Mazda Mazda6 Complaints (2003)

174 consumer complaints on file.

#10069832January 15, 2004
EQUIPMENT:ELECTRICAL
THE CHECK ENGINE LIGHT HAS BEEN ON IN MY CAR SINCE THE FIRST WEEK I BOUGHT THE CAR. I HAVE TAKEN IT TO THE DEALER SERVICE DEPARTMENT, AND THEY TELL ME THAT THE KEY ENTRY SYSTEM IS THE PROBLEM. AFTER THE FOURTH TIME HEARING THIS, I DECIDED TO WRITE SOMEONE AND LET IT BE KNOWN. I USE MY CAR AS AN OFFICE FOR MY JOB, AND IT'S VERY IMPORTANT THAT ME AND MY FAMILY FEEL SAFE IN THE CAR. PLEASE TELL ME WHAT I HAVE TO DO GET THIS FIXED. I CAN'T KEEP TAKING DAYS OFF WORK TO GO BACK TO THE REPAIR SHOP. THE DEALERSHIP IS MALLOY MAZDA IN WOODBRIDGE,VA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069843January 15, 2004
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
ON JULY 4TH WEEKEND IT STARTED MAKING A CLICKING NOISE WHEN YOU DRIVE IT 65MPH. THE DEALERSHIP DECIDED IT WAS A DEFECTIVE CATALYTIC CONVETER. I HAD TO DRIVE IT 3 WEEKS MAKING THIS NOISE.THEN THE CHECK ENGINE LIGHT CAME ON.THEN I GOT A RECALL FOR THE BRAKE SYSTEM. NOW IT'S AUG. 8 I AM STILL IN A RENTAL CAR. ALL I WANT IS FOR THE DEALERSHIP TO TAKE BACK THE CAR, CANCEL THE LOAN & GO OUR SEPERATE WAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053548January 6, 2004
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
MANUFACTURING PROBLEMS WITH 2003 MAZDA 6 / AUTO ALLIANCE INTERNATIONAL FACILITY. *MR THERE WAS RUST ON THE DOOR SASHES OF ALL FOUR. THE CONSUMER'S VEHICLE MAY BE ONE OF 46K ASSEMBLED AT THE AAI FACILITY THROUGHOUT JULY OF 2003 THAT WAS POTENTIALLY AFFECTED. THE CD PLAYER/CHANGER HAD BECOME DEFECTIVE, THERE WAS A DEFECTIVE FUSE ACCESS COVER, THERE WAS A RATTLING IN INTERIOR DRIVER AND PASSENGER DOOR PANEL WHILE DRIVING OR WHEN LISTENING TO MUSIC, AND THERE WAS A ROTTEN EGG SMELL THAT HAD COME FROM THE EXHAUST WHICH ENTERED THE CABIN. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051466January 1, 2004
ELECTRICAL SYSTEM, FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY, EQUIPMENT:APPLIANCE:AIR CONDITIONER
AFTER HAVING MY 2003 MAZDA 6 FOR NO MORE THAN A WEEK, I NOTICED MY AIR CONDITIONER WAS NOT BLOWING OUT COLD AIR. ALSO, THE AIR CONDITIONER LIGHT SHUT OFF ON ANY SETTING HIGHER THAN "1". I TOOK MY VEHICLE INTO MY DEALER FOR SERVICE. I WAS TOLD THEY WOULD HAVE TO ORDER A NEW SWITCHBOARD FOR MY DASH. I WAITED A WEEK FOR THE PART TO COME IN. I WAS TOLD THE PART MAY OR MAY NOT BE IN WITHIN THE NEXT WEEK. I BECAME FRUSTRATED AND PICKED UP MY CAR AND ASKED THE DEALER TO CALL ME WHEN THE PART CAME IN. I WAITED FOR ALMOST 2 MONTHS THEN RECEIVED A LETTER IN THE MAIL STATING MY PART HAD ARRIVED. AS I AM PART OF THE WORKING CLASS, I DID NOT HAVE A CHANCE TO RESPOND BACK TO THE LETTER. I RECEIVED ANOTHER LETTER STATING THAT IF I DID NOT MAKE AN APPOINTMENT TO HAVE THE PART INSTALLED WITHIN 10 DAYS, THE DEALER WAS REQUIRED TO SEND THE PART BACK TO THE MANUFACTURER. I MADE MY APPOINTMENT. I WAS GIVEN YET ANOTHER RENTAL CAR. AFTER REPLACING THE PART I WAITED SO LONG TO COME IN, I WAS INFORMED THAT PART DID NOT FIX THE PROBLEM. I HAD TO WAIT FOR ANOTHER PART TO ARRIVE. I WAS ALSO INFORMED THAT THERE WERE 3 RECALLS THAT CONSUMERS HAD NOT BEEN INFORMED OF YET THAT THE DEALER WAS GOING TO MAKE AN INSPECTION OF MY VEHICLE TO ENSURE THE RECALLS WERE FIXED. NOW, RIGHT BEFORE THE NEW YEARS HOLIDAYS, I RECEIVED A CALL FROM THE DEALER THAT THEY HAVE TO ORDER A NEW GAS TANK FOR MY VEHICLE AND THE PART WILL BE ORDERED AND SHOULD ARRIVE "WITHIN THE NEXT COUPLE OF DAYS". I HAVE BEEN PROMISED MY VEHICLE NEXT WEEK. I AM NOT HOLDING MY BREATHE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052157December 30, 2003
AIR BAGS
WHILE DRIVING THE DRIVER LOST CONTROL OF THE VEHICLE AND HIT A TREE. THE FRONT, SIDE, AND REAR AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED A BROKEN ARM AND THE VEHICLE WAS DECLARED A TOTAL LOST. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10050936December 22, 2003
FUEL SYSTEM, OTHER
I PURCHASED THE MAZDA6 I IN LATE AUGUST OF 2003, EXPECTING AT LEAST ROUGHLY, THE 25 - 32 MPG THAT WAS ADVERTISED ON MY CAR WINDOW. FROM THE START I WAS GETTING 18-20 MPG REGULARLY, I DO A LOT OF CITY DRIVING, BUT EVEN WHEN I DRIVE ON THE HIGHWAY, THE HIGHEST IT HAS EVER BEEN WAS 27-28 AND THATS PUTTING 300 MILES ON IT IN ONE STRAIGHT SHOT. I COMPLAINED TO A DEALER IN TOLEDO WHEN I HAD ABOUT 2200 MILES ON MY CAR, AND HE TOLD ME THAT WAS NORMAL FOR A BREAK IN PERIOD AND TO COME BACK WHEN I HAD 3500 MILES ON MY CAR. I WAITED AND WAITED, CONTINUING TO GET THE SAME POOR GAS MILEAGE. FINALLY, WITH 3800 MILES ON MY CAR I SENT AN E-MAIL TO THE DEAL ONCE AGAIN BECAUSE I WAS STILL GETTING THE SAME GAS MILEAGE. THE DEALER RESPONDED 3-5 DAYS LATER (THOUGH THE WEBSITE SAID SAME DAY OR NEXT DAY RESPONSE) AND HE SAID, THAT WAS NORMAL AND MAZDA DOESN'T CONSIDER THAT EXCESSIVE. 23 - 29 WAS WHAT WAS EXPECTED FOR MY ENGINE, BUT THAT WAS WHAT WAS EXPECTED FOR THE 6 CYLINDER, THAT I DON'T HAVE. HE WAS RUDE AND COULDN'T TAKE THE TIME TO READ MY EMAIL AND RESPOND WITH ACCURATE INFORMATION. I ALSO COMPLAINED TO A DIFFERENT DEALER NEAR MY HOMETOWN WHERE I PURCHASED THE VEHICLE, AND WHEN I TRIED TO DESCRIBE THE PROBLEM THE LADY ASKED ME WHAT I WANTED THEM TO DO ABOUT IT. WHY SHOULD I HAVE TO FIGURE OUT THE PROBLEM AFTER I SPEND THAT MUCH MONEY ON A NEW CAR? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050836December 20, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2003 MAZDA 6S WITH THE AUTOMATIC TRANSMISSION. SINCE IT WAS NEW IT MADE NOISES AND DID NOT FEEL AS THOUGH IT WAS SHIFTING RIGHT. IT HANGS BETWEEN GEARS AND THERE IS A CONSIDERABLE HESITATION WHEN ACCELERATING. HAVE HAD IT TO THE DEALER FOUR TIMES, WENT THROUGH THE LEMON LAW, AND EVEN THOUGH WITH THE TECH IN THE CAR I GOT THE CAR TO GLITCH AND HANG, HE INDICATED NORMAL OPERATION. HE INSISTED THAT THE SWITCH TO SYNTHETIC TRANSMISSION FLUID IS THE CULPRIT; HOWEVER, QUALITY OF OPERATION HAS DECREASED SIGNIFICANTLY SINCE THE DEALER FLUSHED THE FLUID AND WENT BACK TO CONVENTIONAL TRANSMISSION FLUID. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051757December 18, 2003
WHEELS:RIM
HEARD RUBBING NOISE FROM THE REAR END WHILE DRIVING. THIS WAS CAUSED BY 18" INCH RIMS RUBBING ON THE WHEELS. THIS COULD CAUSE THE TIRES TO WEAR OUT OR BLOW OUT, PER THE DEALERSHIP. THESE WERE AFTER MARKET RIMS BUT WERE ON THE VEHICLE AT TIME OF PURCHASE. THE RIMS MODEL NAME WAS LE COLLECTION LM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050671December 17, 2003
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
RUST HAS BEGUN TO FORM UNDER THE WEATHER STRIPPING OF THE DOORS AS WELL AS ON THE SASH ON THE RIGHT FRONT DOOR. CAR WAS PURCHASED IN MARCH 2003. IN A SERVICE BULLETIN (09-020/02) MAZDA NORTH AMERICAN OPERATIONS CLAIMS IT IS NOT RUST BUT A ORANGE/YELLOW SURFACE STAIN CAUSED BY NEGATIVE REACTION WITH A LUBRICANT USED AT THE FACTORY. HOWEVER THE FOLLOWING EMAIL IS FROM MAZDA OPERATIONS STATING IT IS INDEED RUST. SO WHICH IS IT? "OCTOBER 22, 2003 OWNER NULLUNIT2000" RECEIVED THE FOLLOWING E-MAIL FROM MAZDA AND POSTED IT IN THE RUST PROBLEM TOPIC AT MAZDA6CLUB.COM. THANK YOU FOR CONTACTING MAZDA NORTH AMERICAN OPERATIONS. I APPRECIATE THE OPPORTUNITY TO RESPOND TO YOU. MAZDA NORTH AMERICAN OPERATIONS HAS BECOME AWARE OF A SURFACE RUST SITUATION ON THE DOORS OF CERTAIN MAZDA6 SEDANS BUILT AT THE COMPANY'S AUTO ALLIANCE INTERNATIONAL PRODUCTION FACILITY IN FLAT ROCK, MICHIGAN. WHEN THE DOOR-SASH WEATHER-STRIPPING IS INSTALLED ON THE ASSEMBLY LINE, A SOAPY WATER SOLUTION IS USED TO EASE INSTALLATION OF THE STRIPPING INTO A CHANNEL ON THE DOOR. DURING THE AFFECTED TIME PERIOD, THAT SOAPY SOLUTION WAS FOUND TO HAVE INCLUDED A SUBSTANCE THAT HAS CAUSED SURFACE RUST TO APPEAR ON THE CHANNEL UNDERNEATH THE DOOR WEATHER-STRIPPING ON A NUMBER OF VEHICLES. THE SOLUTION HAS SINCE BEEN REPLACED, AND VEHICLES BUILT AFTER JULY 22, 2003 ARE NOT AFFECTED. MAZDA IS WORKING ON A SERVICE PROCEDURE TO CORRECT THE SITUATION AND WILL BE NOTIFYING OWNERS OF AFFECTED VEHICLES AS SOON AS POSSIBLE. PLEASE TAKE A MOMENT TO GIVE US YOUR OPINION ABOUT OUR E-MAIL SERVICE. CLICK THE LINK BELOW TO COMPLETE A BRIEF, ONLINE SURVEY. HTTP://WWW.ZOOMERANG.COM/SURVEY.ZGI?F3TSHLV0X57GC4NHRSHLSH44 REGARDS, LISA LASKY" I CERTAINLY DID NOT INTEND TO PURCHASE A CAR THAT WILL EVENTUALLY RUST THROUGH. PLEASE LOOK INTO THE MATTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050625December 16, 2003
VEHICLE SPEED CONTROL
WAS LEFT STRANDED WHEN CHECK ENGINE LIGHT AND AT LIGHT CAME ON. CAR WOULD NOT ACCELERATE ABOVE 20 MPH AND HAD SOME JERKING. HAD CAR TOWED IN. SERVICE DEPT REPLACED THROTTLE BODY AND SENSOR. CAR STILL REPEATEDLY HAS A JERK/HESITATION WHEN HOLDING STEADY BETWEEN THE SPEEDS OF 40MPH AND 50MPH. HAVE BROUGHT THE CAR IN THREE TIMES FOR THE JERKING/HESITATION AND THE SERVICE MECHANIC DOES NOT KNOW WHAT ELSE TO DO. THEY TRIED REDOWNLOADING THE COMPUTER WHICH WORKED FOR ABOUT 1 WEEK AND THEN THE JERKING/HESITATION PROCEEDED. MY SERVICE DEPT HAS SPOKEN TO CUSTOMER SERVICE OF CALIFORNIA AND THEY SAY THEY HAVE NOT HEARD OF ANY OF THESE PROBLEMS WITH ANY OTHER MAZDA 6'S AND THEY HAVE NO IDEA WHAT IT IS. I HAVE ALSO EXPERIENCED A WATER LEAK IN MY VEHICLE ABOUT A MONTH AFTER I BOUGHT IT WHICH FLOODED MY WHOLE PASSENGER SIDE. CARPET HAD TO BE REPLACED. MY BRAKES HAVE A SQUEAKY, GRINDING NOISE WHEN TURNING. MY BACK SEAT SEAMS ARE COMING UNSEWED. WILL HAVE TO GET THE FABRIC REPLACED. MY QUESTION IS, "WHAT'S NEXT?" I HAVE ALREADY RECIEVED LEGAL ADVICE AND MY LAWYER THINKS I HAVE A PRETTY GOOD CASE. IF NOTHING CAN BE DONE, THEN WHY NOT REPLACE THE VEHICLE. I AM FED UP WITH SPENDING MY TIME AT THE MAZDA DEALERSHIP. I BOUGHT A NEW VECHICLE TO STAY AWAY FROM MECHANICAL DIFFICULITIES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051672December 15, 2003
SUSPENSION, STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER BEGAN TO HEAR POPPING NOISES IN THE FRONT END OF THE VEHICLE WHEN TURNING THE STEERING WHEEL. *LA THERE WAS A POP NOISE IN THE FRONT END WHEN THE VEHICLE SAT FOR A WHILE AND WHEN GOING FROM REVERSE TO DRIVE, THE STRUTS AND MOUNTS WERE NOISY, THE LOWER BODY FAIRING HAD COME APART TWICE, AND THERE WAS A GRINDING NOISE IN THE BRAKES DUE TO THE WARPED FRONT BRAKE ROTORS. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049453December 9, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
SULFUR ODOR COMING FROM CAR. I CONTACTED THE DEALERSHIP WITHIN THE FIRST FEW MONTHS OF OWNERSHIP AND THEY SAID IT WAS BECAUSE OF THE GASOLINE BEING USED AND IT WOULD EVENTUALLY GO AWAY. WELL, NOW THERE IS 26,000 MILES ON THE VEHICLE AND THE SMELL IS STILL EVIDENT, IF NOT EVEN WORSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049398December 8, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPERS DO NOT GO FAST ENOUGH DURING HEAVY RAINS. THE FASTEST SPEED IS NOT ENOUGH TO CLEAR THE WATER AWAY FOR VISIBILITY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049400December 8, 2003
POWER TRAIN:MANUAL TRANSMISSION:FLOOR SHIFT ASSEMBLY
5-SPEED MANUAL IS VERY DIFFICULT TO SHIFT IN LOWER GEARS. VERY NOTICEABLE WHEN DOWNSHIFTING INTO 1ST OR 2ND GEAR. WHEN VERY COLD, YOU CANNOT GET INTO 2ND GEAR WHEN UPSHIFTING. HAVE TAKEN INTO DEALER 3 TIMES WITH THEM NOT BEING ABLE TO DUPLICATE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049396December 8, 2003
STRUCTURE
THERE IS A RATTLING NOISE COMING FROM THE PASSENGER SIDE DASH. I HAVE TAKEN THE VEHICLE IN 3 TIMES, AND THE NOISE IS STILL THERE. THEY REPLACED SOME PADDING AND TIGHTENED A CHARCOAL FILTER. IT IS VERY ANNOYING HAVING A BRAND NEW CAR WITH A LOUD RATTLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049271December 5, 2003
STRUCTURE
I PURCHASED A 2003 MAZDA6 2 WEEKS AGO, THE CAR HAS BEEN DRIVEN A TOTAL OF 100 MILES AND HAS BEEN COVERED SINCE PURCHASE. LAST NIGHT, I FOUND RUST AROUND THE WEATHER STRIPS IN ALL 4 DOORS. I CALLED MAZDA AND APPARENTLY THEY KNEW ABOUT THE PROBLEM FOR A WHILE BUT DID NOT ADDRESS THE PROBLEM BEFORE SELLING THE CAR TO ME. THE CAR HAS BEEN ON THE DEALER LOT FOR 5 MONTHS AND THEY NEVER TOOK CARE OF THAT PROBLEM WHILE IT WAS SITTING ON THE LOT....I HAD TO FIND AND POINT THE PROBLEM OUT TO THEM. NO ONE SHOULD HAVE TO PAY MONEY FOR A "NEW" VEHICLE WITH RUST ON IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047089November 18, 2003
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION
THE "NEW" VEHICLE HAD 900 UNEXPLAINED MILE ON IT UPON PURCHASE. WITHIN 4 MONTHS THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE KICKS BACK WHEN CHANGING GEARS. TOOK TO DEALER IN PENNSYLVANIA, WAS ADVISED THAT NEEDED KNOCK SENSOR REPLACED, BUT THEY DID NOT HAVE PART. TOOK THE VEHICLE TO DEALER IN VIRGINIA, DID NOT LOOK AT IT, ALTHOUGH I TOLD THEM WHAT OTHER DEALERSHIP SAID, AND TOLD THEM THERE WAS A RECALL ON IT. TOOK TO DIFFERENT DEALERSHIP AND WAS ADVISED THAT THERE ARE 2 RECALLS, AND THEY WERE FIXED. NOW THE FAN RACES MINUTES AFTER THE VEHICLE IS OFF. ALSO, THE VEHICLE SEEMS TO BE LACKING IN POWER DESPITE THE ENGINE IS 220 HORSE POWER. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048033November 17, 2003
TIRES
REAR DRIVER'S SIDE TIRE BLEW OUT WHILE DRIVING AT 60 MPH. THE REAR INNER SIDE CAME OUT, CONSUMER LOST CONTROL OF THE VEHICLE, AND VEHICLE ENDED ON THE SHOULDER OF HIGHWAY. MICHELIN RADIAL XSE, P205/60R16-914 , DOT# UNKNOWN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043664October 27, 2003
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
ROTTEN EGG SMELL FROM EXAUST. DEALER SHOWED ME MAZDA'S SERVICE BULLITEN WHICH STATES IT COMES FROM HIGHER SULFER GAS, AND WILL DISSIPATE BY 10,000 MILES. NOW HAVE ALMOST 8,000 MILES WITH NO LESSENING OF SMELL REGARDLESS OF GAS USED. (SLIGHT IMPROVEMENT WITH AMOCO) SOMEONE INKY HAD NEWER CATLYSTS INSTALLED BY MAZDA WITH GOOD RESULTS. THIS SHOULD BE DONE ACROSS THE BOARD FOR ANYONE WITH THIS PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042966October 15, 2003
ELECTRICAL SYSTEM:IGNITION
CAR DOES NOT HAVE IGNITION LOCK SYSTEM. AFTER STOPPING CAR, TURNING OFF AND REMOVING KEY, CAR ROLLED BACKWARD WHILE STILL IN "DRIVE" POSITION CAUSING DAMAGE TO DRIVER SIDE BACK DOOR. SON WAS WITHIN INCHES OF BEING SLAMMED INTO CONCRETE POLE THE CAR ROLLED INTO. *LA
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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