Mazda CX-5 Complaints (2014)

377 consumer complaints on file.

#10744093July 28, 2015
UNKNOWN OR OTHER
ON 7/23/15, MY KEY FOB WOULDN'T WORK UNLESS I PRESS IT UP AGAINST THE START/STOP BUTTON, THIS HAS HAPPENED A FEW TIME AND I'M NOT TOO WORRIED ABOUT IT. THE ODD THING WAS AFTER IT STARTED AND STILL IN PARK, THE VEHICLE AUTO LOCKED THE DOORS. I DIDN'T THINK TOO MUCH OF IT, I BACKED OUT OF MY DRIVEWAY AS NORMAL AND WENT TO UNLOCK THE DOOR FOR MY WIFE. THE DOOR UNLOCK FUNCTION DIDN'T WORK, IT DIDN'T RESPOND TO MY KEY FOB WITHIN THE VEHICLE OR MY WIFE'S FOB OUTSIDE OF THE VEHICLE. I DECIDED TO PUT THE VEHICLE IN PARK TO SEE IF IT WORK THEN, STILL NO RESPOND TO ALL THREE (DOOR PANEL BUTTON, INSIDE FOB OR OUTSIDE FOB). ONLY AFTER TURNING THE VEHICLE OFF AND BACK ON DID THE LOCK WORK CORRECTLY. I REPORTED IT TO THE DEALER THIS MORNING, AND WAS TOLD THEY HAVE NO IDEA WHAT COULD HAVE CAUSED THIS ISSUE. I FEEL THIS IS A SAFETY ISSUE THAT NEEDS TO BE LOOKED INTO AND ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733700July 13, 2015
VISIBILITY/WIPER
SEVERAL MONTHS AGO I NOTICED A SMALL CRACK IN THE CENTER OF MY WINDSHIELD JUST BELOW THE REARVIEW MIRROR ON MY 2014 MAZDA CX-5. AT NO POINT HAD ANYTHING HIT MY WINDSHIELD AND THERE WAS NO SIGN OF A ROCK OR A CHIP. I LOOKED UP THE COST OF THE WINDSHIELD ON THE INTERNET AND IT WAS THEN THAT I SAW THIS IS A COMMON PROBLEM WITH THIS VEHICLE I AM NOW WAITING ON A REPLACEMENT WINDSHIELD, HOWEVER THERE IS A NATIONAL BACKORDER ON THIS PARTICULAR WINDSHIELD WHICH WOULD ONLY BACK UP MY COMPLAINT THAT THERE IS A LARGER ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733402July 11, 2015
POWER TRAIN
WHILE SITTING AT A STOP SIGN, WAITING TO MAKE A LEFT TURN ONTO A BUSY 2 LANE 55 MPH HIGHWAY. MY RIGHT FOOT IS ON THE BRAKE WHEN THE ENGINE STARTS TO REV UP FOLLOWED BY A LOUD CLUNK WITH THE CAR JUMPING FORWARD. I THOUGHT I HAD BEEN HIT FROM BEHIND BUT WHEN I LOOKED BACK THERE WAS NO ONE IN SIGHT. I PUT THE TRANSMISSION IN PARK AND EXITED THE CAR TO SEE WHAT HAD HAPPENED. NO SIGN OF ANYONE THAT COULD HAVE CAUSED IT. I RE ENTERED THE CAR AND NOTICED THE ENGINE WAS STOPPED. I TURNED OFF THE IGNITION AND RE-STARTED THE ENGINE. ALL SEEMED NORMAL SO I CONTINUED TO DRIVE HOME VERY CAREFULLY. I AM NOW AFRAID TO DRIVE THIS CAR. WHAT IF IT HAD DUMPED ME OUT ON THAT HIGHWAY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730192June 24, 2015
SERVICE BRAKES
I HAVE HAD MY CAR FOR JUST OVER A YEAR AND HEARD A GRINDING NOISE ON THE BACK PASSENGER SIDE. HEARING THIS I IMMEDIATELY TOOK IT TO DEALERSHIP WHERE I BOUGHT THE CAR TO GET IT FIXED. THEY TELL ME THAT IT WAS THE BACK REAR BRAKES. I HAVE HAD MY HONDA ACCORD WITH 140,000 MILES AND HAVE ONLY HAD TO GET THE BRAKES CHANGED A HANDFUL OF TIMES THREE TO BE EXACT. THIS ISN'T RIGHT THE COMPANY HAS MADE SOME KIND OF DEFECT IN ORDER FOR THIS TO HAPPEN. PLEASE HELP I HAVE INVESTED $30,000 ON THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726687June 22, 2015
FUEL/PROPULSION SYSTEM, POWER TRAIN
TURNING INTO INTERSTATE ENTRANCE RAMP, VEHICLE ACCELERATED NORMALLY UP TO ABOUT 40 MPH, THEN LOST ALL POWER EVEN THOUGH ENGINE RACED. SWITCHED AUTO TRANS TO MANUAL MODE AND DISPLAY WAS BLANK WHERE IT SHOULD HAVE SHOWN CURRENT GEAR. COASTED ONTO SHOULDER AND SHUT OFF IGNITION. .... AFTER A FEW MINUTES, STARTED ENGINE AND ISSUE HAS NOT RECURRED.HAD NOTED A SMELL AS OF BURNING PLASTIC FOR SEVERAL MILES PRIOR TO THIS INCIDENT... FOLLOWING DAY, DEALER FOUND "WHAT LOOKED LIKE CARPET DEBRIS WRAPPED AROUND SPEED SENSORS" AND REMOVED IT. THEY FOUND NO OTHER PROBLEM......CURRENT MILEAGE IS 14,590 AND PROBLEM HAS NOT RECURRED....UPDATED 08/12/15 *BF UPDATED 12/23/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723212June 3, 2015
VISIBILITY/WIPER
WE HAD BOUGHT A NEW 2015 MAZDA CX-5 IN DEC2014. AFTER ABOUT 2-3 MONTHS & 3500 MILES, A CRACK SUDDENLY APPEARED ON THE VEHICLE WHEN IT WAS PARKED IN A PARKING LOT. THERE WAS NO EVEIDENCE OF CRACK ON THE COMMUTE TO THAT PARKING LOT EARLIER THAT DAY. THERE WAS NO POINT OF IMPACT OR ANY THING HITTING THE WINDSHIELD, THE CRACK HAS GROWING A LITTLE EVERYDAY. DEALER SAYS IT WAS CAUSED DUE TO A POINT OF IMPACT BUT DOESN'T LOOK LIKE IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722206May 29, 2015
VISIBILITY/WIPER
THE 2014 MODEL VEHICLE WAS PURCHASED NEW IN AUGUST OF 2013. BETWEEN THAT TIME AND MAY OF 2015 THE WINDSHIELD HAS DEVELOPED SIGNIFICANT CRACKS MULTIPLE TIMES AND IS NOW ON IT'S THIRD REPLACEMENT WINDSHIELD (FOURTH TOTAL, INCLUDING THE FACTORY-INSTALLED WINDSHIELD). EACH TIME THE WINDSHIELD HAS BEEN REPLACED WITH A MAZDA BRAND WINDSHIELD - NOT AN AFTERMARKET BRAND BY SAFELITE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716994May 18, 2015
VISIBILITY/WIPER
A CRACK DEVELOPED ON THE WINDSHIELD FROM UNDER THE BOTTOM MOLDING UP 5" AND THEN SPLIT BOTH WAYS ACROSS THE WINDSHIELD, WHILE IT WAS PARKED IN THE DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716245May 13, 2015
VISIBILITY/WIPER
MY WINDSHIELD DEVELOPED A CRACK FROM THE CENTER BOTTOM EDGE OVER NIGHT. IT WAS PARKED IN A GARAGE AS EVERYDAY AND APPEARS TO BE A STRESS CRACK. THE CRACK WAS SIGNIFICANTLY LONG ON THE FIRST DAY ITSELF THAT I HAD TO CHANGE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714221May 3, 2015
STRUCTURE:BODY
THE VEHICLE'S DASH STARTED TO RATTLE AND MAKING A CRACKLING SOUND AS VEHICLE IS DRIVEN ON UNEVEN ROADS. THIS IS DANGEROUS DUE TO THE NOISE DESTRUCTING A DRIVER AND THE DRIVER TRYING TO LOCATE THE NOISE. THERE IS MANY PEOPLE WHO DEAL WITH THIS TYPE OF NOISE IN THIS VEHICLE MAKE AND MODEL AND THE MANUFACTURER SHOULD BE HELD RESPONSIBLE TO FIX THE ISSUE BEFORE IT BECOMES A BIGGER PROBLEM. THIS ISSUE COULD CAUSE SOMEBODY TO LOSE THEIR LIVE BECAUSE THEY WERE DISTRACTED BY THE NOISE THAT IS CAUSED BY A POOR BUILT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713948April 30, 2015
VISIBILITY:WINDSHIELD
MY WINDSHIELD SUDDENLY CRACKED WHILE I WAS DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10711924April 21, 2015
VISIBILITY/WIPER
WHILE DRIVING ON A HIGHWAY AT A NORMAL SPEED, I HEARD A LOUD CRACK HOWEVER SAW NO CRACK IN THE WINDSHIELD AT THAT TIME. I WAS NOT DRIVING BEHIND ANY LARGE TRUCKS AND DID NOT SEE ANY ROCK HIT THE WINDSHIELD. THE NEXT MORNING I NOTICED A CRACK EXTENDING DOWN FROM ABOVE THE REARVIEW MIRROR, AND THE CRACK HAS SINCE GROWN AND IS NOW SPREADING LATERALLY ALONG THE WINDSHIELD. THERE IS NO INDICATION THAT THIS WAS CAUSED BY A ROCK IN KNOTS I THINK IT IS A STRESS RELATED INCIDENT. I HAVE READ SEVERAL TIMES THAT THIS HAS BEEN AN ISSUE WITH THESE VEHICLES AND I AM GOING TO GO TO THE DEALER TO DISCUSS IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706676April 20, 2015
SERVICE BRAKES
I TOOK MY CAR IN FOR ROUTINE OIL CHANGE, NEW WIPER BLADES AND WHEEL ALIGNMENT. I WAS TOLD BY FIRESTONE MECHANIC THAT I NEEDED BACK BRAKES AND THE CALIPERS ARE "STICKING." I WAS TOLD NOT TO DRIVE THE CAR - IT IS UNSAFE!! WHEN I CALLED THE DEALERSHIP THEY INFORMED ME NOT UNDER WARRANTY?! A CAR -- LESS THAN 2 YEARS OLD WITH 32,000 MILES ON IT NEEDS NEW BACK BRAKES AND CALIPERS??? I THINK NOT! TAKING IT TO THE DEALER ON WEDNESDAY TO CHECK IT OUT IN FULL. NOT HAPPY! IF ABLE TO UPDATE ON HERE, I WILL DO SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704128April 7, 2015
VISIBILITY/WIPER
I WAS DRIVING ON A SIDE STREET AND HEARD A LOUD POP. THERE WERE NO OTHER VEHICLES AROUND ME AT THE TIME AND NOTHING HIT THE WINDSHIELD. A LONG THIN CRACK APPEARED FROM THE BOTTOM OF THE MIDDLE OF THE WINDSHIELD AND SPREAD UPWARDS AND TOWARDS THE DRIVER'S SIDE. A SECOND INCIDENT OCCURRED IN JANUARY 2015, WITH SOMETHING HITTING THE WINDSHIELD AND LEAVING A SMALL (QUARTER OF AN INCH IN DIAMETER) STARBURST. AFTER PARKING OUTSIDE ON A WARM 80 DEGREE DAY IN MARCH 2015, I RETURNED TO MY VEHICLE TO FIND THIS STARBURST HAD SPREAD INTO A LONG THIN CRACK ACROSS THE DRIVER'S SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702910March 31, 2015
VISIBILITY/WIPER
2014 MAZDA CX5, HEARD A POP AND NOTICED THE WINDSHIELD WAS CRACKED. THE CRACK STARTED FROM THE BASE, CENTER OF WINDSHIELD, AND TRAVELED VERTICAL APPROX 12-15 INCHES. THERE WAS NO ROCK OR GRAVEL STRIKE, NO VISIBLE CHIP. THIS IS A RECURRING ISSUE WITH OTHER MAZDA CX5'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695229March 18, 2015
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, ENGINE
BOUGHT A 2014 MAZDA CX-5 BACK IN NOVEMBER 2013.UP UNTIL DECEMBER 2014 AND 33K MILES, NO ISSUES. SECOND WEEK OF DECEMBER, WAS ENTERING THE HIGHWAY AND DECIDED TO ACCELERATE A BIT , GOT UP TO ABOUT 80 MPH AND LET OFF THE GAS.THAT'S WHEN ALL OF A SUDDEN THE ENGINE LIGHT, TRACTION LIGHT AND TPMS CAME ON.CAR LOST POWER BUT WAS ABLE TO PULL OFF TO THE SIDE OF THE HIGHWAY.SOUNDED LIKE IT WAS RUNNING ON 3 CYLINDERS, PUSHING THE GAS PEDAL, CAR WOULDN'T GO. SHUT THE CAR OFF AND ON AND PERFORMED LIKE NORMAL.TOOK IT THE DEALER TO HAVE CHECKED OUT.THEY COULDN'T REPLICATE THE ISSUE AND SAYS IT WAS MY K&N FILTER I HAD, WHICH IS FALSE SINCE I'VE HAD THE FILTER FOR THE LAST 20K MILES ON THE CAR AND ANOTHER 30K ON MY 2012 MAZDA 3.LET IT GO THEN THE FOLLOWING DID IT AGAIN AND BUT THIS TIME IT HAPPENED TWICE IN A ROW AND THE ENGINE LIGHT STAYED ON.GOT THE CODE OF P0301 WHICH IS A CYLINDER 1 MISFIRE ISSUE.TAKE IT BACK AGAIN AND THEY KEEP FOR ALMOST 3 WEEKS. THEY FINALLY GOT THE CAR TO DO SHUT OFF. REPLACED FUEL INJECTOR WITH NO LUCK.ENDED UP REPLACING THE CRANK PULLEY AND BELTS AND SAY IT'S WORKING.THEY ALSO REPLACED THE BATTERY BECAUSE THEY SAID IT DIED AND HAD A BAD CELL.PICK THE CAR ON A TUESDAY EVENING AND SURE FRIDAY MORNING DID IT AGAIN!! ALREADY CALLED MAZDA CUSTOMER SUPPORT AND GOT A CASE NUMBER SET UP. DEALER "SAYS" MAZDA WANTED ME TO TAKE A TECH OUT TO REPLICATE PROBLEM, WHICH THEY CAN, WHY THEY WANT ME TOO, I HAVE NO CLUE. SURE ENOUGH THE DAY I TAKE IT TO THE DEALER, IT DID AGAIN ON MY WAY THERE. TECH SCANS THE CAR, SEES THE SAME CODES AND PRINTS THEM OUT. COULDN'T GET THE CAR TO SHUT OFF AGAIN, SO I WAIT. THE FOLLOWING WEEK, CALL MAZDA CUSTOMER SUPPORT AND SAY THE DEALER SAID NO CODES WERE FOUND, BULLCRAP!! COMPLAINED TO THE DEALER SERVICE MANAGER AND HE "SAYS" THAT MAZDA KNOWS THE PROBLEM, SOFTWARE RELATED BUT NO RELEASE DATE. I'M DONE AND FED WITH MAZDA AND THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694202March 13, 2015
VISIBILITY/WIPER
CAR WAS DRIVEN TO THE GYM AND PARKED. OWNER ENTERED THE CAR TO RETURN HOME AND NOTICED A CRACK IN THE WINDSHIELD. CRACK INITIATED UNDER THE DRIVER SIDE SEAL ABOUT HALFWAY UP THE WINDSHIELD AND HAS PROGRESSED HORIZONTALLY OVER 12". NO APPARENT IMPACT OR DEBRIS FOUND ON CAR. APPEARS TO BE CAUSED BY STRESS. FURTHER RESEARCH INTO THIS ISSUE HAS REVEALED MANY OTHER MAZDA CX-5 OWNERS WITH SIMILAR EXPERIENCES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693291March 10, 2015
VISIBILITY/WIPER
WAS DRIVING MY 2014 MAZDA CX-5 IN INCLEMENT WEATHER (SNOWING). HIT A SMALL POT HOLE AND HEARD A LOUD CRACK FROM WITHIN THE CAR BUT WAS NOT SURE WHERE IT CAME FROM. WHEN I GOT TO WORK, I CHECKED THE TIRES AND THE EXTERIOR OF THE CAR FOR DAMAGE. THERE WAS NONE. THE NEXT DAY I NOTICED A SIX INCH CRACK IN MY WINDSHIELD, MIDWAY DOWN, STARTING FROM THE FRAME OF THE WINDOW ON THE DRIVERS SIDE, STRAIGHT INWARD. NEEDLESS TO SAY, AS I DRIVE THE CAR MORE AND MORE, THE CRACK IS SLOWLY SPREADING INWARD AND IS NOW ABOUT 16 INCHES LONG. I CONTACTED THE SERVICE DEPARTMENT AT THE DEALER AND AM BRINGING IT IN FOR INSPECTION FOR A DEFECT. I DO NOT RECALL GETTING HIT WITH ANY PEBBLES OR ROCKS AT THE TIME I HIT THE POT HOLE OR THERE AFTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691558March 2, 2015
VISIBILITY/WIPER
WHEN MY WIFE WENT OUT TO THE CAR ON THE MORNING OF 2/24/15, SHE NOTICED A CRACK IN THE WINDSHIELD. NO SIGN OF ANYTHING HITTING THE WINDSHIELD. IT WAS A 9 INCH CRACK FROM THE BOTTOM CENTER GOING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690217February 24, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, STRUCTURE:BODY
IMPACT WAS ON THE MAZDA DRIVER'S SIDE IN FRONT OF THE WHEEL AND INTO THE CAR- MADE A LEFT HAND TURN DID NOT SEE THE APPROACHING VEHICLE TRAVELING 50 MPH AND HIT THE REAR OF VEHICLE. THAT VEHICLE FLIPPED OVER AND INTO THE SNOWBANK OVER 4 LANES. AIRBAGS IN THE MAZDA DID NOT DEPLOY. CONCERNED AS THE PURCHASE OF THE VEHICLE WAS FOR SAFETY. *JS
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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