Mazda CX-5 Complaints (2018)

353 consumer complaints on file.

#11426334July 25, 2021
TIRES, TIRES:SIDEWALL, TIRES:BEAD
P225/65R17 GEOLANDAR G91A 100H tire was loosing air with 12k miles. mazda service dealer claimed many punctures due to driving in NYC but car was sold in NYC. (3) nails located in very soft rubber and tire failed at 15k miles casing emergency situation. (3) others tire have no single issue. after getting new tire and after removing damaged tire following picture is in side the bad tire: many layers of rubber chipping off the tire. please investigate this tire and after searching internet for this tire I realized that something is going wrong with this tire type.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11425333July 18, 2021
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, SERVICE BRAKES, POWER TRAIN
I find I have to put my foot down on the gas pedal to the floor to make it literally go at times. Ive heard this cloaking noise several times like its getting ready to conk out. The brakes seems to me don't stop as they should at times I have to go in hard on the brake pedal. The air conditioner does not blow cold an see where previous owner had same issue 2 yrs straight from looking the the service invoices that was left in the truck. The sensor detection does not always work to let me know car/person is around. Coleman Taylor Transmission informed me that this thing does have a issue, the rpm are not as they should be. When I took it back to Kia Gossett about the brakes the used mgr drove it made it seems there were no issues as well as Norcross Mazda. Previous owner invoice show brakes were a concern as well. Had I known there was a prior recall on the PCM I would never bought this JUNK!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423394July 4, 2021
SEATS
My husband (driver) and I (front passenger) were in my 2018 Mazda CX-5 Touring and were stopped in traffic on the interstate due to construction. While completely stopped, we were rear-ended by a car traveling at 55-60+ miles per hour (the car did not brake at all before hitting us). Both of our seat backs failed upon impact and went all the way back, with the headrests flying out of both seats. Thankfully no passengers or pets were in the back seat when this happened, but this is a serious safety concern. Attached are photos of the inside of the car in the state it was in after the crash.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11421500June 19, 2021
ELECTRICAL SYSTEM
Mazda USA - There’s been over 5 failures of my AC since before the car even hit a 5,000 mile mark. Mazda North America has a D- rating w/the Better Business Bureau & it shows! My complaints have gone one deaf ears and there’s a HUGE lack of accountability. https://youtu.be/83lV-29xz8s
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420779June 13, 2021
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: ASSIST
hacker broke into my home network, laptops, cellphones and my vehicle. Settings keep being changed relating to Adas and bluetooth. poss using sql os sqlite
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417610May 18, 2021
ENGINE, ELECTRICAL SYSTEM
Approximately 9:15am 5/16/21 I was driving on the road when my engine stalled and went out. Was stuck in the middle of the road for a couple of minutes while I tried to restart the car. My vehicle was recalled for this very purpose but 13 days prior I went into the dealership to fix the issue and get a software update. After said update I experienced the recall issue on my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416469May 13, 2021
ENGINE
SITUATION: DRIVING UPHILL ON HWY 120 ON NEW PRIEST ROAD, BIG OAK FLAT, CA, TWO LANE MOUNTAIN ROAD. SLOW CAR IN FRONT OF ME AND A DELIVERY TRUCK TAILGATING. SLOW CAR EVENTUALLY MOVES ASIDE IN A TURNOUT AND I ACCELERATE TO OPEN UP SPACE BETWEEN MYSELF AND WHAT I THOUGHT WOULD BE THE TRUCK BUT SOMEHOW THE SLOW CAR RETURNED TO THE DRIVING LANE AHEAD OF THE TRUCK. I CONTINUE TO ACCELERATE TO ATTEMPT TO OPEN UP SPACE BETWEEN MYSELF AND THE CAR BEHIND ME WHEN I LOST POWER, THE CAR BEHIND ME MOVES TO THE OPPOSING TRAFFIC LANE TO AVOID REAR ENDING MY CAR THAT IS RUNNING IN DEGRADED MODE (ACCELERATOR HAS NO EFFECT, BASICALLY MOVING ON IDLE POWER) AND NARROWLY MISSES AN ONCOMING CAR AS I MOVE TOWARDS THE RIGHT EDGE OF THE RIGHT LANE. TRUCK BEHIND ME HAS TO BRAKE HARD TO AVOID REAR ENDING ME. THERE WAS NO SHOULDER TO PULL OVER TO AT THAT LOCATION IMMEDIATE LOCATION. I PULL OVER A FEW HUNDRED YARDS FURTHER AT A SAFE LOCATION. GRADE WAS PERHAPS 4% TO 6%. WEATHER: HOT 90 DEGREES SPEED: ACCELERATING FROM 35 TO 50 MPH (GUESS) DIAGNOSTIC LIGHTS: SMART CITY BRAKING SYSTEM FAILURE WARNING, PLUS A LOT OF OTHER WARNING LIGHTS LIT INCLUDING CHECK ENGINE LIGHT. AFTERMATH: I PULLED SAFELY OVER, STOPPED THE ENGINE, WAITED A WHILE AND RESTARTED THE ENGINE AND THE CAR RETURNED TO IT'S NORMAL DRIVING BEHAVIOR AND COMPLETED MY TRIP. OTHER INFORMATION: THIS IS THE 3RD OCCURRENCE OF THIS BEHAVIOR. EACH TIME I HAVE HAD MAZDA LOOK AT THE PROBLEM. 1ST OCCURRENCE THEY REPLACED THE CYLINDER COIL, 2ND OCCURRENCE THEY REPLACED A SPARK PLUG FOR MISFIRE. 3RD OCCURRENCE, TO BE DETERMINED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406034April 1, 2021
UNKNOWN OR OTHER
THE CAR COLOR IS SOUL RED AND THE PAINT IS FLAKING OFF. I DRIVE THE CAR SHORT DISTANCES UNDER 40MPH AND IT LOOKS LIKE THE PAINT IS CHIPPING MORE AND MORE. IT'S ALMOST LIKE BIG ROCKS ARE HITTING THE PAINT BUT THERE IS NO DEBRIS WHERE I DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402855March 14, 2021
ENGINE
WHEN TAKING VEHICLE IN FOR RECOMMENDED 45K MILE SERVICE, DEALER DISCOVERED WARPED HEAD CYLINDER AND LEAKING OIL. NO CHECK ENGINE LIGHT WARNING EVER CAME ON! NO WARNING. MAZDA IS REPLACING ENGINE PARTS UNDER VEHICLE WARRANTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396913February 19, 2021
AIR BAGS, ENGINE
I PURCHASED THIS VIN LESS THAN 24 HOURS AGO, I WAS TOLD IT WAS CERTIFIED BY THE DEALERSHIP. IN LOOKING UP THE VIN ON WWW.NHTSA.GOV THIS AM, IT SAYS THE RECALL #3719F WAS NOT FIXED; THE DEALERSHIP JUST SENT ME A SCREEN SHOT FROM MAZDA NORTH AMERICA OPERATIONS WARRANTY VEHICLE INQUIRY REPORT, AND IT SHOWS THE REPAIR DONE. WHO DO I BELIEVE? THE VEHICLE IS AT MY HOME ON THE DRIVE WAY, STATIONARY. I'M ASKING THE DEALERSHIP TO PICK THE CAR UP, AND REFUND MY $100 DOLLARS. THEY WANT $400.00 MORE WHEN I GET PAID 2/25.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396209February 14, 2021
UNKNOWN OR OTHER
MY PAINT HAS BEEN CHIPPING ON THIS VEHICLE THEY REPAINTED THE HOOD BUT THE CAR IS STILL EXPERIENCING AN EXCESSIVE AMOUNT OF CHIPS I HAVE COMPLAINED TO NO AVAIL HOWEVER THERE ARE SEVERAL ARTICLES THAT THIS SOUL RED COLOR IS DEFECTIVE AND I WAS ALSO TOLD THAT BY THE GENERAL MANAGER AT FLOW MAZDA IN FAYETTEVILLE NC MY CAR DOES NOT HAVE 26000 MILES AND WAS STORED IN A GARAGE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378437December 8, 2020
AIR BAGS, ENGINE
I WAS DRIVING ON THE HIGHWAY AND IT WAS RAINING. I LOST CONTROL OF THE VEHICLE, THE STEERING WHEEL WAS SPINNING UNCONTROLLABLY. I WAS ADVISED I MOST LIKELY HYDROPLANED. THE VEHICLE FINALLY SLOWED DOWN AND BACKED INTO A GUARDRAIL. ONLY THE RIM OF THE DRIVER SIDE BACK TIRE WAS DAMAGED. THE IMPACT FELT LIKE THE IMPACT FELT WHEN HITTING A CURB TOO HARD. THIS DID NOT HAPPEN ON THE SIDE OF THE ROAD WITH A SHOULDER, SO AFTER THE TIRE HIT THE GUARDRAIL, I MOVED TO THE CAR TO THE OTHER SIDE OF THE ROAD TO BE ON THE SHOULDER. ONCE I ARRIVED AT THE OTHER SIDE OF THE ROAD, THE AIRBAGS DEPLOYED AND THE BRAKE ASSIST LIGHT CAME ON AND THE POLICE WERE AUTOMATICALLY CALLED. THE CAR WAS TOWED AND THE COLLISION SHOP CANNOT EXPLAIN WHY THE AIRBAGS DEPLOYED. I'M TERRIFIED THAT THE AIRBAGS CAN DEPLOY AT ANY TIME FOR ANY REASON. I AM ALSO TERRIFIED THAT THEY WILL NOT DEPLOY WHEN THEY ARE SUPPOSED TO SINCE THEY DEPLOYED AT LEAST 10-15 SECONDS AFTER THE IMPACT WITH THE GUARDRAIL OCCURRED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11354991September 14, 2020
STRUCTURE:BODY
MAZDA'S SOUL CRYSTAL RED PAINT ON MY CX-5 THAT HAS ONLY 12000 MILES AND IS GARAGED DAILY HAS 12 OR MORE CHIPS ON THE HOOD AND SEVERAL ON THE DOOR. THIS COLOR WAS A $700 DOLLAR OPTION AND THE PAINT IS INFERIOR IN QUALITY AND EASILY CHIPS. HAVE READ ON LINE OF THOUSANDS OF OTHER MAZDA OWNERS COMPLAIN OF A SIMILAR PROBLEM WITH THEIR PAINT. A RECALL SHOULD BE INSTITUTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353285September 5, 2020
STRUCTURE:BODY
THE PAINT EASILY CHIPS DESPITE IT BEING A $1000 UPGRADED PAINT COLOR. WE WERE TOLD BY MULTIPLE MAZDA DEALERS THAT THE 7 STAGE PAINT MAKES IT SOFT AND EASY TO CHIP. THIS IS NOT AN ACCEPTABLE STANDARD, ALL MAZDA PAINTS SHOULD HAVE THE SAME PERFORMANCE AND DURABILITY, ESPECIALLY IF IT IS $1000 UPGRADE. I HAVE FILLED DOZENS OF THESE CHIPS AND APPEAR DAILY, IT IS EVIDENT BY THOUSANDS OF REPORTS ONLINE THAT THIS IS A SIGNIFICANT DEFECT ON MAZDAS BEHALF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353214September 4, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2018 MAZDA CX-5. THE CONTACT STATED WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED AND WAS RESTARTED. WHILE THE PUSH-TO-START WAS ENGAGED, THE VEHICLE REVVED UP HIGH, STALLED, AND RESTARTED. ADDITIONALLY, THE AIR CONDITIONER FAILED TO OPERATE AS DESIGNED. THE RADIO WAS ALSO INOPERABLE. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GUNTHER MAZDA (1800 S STATE RD 7, FORT LAUDERDALE, FL 33317, (954) 420-6565) WHERE IT WAS DIAGNOSED THAT THE BATTERY, A/C MOTOR AND AN UNKNOWN CONTROLLER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED SEVERAL TIMES HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343828August 7, 2020
STRUCTURE:BODY
I AM EXPERIENCING SUBSTANTIAL CHIPPING OF THE PAINT ON MY 2018 MAZDA CX-5. I HAVE ONLY HAD THE CAR JUST UNDER 3 MONTHS AND UNDER 7000 MILES DRIVEN. IT APPEARS AS THOUGH THE PAINT IS NOT BONDED WITH THE METAL UNDERNEATH THE PAINT. OR THAT THE LAYERS OF PAINT ARE NOT BONDED. I HAVE HEARD OF MANY OTHERS EXPERIENCING SAME OR VERY ISSUES WITH THE SOUL CRYSTAL RED PAINT MAZDA IS USING. IT NEEDS TO BE CLASSIFIED AS FAULTY PAINT AND HANDLED BY MAZDA ACCORDINGLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343040August 3, 2020
ENGINE
2018 MAZDA CX-5 GRAND TOURING. ALTERNATOR/AC SERPENTINE BELT TENSIONER LEAKS OIL (ITS HYDRAULIC) AND IF FAILS COULD CAUSE BELT TO COME OFF WITHOUT WARNING AND LEAVE YOU STRANDED. DEALERSHIP INDICATES THIS IS NOT WARRANTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337844July 7, 2020
SERVICE BRAKES
ISSUE WAS A FROZEN CALIPER BRACKET ON THE REAR DRIVERS SIDE WHICH RESULTED IN CREATING EXCESSIVE HEAT AND PREMATURE WEAR OF THE PADS AND ROTORS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331990July 1, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
REAR DRIVERS SIDE CALIPER BECOMES STUCK WHEN ELECTRIC BRAKE WHEN DISENGAGED CAUSING OVER HEATING OF ROTOR AND EXCESS HEAT TO THE WHEEL RESULTING IN PREMATURE WEAR OF ROTOR AND BRAKE PADS AND ALSO COULD LOSE BREAKING CAPABILITY I HAVE MADE AN APPT WITH DEALERSHIP TO RESOLVE ISSUE ON JULY 6TH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330163June 22, 2020
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHILE PARKING AT A VERY SLOW SPEED, THE MAZDA SUDDENLY AND ON ITS OWN ACCELERATED AND RAN INTO A FIXED OBJECT. THE VEHICLE WAS OFF THE ROAD IN A GRASSY PARKING AREA WHEN IT HAPPENED.. . *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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