MERCEDES BENZ IS NOT FULLY AWARE OF THE POTENTIAL FOR SERIOUS INJURY OR DEATH. I HAVE CALLED MB USA AND WAS TOLD THAT I WOULD NEED TO FILE A CUSTOMER INQUIRY. DONE. I PURCHASED THE VEHICLE IN APRIL 2016 WITH 7,200 MILES ON IT. I AM COMPLETELY TERRIFIED TO DRIVE THE CAR.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10934825December 12, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WHILE I WAS DRIVING ON THE HIGHWAY & LOCAL ROADS, THE CAR SUDDENLY BECAME UNRESPONSIVE AND STARTED SHOWING MESSAGES THAT ALL SYSTEMS ARE INOPERATIVE. PRE SAFE FUNCTIONS LIMITED,AND INOPERATIVE TRACTION CONTROL LIGHT COMES ON ALONG WITH THE BLINDSPOT NOT ACTIVATED, ESP SYSTEM WAS OFF AS WELL. THE CAR STARTED SLOWING DOWN AND HAD TO BE PULLED OVER TO TURN OFF AND ON. THIS HAS HAPPENED 3-4 TIMES AND ON BUSY ROADS, CAR IS SENT TO THE SHOP AND ONLY HAS 27000 MILES. I AM SCARED TO DRIVE AS I COULD DIE IN A CAR ACCIDENT BECAUSE OF THIS [XXX] CAR. MERCEDES NEED TO RECALL THIS ASAP, IF THEY ARE NOT THEN WE SHOULD OPEN A CLASS ACTION LAWSUIT AGAINST THEM AS THEY ARE PLAYING WITH OUR LIVES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926485November 16, 2016
ELECTRICAL SYSTEM:WIRING, FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2015 MERCEDES-BENZ C300. WHEN THE VEHICLE WAS STARTED, THE COLLISION PREVENTION ASSIST PLUS INOPERATIVE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT RODENTS CHEWED THE WIRING AND THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920041October 29, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914426October 7, 2016
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2015 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE GLASS IN THE SUNROOF COLLAPSED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SUNROOF WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911393October 3, 2016
WHEELS, UNKNOWN OR OTHER
I HEARD A VERY BIG DEVASTATING NOISE WHILE DRIVING MY 2015 MERCEDES BENZ-C300 ON A LOCAL ROAD IN RALEIGH, NC AT ABOUT 40 MPH. SINCE I DID NOT SEE ANY TPMS (TIRE PRESSURE MONITORING SYSTEM) OR ANY OTHER KIND OF ALERT ON THE SCREEN, I CONTINUED TO DRIVE. AFTER DRIVING ABOUT 2 MORE MILES, I HEARD ANOTHER BIG POP AND THE CAR BECAME NON-DRIVABLE BY THEN. I DID NOT FEEL HITTING ANY OBJECT OR GOING THRU A POT HOLE. THAT'S WHEN I GOT DOWN THE CAR AND NOTICED THE RIGHT FRONT TIRE OUTER WALL GOT SEPARATED FROM THE TIRE AND THE THE TIRE WAS JUST FLAT TO THE GROUND. I COULD NOT, OF COURSE, DRIVE FURTHER. THIS HAPPENED ON SATURDAY (10/1/16) EVENING AND IT IS A RUN-FLAT TIRE, BUT COULD NOT DRIVE FURTHER AND THERE WAS NO SPARE IN THE CAR. SO, I HAD TO WAIT UNTIL TODAY (10/3/16) TO GET IT TOWED TO THE NEAREST BENZ DEALER IN RALEIGH TO GET THE TIRE REPLACED. IT WAS A VERY FRUSTRATING HALF A DAY ATTENDING TO THIS REPAIR. THERE ARE A COUPLE OF ISSUES HERE. (A) QUALITY ISSUE: WHY THE CONTINENTAL TIRE TIRE GAVE AWAY SO QUICKLY WITH ONLY ABOUT 23.5K MILES ON THE ODOMETER, WITHOUT HITTING ANY OBJECT? (B) SAFETY ISSUE: THIS WOULD HAVE BEEN A DISASTER IF I WERE ON A ROAD TRIP WITH FAMILY ON A NATIONAL HIGHWAY, ESPECIALLY, ON A SATURDAY EVENING WITHOUT A SPARE TIRE. (C). SYSTEM RESPONSE ISSUE: WHY MB SYSTEM DID NOT GIVE ANY KIND OF ALERT IN SPITE THIS MAJOR BLOW-OUT? I WOULD HESITATE TO BUY ANOTHER CAR WITHOUT A SPARE TIRE. I HOPE THE NHTSA WILL CONSIDER SERIOUSLY DISCOURAGING RUN-FLAT TIRES IN THE CARS UNLESS A SPARE TIRE IS PROVIDED, UNTIL SUCH TIME THE RUN-FLATS ARE EXTREMELY SAFE AND STURDY. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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