Mazda Tribute Complaints (2002)

384 consumer complaints on file.

#10390426March 16, 2011
ELECTRICAL SYSTEM
FIRE INITIATED IN THE ENGINE COMPARTMENT, TOTAL DAMAGE TO VEHICLE, 2 OTHER VEHICLES RESULTED DAMAGED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10370688December 14, 2010
AIR BAGS
I HAVE A 2002 MAZDA TRIBUTE WITH A FLASHING AIR BAG LIGHT. IT HAS BEEN DIAGNOSED AS A DEFECTIVE SEAT BELT PRETENSIONER. I CALLED THE LOCAL DEALER AND THEY WILL CHARGE ME FOR THE REPAIR. I CALLED MAZDA USA ( CASE # [XXX])AND THEY WILL NOT HELP. THIS SEEMS AS THOUGH IT IS A COMMON PROBLEM WITH THESE VEHICLES. THERE ARE 2 SAFETY ISSUES 1) THE SEATBELT IS DEFECTIVE AND 2)THE AIR BAG MAY NOT DEPLOY IN THE EVENT OF A COLLISION. IS NHTSA GOING TO ADDRESS THIS SAFETY ISSUE AND CAN YOU HELP ME GET THIS RESOLVED. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358403September 30, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES, EQUIPMENT
INNER DOOR HANDLES BROKEN FROM REGULAR USE. DRIVER SIDE DOOR HANDLES ACTUALLY BROKE IN HALF. PASSENGER FRONT DOOR HANDLE BROKE AS WELL INTERNALLY. NEITHER DOOR HANDLE OPENS FROM INSIDE. AS FOR DRIVER SIDE DOOR HANDLE I REPLACED IT WITH BACK PASSENGER DOOR HANDLE AS I DID NOT FEEL I SHOULD HAVE TO PAY FOR A DEFECT LIKE THIS. FRONT PASSENGER DOOR HANDLE REMAINS TO BE FIXED. WE ALL NEED TO CALL MAZDA AND REPORT THIS PROBLEM. THIS HAS BEEN A HUGE PROBLEM WITH MANY OF THESE VEHICLES. MAZDA NEEDS TO KNOW ABOUT IT. 1800-222-5500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354604September 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH, THE ENGINE COMPLETELY STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND CONTINUED TRAVELING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE FAILURE WAS RELATED TO THE POWER CONTROL MODULE. THE VEHICLE WAS REPAIRED UNDER THE SERVICE WARRANTY. THE SAME FAILURE REOCCURRED FOUR TO FIVE YEARS AFTER THE REPLACEMENT OF THE POWER CONTROL MODULE. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V175000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE TCM, PCM). THE CONTACT WAS IN THE PROCESS OF NOTIFYING THE MANUFACTURER TO DETERMINE WHETHER THE VIN WAS INCLUDED IN THE RECALL DEFECT. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT.THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343662July 16, 2010
VEHICLE SPEED CONTROL:CABLES
TL* THE CONTACT OWNS A 2002 MAZDA TRIBUTE. WHILE DRIVING AT 35 MPH, THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT APPLIED THE BRAKES AND ALTHOUGH THE VEHICLE BEGAN TO DECREASE IN SPEED, THERE WAS AN EXCESSIVE INCREASE IN ENGINE RPMS. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE FAILURE RECURRED WITHIN TWO WEEKS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS ABLE TO LOCATE A RECALL FOR THE FAILURE YET WHEN CONTACTING THE DEALER, HE WAS ADVISED HIS VIN WAS NOT INCLUDED IN THE RECALL (NHTSA CAMPAIGN ID NUMBER: 04V583000, VEHICLE SPEED CONTROL: CABLES). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000 AND THE CURRENT MILEAGE WAS 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336506June 15, 2010
ELECTRICAL SYSTEM
MAZDA TRIBUTE DIED ON A BUSY ROAD DURING A RAINSTORM, WOULD NOT CRANK, WINDOWS AND GAUGES ON DASH INTERMITTENTLY WORKED AS WE WAITED FOR A TOW -- TOWED TO A SHOP,ENGINE STILL WON'T CRANK. THE LOCAL REPAIR SHOP TECH BELIEVES IT IS TSB: 01-047/06. LOOKING LIKE A $1,200 BILL COMING (PCM, LABOR TO TROUBLESHOOT AND REPAIR...AND A NEW BATTERY)..WENT TO MAZDA AND THEY SAY THE TSB HELPS A TECH TROUBLESHOOT A PROBLEM.. MY QUESTION IS THAT IF MAZDA HAS HAD ENOUGH OF THESE ISSUES TO WRITE UP A TSB THEN IT MUST BE A WIDESPREAD ISSUE CAUSED BY A MAZDA DESIGN DEFECT, SO WHY IS MAZDA NOT BACKING IT UP AND FIXING FOR FREE AS A RECALL OR REIMBURSING IF THE FIX IS PERFORMED BY AN INDEPENDENT REPAIR SHOP? (THE PART ALONE IS ~$700)? NEED VEHICLE SO HAVING IT FIXED AND WILL ASK FOR THE REPLACED PART (POWERTRAIN CONTROL MODULE - PCM). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336066June 13, 2010
LATCHES/LOCKS/LINKAGES
DRIVERS DOOR LATCH STOPPED WORKING IN MAY 2008, HAVE TO OPEN DOOR BY ROLLING DOWN THE WINDOW AND OPENING FROM OUTSIDE. DIDN'T GET REPAIRED. NOW FRONT PASSENGER DOOR HAS SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331317May 20, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
DRIVER SIDE DOOR HANDLE STOPPED OPERATING. DRIVERS DOOR WILL NOT OPEN FROM INSIDE....OUTSIDE HANDLE WORKS OK. IT STOPPED WORKING WITHOUT WARNING. I AM NOT ABLE TO OPEN THIS DOOR UNLESS I PUT THE WINDOW DOWN AND OPERATE THE OUTSIDE DOOR HANDLE. NOTHING OCCURRED OTHER THAN NORMAL DAILY USE PRIOR TO BREAKING. VEHICLE IS DRIVEN ONLY BY ADULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325170April 12, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE VEHICLE WAS PARKED WHEN THE VEHICLE BRAKE FLUID LEAKED ONTO THE ANTILOCK BRAKE MODULE CONNECTOR WHICH RESULTED INTO A FIRE. THE FAILURE OCCURRED TWICE AND WAS EXTINGUISHED WITH A FIRE EXTINGUISHER. ALSO, AFTER THE SECOND OCCURRENCE THERE WAS A DISCONNECTION OF THE BATTERY. THE VEHICLE HAD BEEN PREVIOUSLY SERVICED FOR THE RECALL REMEDY, ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 07V157000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK: CONTROL UNIT/MODULE). THE DEALER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VEHICLE HAD PRIOR RECALL REMEDY PERFORMED AND WAS UNABLE TO PROVIDE FURTHER ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE 100,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10314174February 25, 2010
VEHICLE SPEED CONTROL, EQUIPMENT:MECHANICAL
VEH.WAS JUST FIXED BY MAZDA 3 WEEKS EARLIER FOR THROTTLE DAMAGE CABLE DAMAGE/ IAC VALVE DEF. &WIDE OPEN "SEE REF #10289784 10/26/09" WHEN SAME ISSUE OCCURED. THROTTLE STUCK AND CAR RACED FORWARD HITTING PARKED CAR AND RIPPING GUARD RAIL 2 FT OUT OF GROUND. CAR FLOORED DISTANCE APPROX.15 FT. WIFE WAS INJURED AND TAKEN BY AMB TO HOSP. POLICE/FIRE CALLED BY WITNESSES. CAR TAKEN BACK TO SAME MAZDA DEALER WHERE THEY CALLED MAZDA HDQTRS FOR HELP. CAR SAT UNTOUCHED FOR 9 DAYS BEFORE MAZDA DECLINED TO SHOW @ DEALERS,TELLING THEM TO TOTAL CAR. I GOT MAD W/DEALER AND HAD CAR TOWED TO ANOTHER MAZDA DEALER WHO SAID THEY WOULD HAVE MAZDA REP LOOK INTO TRBL. AFTER 3 DAYS MAZDA DECLINED TO COME OUT AGAIN STATING CAR HAD BEEN TOTALED AND WOULD NOT LOOK ANY FURTHER. INSURANCE CO. SENT INDEPENDENT INVEST OUT WHO SAID CAR /SCENE HAD BEEN DISTURBED AND REPORTS VARY . CASE APPEARS TO BE COMP BY INSURANCE .MAZDA INSISTS THAT I AM ONLY PERSON IN ENTIRE U.S. TO COMPLAIN ABOUT THIS PROBLEM. RECALL FOR EXACT SAME DEFECT WAS DONE 2/05 AND REPAIRED,NEVER TO COME BACK. THEY PUT BACK SAME TYPE/MODEL PARTS EVERY TIME BUT STILL REFUSED TO LOOK INTO FAILURE AFTER TWO MAZDA DEALERS CALLED TO REPORT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10310086February 12, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
2002 MAZDA TRIBUTE. A RECALL WAS ORDERED BY NHTSA ON 95,000 VEHICLES. MAZDA RECALL #07V15700 IN APRIL 2007. THE RECALL, ACCORDING TO MAZDA DID NOT INCLUDE MY VIN#. HOWEVER THE CAUSE OF THE RECALL HAS PLAYED OUT WITH MY DAUGHTERS VEHICLE AND NOW IT APPEARS THAT I AM GOING TO BE STUCK FOR THE COST TO REPAIR. THE RESULT OF THIS EQUIPMENT FAILURE DID NOT RESULT IN BODILY HARM BUT IT WILL RESULT IN OVER $2,000 IN REPAIR COSTS. HOW DID NHTSA ARRIVE AT THE CONCLUSION THAT THE PROBLEM HAD BEEN RESOLVED BY THE MANUFACTURER? WHY WOULD MY DAUGHTERS VEHICLE NOT BE INCLUDED IN THE RECALL. THE PROBLEM IS THAT THE ANTI-LOCK BRAKE CONTROL MODULE FAILS RESULTING IN A FAILURE OF THE CARS ELECTRICAL SYSTEM INCLUDING THE ANTI-LOCK BANKING SYSTEM. THE SAME SMOKING AND ELECTRICAL DRAW THAT NECESSITATED THE RECALL REFERENCED ABOVE WAS OBSERVED BY MY MECHANIC. WE LIVE IN A FAIRLY RURAL AREA AND THIS DEFECT WHICH LED TO A FAILED BATTERY AND A FAILED ALTERNATOR COULD EASILY HAVE PLACED MY DAUGHTER IN A BAD SITUATION. MAZDA DENIED THAT THIS VEHICLE IS INCLUDED IN THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303903February 2, 2010
SERVICE BRAKES, ELECTRIC, ELECTRICAL SYSTEM
MY CAR WAS PARKED FOR TWO DAYS WHEN A FIRE STARTED IN THE ENGINE COMPARTMENT. THE FIRE STARTED ON THE ABS MODULE AND BURNED THE WIRE HARNESS ATTACHED TO THE ABS MODULE. I WAS ABLE TO PUT THE FIRE OUT BEFORE THE FIRE DID MAJOR DAMAGE WAS DONE, HOWEVER, I HAD TO COVER THE DEDUCTIBLE AND INSURANCE HAD TO COVER THE REST OF THE COST. THIS CAR HAD BEEN RECALLED FOR THE ABS AND I HAD TAKEN IT TO THE DEALERSHIP WHEN RECALLED. AFTER SERVICE, I CONTINUED TO RECEIVE RECALL NOTICES, THOUGHT I WAS TOLD THERE WAS NOTHING THAT NEEDED TO BE SERVICED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10303021January 28, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE AIR BAG LIGHT IS ON SINCE THE WIRING NEEDED TO BE REPLACED; THEREFORE, THE AIR BAG IS INOPERABLE IN THE EVENT OF A CRASH. THE DEALER INFORMED THE CONTACT THAT SHE NEEDED TO REPLACE THE WIRING IN THE VEHICLE. THE MAZDA MANUFACTURER STATED THAT THERE WAS NOTHING THEY CAN DO TO ASSIST WITH THE REPAIR. THERE WERE NO RECALLS OR WARRANTIES FOR THE AIR BAGS. THE FAILURE MILEAGE WAS 68,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294478December 4, 2009
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THE ABS MODULE CONNECTION IS CORRODED AND CAUSING NO ABS BRAKES AND THE WARNING LIGHTS STAYS ON CONTINUOUSLY. THE VEHICLE WAS REPAIRED PREVIOUSLY UNDER RECALL NHTSA# 07V157000, COMPONENT: SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE. THE FAILURE MILEAGE WAS 55,000. CONTACT STATED THE VEHICLE IS HAVING THE SAME PROBLEMS AGAIN. HE TOOK THE VEHICLE BACK TO THE DEALER AND WAS TOLD HE WOULD HAVE TO PAY A DIAGNOSTIC FEE OF $125 TO CHECK THE VEHICLE AND IF IT IS THE SAME ISSUE AS THE RECALL HE WOULD HAVE TO REPAIR THE VEHICLE TO A COST OF $1,200. CONTACT HAS NOT CALL THE MAZDA MANUFACTURE. THE CURRENT MILEAGE IS 70,000. UPDATED 1/11/09 *CN THE ABS AND SERVICE SERVICE BRAKE WARNING LIGHTS CAME ON AND STAYED ON. UPDATED 01/14/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289784October 26, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE VEHICLE SUDDENLY ACCELERATED WHEN THE DRIVER ATTEMPTED TO PARK WHICH CAUSED HER TO LOSE CONTROL. SHE WAS UNABLE TO STOP THE VEHICLE, CRASHED INTO THE PARKING LOT WALL AND TWO PARKED VEHICLES. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE ACCELERATOR CABLE WAS STUCK BETWEEN THE ENGINE CONTROL MOTOR. THE DEALER REPLACED THE ACCELERATOR CABLE, GASKET, AND THE IAC VALVE. THE REPAIR COST WAS $4,100. THE MANUFACTURER WAS NOTIFIED. THE MANUFACTURER STATED THAT THE FAILURE WAS REPAIRED IN 2005 UNDER RECALL 04V583000 VEHICLE SPEED CONTROL: CABLES; THEREFORE, THEY WOULD NOT OFFER ANY ASSISTANCE. THE DRIVER WAS TAKEN TO THE HOSPITAL. THE CRASH CAUSED HER HEAR HEART TO RACE AND GO INTO SHOCK. A POLICE REPORT IS AVAILABLE. THE CURRENT AND THE FAILURE MILEAGE WERE 89,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10288860October 18, 2009
LATCHES/LOCKS/LINKAGES
INTERIOR DRIVER DOOR HANDLE DISENGAGED (BROKEN CABLE ATTACHMENT), HANDLE NO LONGER OPENS DOOR. MUST LOWER WINDOW AND OPEN DOOR FROM EXTERIOR HANDLE, NOT SAFE IN CASES WHERE PASSENGERS (DRIVER) NEED RAPID EGRESS. WEAK DOOR HANDLE ASSEMBLY AT POINT OF CABLE ATTACHMENT SEEMS LIKE A DESIGN FLAW/SHORTCUT. THIS ISSUE WAS COMMON ON THE WEB-BASED REPAIR SITES WITH OVER 50 OWNERS REPORTING ISSUES ON 1 SITE ALONE. FACTORY CERTIFIED REPAIR IS $350! CONSEQUENTLY A WORK AROUND HAS BEEN POSTED ON THE INTERNET THAT IS DANGEROUS. INVOLVES DRILLING A HOLE IN THE HANDLE BASE AND REROUTING THE CABLE TO THIS NEW (LESS EFFICIENT) LOCATION. THE POOR DESIGN, WEAK BREAK-STRENGTH AND CRITICAL NATURE OF THE COMPONENT (DOOR HANDLE ASSEMBLY) ALMOST ENSURES THIS COMPONENT WILL FAIL. THE OUTRAGEOUS COST TO REPLACE ALMOST GUARANTEES A STEADY RELIABLE SOURCE OF INCOME FOR MAZDA DEALER RARE DEPT. THE FACT THAT THIS COMPONENT FAILURE DEGRADES THE RAPID EGRESS IN THE EVENT OF AN ACCIDENT, IT SEEMS LIKE AN IMPORTANT ISSUE FOR YOUR AGENCY TO ADDRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279694August 7, 2009
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I OWN A 2002 MAZDA TRIBUTE WITH ONLY 47,475 MILES ON IT. IN THE PAST 6 WEEKS I HAVE NOTICED WHEN STEPPING ON THE BRAKES ON DRY PAVEMENT THE ANTILOCK BRAKES KICK IN AND THE PEDAL GOES TO THE FLOOR UNLESS I PUMP THEM. THIS HAS BECOME VERY DANGEROUS AS IT IS HAPPENING MORE FREQUENTLY. I HAD MY SON LOOK AT THE BRAKES TO MAKE SURE IT WASN'T THE PADS AND HE FOUND A BROKEN TOOTH ON THE DRIVER'S SIDE FRONT ABS RING WHICH IS CAUSING THE PROBLEM. I DID SOME RESEARCH ON THE WEB TO FIND IF THERE ARE ANY RECALLS AND FOUND NO RECALLS FOR THIS TROUBLE BUT I DID FIND OTHERS WHO ARE EXPERIENCING THE SAME PROBLEM. I WILL HAVE TO HAVE THE CAR SERVICED AT AN APPROXIMATE COST OF $800.00. I FEEL THAT THIS MUST BE A PROBLEM THAT NEEDS TO BE LOOKED INTO. A CAR WITH 47,475 MILES SHOULD NOT HAVE THESE PROBLEMS. PLEASE LET ME KNOW IF ANYTHING CAN BE DONE TO HAVE MAZDA COVER THIS COST OR IF I HAVE ANY OTHER RECOURSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276136July 8, 2009
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 MAZDA TRIBUTE. THE CONTACT STATED THAT THE FRONT BRAKES PULSATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED INTERMITTENTLY WHEN DRIVING ABOVE 15 MPH. IN ADDITION, THE BRAKES MADE A LOUD CLUNKING SOUND WHEN APPLIED. THE DEALER PERFORMED A DIAGNOSTIC, WHICH DID NOT PRODUCE ANY ERROR CODES. THE CONTROL MODULE AND ALL THE SENSORS WERE CHECKED, BUT NO FAILURES WERE FOUND. THE ROTORS WERE REPLACED AND A THOROUGH INSPECTION WAS PERFORMED ON THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 95,000. UPDATED 07/28/09. *LJ THE CONSUMER TRADED THE VEHICE. UPDATED 07/31/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274029June 16, 2009
VEHICLE SPEED CONTROL
THE VEHICLE LURCHED OUT OF CONTROL WHILE STOPPED IN THE DRIVEWAY. IT WAS VERY DIFFICULT TO CONTROL WHILE TRYING TO BRAKE AND ENDED UP PINNED UNDER THE GARAGE DOOR. THIS HAPPENED TWO TIMES WITHIN FOUR DAYS OF EACH OTHER. HAD THE BEEN AT A STOP LIGHT IT WOULD HAVE GONE RIGHT THROUGH THE INTERSECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272775June 3, 2009
SERVICE BRAKES, HYDRAULIC
2002 MAZDA TRIBUTE 6 CYL. ABS BRAKE FAILURE AND FIRE. BRAKE FLUID FROM MASTER CYL DRIPPED ON ABS PUMP WIRE CONNECTOR. ALL WIRES FOR ABS AND CRUISE BURNT FROM CONNECTOR BACK ABOUT 10". REPLACED MASTER CYL. A LOT OF REWIRING IS YET TO BE DONE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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