Mercedes-Benz C-Class Complaints (2011)

516 consumer complaints on file.

#11072932February 14, 2018
ELECTRICAL SYSTEM
SIMILAR TO THE RECALL ISSUE (AND OPEN INVESTIGATION), THE GROUND WIRE FOR THE REAR LEFT TAIL LIGHT OVERHEATED, MELTING THE LIGHT CARRIER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067362February 7, 2018
AIR BAGS
I WAS INVOLVED IN A CAR ACCIDENT AN AIR BAG NEVER DEPLOYED I BUMPED MY HEAD AN WIFE INJURED HER ARM. CAR RAN THE STREET TO THE OTHER SIDE AN MANAGE TO HIM THE IN THE RIGHT REAR TIRE AN HAD A FRONT END COLLISION. STREET COLLISION I WAS ON A MAIN STREET AN HAD THE RIGHT OF WAY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11071528February 7, 2018
UNKNOWN OR OTHER
REPORTING A KNOWN MECHANICAL FAILURE TO ENGINE FROM APPARENT DESIGN OF ENGINE. 8/2017' VEHICLE HAD COMPLETE ENGINE FAILURE WITH <50000 MILES, A REPLACEMENT ENGINE WAS INSTALLED AT MY EXPENSE, COMPLAINT FILED WITH MERCEDES-BENZ AND AFTER INTERNAL REVIEW NO COMPENSATION WAS GRANTED TO CUSTOMER(MYSELF) 1/2018-COMPLETE ENGINE MECHANICAL FAILURE (2ND TIME). <6 MONTH FROM REPLACEMENT. REPORTED COMPLAINT TO MERCEDES-BENZ. COMPANY REFUSES TO COVER COST OF AN APPARENT MECHANICAL 'RECALL' ISSUE. THERE ARE DOCUMENTED MECHANICAL ISSUES WITH THIS ENGINE DESIGN RESULTING IN COMPLETE FAILED AND MERCEDES-BENZ REFUSES TO ASSIST CUSTOMERS WITH COST FOR THEIR DESIGN FLAW AND HAS NOT ISSUED A 'RECALL' TO THEIR CONSUMERS/CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066888February 4, 2018
AIR BAGS
TAKATA RECALL. MERCEDES BENZ HAS NOW CHANGED THE "PRIORITY GROUP" OF THE RECALL ON MY AIR BAGS FROM A "3" TO A "4", AND MOST RECENTLY A "5." AND THE EXPECTED DATE OF WHEN "REPLACEMENT PARTS [ARE] EXPECTE TO BE AVAILABLE" HAS CHANGED MULTIPLE TIMES, EACH TIME EXTENDING THAT DATE; THE LAST LETTER I RECEIVED SAYS "BY JUNE 30, 2018." THE LETTER I RECEIVED JUST LAST MONTH SAYS "BEFORE MARCH 31, 2018." I AM IN FLORIDA. EVERYTHING I READ SAYS FLORIDA SHOULD BE IN A HIGH PRIORITY GROUP DUE TO HUMIDITY. WHAT IS REALLY GOING ON? WHAT SANCTIONS HAVE BEEN IMPOSED ON MANUFACTURERS WHO ARE REPLACING AIRBAGS ONLY ON THE VEHICLES THEY ARE TRYING TO SELL, AS THIS IS WHAT THE MERCEDES DEALERSHIP IN JACKSONVILLE, FL IS DOING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066718February 2, 2018
AIR BAGS
TAKATA AIRBAG RECALL - THE RECALL LETTER THAT I RECEIVED JANUARY 31, 2018 STATES THAT THE PART TO REPAIR THE CAR WILL NOT BE AVAILABLE UNTIL SEPTEMBER 2018 FOR THE DRIVER SIDE AIR BAG AND SEPTEMBER 2019 FOR THE PASSENGER SIDE AIR BAG. I DON'T WANT MY WIFE DRIVING THIS CAR UNTIL THE FIX/REPAIR IS DONE. TWO YEARS IS A LONG TIME TO WAIT FOR PARTS. WE WANT A LOANER VEHICLE PROVIDED BY THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065887January 30, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064613January 24, 2018
SUSPENSION
RIGHT REAR TRAILING ARM MOUNT BECAME DETACHED FROM SUB FRAME. SHEET METAL ON REAR SUSPENSION SUB FRAME RIPPED / TORE SO THAT REAR TRAILING ARM IS ONLY ATTACHED TO LOWER PART OF MOUNT, AND NOT ATTACHED TO VEHICLE. NO ACCIDENT, BUT VEHICLE IS EXTREMELY UNSTABLE TO DRIVE WHEN HEAVY BRAKING COULD OCCUR! VEHICLE VEERS SUDDENLY TO THE RIGHT! CONCERN BESIDES INSTABILITY IS THAT LOOSE TRAILING LINK COULD PUNCTURE FUEL TANK LESS THAN AN INCH AWAY. FIRST NOTICED WHILE DRIVING ON I-4 WHEN A VEHICLE CHANGED INTO MY LANE ABRUPTLY, AND I HAD TO FORCEFULLY APPLY BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064662January 24, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V081000 AND 16V363000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER (WALTERS AUTOMOTIVE, 3213 ADAMS ST, RIVERSIDE, CA 92504) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063929January 20, 2018
AIR BAGS
TAKATA RECALL - STILL NO PARTS AVAILABLE!! BEEN WAITING 2 YEARS NOW AND NO ANSWER IN SIGHT. I HAVE 2 SMALL CHILDREN WITH SPECIAL NEEDS- THIS NEEDS TO GET FIXED ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063748January 19, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. MERCEDES-BENZ OF TAMPA (440 N DALE MABRY HWY, TAMPA, FL) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062269January 11, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ C63. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 16V363000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF NORTHLAKE, 10725 NORTHLAKE AUTO PLAZA BLVD, CHARLOTTE, NC 28269, 1 (704) 321-4833) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061316January 8, 2018
ELECTRICAL SYSTEM, ENGINE
THE CAR WILL NOT START, NO POWER, NO LIGHTS, NO RADIO, NO RESPONSE AFTER INSERTING THE KEY. I TRIED BOTH KEYS AND SAME ISSUE EXISTS WITH BOTH KEYS. THE ELECTRICAL IGNITION SWITCH NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060887January 6, 2018
AIR BAGS
TAKATA RECALL. MY AIRBAGS HAVE STILL YET TO BE REPLACED DESPITE A RECALL TAKING PLACE MULTIPLE YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060896January 6, 2018
AIR BAGS
TAKATA RECALL - WHY HAS THE NHTSA GRANTED AN EXTENSION TO PRIORITY GROUP 4 VEHICLES? MBUSA HAS MADE VERY LITTLE EFFORT TO ADDRESS THE AIRBAG RECALL AND HAVING THE NHTSA ALLOW THEM TO CONTINUE TO DRAG THEIR FEET IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058341January 3, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. UPON INSPECTION, THE CONTACT FOUND THAT THE VEHICLE RETAINED EXCESSIVE WATER. THE VEHICLE WAS TAKEN TO BENZEL-BUNCH MOTOR CAR (28 GRAND AVE, ENGLEWOOD, NJ) WHERE IT WAS DIAGNOSED THAT THE VEHICLE'S DRAINS WERE CLOGGED AND THEY WOULD NEED TO PERFORM A FLUSH TO REMOVE THE WATER AND REWIRE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057855January 1, 2018
SEATS
WHEN I BOUGHT MY CAR MY PASSENGER SEAT WAS RIPPED IN THE SEAM. I TOOK MY CAR TO MERCEDES DEALERSHIP AND THEY CONTACTED MERCEDES TO SEE IF THIS WOULD BE COVERED AND MERCEDES SAID NO'I HAD TO OF CLEANED MY SEATS WITH CLEANER TO WEAR OUT THE LEATHER. I FOR 1. HAD JUST BOUGHT THE CAR AND IT WAS A ONE OWNER BEFORE ME (LEASE) AND 2. I NEVER CLEAN MY SEATS WITH ANY CLEANER AND THE R.I.P. WAS RIGHT ON THE SEAM, SO THIS TO ME WAS A DEFECT IN THE SEAT FROM THE GET GO WITH MERCEDES. THE DEALERSHIP TOOK PHOTOS SO THOSE SHOULD BE ON FILE. THIS WAS DENIED AND I HAD TO PAY OUT OF MY OWN POCKET. SECONDLY, THE SAME THING HAPPENED TO THE DRIVER SEAT'THE EXACT SAME RIP. I HAD TO PAY TO HAVE THIS FIXED OUT OF MY OWN POCKET AS WELL. I FIND IT HARD TO BELIEVE TWO SEATS WITHIN 6 MONTHS OR SO RIP IN THE SEAMS AND MERCEDES DOESN'T THINK IT'S A DEFECT ON THEIR PART. I'VE OWNED SEVERAL MERCEDES AND THIS HAS NEVER HAPPENED BEFORE LET ALONG IT HAS NEVER HAPPENED TO ME WITH ANY OF MY CARS. I WOULD LIKE FOR YOU TO LOOK INTO THIS BECAUSE I WAS NOT ABLE TO GET THE MERCEDES MANUFACTURED SEATS PUT BACK IN BECAUSE THEY WERE SO EXPENSIVE. I THINK MERCEDES SHOULD PAY FOR MY SEATS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057894January 1, 2018
AIR BAGS
TAKATA RECALL THERE HAS BEEN AN OUTSTANDING RECALL ON MY VEHICLE SINCE 2016 WHICH STATES IF INVOLVED IN A CRASH METAL FRAGMENTS MAY COME THROUGH THE AIRBAG AND INFLICT SERIOUS BODILY INJURY ON THE DRIVER AND/OR THE PASSENGER. WHAT REMEDY DO I HAVE AS WE ARE NOW IN 2018 AND THIS HAS STILL YET TO BE FIXED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056545December 26, 2017
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056357December 25, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED A LETTER ON 5/2016 AND STILL HAVE NO INFORMATION ON WHEN THIS WILL BE REMEDIED. I AM GETTING UPSET AND WORRIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055953December 21, 2017
AIR BAGS
AS OF DECEMBER 21,2017 I AM STILL TRYING TO GET MY TAKATA AIRBAGS REPLACED AS A RESULT OF THE RECALL. I KEEP GETTING LEGAL NOTICES TO VISIT AIRBAGRECALL.COM, REGISTER MY CAR, AND GO TO THE LOCAL DEALERSHIP, BUT MERCEDES BENZ OF BATON ROUGE STILL CANNOT REPLACE THEM. I DO NOT KNOW WHERE ELSE TO GO OR WHAT ELSE TO DO. THIS HAS BEEN GOING ON FOR A YEAR OR MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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