Lincoln Nautilus Complaints (2020)

34 consumer complaints on file.

#11617686October 2, 2024
VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2020 Lincoln Nautilus. The contact stated while driving downhill at 55 MPH with the cruise control activated, the vehicle failed to maintain the set speed and accelerated to 70-75 MPH. The vehicle was taken to the dealer, and the contact was informed that the vehicle had standard cruise control; not adaptive cruise control that could automatically apply the brakes while driving and maintain the set speed. The vehicle was then taken to Ellsworth Ford, Inc. (424 Industrial Rd, Ellsworth, WI 54011), where an unknown repair was performed; however, the failure persisted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601751July 13, 2024
WHEELS, UNKNOWN OR OTHER
When I took the vehicle in for service, I had to replace all 20 lug nuts as the dealer service department reported they were "swollen" and they were unable to complete the tire rotation. This also poses a safety risk as if I had a flat tire, I could not get them off to change a tire. They could also break causing stress on others and cause a wheel to come off of the vehicle. I was advised that this is a common problem with Ford/Lincoln vehicles, however there didn't seem to be any warranty coverage or safety recalls. If this is a common problem or some type of defect, it seems that I should not have had to spend $240 to replace them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570397February 6, 2024
ENGINE, POWER TRAIN
When taking off from stop light or stop sign between the speed of 35-45 the car feels like it’s seizing!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561745December 25, 2023
EXTERIOR LIGHTING
High mount brake light failure (2nd occurrence) November 2023 at 13,400 miles. Vehicle was repaired under warranty. This occurrence appears to be a repeated faulty part. Failure of high mount brake light creates rear collision potential in low visibility scenarios. The part (13613A High Mount Stop Lamp Assembly) appears to be a known faulty part by manufacturer or vehicle design. There are no warning lamps or messages to warn driver that failure has occurred. Problem could go unnoticed for an extended time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556002November 20, 2023
EQUIPMENT
The contact owns a 2020 Lincoln Nautilus. The contact stated while driving 10 MPH, the Hollywood Destination E Rack Bicycle Carrier had detached and fell onto the roadway. No warning light was illuminated. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The contact referenced NHTSA Campaign Number: 23E085000 (Equipment) as the cause for the failure. The failure mileage was approximately 16,000. The contact requesting the complaint be closed with a satisfactory outcome.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553530November 4, 2023
EXTERIOR LIGHTING
High mount brake light (or third brake light) failure occurred September 2022 at 8,000 miles. Vehicle was repaired under warranty. Failure of high mount brake light creates rear collision potential in low visibility scenarios. The part (13613A High Mount Stop Lamp Assembly) appears to be faulty by manufacturer or vehicle design. There are no warning lamps or messages to warn driver that failure has occurred. Problem could go unnoticed for an extended time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528446June 23, 2023
BACK OVER PREVENTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2020 Lincoln Nautilus. The contact stated that while his wife was reversing in the rain, the back-up camera image was distorted. There were no warning lights illuminated. The contact called the local dealer and was informed that the failure might be due to a leak. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 40,009.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523075May 21, 2023
STEERING
According to Lincoln, in their manual, the 2020 Lincoln Nautilus is designed such that it can be recreational towed behind a motorhome. My first experience towing this vehicle resulted in a violet "wobble" that shook a 43 foot motorhome when making a normal left hand turn. A second incident occurred when a dip in the road caused the wobble. In both incidents it was necessary to come to a complete stop and then proceed and the wobble disappeared. This problem has been discussed on RV Forums over the years but I'm not sure if it has been report. It was stated that in one incident the hitch of the RV snapped causing the towed vehicle to crash. I believe this is a potential danger on our roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521005May 8, 2023
POWER TRAIN
VEHICLE HAS AN ERRATIC TRANSMISSION ISSUE. DDOES NOT RESPOND AT TIMES WHEN IN TRAFFIC AT LOW SPEEDS. DO NOT FEEL SAFE IN TRAFFIC BECAUSE OF THIS. WORRIED IF IT WILL RESPOND WHEN ASKED TO DO SO. NO CODES OR OTHER WARNINGS ARE GIVING BY THE VEHICLE. BEEN TO THE DEALER AT LEAST 3X AND ONCE THE RESET THE COMPUTER BACK TO FACTORY SETTINGS ONLY TO HAVE IT MORPH BACK INTO ITS UNRELIABLE STATE AFTER 2K MILES WERE ADDED. THE DEALER ART HILL FORD CLAIMS THEY ARE BACKED UP WITH WORK AND DONT NOTICE ANYTHING WRONG WHEN DRIVING IT ON A FEW OCCASIONS. BUT ADMITTLEY STATE THAT THE 10 SPEED TRANSMISSIONS ARE A PROBLEM. THE MANUFACUTER LICOLN OFFERED A BUY BACK BUT CHANGED IT TO 10 FREE OIL CHANGES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513492March 23, 2023
STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
We were driving down the highway, when a huge explosion sound occurred. We pulled off at the next safe spot to look what happened. The sunroof had exploded and a huge hole was in the sunroof. Glass shards were everywhere. Thankfully the interior cover was shut. We might not be alive today if it would have been open. Glass in my eyes, crash into other vehicles, use your imagination on how bad this could have turned out. Looking online reveals this is happening a lot. Someone will eventually get killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503290January 23, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
My car won't start when I press the brake and hit the start button, which then flashes green instead of staying green. I have to go through the same steps several times before it will turn on. The menu goes through the entire functions of the engine. For me, I never know if the engine will start or I will be stranded. I thought after two visits to service, it was fixed. Today, it stalled at a green light, and when I powered off and powered back on, the start button started the flashing light, the function menu again. My car wouldn't start and there was a long line behind me. I bought my car in Feb 2021 and only have 17,500 miles because I'm afraid of being stranded. I paid $52,000 cash for this car and expect that when I turn it on, I'll be able to drive to my destination without problem. This will be the THIRD TIME MY CAR IS IN SERVICE. THE DEALERSHIP WON'T GIVE ME A LOANER BECAUSE OF COVID. I've never been so disappointed over something I've bought. The dealership is of very little help or empathy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484267September 13, 2022
VEHICLE SPEED CONTROL
When accelerating onto the interstate the traction control engages without a warning light. It occurs on dry pavement. The acceleration is not excessive and there is no loss of traction. The traction control disengages when the accelerator pedal is released.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427694August 4, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
The contact owns a 2020 Lincoln Nautilus. The contact received notification of NHTSA campaign number: 20V575000 (Visibility). The dealer was contacted on multiple occasions and informed him that the part was still unavailable. The contact also stated that soon after receiving the recall notice, the back over prevention camera failed to operate. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 2,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420872June 14, 2021
POWER TRAIN
I’ve only had the car 2 weeks brought brand new from Crest Lincoln on May 28,2020. Every time I try to accelerate the car doesn’t want to move , it sounds like it’s trying to get power. It makes a humming noise then it slowly starts to move and the care jerks and pick up speed. I don’t like it, I’m afraid that when i come to a light and it doesn’t accelerate I might get hit from behind. I contacted the sales person Paul Smith (on vacation) then I spoke to the Sales Manager (Deno Martino) told him my story. He said he believes its the software. And that he will tell the Service Manager to reach out to me ( Bob Elliott) I honestly believe that the car shouldn’t been sold and the sales person and sales manager knew it. It was a sale for them and a bad experience for me. I didn’t test drive the car because I test drove the 2021 and it drove good so I didn’t even think about test driving the 2020. Lesson Learned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Lincoln Nautilus