Lincoln MKZ Complaints (2017)

158 consumer complaints on file.

#11635258January 10, 2025
ENGINE
The contact owns a 2017 Lincoln MKZ. The contact stated that while driving at various speeds, the temperature gauge would indicate that the vehicle was hot(H). In addition, the vehicle would lose power upon depression of the accelerator pedal. The vehicle was taken to a dealer where they replaced the engine under warranty. After the engine was replaced, the contact experienced an engine oil leak which was also repaired under warranty. Almost a year later, the check engine light appeared on the instrument panel; this time, the vehicle was taken to another dealer(Planet Ford Dallas-3333 Inwood Rd, Dallas, TX 75235). The contact was later informed by the dealer that coolant had leaked into the engine which resulted in engine failure. The manufacturer was notified of the failure. The failure mileage was approximately 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630323December 12, 2024
STEERING
There was a recall for a loose steering wheel bolt . The recall was repaired at the dealership but now the steering wheel is loose again. I feel like this issue is grounds for a second recall. Not sure what is going on . Please advise before something bad happens
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625492November 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Lincoln MKZ The contact stated while driving 35MPH, the check engine light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant was in the number two cylinder and the engine needed to be replaced. The vehicle was not repaired. The contact was relating the failure to TECHNICAL SERVICE BULLETIN 19-2172 (Coolant In Cylinders, White Exhaust Smoke, And/or Illuminated MIL) however the VIN was not included in the service bulletin. The manufacturer was notified of the failure and offered no assistance informing the contact that the VIN was not included in the service bulletin. The failure mileage was 7,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623511November 4, 2024
ENGINE
The contact owns a 2017 Lincoln MKZ. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a coolant leak and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622794October 30, 2024
POWER TRAIN
The contact owns a 2017 Lincoln MKZ. The contact stated while driving at an undisclosed speed, there was a whining sound coming from under the hood. The vehicle was driven to the residence. The contact stated that on the following day, the vehicle was started; however, while driving 30 MPH, the accelerator pedal was depressed but the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 30 MPH. The vehicle was driven to the place of employment. The contact stated that after work, the vehicle was started, and the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. The vehicle was driven to the residence. The contact stated that on the following day, the vehicle was started; however, the vehicle failed to move forward. The contact stated that the vehicle instead rolled backward. In addition, the contact stated that the vehicle became undrivable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 18V390000 (Power Train); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621049October 21, 2024
STEERING
Loose steering wheel issues as described in existing recall Safety Recall 18S08 Dealer repaired at a cost, and was informed that the vehicle was not eligible for the recall. Bolt replaced and retorqued to sped. Service performed by Fiesta Lincoln 1720 S Mesa Dr, Mesa, AZ 85210 on 10/21/2024 with approx cost of $240 (final invoice not available at this time.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621139October 21, 2024
ENGINE
Internal engine failure causing coolant to leak into the cylinders. Have been advised that a new engine is necessary. Car warranty has expired due to age. Mileage is 53,042.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620749October 19, 2024
ENGINE
Coil head caked in oil causing misfire due to valve guideseals in left side cylinder head leaking see attached documentation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620751October 19, 2024
WHEELS
Factory Rim cracked causing tire to not stay inflated
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612652September 4, 2024
ENGINE AND ENGINE COOLING
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612456September 3, 2024
ENGINE
2017 Lincoln MKZ with 53k miles check engine light comes on and dealership diagnostic shows leaking coolant in cyl #2/needs motor. Car out of warranty so cost of repair is out of my pocket. Lincoln has known about this since 2016...they leased the car out in 2017 and then sold it to me in 2019 KNOWING there was a defective engine in the vehicle but didn't do or say anything about it...NEVER any recall. How is it that there are 100k 2021-2022 trucks and suv's being recalled due to engine issue that could "lead to catastrophic engine damage resulting in a loss of power". I could of suffered a loss of power as well with the defective engine that was in my car. How is this sudden recall on these trucks and suv's any more important or severe than all of the Ford/Lincoln vehicles that had engine issues? This could have been easily rectified early on seeing they knew about this issue from the beginning. I want my money back I paid to get my engine repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610411August 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Lincoln MKZ. The contact stated that while the vehicle was parked, the vehicle was started and there was an abnormal antifreeze odor coming from the exhaust pipe. The contact stated that the check engine warning light was illuminated. The vehicle was driven back to the residence. The contact self-diagnosed the vehicle with a coolant leak into the cylinder. The contact had spoken to an independent mechanic, but the vehicle was not diagnosed. The contact was informed that the head gasket on the cylinder or the engine might need to be replaced. The contact was occasionally adding coolant to the vehicle to drive the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610445August 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Lincoln MKZ. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment with excessive smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine, resulting in a misfire in cylinder #2, and the long block was cracked. The contact was informed the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609492August 19, 2024
ENGINE
Coolant leak into the engine, causing white smoke, decreased coolant level and a rough start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608876August 16, 2024
ENGINE
I took my 2017 Lincoln MKZ vehicle into my local Lincoln dealership on the morning of 8/13 due to check engine light which came on the previous week. The results of the diagnostic test that was performed which showed P0303 coolant leaking in cylinder #2 needs motor per tsb 22-2229 at a cost $7103.60 plus tax. My 2017 MKZ with 53k miles needs a new motor…how is this??? This issue is a result of a “known” defect in the motors of certain Lincoln and Ford vehicles where coolant seeping into the engine. I call the Lincoln Care/Customer Relations Center department to advise of my situation and the representative I spoke took my information Vin #, address, phone number and said she would call me back once she has looked in what resources or programs available that could possibly assist me with this very expensive repair. She calls me back and advises that because my vehicle is out of the warranty period there is no assistance or resources available to assist me. Now, if my vehicle was still under warranty I would be covered and I wouldn’t need assistance because it would be a covered repair. So, if this is the Lincoln Care /Customer Relations Center that “supposedly” have resources to assist customers in situations such as this, who are you assisting??? not the customer under warranty because they don’t need the assistance and obviously not the customer (myself) that need the assistance but can't get any. I have a long history with this company and I have invested a lot of money with this company to be told there is no assistance for a “known” defect issue which has now become my issue. Unbelievable that you all are treating customers in this manner. I will never support this company ever again after being a repeat customer and getting treated this way. I can only hope all of the other vehicle owners with this “known” defect that are having to pay for the repair does the same. I want my money back that I now have to pay out to get my vehicle repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604951July 28, 2024
ENGINE
Vehicle just started running rough and then the check engine light came on and almost immediately temperature indicated excessive heat. I looked in the rear view mirror and noticed excessive white smoke coming out of the tail pipes. I stopped the vehicle and opened the hood and notice there was no coolant in the reservoir. I had the vehicle towed to the Ford Dealer in Spring Hill, Florida ($125.00). While the vehicle was at the dealership I rented a vehicle for 1 and a half months ($ 2476.72). New engine long block installed and completed on July 26, 2024 and I picked up my vehicle after I paid. ($7786.12). During the time the vehicle was at the dealership I called Ford Motor and Lincoln Motor Company but was told vehicle has not been recalled and was out of warranty. See Ford TSB 22-2229
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598621July 3, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2017 Lincoln MKZ. The contact received notification of NHTSA Campaign Number: 23V162000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593852June 12, 2024
ENGINE
I TOOK MY CAR FOR A CHECK ENGINE SENSOR. MECHANIC TOLD ME THERE IS COOLANT LEAKING INTO THE ENGINE. BULLETIN 22-2229
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593746June 11, 2024
UNKNOWN OR OTHER
I was driving from my house to work and got about a mile and a half when all of a sudden the panoramic sunroof exploded around the edges. Nothing in the middle of the sunroof was broken. Nothing hit the sunroof…it just shattered. I got it back to my house and had it towed to the dealership. They told me that there was no way nothing didn’t hit the sunroof. Calling me a liar. I was in the car driving to work. Not going any faster than 40-45 mph on an outer road. Nothing above me…no overpass nothing. And it just happened. Scared me because at first I had no idea what the heck happened. Even the guy who towed my car to dealership told me he had never seen that before. The guy in the service department said the same thing. Something caused my sunroof to shatter and it wasn’t because it was hit by something.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592955June 6, 2024
ENGINE, FUEL/PROPULSION SYSTEM
I own a 2017 Lincoln MKZ and was just informed by the dealership that my vehicle is part of TSB 22-2229 which relates to a known defect in the manufacture of the 2.0 Ecoboost engine. Coolant is now leaking into the cylinder and progressively making the car worse. With only 85k miles the only fix is to install a new engine, out-of-pocket, for close to $15,000. I have filed my complaint with Lincoln, no response. This defective engine needs to be recalled!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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