Kia Telluride Complaints (2021)

374 consumer complaints on file.

#11603612July 21, 2024
VISIBILITY/WIPER, STRUCTURE:BODY, UNKNOWN OR OTHER
The vehicle had approx 10k miles and I simply tried to open the sunroof before leaving my driveway and something snapped. The Sunroof was then stuck in the open position, I could not close it. I called my regular dealership for help as it was under warranty and practically new. The dealership said they are too busy to help me, I have no garage and there was rain in the forecast. I called other dealerships and was able to find one who would take it in for a look. I was told it might take a few days and left the car. After a few days the dealership said they needed to order parts, that the entire sunroof track has to be replaced and it may take weeks. They were able to close the roof and I picked up the car, I had to take it back as wind was coming in as I drove and rain can too. I returned for repairs and issues approx 5 times until it was "repaired". I have not opened the sunroof again since, for fear of additional problems and no longer under warranty as many other Kia Telluride owners who have this issue with the sunroof. Being away from home and it breaking again would be a disaster and having to drive from a secluded area with unpredictable weather can be dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601307July 11, 2024
ENGINE
Since November 2023, the car's engine has been burning oil. There are no leaks in the driveway. On January 8th (87,000 miles), I took the Kia Telluride for service at Mission Viejo Kia for a Check Engine light. They said the car had low oil and indicated that the cause was a leaking oil housing. They completed an oil change and added new oil. On February 19th (90,000 miles), the AC drain was clogged and water was entering the passenger side inside the vehicle. In addition to this fix, Mission Viejo Kia noted that the oil level was down to 1/2 quart. This was only 3000 miles since the last oil change. On April 6th (95,000) completed another oil change at Ramona Tire, where I was getting new brakes. They did note very low oil. June 24th (96,600 miles), the Telluride started rattling and stalling at lights. Upon inspection, Mission Viejo Kia determined it was due to low oil again. July 9th (98,000 miles) I inspected the oil dipstick and saw barely any oil. I took it to Mission Viejo Kia and it is currently awaiting direction from Kia Corporate for the next steps. This was only 2000 miles after the most recent oil change. There was no oil leaking in the driveway. My research has shown that Kia Tellurides and other Kia/Hyundia are experiencing rapid oil consumption. This eventually could lead to engine failure and catalytic converter failure. Class action suits have been filed and dismissed recently. My 100,000 mile warranty is coming up. This complaint is to document the issues I have been experiencing for any possible future action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601305July 11, 2024
UNKNOWN OR OTHER
My sunroof hinges cracked and my sunroof will not close
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600430July 9, 2024
UNKNOWN OR OTHER
The sunroof wind deflector broke while closing the sunroof while parked. This dislodged the sunroof mechanism from its tracks and prevents the sunroof from closing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600118July 8, 2024
VISIBILITY/WIPER
Came outside and windshield had spontaneously cracked. No chip. No spider web. The windshield had just had several huge cracks in the middle of the windshield in front of the driver. The glass just fractured. Spontaneously. In my driveway. Not sure if due to temperature -- i had driven for an hour with the AC keeping the car comfortable at 70 degrees and parked, in my driveway, in the sun, and yes, it is 98 degrees outside. But whatever the reason, windshield just cracked! KIA dis-owning the problem. Despite many people here complaining of same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598814July 4, 2024
SUSPENSION
Rear self leveling shocks failed, confirmed at 65,000 miles but issue had been present for months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595000June 18, 2024
UNKNOWN OR OTHER
I am concerned with the solution to the vehicle recall. After taking care of the recall . You now have to disengage the parking break before driving the vehicle. What damage is happening if you do not do this or what potentially could happen if you do not disengage in the long run. Why was the engine not replaced?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594194June 13, 2024
UNKNOWN OR OTHER
Sunroof will not close. Arm malfunctioned. Taken to local dealer and awaiting instructions on further steps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593317June 9, 2024
UNKNOWN OR OTHER
Sunroof exploded while driving on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592553June 5, 2024
ENGINE
My car started having an oil leak on [XXX] of 2023 which is the date reported to Mark Martin Kia. They replaced the oil pan on [XXX] 2024 and said that the issue was fixed. I drove it home, and the next day oil was still coming from my engine. I took it back and they said that the housing was what was leaking. The tech told me that 10k parts were on backorder so I'd have to keep putting oil in until the part arrives. Over a month went by of me having to pour oil in. [XXX] was when they fixed it. [XXX] my engine is no longer functioning. Major nock. Needs replaced! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592316June 4, 2024
ELECTRICAL SYSTEM
Driver's side door will lose power while in park or while driving. This causes the locks to not work and windows (driver's and passenger's) will not go up or down. The mirrors will not fold in. Lights on the door goes out. Controls goes completely unresponsible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592315June 4, 2024
UNKNOWN OR OTHER
Sunroof on Kia Telluride will not close completely. Will begin closing and then will not set down into the closed position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591240May 29, 2024
SUSPENSION
. Cannot drive the vehicle because the rear end bounces up and down and side to side violently making it difficult to control ehile driving. Kia dealership said rear shock absorbers need replacement and Kia warranty does not cover $1800 repair. Kia dealer said this has happened previously. There are many comments on the internet from other Kia Telluride owners about the same problem. I opened a case with Kia Motor Company requesting they cover a portion of the repair given the numerous online complaints, and the obvious safety risks. They refused. Kia is clearly installing defective parts on this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589814May 21, 2024
STRUCTURE:BODY
Sunroof wind deflector snapped off after light use
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589381May 17, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
This vehicle was purchased back in July 2023. On multiple occasions since then, the Automatic Emergency Braking system has activated and slammed on the brakes when not needed. There have been no other cars, animals or other hazards to cause it to do so. Very dangerous that this keeps happening. Most recent and worse incident was yesterday(5/16/24). It is going to the dealer for service today. It's still under warranty and has approximately 55000 miles on it. Kia customer service help line showed little concern over incidents. We'll see what happens at the dealership today when I take it in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588534May 13, 2024
STRUCTURE:BODY
Sunroof guide/rail plastic piece broke upon opening and will not close. Sunroof is now stuck open. Dealer claimed entire sunroof needs to be replaced. Vehicle cannot be driven as sunroof glass feels like it'll pop off. No warning at all when it happened. Sunroof was open when driving and when we got home and parked it, it would not close and visibly confirmed the plastic part of the guide appeared broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588187May 10, 2024
WHEELS, SUSPENSION
The rear shock is leaking/bad. My car only has 30K miles. It caused my wheels to wear unevenly, which could have led me and my family to have a car accident if a wheel popped while driving. An independent service center has confirmed this when the vehicle failed inspection. No warning of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587469May 7, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Here are some basic facts on what has happened: On August [XXX] I was in my driveway, in Mt Pleasant, SC, when my car rolled down my driveway with my two kiddos inside, resulting in me reacting and getting knocked over by the driver side door and the car running over my chest. I had 5 broken ribs, 4 are now titanium, several broken bones, a punctured lung and a torn acl. There is a police report but do not have to upload right now This was reported and Kia had my car for about a month to investigate it and gave us a very brief response stating “After the preliminary investigation results indicate that the vehicle functioned as intended, no issues found with the parking mechanism.” Because of the trauma this has caused me, I made my husband make the car disappear and he sold it to a local CarMax in Charleston. This safety recall came out on March 26th saying cars rolled away and they are updating software so cars do not move with car doors open. Kia is also stating there have been 16 cases not resulting in injuries. The Kia I had is a 2021 within this range and the VIN is [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11584834April 23, 2024
POWER TRAIN
Vehicle has a vibration at 60-75 miles per hour. It's a rhythmic vibration that you can feel in the gas pedal and sense in the front of the vehicles drivetrain. Kia has a TSB about this issue. Kia TSB 099. But our vehicle is past the 60k mile warranty period that would protect it. Kia knows that some cars manufactured between the start of production and February 2021 have this issue. They know which production lots of the affected parts have the issue, yet they refuse to make it a recall issue. Anyone who is unlucky enough to lapse the warranty period is such with a detective part that Kia is fully aware of. The issue is so difficult to diagnose, I had to go to two dealerships to even get an answer about what the issue might be and that the warranty will not cover it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584480April 22, 2024
UNKNOWN OR OTHER
Windshield cracked sitting in driveway for no reason, nothing that impacted it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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