Lincoln Navigator Complaints (2003)

127 consumer complaints on file.

#10138842September 29, 2005
AIR BAGS
CONSUMER LINCOLN NAVIGATOR AIRBAG LIGHT CONTINUES TO COME ON AND REMAIN ON FOR VARIOUS LENGTHS OF TIME. *TS THE DEALER HAS BEEN CONTACTED NUMEROUS TIMES. THEY CLAIMED THAT THEY DID NOT KNOW WHY THE AIR BAG LIGHT CONTINUED TO ILLUMINATE AND COULD NOT REASSURE THE CONSUMER THAT THE AIR BAG WOULD WORK IF INVOLVED IN AN ACCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121198May 17, 2005
STEERING:LINKAGES:TIE ROD ASSEMBLY, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SUSPENSION, TIRES
DT: WHILE MAKING A RIGHT TURN OFF ON AN EXIT, THE VEHICLE WENT OUT OF CONTROL, THE FRONT DRIVER'S TIRE ROLLED OFF, THEN THE TIE ROD SNAPPED AND THE CONSUMER WAS TRAPPED. THE CONSUMER HIT A GUARD RAIL. NO OTHER VEHICLES OR PEOPLE WERE INVOLVED. THE CONSUMER STATED THAT TIRE OR TIE ROD WAS SO HOT THAT AS IT ROLLED INTO THE GRASS IT CAUGHT ON FIRE. TIRE WAS RETRIEVED. PROBLEMS WITH REAR DIFFERENTIAL PRIOR TO THE ACCIDENT. THE VEHICLE WAS REGULARLY SERVICED. THE CONSUMER WAS SLIGHTLY INJURED IN THE ACCIDENT. POLICE REPORT FILED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10113441April 6, 2005
AIR BAGS
WHILE DRIVING AT 45 MPH AN ACCIDENT OCCURRED. THE OTHER VEHICLE MADE A SUDDEN LEFT TURN, AND CONSUMER'S VEHICLE CAUGHT THE TAIL END OF THE OTHER VEHICLE. HOWEVER, THE AIR BAG DID NOT DEPLOY.*AK
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10117138March 30, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE SHIFTING THE TRANSMISSION WOULD DOWN SHIFT ON ITS OWN. DRIVER HEARD A CLANKING SOUND. DRIVER TOOK VEHICLE TO THE DEALER, AND MECHANIC DETERMINED THAT THE PROBLEM COULD NOT BE DUPLICATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108127January 28, 2005
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE SUNROOF OF MY 2003 LINCOLN NAVIGATOR HAS A DEFECT IN THAT IN HEAVY RAIN THE TRACKS OF THE SUN ROOF FILL WITH WATER AND OVERFLOW INTO THE HEADLINER (INTERIOR) AND LEAK INTO THE CAR FROM VARIOUS LOCATIONS SUCH AS THE DVD PLAYER. THIS HAS HAPPENED 2 TIMES SINCE OWNERSHIP. WAS TOLD BY THE LINCOLN DEALER THAT IT WAS A DEFECT IN DESIGN AND THEY COULD NOT FIX IT. THEY SAID THEY WOULD REPAIR ANY DAMAGE CAUSED BY THE PROBLEM, BUT ONLY IF THE CAR WAS STILL "IN WARRANTY". THERE SEEMS TO BE A PROBLEM WITH THE DRAIN HOLES IN THE SUNROOF THAT DOES NOT ALLOW FOR PROPER DRAINING. I HAVE TALKED TO ONE OTHER OWNER OF AN FORD EXPEDITION AND FOUND HE HAD THE SAME PROBLEM. HE WAS ALSO TOLD IT WAS A DESIGN FLAW IN THE SUNROOF. I THINK FORD WAS AWARE OF THIS PROBLEM AND SHOULD HAVE ADVISED ME AND ALL OTHERS BEFORE WE PURCHASED THE CAR. EVERYTIME IT RAINS HEAVY THE RAIN LEAKS INTO THE VEHICLE AND I AM AFRAID IT WILL CAUSE AN ELECTRICAL SHORT AND FIRE IN THE CAR. THE WATER TRAVELS DOWN THE HEADLINER INTO THE DASHBOARD AREA AND ALSO THE DVD AS STATED ABOVE. IF YOU CAN LOOK INTO THIS PROBLEM AND SEE HOW MANY PEOPLE ARE EFFECTIVE BY THIS I WOULD APPRCIATE IT. I DO BELIEVE, IF YOU INVESTIGATE, YOU WILL FIND THIS IS A COMMON PROBLEM FOR ALL OWNERS OF NAVIGATORS OR EXPIDITIONS AND MAYBE EVEN EXPLORERS. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109614January 13, 2005
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
WHILE DRIVING 70 MPH THE VEHICLE WOULD SUDDENLY SHUT DOWN. THIS PROBLEM HAS OCCURRED FOUR TIMES. *NM THE VEHICLE WOULD LOSE POWER STEERING AND POWER BRAKES. THE SERVICE DEALER TRIED VARIOUS FIXES BUT THE PROBLEM REMAINED THE SAME. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103718December 14, 2004
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
WHILE DRIVING VEHICLE STALLED FOUR TIMES ON THE HIGHWAY. ALSO, VEHICLE HAD PROBLEMS WITH GETTING THE GEAR OUT OF PARK. CONTACTED THE DEALER. THE PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101295November 18, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHILE APPLYING THE BRAKE PEDAL CONSUMER HEARD A LOUD SQUEAKING NOISE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BRAKE PADS NEEDED TO BE REPLACED, AND REPLACED THEM. TWO MONTHS LATER, WHILE DRIVING 10 MPH, VEHICLE VIBRATED UNCONTROLLABLY, AND CONSUMER HEARD A LOUD KNOCKING NOISE COMING FROM THE FRONT. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, BUT THE CAUSE OF THE PROBLEM WAS NOT DETERMINED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086506November 1, 2004
ELECTRICAL SYSTEM, STRUCTURE
THE RETRACTABLE POWER RUNNING BOARDS ON MY 2003 LINCOLN NAVIGATOR INTERMITTENTLY FAIL TO DEPLOY AND/OR RETRACT. AS A RESULT OF THE FAILURE TO DEPLOY, I FELL WHILE EXITING THE VEHICLE, HITTING MY HEAD ON THE GROUND, INJURING MY LOWER BACK (LUMBAR)IN TWO PLACES AND FRACTURING MY (THORACIC) SPINE AT T-12. I'VE RESEARCHED THIS ON LINE AND FOUND SEVERAL OTHERS VEHICLE OWNERS WHO HAVE THE SAME PROBLEM WITH THE RUNNING BOARDS. I'M TOLD THAT FORD HAS A SERVICE BULLETIN #17249 THAT DESCRIBES THE MALFUNCTION. FORD AND THE DEALER HAVE BEEN UNABLE OR UNWILLING TO REPAIR MY VEHICLE. I HAVE LEFT IT WITH THE DEALER FOR REPAIRS NUMEROUS TIMES, TWICE ONE OF THE RUNNING BOARDS WAS STUCK IN THE OUTER POSITION AT THE TIME IT WAS LEFT FOR REPAIR. I HAVE MET WITH THE FACTORY ENGINEER ON TWO OCCASIONS. I HAVE MADE NUMEROUS COMPLAINTS AND TELPHONE CALLS TO THE LINCOLN CUSTOMER SERVICEHOTLINE AND MET WITH SMITHTOWN LINCOLN MERCURY'S PREVIOUS AND CURRENT SERVICE MANAGERS. A DANGEROUS CONDITION EXISTS. HOPEFULLY YOU WILL TAKE AN INTEREST AND FORCE THEM TO TAKE WHATEVER ACTION IS REQUIRED TO CORRECT THE MALFUNCTION BEFORE OTHERS ALSO SUSTAIN SERIOUS INJURIES. *SC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10103160October 27, 2004
ELECTRICAL SYSTEM
WHILE DRIVING VEHICLE EXPERIENCED COMPUTER ELECTRONIC SYSTEM SHUTDOWN. *BF THE CONSUMER REFERENCED 10044144 A PREVIOUS CLAIM FILED ABOUT THE SAME PROBLEM. THE CONSUMER LOST POWER STEERING AND POWER BRAKES WHILE TRAVELING AT A SPEED OF 70 MPH. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044144October 27, 2004
ELECTRICAL SYSTEM
WHILE DRIVING AT 45 MPH, THE VEHICLE EXPERIENCED A COMPLETE ELECTRONIC SHUTDOWN CAUSING THE STEERING TO BECOME INOPERATIVE AND BRAKE PROBLEMS. THE VEHICLE HAD COME TO A ROLLING HALT. THE LINCOLN DEALERSHIP WAS UNABLE TO ASSURE REPAIRS OR EXPLAIN THE CAUSE AND EFFECT OF THE MALFUNCTION. *AK *SCC *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090133August 31, 2004
SUSPENSION:FRONT
WHILE DRIVING AT ANY SPEED CONSUMER HEARD A NOISE COMING FROM INSIDE OF THE ENGINE. VEHICLE WAS INSPECTED SEVERAL TIMES, AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087289August 5, 2004
STEERING:LINKAGES:TIE ROD ASSEMBLY
WHILE DRIVING 20 MPH FRONT TIE ROD COLLAPSED, CAUSING CONSUMER TO LOSE CONTROL OF THE VEHICLE. VEHICLE WAS TOWED TO THE DEALERSHIP FOR INSPECTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081356August 5, 2004
SERVICE BRAKES, HYDRAULIC, STRUCTURE, VISIBILITY, POWER TRAIN:MANUAL TRANSMISSION:COLUMN SHIFT ASSEMBLY, SEATS
DEALERSHIP REPLACED THE MOTOR AND THE COMPUTER OF DRIVER'S SEAT THAT WAS TOO LOOSE AND MOVED BACK AND FORTH WHILE DRIVING, CAUSING A DISTRACTION TO THE CONSUMER. 6 MONTHS LATER, CONSUMER EXPERIENCED THE SAME PROBLEM. *AK THE VEHICLES BRAKES SQUEAKED, THE DOOR PANEL WAS LOOSE, THE SIDE MIRROR MOTOR FAILED. THERE WAS A RATTLING NOISE COMING FROM THE REAR CENTER CONSOLE AND THERE WAS A LOUD HUMMING NOISE FROM THE PASSENGER DASH IN COLD WEATHER. THE GEAR SHIFTER BROKE WHILE DRIVING. THE ORIGINAL WINDSHIELD WIPER LEFT A BLACK SMEAR ON THE WINDOW WHEN IT RAINED WHICH MADE IT DIFFICULT TO SEE. THE FRONT DOOR MOLDING WARPED. THE CONSUMER NO LONGER WASN'T THE VEHICLE AND HAS REQUESTED A REFUND. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083442July 21, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
CONSUMER STATED THAT WHEN OPENING VEHICLE DOORS OR WHEN DRIVING, WITHOUT WARNING REMOTE MARROW WOULD SHIFT IN THE DOWNWARD POSITION FACING THE GROUND. DEALER AND MANUFACTURE HAS BEEN CONTACTED. PLEASE PROVIDE FURTHER DETAILS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080693July 9, 2004
STRUCTURE:BODY:DOOR
DOOR RATTLES AND WIND NOISE OCCURS WHEN DRIVING AT HOGHWAY RATED SPEED. THIS IS THE SAME ISSUE AS COMPLAINT#'S: 10062258,10005562,10028646. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10081903July 6, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, STRUCTURE, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
PASSENGER SIDE MIRROR DOES NOT WORK PROPERLY, RADIO COVER HAS MARKS ON IT WHERE IT RETRACT INTO THE DASH, KICK PLATE INSIDE OF THE DRIVER'S SIDE DOOR IS BROKEN, ALL FOUR DOORS EXTERNAL PATTERNS ARE LOOSE, AND THE FRONT CONSOLE LOCK IS BROKEN.*MR THE DOOR AJAR LIGHT ILLUMINATED CONTINUALLY AFTER BEING REPAIRED THREE TIMES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10078988June 29, 2004
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL
AFTER PURCHASING A 2003 NAVIGATOR WITH POWER RUNNING BOARDS, I NOTICED THAT THE RUNNING BOARDS DO NOT ALWAYS DEPLOY (IE; MOVE OUT) WHEN A DOOR IS OPENED. I HAVE WORKED WITH MY LOCAL DEALER TO GET THE MATTER RESOLVED AND THE MANUFACTURER CONTINUES TO EXTEND THE DATE THAT THEY PROMISE THERE WILL BE A FIX. I HAVE BEEN WAITING FOR MORE THAN A YEAR. THE FIRST FIX DATE WAS OCT'03, THEN NOV'03,THEN DEC '03 AND NOW DEC '04. THIS CAN BE A SERIOUS SAFETY PROBLEM IS SOMEONE WAS TO OPEN THE DOOR AND TRY TO STEP OUT OF THE VEHICLE WITH NOTHING TO STEP ON TO -- ESPECIALLY IF YOU FACTOR IN THE HEIGHT OF THE VEHICLE. LINCOLN HAS MOST DEFINATELY DROPPED THE BALL ON THIS ONE AND SEEMS TO NOT VIEW THE MATTER AS A HIGH PRIORITY. I CALLED THE LINCOLN CUSTOMER HOTLINE AND THEY HAVE NOT BEEN HELPFUL, NOR HAVE THEY BEEN ABLE TO GET BACK TO ME WITH ANY ANSWER. I HAVE BEEN TOLD BY MY DEALER THAT LINCOLN HAS DETERMINED THAT THE ELECTRONIC "CONTROL" MECHANISM IS DEFECTIVE. I AM EXTREMELY DISSAPOINTED WITH LINCOLN OVER THE MATTER AND FEEL THAT THEY HAVE ABANDONED PURCHASERS OF THEIR LINCOLN NAVIGATOR'S.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073805June 25, 2004
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
WHEN DRIVING THE VEHICLE AT ANY SPEED, THE DRIVER NOTICED THAT BOTH SIDE MIRRORS SHOWED POOR VISIBILITY WHEN TOWING A TRAVEL TRAILER. THIS CAUSED THE DRIVER NOT TO SEE OTHER PASSING VEHICLE'S. THE CONSUMER HAD MADE CONTACT WITH THE DEALER ABOUT THIS ISSUE. *JB THE CONSUMER FEELS THE MIRRORS SHOULD BE EXTENDED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073057May 24, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, VISIBILITY:REARVIEW MIRRORS/DEVICES, WHEELS, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC., EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
I PURCHASED MY VEHICLE BRAND NEW IN JANUARY OF 2003. I HAVE HAD NUMEROUS PROBLEMS WITH THE VEHICLE SINCE DAY 1.THE ENTIRE COMPUTER HAD TO BE CHANGED. THE TRUCK STALLED ON ME AT HIGHWAY SPEED. IT TOOK OVER 2 1/2 WEEKS TO GET MY VEHICLE BACK.HERE IS A LIST OF THE OTHER PROBLEMS I HAVE HAD. THE REAR VENT MOTORS HAVE BEEN CHANGED . I HAD MY WINDOWS STUCK OPEN WITH HALF OF MY ELECTICAL SYSTEM OUT FOR OVER FOUR DAYS DUE TO THE PROBLEM. THE SIDE VIEW MIRROR MOTOR HAD TO BE CHANGED. THE POWER RUNNING BOARDS HAVE NEVER WORKED PROPERLY AND THE DEALER CAN'T FIND THE PROBLEM. ALL FOUR WHEELS HAD TO BE CHANGED DUE TO PEELING. A NEW ALTERNATOR HAD TO BE INSTALLED WHICH LEFT MY VEHICLE DEAD WITHOUT WARNING. THE CD CHANGER HAD TO BE REPLACED. THE ENTIRE NAVIGATION SYSTEM HAD TO BE REPLACED. THE COIL HAD TO BE CHANGED THREE TIMES. WHICH ONCE AGAIN DIED AT HIGHWAY SPEED ON ME. I WAS NEARLY HIT BY A SEMI TRUCK FROM BEHIND. I THOUGHT FOR SURE THAT MY FAMILY AND I WERE GOING TO BE SERIOUSLY INJURED. IT IS AT THE DEALER RIGHT NOW GETTING LOOKED AT. TWICE WHILE BEING AT THE DEALER FOR SERVICE, MY VEHICLE WAS HIT NEEDING REPAIR. THE LIST GOES ON. AS YOU CAN SAY MY VEHICLE IS AT THE DEALER MORE THAN IT IS AT HOME, WHERE IT SHOULD BE. MOST OF THE PROBLEMS TIE MY VEHICLE DOWN FOR MORE THAN A WEEK. I AM FED UP AND TIRED OF ALL THE PROBLEMS. I DON'T FEEL COMFORTABLE DRIVING SUCH AN UNSAFE VEHICLE. I KNOW IT WILL STALL AGAIN ON ME. HOPEFULLY THERE WILL BE NO INJURIES OR FATALITIES DUE TO SUCH AN UNRELIABLE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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