Kia Soul Complaints (2013)

668 consumer complaints on file.

#11581341April 5, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581388April 5, 2024
UNKNOWN OR OTHER
An NHTSA Recall Number SC284AM was issued on September 25, 2023. The Recall states "URGENT: FIRE RISK WHEN PARKED," and advises owners to park out of doors, and away from other vehicles. This is absolute insanity and irresponsibility. I received a letter from KIA in November, 2013 about this Recall (over 5 months ago). As of this date, 4/5/2024, they do still not have the necessary part for the HECU system, which I understand to be a fuse. Considering the extremely HIGH RISK and personal exposure involved in this Recall, I feel the lengthy delay in resolving the problem to be outrageous. Please advise ASAP. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580848April 3, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581006April 3, 2024
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
The contact owns a 2013 Kia Soul. The contact stated that the ABS, and traction control warning lights illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with a faulty wire and was replaced. However, the warning lights illuminated again later on and the vehicle was taken to a different independent mechanic where the failure was not determined or repaired. The warning lights remained illuminated for approximately 5 months. The contact stated that while driving at approximately 45 MPH, the contact depressed the brake pedal and honked the horn, however, the brakes failed to engage. As a result, the contact crashed into a deer on the front passenger's side bumper. A police report was not filed. No injuries were reported. The vehicle was taken to the collision center where the front bumper, passenger side door, passenger side front fender, and hood were replaced. The contact received notification of the NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000. VIN tool confirms parts not available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11580718April 2, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not yet available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580763April 2, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580377April 1, 2024
ENGINE
Check engine light threw a code for catalytic converter overheating. Kas dealer says not to worry unless light is flashing, which it's not. Engines have been known to be destroyed by the excessive heat from the converter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580519April 1, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579888March 28, 2024
ENGINE
The recall that was put out in September 2023 still has not been remedied as of March 28, 2024. I believe the remedy has not been fixed in a timely manner considering the direct dangers posed as a result of the HECU default. Six months without remedy, when the danger has existed since before then, is an egregious inaction on the part of Kia to myself, the customer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579838March 27, 2024
STEERING
No warning indicators but my steering couple has worn and my steering now has play. Many forums says this is a know problem for KIA and they should cover but I do not see a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579482March 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578636March 21, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the parts to repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs as the recall notice was received several months ago. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578762March 21, 2024
SERVICE BRAKES
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brake, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578409March 20, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578269March 19, 2024
UNKNOWN OR OTHER
There is an open fire hazard recall on my vehicle, and no solution made available. When I went to the dealer for service, I inquired about this and was told that it will "probably be a while before they get to the older vehicles". Older vehicles have more wear and are likely at greater risk. Surely there is a replacement HECU module available. It has been six months since the recall, and this is a critical fire hazard issue. I want the process to move along so I no longer have to worry about a vehicle fire, especially when it has occupants. I feel like KIA is dragging its feet on older vehicles, hoping they will age out or we will sell them. My vehicle has 34,000 miles, so I will have it for many years, and need this issue resolved in a timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578343March 19, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000(Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirm parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577530March 15, 2024
ENGINE, ENGINE AND ENGINE COOLING
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577533March 15, 2024
ELECTRICAL SYSTEM
Car is not starting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577584March 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who diagnosed a failure with the catalytic converters. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576473March 10, 2024
ELECTRICAL SYSTEM
My 2013 Kia Soul has been recalled for HYDRAULIC ELECTRONIC CONTROL UNIT (HECU) which can RESULT IN AN ENGINE COMPARTMENT FIRE WHILE DRIVING OR PARKED since September of 2023. I was advised to park my vehicle away from the house and wait for a solution from Kia. It has been 6 months that I have been unable to drive my vehicle. Kia states that a remedy is *still* unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Soul