Lincoln MKX Service Bulletins (2017)

168 manufacturer communications on file.

• March 15, 2018•Document ID: 10137096

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 47160

  Date Added:

  May 21, 2018

  Manufacturer:

  LINCOLN

  Summary

  Some 2015-2017 MKC/MKZ, 2016-2017 MKX and 2017 Continental vehicles equipped with a Telematics Control Unit (TCU) built on or before 15-Aug-2017 may exhibit inoperative remote features via Lincoln Way Mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 with no modem electronic serial number (ESN) displayed. To correct, perform any open TCU Field Service Actions (FSAs). If U0198 DTC remains, remove the TCU fuse for 5 minutes then reinstall prior to programming. Perform IDS Network Test and reprogram the TCU using Integrated Diagnostic System (IDS) release 108.06 or higher. An internet connection is required. Calibration files may also be obtained at www.motorcraftservice.com. For claiming, use causal part 14G229 and applicable labor operations in section 10 of the SLTS manual.

  Associated Products (9)

  2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKX2017 Lincoln MKZ2016 Lincoln MKC2016 Lincoln MKX2016 Lincoln MKZ2015 Lincoln MKC2015 Lincoln MKZ
  Associated Documents

  • DownloadMC-10137096-0001.pdf↗
• February 21, 2018•Document ID: 10136611

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  SSM 47100

  Date Added:

  May 14, 2018

  Manufacturer:

  FORD

  Summary

  Some 2016-2018 Ford and Lincoln Vehicle equipped with SYNC 3 and connected to an iPhone recently upgraded to iOS 11.2.5 may exhibit a concern where USB Audio playback and App Link applications will not function properly. This may also include, under certain conditions, no Bluetooth Streaming. Apple is aware of the issue and is working on a resolution with a future iOS release. No repairs should be performed at this time. To check the iOS software level on an Apple iOS device, select Settings > General > About on the device. Monitor OASIS for updates. Customers can also check Apple Support or connect to iTunes for the latest available iOS release for their phone.

  Associated Products (45)

  2018 Ford Explorer2018 Ford F-1502018 Ford F-6502018 Ford F-7502018 Ford Flex2018 Ford Focus2018 Ford Fusion2018 Ford Mustang2018 Ford Taurus2018 Ford Transit2018 Lincoln Continental2018 Lincoln MKC2018 Lincoln MKT2018 Lincoln MKX2018 Lincoln MKZ2017 Ford Explorer2017 Ford F-1502017 Ford F-4502017 Ford F-5502017 Ford F-650+ 25 more
  Associated Documents

  • DownloadMC-10136611-0001.pdf↗
• February 19, 2018•Document ID: 10136580

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

  Mfr Comm. #:

  TSB18-2057

  Date Added:

  May 14, 2018

  Manufacturer:

  FORD

  Summary

  Some 2015-2018 Edge and 2016-2018 MKX vehicles may exhibit an exhaust odor in the vehicle while the climate control system is in auto or recirculation mode. Customers may indicate the odor smells like sulfur or exhaust odors are entering the vehicle cabin. This concern may be more pronounced after hard acceleration, driving in hilly conditions and/or towing a trailer. Whether and to what extent any occupant of these vehicles experiences the exhaust odor will be affected by driving habits, weather, and individual sensitivities. Follow the Service Procedure steps to correct the condition.

  Associated Products (7)

  2018 Ford Edge2018 Lincoln MKX2017 Ford Edge2017 Lincoln MKX2016 Ford Edge2016 Lincoln MKX2015 Ford Edge
  Associated Documents

  • DownloadMC-10136580-0001.pdf↗
• February 15, 2018•Document ID: 10136579

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY:HATCHBACK/LIFTGATE

  Mfr Comm. #:

  TSB18-2055

  Date Added:

  May 14, 2018

  Manufacturer:

  LINCOLN

  Summary

  Some 2015-2017 Edge vehicles built on or before 10-Aug-2017 and 2016-2018 MKX vehicles built on or before 15-Dec-2017, equipped with a power liftgate and the hands-free liftgate activation feature may exhibit the liftgate opening or closing when a rear door is slammed shut, or the rear fascia is contacted such as kneeling or resting a foot on the fascia while the key is present. Follow the Service Procedure steps to correct the condition.

  Associated Products (6)

  2018 Lincoln MKX2017 Ford Edge2017 Lincoln MKX2016 Ford Edge2016 Lincoln MKX2015 Ford Edge
  Associated Documents

  • DownloadMC-10136579-0001.pdf↗
• February 14, 2018•Document ID: 10136597

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

  Mfr Comm. #:

  SSM 47080

  Date Added:

  May 14, 2018

  Manufacturer:

  FORD

  Summary

  2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.

  Associated Products (199)

  2018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford F-1502018 Ford F-2502018 Ford F-3502018 Ford Fiesta2018 Ford Flex2018 Ford Focus2018 Ford Fusion2018 Ford Mustang2018 Ford Taurus2018 Ford Transit2018 Lincoln Continental2018 Lincoln MKC2018 Lincoln MKT2018 Lincoln MKX2018 Lincoln MKZ2017 Ford C-Max2017 Ford Edge+ 179 more
  Associated Documents

  • DownloadMC-10136597-0001.pdf↗
• February 9, 2018•Document ID: 10136592

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:12V/24V/48V BATTERY

  Mfr Comm. #:

  SSM 47070

  Date Added:

  May 14, 2018

  Manufacturer:

  FORD

  Summary

  When connecting the Vehicle Communication Module (VCM) and Integrated Diagnostic System (IDS) or Ford Diagnosis and Repair System (FDRS) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes (DTCs), no start or no crank conditions or the IPC inoperative. For Lincoln vehicles, this information is now listed in the Technical Inspection and Post Road Test Sections of ePDI on the PTS website. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.

  Associated Products (39)

  2018 Ford Ecosport2018 Ford Edge2018 Ford Explorer2018 Ford F-1502018 Ford Fusion2018 Ford Mustang2018 Lincoln Continental2018 Lincoln MKC2018 Lincoln MKX2018 Lincoln MKZ2017 Ford Edge2017 Ford Explorer2017 Ford F-1502017 Ford F-4502017 Ford F-5502017 Ford Fusion2017 Ford Mustang2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKX+ 19 more
  Associated Documents

  • DownloadMC-10136592-0001.pdf↗
• February 2, 2018•Document ID: 10136575

  Service Bulletin/Repair Instructions
  STRUCTURE:BODY:TAILGATE

  Mfr Comm. #:

  TSB18-2042

  Date Added:

  May 14, 2018

  Manufacturer:

  LINCOLN

  Summary

  Some 2015-2018 Edge and 2016-2018 MKX vehicles equipped with a power liftgate and built on or before 2-Jan-2018 may exhibit an intermittent bounce back after closing has been commanded. Follow the Service Procedure steps to correct this condition.

  Associated Products (7)

  2018 Ford Edge2018 Lincoln MKX2017 Ford Edge2017 Lincoln MKX2016 Ford Edge2016 Lincoln MKX2015 Ford Edge
  Associated Documents

  • DownloadMC-10136575-0001.pdf↗
• January 29, 2018•Document ID: 10140332

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  SSM 47041

  Date Added:

  June 11, 2018

  Manufacturer:

  FORD

  Summary

  Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

  Associated Products (40)

  2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKT2017 Lincoln MKX2017 Lincoln MKZ2017 Lincoln Navigator+ 20 more
  Associated Documents

  • DownloadMC-10140332-0001.pdf↗
• January 29, 2018•Document ID: 10138533

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  SSM 47041

  Date Added:

  May 29, 2018

  Manufacturer:

  FORD

  Summary

  Various 2016-2017 vehicles with SYNC 3 may experience a touch screen that does not respond to any input. Using the Professional Technician Society (PTS) website > OASIS tab > SYNC version, verify the vehicle SYNC software version. If the vehicle is at version 2.2 please update the module to the latest software level. After the software is updated make sure you shut the vehicle off, open the door for 2 minutes, then turn the key back on before testing the touch screen. If the software is at a later version than 2.2, proceed with normal diagnostics in Workshop Manual (WSM), Section 415-00. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the Service Labor Times Standards (SLTS) manual.

  Associated Products (52)

  2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-5502017 Ford F-6502017 Ford F-7502017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect+ 32 more
  Associated Documents

  • DownloadMC-10138533-0001.pdf↗
• January 8, 2018•Document ID: 10140315

  Service Bulletin/Repair Instructions
  POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE); ENGINE

  Mfr Comm. #:

  SSM 47000

  Date Added:

  June 11, 2018

  Manufacturer:

  FORD

  Summary

  Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2.7L Ecoboost engine, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost, and AWD may exhibit a fluid leak from the PTU intermediate shaft seal. Replacement of the intermediate shaft seal seal does not require removal of the PTU and does not require the use of the cover seal and bolt kit (CV6Z-7275-K) to perform the repair. Refer to the Workshop Manual (WSM), Section 308-07.

  Associated Products (34)

  2018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford Fusion2018 Lincoln Continental2018 Lincoln MKC2018 Lincoln MKX2018 Lincoln MKZ2017 Ford Edge2017 Ford Escape2017 Ford Explorer2017 Ford Fusion2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKX2017 Lincoln MKZ2016 Ford Edge2016 Ford Escape2016 Ford Explorer2016 Ford Fusion+ 14 more
  Associated Documents

  • DownloadMC-10140315-0001.pdf↗
• January 8, 2018•Document ID: 10138516

  Service Bulletin/Repair Instructions
  ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SSM 47000

  Date Added:

  May 29, 2018

  Manufacturer:

  FORD

  Summary

  Some 2013-2018 Escape/Fusion/MKZ vehicles equipped with 2.5L or 1.5L/2.0L/3.0L Ecoboost engine, 2015-2018 MKC/Edge/Explorer vehicles equipped with 2.0L/2.3L/2.7L EcoBoost engine, 2016-2018 MKX vehicles equipped with 2.7L Ecoboost engine, 2017-2018 Continental vehicles equipped with 2.7L/3.0L EcoBoost, and AWD may exhibit a fluid leak from the PTU intermediate shaft seal. Replacement of the intermediate shaft seal seal does not require removal of the PTU and does not require the use of the cover seal and bolt kit (CV6Z-7275-K) to perform the repair. Refer to the Workshop Manual (WSM), Section 308-07.

  Associated Products (34)

  2018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford Fusion2018 Lincoln Continental2018 Lincoln MKC2018 Lincoln MKX2018 Lincoln MKZ2017 Ford Edge2017 Ford Escape2017 Ford Explorer2017 Ford Fusion2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKX2017 Lincoln MKZ2016 Ford Edge2016 Ford Escape2016 Ford Explorer2016 Ford Fusion+ 14 more
  Associated Documents

  • DownloadMC-10138516-0001.pdf↗
• November 29, 2017•Document ID: 10127426

  Service Bulletin/Repair Instructions
  EQUIPMENT; ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 46949

  Date Added:

  January 29, 2018

  Manufacturer:

  FORD

  Summary

  Some 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 version 2.2 software may exhibit a blank screen after attempting to exit Valet mode. SYNC software updates are now available under the OASIS Tab SYNC selection. If update is available, refer to WSM Section 415-00 and update APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.

  Associated Products (40)

  2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford F-1502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-5502017 Ford F-6502017 Ford F-7502017 Ford Fiesta2017 Ford Focus2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKT+ 20 more
  Associated Documents

  • DownloadMC-10127426-0001.pdf↗
• November 29, 2017•Document ID: 10127425

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM); ELECTRICAL SYSTEM

  Mfr Comm. #:

  SSM 46948

  Date Added:

  January 29, 2018

  Manufacturer:

  FORD

  Summary

  Some owners of 2016-2017 Ford and Lincoln vehicles equipped with SYNC 3 may experience inoperative mobile device navigation applications. Mobile device navigation via AppLink requires SYNC 3 version 2.3 or higher for Apple iOS users. Mobile device navigation via AppLink is not currently available for Android users. SYNC software updates are now available under the OASIS Tab SYNC selection. If an update is available refer to WSM, Section 415-00 and update APIM software. SYNC 3 software upgrade to support these apps is not a warrantable repair per the Warranty And Policy Manual, Section 3, Warranty Coverages  SYNC.

  Associated Products (40)

  2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford F-1502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-5502017 Ford F-6502017 Ford F-7502017 Ford Fiesta2017 Ford Focus2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect2017 Lincoln Continental2017 Lincoln MKC2017 Lincoln MKT+ 20 more
  Associated Documents

  • DownloadMC-10127425-0001.pdf↗
• November 29, 2017•Document ID: 10127424

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; LANE DEPARTURE; EQUIPMENT; BACK OVER PREVENTION

  Mfr Comm. #:

  SSM 46947

  Date Added:

  January 29, 2018

  Manufacturer:

  FORD

  Summary

  Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse. SYNC software updates are now available under the OASIS Tab SYNC selection. If an update is available, refer to WSM Section 415-00 and update the APIM software. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.

  Associated Products (42)

  2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-5502017 Ford F-6502017 Ford F-7502017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect+ 22 more
  Associated Documents

  • DownloadMC-10127424-0001.pdf↗
• November 22, 2017•Document ID: 10127417

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  SSM 46930

  Date Added:

  January 29, 2018

  Manufacturer:

  LINCOLN

  Summary

  Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

  Associated Products (51)

  2018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford F-1502018 Ford Flex2018 Ford Focus2018 Ford Fusion2018 Ford Mustang2018 Ford Taurus2018 Ford Transit2018 Lincoln Continental2018 Lincoln MKC2018 Lincoln MKT2018 Lincoln MKX2018 Lincoln MKZ2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer+ 31 more
  Associated Documents

  • DownloadMC-10127417-0001.pdf↗
• November 21, 2017•Document ID: 10127401

  Service Bulletin/Repair Instructions
  ENGINE

  Mfr Comm. #:

  17-2235

  Date Added:

  January 29, 2018

  Manufacturer:

  LINCOLN

  Summary

  Some 2016-2017 Edge/MKX, 2017 Continental, and 2017 Fusion/MKZ vehicles equipped with a 2.7L or 3.0L gasoline turbocharged direct injection (GTDI) engine and built on 1-Apr-2016 and through 1-Jan-2017 may exhibit white or blue smoke from the exhaust, rough idle in neutral or park at normal operating temperature or after a hot restart. The vehicle may also exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0300, P0301, P0302, P0303, P0304, P0305, P0306 and/or P0316, P0524 and/or P06DD with excessive oil consumption. Oil consumption may be 1 Liter (1 quart) in less than 4,800 km (3,000 miles). Follow the Service Procedure steps to correct the condition.

  Associated Products (7)

  2017 Ford Edge2017 Ford Fusion2017 Lincoln Continental2017 Lincoln MKX2017 Lincoln MKZ2016 Ford Edge2016 Lincoln MKX
  Associated Documents

  • DownloadMC-10127401-0001.pdf↗
• November 14, 2017•Document ID: 10127413

  Service Bulletin/Repair Instructions
  EQUIPMENT

  Mfr Comm. #:

  SSM 46920

  Date Added:

  January 29, 2018

  Manufacturer:

  LINCOLN

  Summary

  Some 2016-2018 MKX customers may report that a deployed cargo cover will inadvertently recoil after the vehicle hits a bump. Revised Cargo covers are available to address this issue. Use the vehicle identification number (VIN) to select the interior trim color of the vehicles; FA1Z- 5845440-AG(Ebony), FA1Z- 5845440-AH (Coffee), FA1Z-5845440-BG (Ebony Black Label), FA1Z- 5845440-BH (Espresso Black Label), FA1Z-5845400-BJ (Rouge Noir).

  Associated Products (3)

  2018 Lincoln MKX2017 Lincoln MKX2016 Lincoln MKX
  Associated Documents

  • DownloadMC-10127413-0001.pdf↗
• November 8, 2017•Document ID: 10127410

  Service Bulletin/Repair Instructions
  ELECTRICAL SYSTEM; ENGINE AND ENGINE COOLING

  Mfr Comm. #:

  SSM 46906

  Date Added:

  January 29, 2018

  Manufacturer:

  FORD

  Summary

  Some 2015-2018 F150/Edge, 2016-2018 MKX and 2017-2018 Fusion, Continental vehicles equipped with a 2.7L engine may experience a malfunction indicator lamp (MIL) and/or wrench lamp with Diagnostic Trouble Codes (DTCs): P0116, P0117, P0118, P0119, P0217, P0330, P1026, and/or P130D. This may be due to a engine coolant temperature (ECT) sensor connector which is not fully seated or damaged wiring between connectors C1064 and C1047 for F150 and C1016 and C1168 for Edge/MKX/Fusion/Continental vehicles. ECT sensors should not be replaced if damaged wiring is found at or near these connectors. If an issue with the wiring is found use causal part 12A699.

  Associated Products (15)

  2018 Ford Edge2018 Ford F-1502018 Ford Fusion2018 Lincoln Continental2018 Lincoln MKX2017 Ford Edge2017 Ford F-1502017 Ford Fusion2017 Lincoln Continental2017 Lincoln MKX2016 Ford Edge2016 Ford F-1502016 Lincoln MKX2015 Ford Edge2015 Ford F-150
  Associated Documents

  • DownloadMC-10127410-0001.pdf↗
• October 6, 2017•Document ID: 10125079

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL

  Mfr Comm. #:

  SSM 46861

  Date Added:

  December 14, 2017

  Manufacturer:

  FORD

  Summary

  Some 2016-2017 Ford and Lincoln vehicles with SYNC 3 may intermittently display an overhead image of a vehicle in the center of the SYNC touchscreen with no obstacle detection grids or warning chimes. SYNC may appear unresponsive when the overhead vehicle image is displayed. The vehicle image may intermittently display after shifting out of reverse or turning the vehicle off when in reverse. To recover the screen, perform any one of the following actions: touch the SYNC screen anywhere outside the vehicle image pop-up box, safely shift the vehicle into and out of reverse, or perform a complete ignition cycle (key off, open and close the driver's door then wait 5 minutes). If this does not resolve the concern, do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.

  Associated Products (42)

  2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer2017 Ford F-1502017 Ford F-2502017 Ford F-3502017 Ford F-4502017 Ford F-5502017 Ford F-6502017 Ford F-7502017 Ford Fiesta2017 Ford Flex2017 Ford Focus2017 Ford Fusion2017 Ford Mustang2017 Ford Taurus2017 Ford Transit2017 Ford Transit Connect+ 22 more
  Associated Documents

  • DownloadMC-10125079-0001.pdf↗
• October 6, 2017•Document ID: 10125078

  Service Bulletin/Repair Instructions
  EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

  Mfr Comm. #:

  SSM 46860

  Date Added:

  December 14, 2017

  Manufacturer:

  LINCOLN

  Summary

  Some 2016-2018 Ford or Lincoln vehicles equipped with SYNC 3 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is due to the power saving features enabled while in transport mode and is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure allowing time for the SYNC system to complete all tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.

  Associated Products (57)

  2018 Ford Edge2018 Ford Escape2018 Ford Explorer2018 Ford F-1502018 Ford Flex2018 Ford Focus2018 Ford Fusion2018 Ford Mustang2018 Ford Taurus2018 Ford Transit2018 Lincoln Continental2018 Lincoln MKC2018 Lincoln MKT2018 Lincoln MKX2018 Lincoln MKZ2017 Ford C-Max2017 Ford Edge2017 Ford Escape2017 Ford Expedition2017 Ford Explorer+ 37 more
  Associated Documents

  • DownloadMC-10125078-0001.pdf↗