Lincoln Aviator Complaints (2020)

120 consumer complaints on file.

#11514979April 2, 2023
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
AWD, Adaptive Cruise Control, infoTrac, and Collisiom assistance lights continue going off while on freeways. Have brought in several times in less than a year and I can’t imagine that the ABS module is the issue as they reinstalled and it didn’t work along with replacement of numerous sensors. Please look into this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514627March 30, 2023
BACK OVER PREVENTION
The contact owns a 2020 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 23V022000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512103March 16, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, ELECTRICAL SYSTEM
AWD sensors repeatedly are going off then disappearing after car is turned on and off. Happens in City mostly but has triggered while driving on the highway. Caused all ability to use cruise control to deactivate. It also shows the down hill assist fault error.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510578March 7, 2023
ENGINE, VISIBILITY/WIPER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
My Aviator doesn't start the first time I push the start engine button anytime after I fill up the tank. It takes it about 5 times of me hitting the start engine button before it finally turns over. Before then, it just sounds like wants to start, but doesn't. I am once again taking it back to the dealership to have the back up camera looked at. Before it would work sporadically, now when I put the car in reverse, it just shows a solid blue screen. And I always get an error message about rear assist not working. I've tried troubleshooting it, but still nothing works. Additionally, the presets for XM radio do not stay when set. This infotainment center does not function efficiently and has delays and no memory.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487539October 2, 2022
LANE DEPARTURE: ASSIST, UNKNOWN OR OTHER
Lane keep assist does not keep vehicle in the center of the lane, but pulls the vehicle to the left almost on top of the strip dividing lanes. Since I first purchased the Lincoln Aviator, the center screen used to interface with audio, HVAC, settings and especially Apple CarPlay goes completely black hence losing many controls. This has been consistent since I purchased the vehicle. Lincoln has tried to repair the vehicle several times without success. I lose the back up camera also. I have to stop and shutdown the vehicle and the screen reactivates. I have address all previous Lincoln recalls on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480027August 18, 2022
UNKNOWN OR OTHER
The instrument cluster gives multiple message fault. Navigation and voice activation inoperative. Lincoln cannot resolve the issues. Lincoln has reprogrammed and reset the system and the issue still exist for over 3 months. Lincoln stated the APIM must be rework and they do not know when this will be provide with new date. The phone, radio/sirius sometimes won't change and the screen freezes up at random. I have 17746 miles and still under full warranty and lincoln won't replace system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466546May 28, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Backup camera turns to blue screen when the vehicle is put into reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461503April 20, 2022
STEERING, SERVICE BRAKES, ELECTRICAL SYSTEM
This was the most recent issue I experienced with my Aviator, the first being electrical after 2 months of owning it. I was driving and the car completely shut off (engine, power steering, breaking) the electrical components went crazy, but I thankfully was not on a highway as I had to guide the truck until it stopped from moving 25mph+. I went into oncoming traffic but no one was there. Then I had to turn the truck back on. The dealership towed it as it is a safety issue and with the amount of times it has been in the shop, the problems increasing are worrisome.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460629April 13, 2022
ELECTRICAL SYSTEM
The contact owns a 2020 Lincoln Aviator. The contact stated while driving at 45 MPH on an entrance ramp onto the highway, the accelerator pedal was depressed but the vehicle failed to respond. The warning message "Stop Safely Now" and "Full Accessory Power Mode" were displayed. The contact veered to the side of the road for a moment. The contact then continued to drive. The contact stated that the failure reoccurred while driving. The vehicle was taken to the local dealer where it was diagnosed that no issues were found; however, the failure reoccurred. The vehicle was taken back to the local dealer where it was diagnosed that no issues were found. The contact's husband later received a warning message in his app stating, "High Voltage Battery". The vehicle was then taken to the dealer where unknown wires were tightened. The contact stated that the failure had been reoccurring while driving. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454844March 2, 2022
ELECTRICAL SYSTEM
The vehicle main screen locks up and does not auto dim. It has been in the shop 6 times for this problem. No repairs are fixing the problem. Extremely distracting when driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452338February 17, 2022
ELECTRICAL SYSTEM, ENGINE
I was driving and an alert to pull over came on. The car would not accelerate and I was in the middle of a parkway where speeds were 55 mph. It almost seemed like the car couldn't figure out to go to gas mode when the battery depleted the range. The car is a hybrid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449807February 1, 2022
ELECTRICAL SYSTEM
Vehicle was purchase in 12/2019 and garaged most of 2020 due to Covid. Started using vehicle in late 2021 and discovered a number of electrical problems that dealt directly with the safety systems of the vehicle. False vehicle theft alarms, "Pre Collision Assist Not Available" warnings continuously, "Remote Features Disabled" notices, "Hill Assist Warning " detected a failure, rear camera flickering, Adaptive Cruise control not functioning, adaptive headlights not functioning, Lane Keeping Assist warning and corrective non functional. Myself and any passengers were put at risk because of the vehicle inoperative and failing electronics. Pedestrians and Rear Cross traffic were put at rick due to intermittent failures of detectors and rea camera. Vehicle was in the possession of Planet Lincoln, Dallas for 4 different times totaling 30 days. Vehicle was examined by a Ford Engineer that was flown in from Ford Headquarters at Grapevine Lincoln for 5 days. Dealership or Ford Motors would not provide information of the issues found because of a Lemon Lawsuit we had filed. The issues began on or around August 2020. The last repair attempt by the Ford Engineer was performed in late December 2020. This attempt failed to correct all safety issues also.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448631January 24, 2022
ELECTRICAL SYSTEM
There have been two recalls on this vehicle. One was a battery cable issue, the other is a backup camera issue. The battery cable was fixed. The backup camera has been worked on 6 times and has not been fixed. I have notified Lincoln they told me to visit another dealer. After two dealerships and 6 trips, the backup camera still flashes or goes blue. The dealer cannot fix. Also, the entire main screen in the vehicle has issues with 1. Locking Up (inoperable until shutting car down) 2. Screen does not automatically dim at night. Both of these issues are a huge distraction and causes us to look away from the road, or even pull over in bad areas to attempt to reset. This is also why the vehicle has been in 6 times for this issue. I believe the backup camera and screen are inter-related. Lincoln concierge has been notified. They are aware and are not fixing the issue. The vehicle is dangerous. I have videos and photos.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446837January 10, 2022
BACK OVER PREVENTION
This vehicle has been recalled at least twice for a faulty rear camera system. When vehicle is put in reverse the image on the screen flips so bad you cannot see what is behind you. The previous recalls were for this, we had it in the shop twice before the 2 recalls plus the two recalls (4 times) and cannot get a properly working rear camera. This is a safety issue because we rely on the camera for blind spots during reverse and to see behind this large vehicle. Ford cannot figure out how to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442612December 3, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
the radio screen at night will not dim/switch to night mode and it's a bright spotlight in your face while driving. This is blinding and dangerous. I believe this is a software glitch and I don’t believe Lincoln is in a hurry to fix it unless the NHTSA steps in like they did for the back up camera issue. In my photos I’m including you can see it is night with the headlights on yet the screen is in daytime mode almost washing out the camera lens due to it’s brightness. I’m also including a link to reform or discussions are picking up about this issue. As it is not just me noticing this. https://lincolnforums.com/forums/threads/%E2%80%9Cnight%E2%80%9D-display-background-bug.40837/#post-733751 For comparison I included one photo with green highlights to show what night mode is supposed to look like when it works.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439964November 10, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Lincoln Aviator. The contact stated while the vehicle was parked on an inclined driveway, he attempted to start the vehicle however, the vehicle failed to start. The contact stated no warning light was illuminated. The contact stated the towing employee was able to reverse onto a street with a flat surface and was able to start the ignition. The vehicle was towed to the local dealer to be serviced under NHTSA Campaign Number: 21V735000 (Back Over Prevention) and was informed not to park the vehicle on the inclined driveway. The manufacturer had not been informed of the failure. The failure mileage was 3,514.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436553October 13, 2021
POWER TRAIN
Vehicle shifted into neutral while driving. Had to stop the vehicle in the median to put it back in drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433903September 21, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
The lights on the visor mirrors and the garage door opener located on the visor stopped working. 2 days later, all of the switches on the drivers door ( window controls and mirror adjustments) stopped working. Now the dome lights have stopped working. The dealership had the car for a week and performed a master reset and a DDM configuration and window learn procedure. None of these problems were resolved. Dealership states vehicle will have to be scheduled when a repair is made available. While most of these problems are merely an inconvenience, I feel there is a safety issue due to the fact that I have no emergency egress. The Lincoln concierge told me I can "just crawl over the console and go out one of the other windows." I can also not adjust the mirrors after a seat adjustment, which is also a safety concern. The dealership said I will have to make a manual adjustment until a fix is made available. There have been no warning lamps, messages, or other symptoms prior to the failure which happened 4 weeks ago. The dealership is Liberty Ford in Canton OH. RO number 797409. Lincoln case number 33186048-P8G5J5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433307September 17, 2021
UNKNOWN OR OTHER
The rear back-up camera regularly fails during vehicle operation, sometimes as soon as the vehicle is turned on. Turning the vehicle off and then on again will fix it temporarily. According to vehicle recall number 21V223000, the image processing module may become unable to provide video feed to the display, resulting in a loss of backup camera image. Not stated in the recall is that this has also affected (optional) side and forward cameras on the vehicle. These fail less frequently than the rear camera. The loss of video from the rear camera increases the chances of the driver running into something or someone while reversing. The vehicle has been submitted multiple times to the dealership where it was purchased in order to have it repaired. Each time the service department failed to repair it but sent it back as if it was repaired. The problem first arose a few months after the vehicle was purchased, and the instances of camera failure have increased over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428670August 11, 2021
BACK OVER PREVENTION: CAMERA SYSTEM
The rear view camera does not always work. Sometimes it is just a blank green screen with the guide lines. This happen many times but not always. The software to update the image processing module software has been done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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