Mazda CX-5 Complaints (2022)

65 consumer complaints on file.

#11625608November 15, 2024
EXTERIOR LIGHTING
Left Headlight fails to adequately illuminate left side, produced light appears shaded/obstructed, less than right side. night visibility is reduced. Dealer examined headlight, found uneven light distribution, shadows, referred to Manufacturer , Mazda stated this is Normal. Right Headlight was previously replaced under warranty, after excess headlight. noise detected . is available for examination.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622246October 28, 2024
UNKNOWN OR OTHER
Driving at highway speed on interstate, no traffic near the vehicle, no overpasses within miles, and the sunroof exploded without any impact to it or vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583290April 16, 2024
ENGINE
Cylinder head cracked resulting in engine overheating with code P111A. Gasket bolts expelled due to excessive heat and pressure. Evidence of coolant spray along hose connections, lower cover and transfer case. Smoke came out of the engine compartment first followed by warnings titled 'Critical vehicle malfunction alert' 'pull over immediately' Check engine light came up shortly thereafter. Vehicle inspected by an authorized Mazda service center, confirming the engine overheat code. This is the statement from the service representative: 'Mazda wants to start with a cylinder head prior to doing an engine'. The technician's analysis indicates they received warranty approval for Entire cylinder head and head gasket replacement and all associated parts. No warning lights prior to the failure. They started just as the engine started smoking. Potentially related information: The vehicle displayed error code for a coolant valve issue 3 weeks before this issue for which a TSB already existed and Mazda replaced the part. TSB related to cylinder head defect exists for model year 2019, but not for model year 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581390April 5, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Was driving down a road at around 40 MPH and a vehicle ran the light and took a turn in front of me. I applied brakes but car didn't try to apply them harder from the start and no warnings ever came up. Wasn't able to avoid collision and airbags deployed (only steering wheel airbag)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11570622February 7, 2024
UNKNOWN OR OTHER
It looks like a safety concern in Mazda car cx5. My car sun roof explode without any reason while in a static position in the traffic signal. The broken glass can injured the driver and copassanger .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568648January 29, 2024
EXTERIOR LIGHTING
Humming from cooling fans in headlights. Very distracting sound that only shuts off when headlights eventually go off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565525January 15, 2024
ENGINE, POWER TRAIN
Cracked cylinder head, August 2023. I'm not sure if it's a safety hazard, but it seems that oil being sprayed around a hot engine could be a fire hazard. Also, since the oil light comes on with no warning, it could cause people to have to pull over on a busy interstate because you shouldn't drive with the oil light on. I had almost 14,000 miles on my 2022 Mazda CX-5 when the low engine oil light came on. I had recently had an oil change done, so the oil should not have been low. I put oil in it and drove it to the dealership. They discovered oil sprayed everywhere in the engine compartment, and discovered the cracked cylinder head. It is a known problem. The car was still under warranty so they replaced the cylinder head. There have been no changes or improvements to the cylinder head, so theoretically the replacement cylinder head could also eventually crack.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560007December 13, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The vehicle unexpectedly caught fire and the results could have been catastrophic. Almost new car under warranty. All details are in the uploaded PDF letter and photos. I have contacted Mazda and they claim they do not investigate, only insurance company will investigate. My insurance company will pay me for the total loss but does not plan to investigate. I think this is dangerous and unconscionable. Thank you for any help or guidance.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11552935October 31, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER
Heating element on front windscreen burning and smoking causing windscreen to crack and is very obviously defective.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11511443March 12, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
When driving in the wind at speeds greater than 50mph , there is an extremely loud high pitched reedy noise. I have many videos of this and Mazda won’t address it/says it’s not an issue. I travel for work in SD, a very windy state, and often listen to this sound 2+ hours straight and can’t hear any music/phone calls/audiobooks over the noise. It is dangerous because I can’t hear anything but this, and it causes a lot of stress/anxiety/overstimulation. I wish I never bought this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508492February 22, 2023
UNKNOWN OR OTHER
My 2022 CX5 sunroof exploded while driving on highway, glass fragments were caught by the shade so no one was injured thankfully. But this could have easily caused bodily injuries if the shade was open. The loud explosion and glass fragments could have distracted/impair the driver, leading to a serious incident. I do not suspect it is caused by impacts from debris since there was no large vehicles around me at the time of explosion and no other impact noise was heard at the same time. There are other similar incidents regarding sunroof explosion that were posted online.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508447February 21, 2023
UNKNOWN OR OTHER
I was driving down the highway and heard a loud bang, sounded like a gun had gone off. I looked at my windshield thinking maybe something hit, but nothing shot back at me and there was nothing on my windshield. I took a look at my back windshield and it was completely fine so I was under the impression maybe I ran something over, but about 45 seconds later i heard the airflow coming from the top of my car. I uncovered my sunroof shade and it is completely shattered. I took it up to my dealership and they are declining to cover the damages according to my car manufacturer. This has happened to multiple people who have the same make and model vehicle as me as there is a forum website for my exact vehicle, and others who have had this happen to them have reported it to their manufacturers as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507629February 16, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2022 Mazda CX-5. The contact stated while driving at an undisclosed speed with the heater activated, the contact heard an abnormal explosion. The contact stated that the sunroof had exploded without impact. There was no warning prior to the failure. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The manufacture was not notified of the failure. The failure mileage was approximately 188,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505349February 3, 2023
POWER TRAIN, STEERING
The contact owns a 2022 Mazda CX-5. The contact stated that while driving from a stationary position, the vehicle failed to properly accelerate while depressing the accelerator pedal. The contact indicated that the vehicle would not immediately respond and would drive very slowly before accelerating. Additionally, while driving around corners the steering wheel was very difficult to maneuver, making the vehicle difficult to control. The vehicle was taken to the local dealer who was unable to identify a cause for the failure of the vehicle. The failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501356January 11, 2023
VEHICLE SPEED CONTROL, ENGINE
Unexpected acceleration ___ While stopped on a slight downgrade, RPM suddenly increased and vehicle lurched forward. Applying more pressure to brake stopped movement. I forced transmission into park. Took foot off brake, RPM still high. Tapped accelerator, RPM dropped to normal idle. Fortunately, there were no vehicles in front of mine and cross traffic was not present. Vehicle did not enter intersection. I drive single footed and shoe did not overlap brake and accelerator. The day was clear 37F, dry. Vehicle had made 3 short trips prior so engine was up to temperature, 35 miles total over 2 hours. Cruise control was not engaged and had not been used in two days. This issue has not been reported to dealer. There were no warning lights or other indications of problems. The vehicle has driven normally since. I have not been able to reproduce the issue. ____ A similar issue happened two months prior. Circumstances were not the same. Intersection was flat, engine was not up to temperature, removing pressure from brake pedal was enough to stop high RPM. Attributed instance to the shoes I was wearing. The running shoes were thicker and wider than I normally wear while driving. I believed I may have pressed both brake and accelerator without realizing it since reducing pressure corrected the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500843January 9, 2023
POWER TRAIN, ENGINE
The contact owns a 2022 Mazda CX-5. The contact stated that while driving at an undisclosed speed, the engine revved loudly while the RPM fluctuated above 5,000 RPM. The vehicle was taken to the dealer, where the control valve body assembly and control valve were replaced; however, the failure recurred. The vehicle was taken back to the dealer, and the dealer replaced the transmission. The failure recurred, and the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 3,963.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498637December 23, 2022
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2022 Mazda CX-5. The contact stated while driving at various speeds, the vehicle stalled without warning. The contact stated that moments after the vehicle stalled, the vehicle independently accelerated. There were no warning lights illuminated. The contact stated that there was an abnormal fuel and burning odor inside the vehicle. The vehicle was taken to the local dealer however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,314.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486319September 25, 2022
SERVICE BRAKES, VEHICLE SPEED CONTROL
When coming to a stop, car accelerated and went over curb. From a search of the internet I found examples with this and other cars where people with larger shoes had the same problem of pressing the brake and unintentionally pressing the accelerator pedal at the same time. I read of one manufacturer that programed the car to brake if both pedals are pressed at the same time and ignore the accelerator. The same thing happened in my 2015 Mazda CX5. In that case I had it checked at the dealer. The technician found nothing wrong but was able to reproduce the problem when his boot pressed both the brake pedal and accelerator because both pedals were so close together. Since this would probably be an inexpensive software change, it would be prudent for a safety recall by manufacturers that have pedals that are close to one another.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481769August 29, 2022
AIR BAGS
Owner of the car was driving, baby in the back seat. Passenger side curtain airbags randomly deployed. No outside damage to the car, was not caused by an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479596August 16, 2022
ELECTRICAL SYSTEM
I have had a system malfunction, that has caused a dead battery in May 2022 and then again Aug 2022. The car was in park and I received a notification on the Mazda app about 5 hours after being in the car that stated "Critical Vehicle Malfunction Alert." I had to have my car towed and serviced at a Mazda dealer but they found no issue with the battery. This happened again in August. According to the Mazda C-X5 Manual, like all modern cars, even if something was left on (light on, door open, ACC on) it should automatically turn off after 25 minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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