Kia Soul Complaints (2013)

668 consumer complaints on file.

#11576170March 8, 2024
ELECTRICAL SYSTEM
I received the recall information in the mail. Found out that there is no remedy for it yet. Have been waiting since November 2023. I have not had any problem with the car but don't want to drive it or have it near my house if it can catch fire. I have it parked with the battery disconnected cause I don't want the fire to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575751March 6, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575440March 5, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My complaint has to do with the current recall on my vehicle. It's not driveable as it's safety hazard - engine quits at stops no rpm's panel lights (ABS, battery (brand new as mechanic I went to put on diagnostic machine and that's only thing that showed) oil light and malfunction indicator illuminate and then everything goes off including my headlights (I was driving early evening). Called local dealer (I never received notice but by chance looked up to see if any recalls and saw it on your website. they rudely said "you know as much as we do about when we'll get parts to repair recall". Clearly it's shorting out and I'm not going to endanger myself or others but what do I do? I've have a number of medical issues and am missing necessary appointments. How much longer is it expected before recall repairs can be made? I do Thank you for all you do. I am grateful an entity exists that look out for us. Least I don't feel totally lost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575405March 4, 2024
ELECTRICAL SYSTEM
I've received two things in the mail about recalls one is about the car being able to catch on fire due to some fuse that they don't even have a part for this...this is unacceptable. I mean, how long am I gonna be waiting on a part and have to worry about my car catching on fire. second I got something in the mail about Kia being sued about people being able to steal the car from the ignition just seems like Kia needs to take this car back because it seems like there's way too many issues it very unacceptable when I have kids that this car could catch on fire driving or just sitting in my yard unacceptable
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573710February 23, 2024
ENGINE
Engine Light is flashing rapidly on my car, I am unable to drive the vehicle due to safety reasons and the vehicle started slowing down then the wheel locked up and the car cut off while driving a short distance. There is a knocking and ticking sound coming from the engine. Took the car to KIA dealership they said they couldnt fix the issue with the Engine and gave me no solution. I had to pay for a rental car and do ride shares (lyft and Uber) to get around because I was told by the Dealership Adviser that doesnt supply Loaner cars or put you in a rental until you car is serviced for the recall. My car was at the Kia Dealership for two weeks. When I picked up my car i was told by the Dealership Adviser that the Engine is going bad and it will not last very much longer in need to purchase a new one soon.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573359February 22, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572777February 19, 2024
STEERING
There is a known issue with the MDPS Flexible coupling effecting a large number of KIAs but Kia apparently hasn't included all cars manufactured during this period of time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572784February 19, 2024
UNKNOWN OR OTHER
UNKNOWN. On November 14, 2023, I received a notice from KIA about "AN IMPORTANT SAFETY RECALL." The notice stated that I should not park my vehicle indoors or next to any other vehicle, as it could burst into flames. This is a dangerous situation that threatens both our personal safety and security. It is now 3 months later (2/19/2024), and my KIA dealer cannot repair my vehicle as they have not yet received the necessary parts required for the repair. This is outrageous and I would like this matter to be resolved, IMMEDIATELY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572274February 16, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
I'm already aware of the recalls on alot of vehicles including my 2013 KIA SOUL and am aware of a judges ruling on this. How can KIA SOUL play God with peoples lives? I already filed a claim but still not not getting any help until the end of April. I'm a [XXX] woman who is at risk of getting hurt not to mention other people/and or other people close to my vehicle. This is just beyond wrong. I saved for 2 years to get a more dependable vehicles and now have to worry about an explosion. I already filed a claim but I'm scared. The radio has been funky since I got it last year. It's a used vehicle buy to me it looked new to me. I love it bur now afraid to even get in it but really don't have a choice since I'm [XXX] and don't have anyone else to get help or have another vehicle to use. I depend solely on myself. I need help with getting another vehicle until all of this mess is taken care of. I have gas gauge issues, revving up randomly, caution light staying on now and yesterday I had smoke coming out under the dash and then it just stopped while I was trying to pull off and call for help but it stopped so I came back home. The oil was changed right after I got it last year and I put new tires on it with the money I got from a junk yard in Johnson City that came to get my 98 Ford Escort that my church family helped for me after a very traumatic accident that killed my little senior rescue pommy, totaled my vehicle and I spent several days in ICU. I live on a very strict monthly income and this has caused more anxiety and panic issues that I can't even get under control with breathing exercises, journaling and taking my fur baby for walks and am back on my regular meds. Please someone needs to help me or I'm just going to give up. Thank you [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571555February 12, 2024
UNKNOWN OR OTHER
I keep smelling something and my car drives kind of slow
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570722February 8, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
I bought my KIA SOUL 2013 last year after saving for it bc I needed something more dependable and love it but I don't feel safe anymore bc of the possibility of an engine explosion. There's always been something funky about the radio coming when I start it but now there's a caution light staying on and the oil and everything else checks out. Also the gas lever starts blinking when I've just filled it up. What I don't get is how these people can play God with people's lives? I need a dependable vehicle to be able to go help my granddaughter needs me. At first the radio issue I blamed on me just being PARONOID thankfully I know there is something major going on.I don't let my fur baby go with me anymore, not risking hi life, it's bad enough I have worry about myself and it's just wrong.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570729February 8, 2024
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
In November, the platform through whom I rent my Kia Soul delisted the vehicle due to a safety recall. Within a week, I received a notice for Recall 23V652. The issue is that the car can experience an electrical short circuit, which can result in an engine compartment fire while driving or parked. The notice helpfully pointed out that an engine fire can increase the risk of injury, but that no fix is in sight, yet. I can no longer support my son and his education (I was using the money from renting out the vehicle to pay for tuition), I cannot even drive the car to get another part time job,and despite calls and letters, nothing is being done to fix the car. It's been 4 months without transportation. To add insult to Russian-Roulette injury, ANOTHER notice arrived from Kia advising that thieves have an easy time breaking into a stealing certain vehicles (Offer QHJWT) and if I could just drive my car and get someone to agree to have the ticking flame-bomb in their parking lot, they would fix this - at no charge. I need the car to work. I need the fix. If not, I need my money returned. I continue to make payments on a car I cannot drive. I will also file a complaint with the FTC. Note: when I first filed, I did not smell a burning smell. I got that smell on a quick 4 minute trip to the store, so do not drive the car at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569975February 5, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569733February 4, 2024
ELECTRICAL SYSTEM, ENGINE
Caution light on since October 23rd of 2023. My question is how your company can play God with people's lives. Gas light lever going crazy, caution light on for 2 months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569618February 2, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, UNKNOWN OR OTHER
Have two active recalls on my soul. Not driving because could catch on fire. I still have to pay insurance on my vehicle. KIA is dragging their feet with a fix. They say a fuse but it isn’t fixing the problem unit! It’s been four months still no fix. They need to get this remedied I need my car back on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569046January 31, 2024
ENGINE, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Slow to accelerate abs light on Engine light on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568769January 30, 2024
ENGINE, ELECTRICAL SYSTEM
While driving, the lights flickered, then car shut down in the middle of the road. I could smell something burning. No warning lights came on. Had to tow the car. Found out there was no oil in the engine, when I should have had 2000 miles to go until next oil change. Engine seized. Apparently there is an oil consumption recall on almost all other kias for oil consumption EXCEPT my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568600January 29, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567908January 25, 2024
ENGINE, ELECTRICAL SYSTEM
On [XXX] I was driving my 2013 Kia Soul in the center lane on [XXX] when all of a sudden the whole dashboard panel lit up and then everything went off and the car came to a halt. the engine was dead it would not start nothing would turn on. I had to push my vehicle from the center of the 3 lane highway off to the right side breakdown lane. I had to call AAA to have them tow my car to my mechanic. After looking over the vehicle i was informed that my engine had seized up and there was no oil in the engine. I had my oil change a little less then a month ago from the date of the incident. There was no low oil light warning that came on while I was driving my car. This same car I have had issues with the catalytic converter and issues with the 1.6L Gasoline Direct Injection (GDI) that i had to pay over $1400.00 to have repaired and had several issues with it trying to get it to pass safety inspection and safety emissions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567422January 24, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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