Mazda CX-5 Complaints (2021)

148 consumer complaints on file.

#11475740July 25, 2022
ENGINE
Excessive oil consumption NEW 2021 MAZDA CX-5 CARBON ADDITION TURBO - At approximately 7000 miles the low oil light came on, I added oil and got an oil change 2/11/22. At 11000 miles got low engine oil light had to add a full quart on 7/20/22. There are no oil leaks or obvious damage anywhere. I contacted the dealer who stated that they recommend oil changes at 5000 miles though the manual states 7500. If oil is being blown through a gasket or seal it will potentially foul the o2 and emissions sensor, the cylinders, etc. and ruin the engine or cause catastrophic failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475541July 24, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
While beginning to turn into an interstate exit lane, all dashboard lights lit up, the engine died, and the car stopped. Power brakes & steering were inactivated. My husband was able to coast the car to the shoulder. My Mazda app said nothing wrong with car. Waited 3 hours for tow as we were out of state. The Mazda dealership found the high pressure fuel pump to have a malfunction. Two different technicians at the dealership related that Mazda was aware of the issue & had not yet issued a recalled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473433July 11, 2022
ENGINE
July 6, 2021 Low oil light came on and I stopped to check oil and it was down 1quart. Then added oil. Miles on car 28,734. I always have oil changed every 5k miles and this was between oil changes. Happened 3200 miles into my next oil change. Mazda has a TSB out in reference to these engines and the TSB is TSB NO 01-012/21 Dated October 4, 2021. It states that Mazda is aware of the problem and as soon as they identify the root cause a complete repair will be made. I will be bringing vehicle into dealer for an oil comsumption test in the next 1500 miles when my oil change is due. The dealer does know there problems with these engines stated in the TSB. My safety and all others are good. On the Mazda Forum there are many complaints and I mean many complaints on this exact same issue I'm experiencing with this vehicle. People are extremely frustrated and getting excuses that this is just normal for these engines to use a quart of oil every 3 or 4 k miles. I don't agree and this is not normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472913July 8, 2022
ENGINE
On July 4th when car had only 10,300 miles driven on it, oil light came on. Oil level was down over 1.5 quarts. Car was not due for an oil change for another 1800 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467878June 6, 2022
ENGINE
Car is burning oil. The low oil level light has come on twice, requiring additional oil be poured into the engine between oil changes. Appears the car is burning oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467864June 6, 2022
ENGINE
Low engine oil level light & status is coming on for our 2021 Mazda CX-5 turbo. It has 9115 miles and still 1300 miles away from needing oil change. I called our dealership today & was informed we were the 2nd to call today with message. They provided no further info. I have since found there are technical bulletins regarding this issue. Recalls need to be made & Mazda should be covering all repair costs for this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462431April 27, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
On April 16, 2022, around 6:45PM, I drove my new Mazda CX5 (@ 3500 miles) into our church parking lot and turned right down the first row of cars. It was light out and the weather was pleasant. I turned right into a parking space with my foot on the brake. The car was facing and perpendicular to a sidewalk that was about 10 feet away. It was separated by a grassy median. When I depressed the brake further to shift from drive into park, the car surged forward and accelerated. There was a pedestrian on the sidewalk in front of the car. I turned the wheel to the right at a 90 degree angle to avoid hitting her. I kept pressing the brake but the car kept accelerating until it crashed into a large tree. The airbag deployed. Both the pedestrian and I were transported to the hospital. The pedestrian had bruises on her leg and hip, but fortunately was not more seriously injured and was released from the hospital. I was admitted to the hospital for contusions to the heart. The car hood was crushed and the car was totaled. The incident was terrifying. The police estimated the car went from nearly a standstill to about 40mph in about 15-20 feet. There were no warning lamps or messages prior to the accident. I checked the NHTSA website after the accident and downloaded 16 similar complaints where low mileage Mazda CX5s accelerated out of control when drivers were attempting to park or stop.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11453753February 24, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
BSM Does not see all vehicles in the blind spot. It is very inconsistent. I have taken it to the dealer who told me that they could not repair it because no fault code shows up. Mazda has not been helpful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449830February 1, 2022
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
When the cylinder deactivation system triggers It causes the engine/car to shake and stutter. Somtimes it's suttle and other times if feels like the car is going to stall out. It's a vibration that makes it feel like your driving over cobblestones. This has been ongoing for a few months now. I'm taking it to the dealer tomorrow. It appears to be the same problem as the 2018-2019 Recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449084January 27, 2022
UNKNOWN OR OTHER
I parked my car in my driveway and accidentally left the gear in park when I turned off the engine with the push button. This is the first time I had driven this car so I didn't know what to do for the warning beep. I exited the car and took the key fob with me. My daughter exited the car just after me and when she closed the car door the pressure was enough to start the car rolling backwards. The vehicle rolled down our driveway which has a steep slope, across the street, over our neighbor's yard and crashed against their house. We are lucky that no pedestrians or other vehicles were involved. There is significant structural damage to the neighbor's house. A police report was filed. I believe this is a significant safety hazard that a driver could turn off the engine and leave with the key fob while the car is in drive and there is no braking mechanism to prevent the car from rolling! In addition, the quiet warning beep should be more pronounced such as the horn honking or something more extreme to get the attention of the distracted driver.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11448193January 20, 2022
VISIBILITY/WIPER
The windshield defrost only works for the center part of the windshield given that there is only a single center defrost vent. Vision is severely impaired during rainy or snowy days (worse during nights) while driving and it makes the driving very dangerous. You can only see what is in front of you, but very limited side views due to the fog on both sides of the windshield. Attached is a pic of the windshield when I came back from a 2 mile errand run while the defrost vent was at full scale constantly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446862January 10, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
The blind spot monitoring system does not function properly. While on the freeway some vehicles show up and some do not. I took it to the dealer, and they test drove it and said it was working properly and there were no codes. I contacted Mazda and they made a second appointment for me, and I took it back. I told them that it only does it on the freeway and I sent them a video showing the problem. They said they drove it again (not on the freeway) and told me it worked fine and since there was no code, they could not fix it. I called Mazda again and they told me they could make an appointment at another dealer. The nearest dealer is an hour away and they had my vehicle for 7 days the first time and three days the second time. I don't have the ability to take it an hour away and leave it for days. This is a safety issue and needs to be repaired. I had the same vehicle only it was a 2018 and never had this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446370January 5, 2022
VISIBILITY/WIPER
On this model of Mazda, they only manufactured it with 1 small center defrost vent on the windshield, and nothing on the sides. Therefore the windshield only gets defrosted in the center, not in front of the driver. I live in the Pacific Northwest and it rains a lot which results in foggy windows, I feel it is extremely unsafe driving a car that doesn’t defrost the full windshield, more importantly in front of the drivers view. I have severely degraded visibility 80% of the time I’m driving because of how poorly designed defrost ducts are
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445262December 28, 2021
ENGINE
The contact owns a 2021 Mazda CX-5. The contact stated that while stopped at a stop sign, the vehicle failed to accelerate while the accelerator pedal was depressed. The contact restarted the vehicle and corrected the failure. The vehicle was taken to the dealer. The dealer performed a Special Service Program (SSP) Recall #: SSPC7 (TCU Connect Concern CV/Battery) where the TCU software was updated; however, the failure recurred. The manufacturer was made aware of the failure and informed the contact that there was no additional recall associated with the VIN. The failure mileage was approximately 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444769December 22, 2021
ENGINE, POWER TRAIN
Bought the car brand new in May 2021, did a first oil change at around 4K miles due to the fact the car uses conventional 5w-30 oil and not synthetic oil. At around 7k miles the low oil engine light came on. Checked the dipstick and it was low. Added a quart of oil to hold me over until the next available appointment. Dealer could not find any leaks, they completed a oil change again. I went in again at 11K for another oil change. Had no problems. A few days ago at 14K low engine light came on, this time I turned the car off. Let it sit over night. Made an appointment with the dealer for the next day. Turned the car on the next morning, light went away. Both times I got a notification from Mazda connect services alerting me of these problems. (Please see attached) I brought the car in on 12/22/21 and was told the car was low on oil and nothing else could be done until Mazda comes up with a solution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443284December 9, 2021
UNKNOWN OR OTHER
2021 Mazda cr-5 Automatic rear hatch comes open on its own. This has happened 6-7 times. I make sure the car is locked and have come back to parking lot to find the hatch open. I have even locked the car and when I have walked to door of Walmart (long way off) and look back the hatch is not open. When I come back out, the rear hatch is open. I took to dealership and they could not rectify the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441650November 24, 2021
ENGINE
ON Nov 4th my Mazda CX5 alerted me to low engine oil level by illuminating dashboard symbol and app notification. I attached a file containing an explanation of the issue, emails directed to Mazda corporation and Napelton Mazda in Naperville IL. I also attached screenshots of the in app notification and the Mazda TSB which I had to find on my own because Mazda coporate and both the selling/servicing dealer would not acknowledge the oil burning issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439487November 5, 2021
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
The contact owns a 2021 Mazda CX5. The contact stated that the fuel gauge was not operating properly. The vehicle was taken to the dealer and the dealer reprogrammed the Transmission Control Unit (TCU). However, the failure recurred. After taking the vehicle back from the dealer, the contact was driving at an undisclosed speed, when the windshield wiper inadvertently engaged, and several unknown warning lights illuminated. Additionally, the headlights inadvertently turned off and the steering wheel pulled the contact's arm down and the vehicle went to the median, running over a metal pole. The cruise control would not deactivate, and the brakes would not engage immediately. No injuries were sustained. A police report was filed. The vehicle was taken to another dealer, Hiley Mazda of Huntsville (6934 Hwy 72 W, Huntsville, AL 35806). The dealer measured the fuel level resistance range of the fuel level sender and informed the contact that the fuel level sending unit needed replacement. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,629.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439171November 3, 2021
UNKNOWN OR OTHER
The design of the remote control is poor. Placement of the buttons on the side and the light pressure needed to activate the unlock for the trunk has led to it opening unexpectedly. It can open and strike a pedestrian when you did not intend to activate the powered trunk open feature. It could also open when near an object and damage the trunk b/c of how sensitive the remote buttons are. This has also led to the doors unlocking b/c of placement and light pressure needed to activate. On one occasion the button was pressed accidentally and the trunk was partially open as I backed up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436038October 8, 2021
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Primary hood latch released while driving. It happened at night in heavy rain and was not seen. This vehicle appears to lack a hood open warning indicator. I am unable to find it in the manual. There is an indicator for doors and back hatch but not the hood. Had the secondary latch failed, this could have had a catastrophic outcome.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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