Lincoln MKZ Complaints (2017)

158 consumer complaints on file.

#11590205May 22, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2017 Lincoln MKZ. The contact stated while at a stop, the vehicle failed to respond while depressing the accelerator pedal. The vehicle was towed to an independent mechanic where it was diagnosed that the flex plate and torque converter needed to be replaced. The vehicle was not repaired due to the cost. The contact referenced Ford Campaign Number: 17S16. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587252May 6, 2024
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The vehicle transmission shift is controlled by buttons to the right of the dashboard. The letters identify Power on/off, R, Dr., etc.. The identifying imprints for each shift within a short time are erased, making it impossible to readily identify and engage in the appropriate gear or command. This poses a hazard when approaching a difficult traffic situation, when parking, or a safety issue when the power button is mistakenly turned off, when the reverse button is pressed when you are expecting to engage into Drive. It's also important to note that the vehicle safety break is engaged through the transmission posing another safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584430April 22, 2024
STRUCTURE:BODY:HOOD
The contact owns a 2017 Lincoln MKZ. The contact stated that while the vehicle was parked, he observed a white blooming substance between the windshield and under the hood. The contact stated that he also observed a spot on the passenger’s side of the hood that was bubbling up. Additionally, the contact observed corrosion on the seamline of the underside of the hood, and the aluminum shell separated from the steel underside. The vehicle was taken to a body shop where it was diagnosed that the hood and hood mounts needed to be replaced. The vehicle was not repaired. The vehicle was then taken to a dealer where it was diagnosed that the hood needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583662April 17, 2024
ENGINE
In February of 2024, my check engine light came on. I took it to a dealership who informed that it was a spark plug issue and that they had replaced it. The check engine light came on again fairly soon after, and before I could get it back to the dealership the car died. I had it towed there and was told that the battery needed to be replaced. The day after I got my car back, the light came back on again. After taking it back to the dealership, it was determined to be an engine issue, with coolant leaking everywhere (which is what ruined the spark plug and battery.) The estimate to fix this issue is $6,550.00. My Lincoln MKZ has approximately 60,000 miles and one owner who took care of the maintenance religiously - this should not be happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580593April 2, 2024
ENGINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM
While out of town, the check engine light came on and the car began sputtering. There was a Lincoln dealer a couple miles away so I went there. The scan found code p303 and coolant had intruded in cylinder 3 and the engine needed to be replaced. The Lincoln dealer stated that there was a service bulletin issued about this problem with eco boost 2017 Lincolns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579245March 25, 2024
ENGINE
The 2017 MKZ has an oil leak. I was informed during a recent state inspection and oil changed. When I left to take the car in, I noticed about a fist size spot of oil on the garage floor. When I received the call from the dealership, my MKZ was serviced. The oil leak was from the oil pan. I was also, informed it required TSB. Explained by the Ford Team Leader, it did not only need a new gasket. The service for the oil leak required the following; New oil pan, new valve covers, new gaskets, etc. Lincoln has designed a NEW pan, valve cover, gaskets which should eliminate the oil pan leak. The total repair cost went into approximately 4 TIMES the cost for a normal oil pan gasket replacement. In researching, it appears Lincoln has known of the potential problem since 2015 and I purchase this as a new used. When I purchased the car, it was a bought back and I was told all issues were repaired, but it appears if this was an issue in 2015 and Lincoln has designed new parts, why was the oil pan and covers not replaced, if this engine has a known history of oil leaking. There not a recall or some type of resolution for the repair after any warranty issues. This is a design and manufacturing fault and negligence on Lincoln. Now this extreme high-cost repair is placed on the consumer to fix Lincoln's known engine design issue to eliminate the oil leak. Either a recall should have been called or the repair should not be fully on the owner. Now I am beginning to smell oil after just short drives around town.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578934March 22, 2024
PARKING BRAKE
The contact owns a 2017 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, the parking brake malfunctioning, service immediately warning light illuminated. The contact was driving on a busy highway when the failure occurred. The contact stated that when the vehicle was brought to a complete stop, the contact noticed that the rear passenger's side tire was cracking. The contact stated that the side wall was completely detached from the tire, however the cracked tire was still attached to the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,989.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576846March 12, 2024
SERVICE BRAKES
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555401November 16, 2023
ENGINE, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
The contact owns a 2017 Lincoln MKZ. The contact stated that the Navigation System was providing inaccurate information. The contact stated that the Navigation System became inoperable. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the gas cap was loose. The vehicle was taken to the dealer, where it was diagnosed that the Navigation System needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 20,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551870October 25, 2023
ENGINE
Coolant leaked into cylinders causing my engine to regularly overheat, forcing me to replace the engine at about 78,000 miles. Although I didn't realize it at the time, the first indication of a problem was at 72,737 miles (just 2,737 miles out of warranty), which is when I had the first overheating incident. According to my research, Ford has known about this problem for many years, and it affects many models over many model years, but they have yet to address the problem with the public. I was fortunate in that I didn't have a fire or an accident due to this known problem. Ford has issued several Technical Service Bulletins about it, the most recently being 22-2229, which is attached. Lincoln assisted me with covering the engine replacement, but in total, I am out $3,864.80 due to this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547122September 28, 2023
ENGINE
There are numerous reports of engines needing to be replaced due to coolant intrusion on the engine which causes overheating due to coolant loss. It eventually causes engine misfire a=in cylinder #2 or 3. Ford/Lincol does not want to cover engine replacements cut issued a TSB stating that engined need to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545323September 19, 2023
ENGINE
September 2023, 2017 MKZ showed misfire cylinder 3. Had a rough idle started back up and got a puff of white smoke from tailpipe. Towed to dealer who told me I needed new engine. 10k. Car has 64k miles. Dealer says I missed power train warranty by 1 month and 8 days. Contacted headquarters who initially said I had 11 months left. Headquarters recommended a local Ford dealer who told me it wasn't covered. I'm stuck with 20k debt and ford knows about this coolant engine flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541872August 31, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541617August 30, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Lincoln MKZ. The contact stated while driving 30-40 MPH and depressing the brake pedal, the vehicle failed to respond immediately. The contact stated that the vehicle responded when the brake pedal was depressed down to the floorboard. The contact stated that as she continued driving, the message "Brake Fluid" was displayed. The contact drove to the residence, where she noticed that brake fluid was leaking onto the ground. The contact later became aware that the VIN was included in NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer and a second dealer Ford of Latham (637 Columbia St Ext, Latham, NY 12110) were contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 71,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540511August 24, 2023
SERVICE BRAKES
The contact owns a 2017 Lincoln MKZ. The contact stated that upon depressing the brake pedal, the brake pedal made an abnormal squeaking sound. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was determined that the brakes had failed. The contact stated that the brakes had been replaced twice, including the rotors; however, the failure persisted. The contact stated that the vehicle had been taken to the independent mechanic several times for repairs. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538144August 12, 2023
ENGINE
2017 lincoln mkz 2.0L ecoboost engine Coolant intrusion into cylinder due to cracked engine block from factory defects in water jacket design. This will cause engine to fail, over heat, potential fire risk. Issue identified by certified dealer and lincoln refuses to fix due to out of warranty. Issue is known by lincoln and is same as 1.6L ecoboost recall. Check engine light indicated misfire in cylinder, however light is intermittently illuminated and does not identify the actual issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536963August 7, 2023
ENGINE
While driving my 2017 Lincoln MKZ 3.0L in March 2023, I experienced a loss of power and then engine stalled, fortunately I was at a stop and was able to re-start the vehicle and limp home, (which was nearby). If this loss of power and then stall would have happened while I was moving in traffic the failure could have lead to a catastrophic outcome including loss of life. It was determined via OBDII analysis conducted by the Lincoln Service department that DTC P0302 was triggered. Upon further inspection by the service department it was revealed that the issue was related to TSB 19-2243, which reads "2.7L/3.0L - Oil Consumption With DTC P0524 And/Or P06DD, Rough Idle, Misfire And/Or White Or Blue Exhaust Smoke - Built On 1-Apr-2016 And Through 1-Jan-2017". Unfortunately, my vehicle was built during this known defect time frame. And the remedy required new cylinder head. The new cylinder head and subsequent parts and labor cost me $3,126.58. This was extremely unfair as my only because my vehicle did not fall within the warranty period or mileage. The vehicle was over 6 years old with 36,934 miles. This very serious failure mode could have resulted in a loss of life if experienced while driving on a highway or any other situation in which the vehicle was mobile and experienced a sudden loss of power in traffic. Further disappointing is that I would estimate that there were many vehicles that experienced the defect noted in the TSB but these were not reported publicly because they were "lucky enough" to fail during the warranty period. My costs should be reimbursed by Lincoln given this was a known defect during the build time frame. And at minimum there should be a safety recall for the vehicles built during the time period noted in the TSB. I will personally never purchase another Lincoln not to mention a Ford, of which I currently have 3 Ford/Lincoln.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534950July 28, 2023
ENGINE
In September 2022, I began noticing issues with my 2017 Lincoln MKZ. Despite notifying Lincoln and the dealer, they delayed inspection due to their policy that a check engine light was not a sufficient reason for an early inspection without an appointment. It was only inspected in November. I also was told both by the dealer and Lincoln corporate customer service that I couldn't take my car to other dealers to get it inspected. In November 2022, it was finally inspected, but they were unable to diagnose the issue. By July 2023, the issues escalated - my car was now diagnosed as requiring a new engine due to coolant leakage into the engine. I was shocked and horrified at this outcome, given that I had only driven the car for 25k miles since its purchase in 2020. Over a third of submitted complaints to nhtsa regarding this vehicle model are related to engine failure due to coolant leakage. TSB reports and existing class action lawsuits indicate that the issue is a known design flaw in the engine affecting both Lincoln MKZ and certain Ford Fusion models. Technical Service Bulletin (TSB) 22-2134, indicates that the problem may present "with or without an illuminated malfunction indicator lamp (MIL)". A complete engine replacement is their proposed solution. Despite the urgent need for corrective action, Lincoln's response has been neither prompt nor transparent. They seem to be avoiding responsibility rather than addressing this critical defect, as evident in their decision to discontinue the MKZ and the Ford Fusion in 2020 a year after acknowledging these issues. This is a case of warranty and insurance fraud, not to mention a critical failure in maintaining public safety. I urge NHTSA to thoroughly investigate this defect affecting numerous vehicles and compel Lincoln to rectify it. For the past two weeks, I've requested multiple times my vehicle records from Lincoln but received none, leaving my car hostage in the shop. Please consider this plea for action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534761July 27, 2023
ENGINE
Engine light would come on & off. Took my care in to be inspected - they determine i need a new motor -due to defect in motor design leaking antifreeze into cylinders. Not cover by warranty because i was 2 months out of the 6yr. period with only 47,000 miles on it. They will do nothing for me except charge for a new motor. My understanding is this 4 cylinder w/turbo motor in Ford/Lincoln has a known design flaw that they hope no one finds out about.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533667July 21, 2023
WHEELS:LUGS/NUTS/BOLTS/STUDS
The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated that while attempting to replace all four tires, the contact became aware that the lug nuts were swollen. The vehicle was taken to the dealer, who informed the contact that the lug nuts needed to be heated to remove from the wheel studs. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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