Mazda CX-5 Complaints (2014)

377 consumer complaints on file.

#11506172February 8, 2023
ENGINE
The engine will not turn off when pressing the start/stop button while the transmission shifter is in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505886February 6, 2023
ENGINE
The electrical component of the car does not turn off when the vehicle is in park and the push button disengaged. Drains battery and leaves me stranded. Can’t lock doors to prevent unwanted entry once this happens as everything is battery powered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501752January 14, 2023
SUSPENSION, STEERING
Car was inspected in April of 2021. The front of car started making knocking or clunking sounds on the right side. 2 weeks later, while making a U-turn instead of getting on the interstate, there was a loud crunch/crash sound. It sounded like a garbage can went under the vehicle. Upon further investigation, realized that the right ball joint somehow dropped out of the knuckle. This forced the axle to pop out and further damaged the rest of the suspension components. Thank god this didn’t happen on the highway with my wife and 2 toddlers in the car- that would have been horrific.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498389December 21, 2022
STEERING
The contact owns a 2014 Mazda CX-5. The contact stated while driving over a speed bump the front-end of the vehicle collapsed to the ground. There was no warning light illuminated. The vehicle was towed to an independent mechanic, and the front strut assembly was replaced; however, the failure reoccurred. The vehicle was taken to the independent mechanic and the front strut assembly was replaced again. The dealer was contacted and stated that the vehicle was not under warranty. The manufacturer was not contacted. The failure mileage was 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497651December 15, 2022
UNKNOWN OR OTHER
The car wouldn’t fully turn off once it parks. Have to keep playing turn on/off game until it fully turn off. And apparently Mazda know about the issue but refuse to do anything. Other people are saying it’s a engine sensor issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495242November 29, 2022
ELECTRICAL SYSTEM, ENGINE
I as well as many other mazda cx5 owners have experienced the same issue where the suv will not power off when the push to start button is pressed. The suv requires you to power it back on and shut it off several times before it actually shuts down. The radio and other accessories will not shut off when the car is powered down. Resulting in serious issues possibly happening if the car is not shut down properly. Anyone could get in and start the vehicle back up if they wanted to. Stolen vehicles. Vehicles are unable to lock properly. Batteries are constantly being repurchased due to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495380November 29, 2022
ENGINE
The vehicle remains ON when you hit the turn off switch. Sometimes it takes several jiggles of the gear shifter to turn it off. I reported it to Mazda and they said that they can't do anything. Seems to be a common issue: https://www.reddit.com/r/cars/comments/b77yli/my_2014_mazda_cx5_wont_turn_off_kind_of/ Thankfully, my car is still operating but I would like it to shut off every time the first time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493353November 13, 2022
ELECTRICAL SYSTEM, ENGINE
There is a defect that leads to the car not turning off property. Reading on various forums, it seems this is a very common problem in Mazda CX-5s. I have spent over $1500 recently on this car, and now this? My battery dies overnight because the car doesn't not fully shut down in park. Again, this is all over the forums. People are getting stranded. It's terribly unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492406November 5, 2022
SUSPENSION, WHEELS
Lower ball joints, lower control arms, and axles failed on the front right and front left of the vehicle while driving. The wheels were partially disconnected with no ability to steer or drive my vehicle. Both failures happened within 2 1/2 months. After the right side failed, the auto mechanic checked the left side yet it failed regardless of all inspections including the annual state requirement. During both failures I was fortunate to be driving through turns at slow rate of speed. Serious injuries and more likely casualties would have occurred had I been driving at a higher rate of speed through traffic when the failures occurred.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11485100September 18, 2022
ELECTRICAL SYSTEM
When the push button is pressed to turn the car off it will not always cut off. I have complained to the dealership often. They advised it is a known issue. It is now getting worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476658July 30, 2022
ELECTRICAL SYSTEM
Car won’t turn off when you push the start/stop button. Have to turn it on and off several times shifting gears to get it to turn off. Then it drains your battery thus causing other issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469479June 15, 2022
ELECTRICAL SYSTEM
My 2014 Mazda CX-5 will not shut off completely. I put it in park and turn off the vehicle and the radio and electrical stays on, this has drained my battery on more than one occasion and was actually stuck in the middle of nowhere for one of the incidents. This needs to be recalled after researching this there are HUNDREDS of people with the same year, same vehicle and same issue. This has been reported, but nothing has been done for over 4 years. Please see forum below where this issue is clearly documented. https://www.cargurus.com/Cars/Discussion-t49115_ds799849
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468570June 10, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Over the past 2 weeks, it's be hard to turn the engine off. I put the car in park like normal, hit the engine off button. But then the car stays on and an alert on the dashboard says to put the car in park (even though it is already in park). Sometimes, taking the car out of park and then putting it back in park fixes the problem. Other times I have to do it several times or drive the car a little bit and then try again. It's been getting more frequent lately and happens several times a day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466438May 27, 2022
ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
The contact owns a 2014 Mazda CX-5. The contact stated while turning off the vehicle, she noticed the radio and the instrument cluster remained operational. The contact stated she was also unable to lock the doors. The contact stated she restarted the vehicle and manipulated the gear shifter several times to turn off the vehicle completely. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458839March 29, 2022
ELECTRICAL SYSTEM
The contact owns a 2014 Mazda CX-5. The contact stated that while the vehicle was in park, the vehicle failed to turn off as intended. The contact continuously pressed the START/STOP button and brake pedal. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445329December 28, 2021
SUSPENSION
front passenger side CV Axle/Boot, control arm, tie rod end fell apart causing tire to dislocate from vehicle. Vehicle has been properly maintained. It is at Mazda dealer service dept. It can be inspected there. If this fell apart on freeway it could have caused a major accident and loss of life. Dealer has not confirmed problem yet, awaiting their inspection. There were no warning signs or symptoms or messages.System passed previous Mazda service multi point inspection. Incident occurred out of the blue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441508November 23, 2021
POWER TRAIN
After pushing the button to turn my car off, the engine turns off but none of the electronics does. I have to turn my car on and off numerous times to get the navigation/radio screen to turn off, I'm a single woman and I don't want to come back to my car to find a dead battery late at night with no one around. I was advised that Mazda was aware of the problem with the sensor #KDY0-46-040, but was not issuing a recall. https://www.cargurus.com/Cars/Discussion- t49115_ds799849?sntEmlId=1964374109#msg850430, which shows numerous people are having the same problem and Mazda has assisted some of them in having this part replaced at no cost. This issue should be a recall from Mazda. It's not a wear and tear kind of problem, after many complains they actually changed the specifics of the new part, showing that they know it was defective.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441299November 22, 2021
FUEL/PROPULSION SYSTEM
Strong gasoline odor outside the vehicle. I verified that the gas cap is locked after filling up. I see no dash board warning lights that would suggest that there is a problem with the fuel cap or fuel system. The odor is still there even after running the tank down considerably. The smell is mostly detected on the driver side of the vehicle starting at the driver door and moving toward the rear of the vehicle where the fuel door is positioned. The smell is there in warm and cooler weather. It is 60 degrees F and I can smell .it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440196November 12, 2021
UNKNOWN OR OTHER
The car will not shut off while in park when you push the start/stop button. it stays in ACC mode. It takes multiple times to completely shut the car off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434863September 29, 2021
ENGINE
Car will not sense that it is in park. It constantly says to put car in park when it already is. The car needs to be turned On and off several times to get it to work and one time it took 45 minutes. It happens nearly every day. It’s been going on for months and I’ve had 3 shops look at it. I called Mazda as well and they acted like they never heard of such a thing. Searching online it is very common with the make and model and year of the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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