Lincoln MKZ Complaints (2008)

281 consumer complaints on file.

#11342814August 2, 2020
SERVICE BRAKES
MY BRAKES HAVE EXCESSIVE BRAKE PEDAL TRAVEL WITH A LOT OF NOISE. I TOOK MY MKZ TO THE DEALER PAID FOR ALL NEW BRAKES 4 MONTHS BEFORE THE RECALL LETTER CAME. I HAD TO RETURN MY CAR 3 TIMES TELLING THEM SOMETHING WAS NOT RIGHT ! AFTER I RECEIVED THE SAFETY RECALL NOTICE 19S54/NTSA RECALL 19V-904 IN JAN 20 I WAS TOLD I COULD PAY FOR THE PARTS AND SERVICE BECAUSE THEY DIDN'T HAVE THE PARTS TO DO IT ? WHAT ? IF I COULD PAY THEY CLEARLY COULD MAKE MY CAR SAFE AND FIX IT WITH THE RECALL PROTOCOL. WHEN I CALLED IN APRIL IT WAS DUE TO COVID -19, THEY COULDN'T GET THE PARTS. I WAS TOLD TO WAIT ON A LETTER, IT'S NOW AUG.1, WAY PAST THE LATE FIRST QUARTER OF 2020. STILL DRIVING MY CAR WITH MY CHILD IN IT HOPING THE BRAKES DO NOT CAUSE ME TO HAVE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338766July 11, 2020
SERVICE BRAKES
ON MULTIPLE OCCASIONS, I HAVE EXPERIENCED INTERMITTENT ISSUES WITH THE BRAKE PEDAL. WHILE MY FOOT WAS ON THE BRAKE PEDAL ATTEMPTING TO STOP ON CITY STREETS THE PEDAL WOULD CONTINUE TO DROP DOWN TO THE FLOOR; I HAD TO APPLY THE EMERGENCY BRAKE FOR THE VEHICLE TO STOP. NO WARNING LIGHTS HAVE EVER ILLUMINATED AS THE FAILURE OCCURRED. MY VIN CONFIRMS PARTS ARE NOT AVAILABLE & I HAVE NEVER BEEN CONTACTED BY FORD MOTOR COMPANY PERTAINING THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338552July 10, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TINDOL FORD (1901 E FRANKLIN BLVD, GASTONIA, NC 28054, (704) 867-8341), AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11321395April 17, 2020
SERVICE BRAKES, POWER TRAIN, WHEELS
AFTER REPAIRING BRAKES AT MY COST MANY TIMES NOW THEY ARE RECALLED. I HAD TO REPLACE THE LINCOLN WHEELS AT MY COST AFTER RESEARCHING THAT MANY PROBLEMS WERE REPORTED. ALSO WITH ONLY 65,000 MILES ON MY CAR MY TRANSMISSION IS OUT. I HAVE HAD MANY ELECTRICAL ISSUES. IT IS CLEAR THAT MAJOR ISSUES IS ON THE THIS MODEL YEAR. WHILE DRIVING MY TRANSMISSION FAILED. I TOWED THE CAR TO DEALERSHIP AND THEY WANT TO NOW CHARGE 4400.00 FOR THE TRANSMISSION. I AM OUT OF MONEY WITH THIS VEHICLE AND IT WAS CLEARLY POORLY MANUFACTURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311270February 26, 2020
SERVICE BRAKES, HYDRAULIC, SUSPENSION
2008 LINCOLN MKZ. CONSUMER WRITES IN REGARDS TO HYDRAULIC BRAKE SAFETY RECALL. *LD THE CONSUMER STATED WHILE DRIVING THE POSTED SPEED LIMIT OF 75MPH, THE DRIVER HAD TO SUDDENLY BRAKE , BUT THE PEDAL CONTINUED TO TRAVEL TO THE FLOOR. SUDDENLY, THE BRAKES ACTIVATED CAUSING THE NOSE OF THE VEHICLE TO DROP VIOLENTLY. THE VEHICLE WAS ALMOST STANDING ON IT'S NOSE. THE SUDDEN BRAKING ACTION BELL OUT THE RIGHT FRONT STRUT. BOTH STRUTS WERE REPAIRED. THE CONSUMER REFERENCED SAFETY RECALL NOTICE 19S54/19V-904. THE MANUFACTURER WAS CONTACTED THE VEHICLE WAS NOT REPAIRED. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11310361February 20, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, HE DROVE OVER A PATCH OF ICE, THE BRAKE PEDAL WAS DEPRESSED AND WENT TO THE FLOORBOARD WITH THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH A DEFECTIVE ANTI-LOCK BRAKE (ABS) UNIT. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) WHICH THE CONTACT LINKED TO THE FAILURE. THE CONTACT THEN TOOK THE VEHICLE TO SARATOGA FORD 3002 NY-50, SARATOGA SPRINGS, NY 12866 WHERE HE WAS INFORMED THAT THE ELECTRONIC CONTROL UNIT(ECU) WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT WAS GIVEN AN ESTIMATE FOR THE REPAIR. THE CONTACT WAS ALSO NOTIFIED BY THE DEALER THAT THE PARTS WERE UNAVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 133,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309721February 17, 2020
SERVICE BRAKES
DRIVING ON HIGHWAY AT POSTED SPEED LIMIT OF 65MPH AND BRAKES FAILED. BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. PEDAL TO THE FLOOR HAPPENED THREE SEPARATE TIMES DURING THE SAME TRIP. VEHICLE WAS EXTREMELY DIFFICULT TO STOP AND BRAKES LOCKED UP. VEHICLE BEGAN SLIDING. BRAKE FAILURE DUE TO ANTI-LOCK BRAKING SYSTEM FAILURE. THIS PERTAINS TO RECALL NHTSA 19V-904. I HAD THE CAR TOWED TO A LINCOLN DEALERSHIP AND SERVICE TECHNICIAN SAID THE PROBLEM HAS TO DO WITH THE RECALL. MY CAR IS EXTREMELY UNSAFE TO DRIVE AND THE RECALL PARTS ARE NOT AVAILABLE YET. LINCOLN IS NOT PAYING FOR AN INTERM REPAIR NOR OFFERING RENTAL CARS. I HAVE BEEN WITHOUT MY CAR FOR 13 DAYS. LINCOLN SHOULD BE MORE CONCERNED WITH THIS RECALL AND BE PAYING FOR INTERM REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307256February 5, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE DRIVING 33 MPH THE BRAKE PEDAL WAS DEPRESSED HOWEVER, THE BRAKE FAILED TO ENGAGE QUICKLY CAUSING THE CONTACT TO REAR END ANOTHER VEHICLE. NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT THE BRAKE FAILURE WAS AN ON GOING ISSUE. NO INJURIES WERE SUSTAINED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO THE AN INDEPENDENT MECHANIC WHOM DIAGNOSED THE FAILURE AS THE MASTER CYLINDER HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO A DEALER WHOM STATED THAT THE FAILURE WAS NOT RELATED TO THE MASTER CYLINDER HOWEVER, A FAILURE CAUSE WAS NOT DIAGNOSED. THE CONTACT STATED RECENTLY RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC) AND THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS DIAGNOSED AS BEING RELATED TO THE RECALL. HOWEVER, THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS UPSET THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY IN A TIMELY MANNER. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS WERE NOT AVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11306179January 30, 2020
SERVICE BRAKES
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED A NOTIFICATION IN THE MAIL FOR A RECALL UNDER NHTSA CAMPAIGN NUMBER: 19V904000 (SERVICE BRAKES, HYDRAULIC). THE CONTACT SPOKE WITH MANUFACTURER WHERE SHE WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL. THE MANUFACTURER WAS UNABLE TO ANSWER HER QUESTIONS REGARDING THE RECALL. THE CONTACT STATED THAT ON PREVIOUS OCCASIONS, SHE HAD EXPERIENCED INTERMITTENT ISSUES WITH HER BRAKE PEDAL. THE CONTACT STATED THAT WHILE HER FOOT WAS ON THE BRAKE PEDAL, THE PEDAL WOULD CONTINUE TO SLOPE DOWN TO THE FLOOR; THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE FOR THE VEHICLE TO STOP. NO WARNING LIGHTS ILLUMINATED AS THE FAILURE OCCURRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302219January 27, 2020
AIR BAGS, SERVICE BRAKES, SEAT BELTS
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE BRAKE, THE DRIVER SEAT BELT AND AIR BAGS FAILED. THE CONTACT EXPERIENCED AN INTENDED ACCELERATION. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP AND THE EMERGENCY BRAKE ALSO FAILED TO STOP THE VEHICLE. AS A RESULT THE CONTACT CRASHED INTO AN EMBANKMENT. THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK AND HEAD INJURIES THAT WAS ENCOUNTER WITH THE STEERING WHEEL AND WINDSHIELD. THE FRONT PASSENGER SUSTAINED LOWER BACK INJURIES BOTH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11300334January 19, 2020
SERVICE BRAKES
MY CAR IS EFFECTED BY THE RECALL, IT LOSSES BRAKES PERIODICALLY AND NEXT TO IMPOSSIBLE TO STOP SOMETIMES. IS THERE ANYTHING I CAN DO ABOUT THIS TILL THE MANUFACTURER IS ABLE TO FIX IT? THIS IS MY ONLY MEANS OF TRANSPORTATION...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292037December 30, 2019
SERVICE BRAKES
HPU HAS RECALL ON IT FOR BRAKES. MY HPU FAILED ONCE ALREADY. LINCOLN DEALERSHIP REFERRED ME TO LINCOLN. RECALL IS SOMETIME NEXT QUARTER WHEN THEY HAVE PARTS. LINCOLN WILL NOT REPAIR OR PROVIDE LOANER FOR NOW AND TOLD ME TO DRIVE AT OWN RISK.I WAS APPROACHING A STOP WHEN PROBLEM MANIFESTED ITSELF. I WAS BARELY ABLE TO STOP CAR AND MISS THE CAR IN FRONT OF ME. REPORTED PROBLEM IMMEDIATELY. I DON'T THINK IT RESPONSIBLE TO DRIVE A CAR WITH A KNOWN PROBLEM. IT IS MY ONLY MEANS OF TRANSPORTATION. DEALERSHIP OPENED SSSC( LINCOLN REPORTING MECHANISM) ON VEHICLE.BRAKE PEDAL WENT SOFT AND TO THE FLOOR BUT EVENTUALLY DID GET IT STOPPED. VEHICLE WONT STOP IN REQUIRED STOPPING DISTANCE AS PER DESIGN AND SUPPLY THEREOF. I AM A VERY EXPERIENCED DRIVER BUT OTHER DRIVERS ARE UNLIKELY TO BE ABLE TO RESPOND APPROPRIATELY. HAD TO WAIT FOR ANSWER FROM OFFICE LOCATED IN INDIA! THIS IS A DELIBERATE UNSAFE ACT BY LINCOLN. WHAT CAN I DO. I AM ON FIXED DISABILITY AND MUST HAVE TRANSPORTATION.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11291329December 26, 2019
SERVICE BRAKES
RECALL ON BRAKES, NO REMEDY AVAILABLE AT THIS TIME. HAVE TO REPLACE BOTH THE FRONT AND BACK BRAKES AS THEY ARE SLIPPING AND MAKING EXTREMELY LOUD SCRATCHING NOISES. AND I'M NOT WILLING TO KILL MYSELF NOT MY 2 MONTH OLD BECAUSE THEY WON'T BE PREPARED TO FIX THE ISSUE FOR ANOTHER 2 MONTHS. ## VIN PASSED ## [XXX] ## INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286973December 4, 2019
AIR BAGS
NOTIFIED OF AIRBAG SAFETY RECALL NHTSA 19V-001, SAFETY RECALL NOTICE 19S01 YET, I HAVE ATTEMPTED MANY TIMES TO MAKE AN APPOINTMENT WITH PLANET LINCOLN/PLANET FORD IN HUMBLE AND WOODLANDS, TX. WHEN THEY DISCOVER I NEED A LOANER NO APPOINTMENT IS EVER MADE. THEY PROMISE TO CALL BACK WHEN A LOANER IS AVAILABLE AND NEVER DO. FORD AND LINCOLN SEND ME NOTIFICATION REGULARLY THAT THIS NEEDS TO ME TAKEN CARE OF. I HAVE RELATED THE SAME TO THEM. I SUPPOSE THEY THINK THEY WON'T BE HELD RESPONSIBLE IF SOMETHING HAPPENS TO MY AIRBAGS, BUT THEY WILL. I HAVE NAMES, DATES, AND CONVERSATIONS DOCUMENTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281086November 19, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. WHILE DRIVING 35 MPH, THE DRIVER'S SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) IN 2017. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234116July 23, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT STATED THAT THE DASHBOARD DETACHED AND WAS CRACKED AROUND THE VENT ON THE FRONT PASSENGER SIDE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COCONUT CREEK LINCOLN (LOCATED AT 4970 NORTH, FL-7, COCONUT CREEK, FL 33073, (888) 406-4853), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 63,000. *TT *TR PHOTOS ATTACHED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231000July 11, 2019
POWER TRAIN
CHECK ENGINE LIGHT WENT ON .. TOOK TO TECH .. TIMING ISSUES .. FURTHER EXAMINATION REVELED WATER PUMP LEAKING, TIMING CHAIN STRETCHED ON ONE SIDE .. RESULT REQUIRED WATER PUMP REPLACEMENT, TIMING CHAIN REPLACEMENT, REPLACEMENT OF RIGHT BANK PHASER AND SECONDARY CHAIN AND TENTIONER, REPLACED UPPER CHAIN GUIDES, REPLACED CRANK/SPROCKET. TOTAL COST OF REPAIRS $2775.23 .. MILEAGE 88245 .. DETAILED INVOICE FROM REPAIR SHOP IS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229300July 3, 2019
AIR BAGS
I AM HAVING A REALLY HARD TIME GETTING THIS AIR BAG REPLACED WITH A LOCAL DEALERSHIP THE ONLY DEALERSHIP IN RADIUS. MTN VIEW LINCOLN FORD CHATTANOOGA, TN. THIS IS THE ONLY VEHICLE I DRIVE AND I ADVISED THEM I WOULD NEED A LOANER WHILE THIS REPAIR IS BEING DONE. THE FIRST TIME I CALLED WITH A CS REPRESENTATIVE ON THE PHONE THEY ADVISED ME THEY DIDN'T HAVE A PART BUT COULD ORDER IT. I ASKED ABOUT A LOANER THE REP TOLD ME ONLY THE SERVICE MANAGER CAN APPROVE THAT AND I WAS SENT TO HIS DESK WHERE I LEFT A MESSAGE. I DIDN'T RECEIVE A CALL BACK. (THERE IS A GOOGLE REVIEW REGARDING MY EXPERIENCE). AFTER RECEIVING YET ANOTHER RECALL NOTICE LAST WEEK I DREADFULLY ATTEMPTED TO SCHEDULE AN APPOINTMENT TO GET THIS FIXED. WHICH WAS TODAY AT 7:45, LAST WEEK I EXPRESSED AGAIN THE NEED FOR A LOANER THE GUY WHO ANSWERED THE PHONE ADVISED ME THEY HAD 40 LOANERS OUT BUT HE CAN SEE WHAT HE CAN DO. TODAY I ARRIVED WAITED 20 MINS AND TODD COMES TO MY VEHICLE I ADVISED THEM WHAT I WAS THERE FOR AND HE STATED THERE ARE NO LOANERS BUT HE WILL GIVE ME A CALL AND UPDATE ME. NO ONE HAS CALLED ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204464April 29, 2019
STEERING
I WAS BACKING OUT OF A PARKING STALL AND TURNED THE STEERING WHEEL SHARPLY TO THE LEFT AND HEARD A BREAKING SOUND. WHEN I PUT THE CAR IN DRIVE, IT WOULD NOT MOVE EVEN THOUGH THE ENGINE WAS STILL RUNNING. I FOUND THAT THE FRONT WHEELS WERE BOTH POINTED INWARDS (PIGEON-TOED) A SEVERE AMOUNT. A FLAT-BED TRUCK WAS CALLED TO TAKE THE CAR TO THE FORD DEALER FOR REPAIRS. THE REPORT FROM THE FORD DEALER IS THAT AN OUTER TIE-ROD END HAD BROKEN COMPLETELY THROUGH IN WHAT WOULD BE CHARACTERIZED AS A BRITTLE FRACTURE. ACCORDING TO THE DEALER, THERE WAS A BRIGHT CLEAN BREAK NOT TYPICAL OF A FATIGUE FAILURE OR A DUCTILE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191550March 26, 2019
AIR BAGS
TAKARA RECALL I RECEIVED A LETTER FROM LINCOLN 3 YEARS AGO AND NOTHING HAS BEEN DONE, THE VALUE OF THE VEHICLE HAS DECREASED AND I CANNOT SELL IT. THEY SHOULD BUY BACK THE CAR AT THE VALUE OF IT 3 YEARS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Lincoln MKZ