Mazda CX-5 Complaints (2018)

353 consumer complaints on file.

#11575365March 4, 2024
ENGINE
There was a TSB #[xxx] for the repair of Cracked Cylinder Head(s). Our 2018 CX-5 incurred a Cracked Cylinder Head at 5,418 miles. This was under the 60,000-mile power train warranty, but after the 5-year term had expired ([XXX]). Our issue started in late January '24. The car had been serviced at the Mazda Dealership in Hyannis, MA until my wife bought a '21 CX-5 model and gave the '18 model to our college son in FL. The TSB was for '18 - '20 models - which has now been increased to the '23 CX-5s. Mazda US would not help us in any way with the engine replacement that the Mazda dealership in Tampa replaced with a '23, 4,000-mile engine. $ 7,462.89 'new' engine that has a '23 engine that could incur the same issue! Also, my wife's newer model, '21, could also be a lemon for the TSB. We're looking for Mazda to step up for it's (loyal) clients! The work was completed and paid for on [XXX]. Mazda reviewed our case ([XXX]) and declined to assist. A reliable vehicle, Mazda, with an engine at 54,000 miles should be cared for by the manufacturer. The reason the time expired and the mileage was low was due to the lack of driving during the Covid era. We have researched online the number of cases for Mazda and the CX-5's issues with the cylinder heads. We are looking for a government interaction to assist consumers like us. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575385March 4, 2024
ENGINE
We own a 2018 Mazda CX-5 which developed a cracked cylinder head after slightly over 53,000 miles. We had oil leaking in our driveway and our dealership advised us not to drive it as this would be an extreme safety issue. I was advised to contact you as this seems to be an ongoing issue with Mazda CX-5's from 2018-2021. There is a safety bulletin TSB #SA-031-21. I am hoping this will help with resolving this with Mazda costumer service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574311February 27, 2024
ENGINE
ENGINE HEAD HAS CRACK ON IT, CAUSING OIL TO LEAK OUT AND BURN AND SMOKE. IN ORDER TO REPLACE THE ENGINE/CRACK, MANIFOLD NEED TO BE REMOVED. LEAKAGE IS IN THE BACK OF THE ENGINE. THIS MUST BE MANUFACTURED DEFECT. MY MAZDA HAS LESS THAN 45000 MILE ON IT. UNFORTUNATELY WARRANTLY IS NO LONGER VALID. UNLESS A RECALLED IS ISSUE, A REPAIR WILL BE FREE OF CHARGE TO CURRENT OWNER. OTHER WISE OPERATOR HAS TO CONSTANTLY KEEP ADDING OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574125February 26, 2024
EXTERIOR LIGHTING
The lighting system on the 2018 Mazda cx-5 base sport model has it so that during the daytime, the low beams continuously run. This and the continuously lighted dashboard make it hard to tell when you need to turn on the headlight/tail lights, since the headlights are always on. These arent even side drls, they are full low-beam lights. I've seen many Mazda cx-5 base models that do not have auto headlights drive around with there without any taillight and makes it dangerous for traffic behind to see the vehicle. Additionally, when others borrow the car, they always never turn on the headlight because there is no indication that anything needed to be turned on unlike older cars where the dashboard is fully black when the headlight/taillight is off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573711February 23, 2024
ENGINE
Hydraulic lift adjuster failure causing loud engine knocking. Vehicle cannot be driven and costs thousands of dollars in repairs. The engine is only at 42,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573227February 21, 2024
UNKNOWN OR OTHER
Touch screen malfunctions, causing actions to take place without being touched. The phone randomly hangs up or randomly calls people. The GPS moves the cursor away from the car making it impossible to follow directions. The radio will go to full volume. The screen will change settings randomly. This is very distracting and dangerous, makes drivers more likely to get in an accident. The touch screen itself is rarely used and has never been damaged. This problem has been reported on many Mazda forums and there has been a recall for the touch screen for the years up to 2017, but the 2018 models have the same screens and are also experiencing "ghost touching". Dealers are charging $1200 to replace. Later models also need to be recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571695February 13, 2024
ENGINE
Cracked cylinder head oil drips onto exhaust manifold smoke gets into cabin and could cause fire on exhaust manifold car was purchased used 5/22 and with 46732 miles and now has 74000 in 2/24 it is now at central Maine Chrysler jeep where we purchased it having repairs done under extend warrantee that we bought with the car.we spoke with the service department at a mazda dealer and they said it is very common i feel that mazda should recall it passengers should not have to breath oil fumes or risk being in a car fire we are lucky to have purchased the warrantee but without it the repairs would be to cost prohibitive for the average person thanks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571283February 11, 2024
ENGINE, UNKNOWN OR OTHER
Transmission is continuously jerking at lower and higher speeds While driving in traffic or in parking lot areas
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571138February 10, 2024
ENGINE
vehicle stalls with three warnings showing at high speeds (over 55 mph) Errors dashboard: 1. Smart brake system malfunction 2. Forward smart brake system malfunction 3. Front radar sensor system malfunction
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570662February 7, 2024
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
Vehicle engine has stalled multiple times at low speeds. Vehicle will not restart immediately. In order to get vehicle to restart, gas must be revved while pressing start button to get engine to restart. It appears as if fuel is not being delivered to engine. Electrical components remain functional. Vehicle was inspected by dealer and issue could not be recreated. No issues were found. No warning lights displayed or codes found upon inspection. No symptoms of problem; occurrence is sporadic. It has caused traffic and safety hazards due to stalling in roadways.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566164January 17, 2024
ENGINE
-cylinder head cracked resulting in leaking and burning oil from rear of cylinder head by exhaust manifold. Car has since been repaired by Mazda, but pictures are available from the incident. -Car was unsafe to drive due to leaking oil all over road (Environmental risks and hazard to others), black smoke and burning smell circulated into cabin via AC (health risks to passengers). Prolonged driving in this condition would have resulted in loss of oil and further damage to the car and others. -Car was towed to independent service center then subsequently towed to Mazda dealership -Mazda dealership inspected and confirmed that it was a manufactured defect that they have seen with other cars. Mazda has a Technical Service Bulletin (TSB) issued as well. -No warning lamps appeared prior to observed smoke and leak, though it was noticed that the car did jerk slightly at times when stopped at a traffic light
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565085January 12, 2024
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2018 Mazda CX-5. The contact stated that while driving at approximately 75 MPH, the sunroof glass shattered without impact. The contact stated that the glass shards fell onto her; however, no injuries were sustained. The vehicle was not taken to an independent mechanic or the dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564755January 10, 2024
ENGINE
Cylinder crack. Recently got a oil change and driving to work couple days after and smelled oil burning into my cab and smoke coming from underneath my hood. Got to work and opened my hood and noticed large amount of oil on belly and leaking oil from my cylinder. I got this vehicle thru a dealership and when contacted, they stated if I pay $7,500 I could get a trade in!!! After numerous searching, I've found a lot of owners with the 2018 Mazda CX-5 are having the same issue with cylinder heads and no corrective actions. Now I have to pay Mazda (after their defective parts) for their mistakes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563903January 6, 2024
UNKNOWN OR OTHER
Ghost Screen, a very well know issue for Mazda. The screen change on its own, no way to fix it. Mazda recalled all their 2014-16 screen, and the 2017-18 are affected by same issue but they are not taking responsibility for it. Dealership wants to replace the screen, that's over $1,000 repair. Please make Mazda earn their mistake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562768December 30, 2023
UNKNOWN OR OTHER
The radio (aka infotainment system) goes crazy sometimes- changing radio stations, fliipping around to different settings, stations, etc, all on its own- like it's possessed. this causes a distraction to the driver and is unsafe. its also really upsetting for this to happen on a card i've only had 3 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562198December 27, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
This vehicle has stalled out while driving at least 4-5 times since purchasing it in 2018, although issues started about 2020 or 2021. It usually starts with the radio console either malfunctioning or going dead completely while I’m driving and several minutes later (usually after stopping at a red light but sometimes while actively driving) the car stalls out in the middle of traffic. It starts up after few minutes but it’s a very dangerous situation. It also sometimes hesitates when putting my foot on the gas, as if there’s a fuel injection problem. I already got all the recalls fixed but there’s obviously other significant problems with this vehicle. If it causes me to get injured I will be taking legal action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560313December 15, 2023
AIR BAGS
SRS Airbag light went off and ODB-II reader indicated passenger side supplemental restraint module error. We called Mazda October 20,2023 as the vehicle was nearing end of warranty period for the airbags system (warranty ended October 30, 2023). Mazda stated they could get the vehicle in on November 12, 2023, which is after warranty period and we would be required to pay to fix the car. An online search quickly resulted in seeing many other people with the same model of Mazda having the same issue for the passenger seat. I called national Mazda today, December 15, 2023 and they said that the vehicle is now 45 days out of warranty and no longer their problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560355December 15, 2023
ENGINE
Crack Cylinder Head less than 50,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555061November 14, 2023
ENGINE
The contact owns a 2018 Mazda CX-5. The contact stated that the vehicle was taken to the dealer for a scheduled service appointment. During the inspection, the contact was informed that the vehicle had a cracked cylinder and the cylinder head needed to be replaced. The vehicle was not repaired. The contact was informed that the repair would not be covered under the warranty due to the warranty being expired. The manufacturer was made aware of the failure. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553982November 7, 2023
SERVICE BRAKES
Two bolts simultaneously dislodged brake caliper which, in turn, disconnected brake fluid hose resulting in loss in brake responsiveness.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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