Kia Soul Complaints (2010)

135 consumer complaints on file.

#10352853August 30, 2010
INTERIOR LIGHTING
TL*THE CONTACT OWNS A 2010 KIA SOUL. WHILE DRIVING 10 MPH, THE LED LIGHTS INSIDE THE VEHICLE CAUGHT ON FIRE. THE CONTACT WAS ABLE TO PULL OVER AND THE FIRE DEPARTMENT WAS CONTACTED AND DISCONNECTED THE BATTERY . THERE WERE DAMAGES TO THE INSIDE DOOR PANEL AND SPEAKERS. THE VEHICLE WAS TOWED TO A KIA DEALERSHIP WHERE THE DIAGNOSIS STATED THAT THE LIGHT HARNESS WIRES MELTED. THERE WERE REPAIRS TO THE HARNESS AND THEY REPLACED THE LIGHTS UNDER THE WARRANTY. THE FAILURE AND THE CURRENT MILEAGES WERE 600. UPDATED 12/7/10/ *CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10351526August 24, 2010
ENGINE AND ENGINE COOLING, STRUCTURE
THE 2010 SOUL HAD A MAJOR FAILURE WHEN IT IMPACTED A TREE AT 10 MPH. THERE WERE NO LEAKING FLUIDS, SIGNS OF SMOKE OR FIRE. THE VEHICLE CAUGHT FIRE ROUGHLY 15 MINUTES LATER AND BURNED TOTALLY UP BEFORE FIRE CREWS COULD GET THERE TO PUT IT OUT. THE ORIGIN OF THE FIRE WAS BETWEEN THE ENGINE AND THE FIRE WALL. I FEEL AS THOUGH THE SAFETY BUMPERS THAT ARE REQUIRED BY LAW TO WORK BELLOW THE 15 MPH CONSTRAINT ARE UNDER DESIGNED. *TR
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10351369August 23, 2010
ELECTRICAL SYSTEM
I PURCHASED A 2010 KIA SOUL, AND 8 DAYS LATER SMOKE STARTED COMING OUT OF THE PASSENGER SIDE DOOR PANEL, DOOR LOCK, AND WINDOW. THE CAR WAS TOWED TO THE CLOSEST DEALERSHIP AND THEY TOLD ME THAT IT WAS THE WINDOW MOTOR. THE WINDOW MOTOR WAS UNPLUGGED AND I WAS ALLOWED TO DRIVE IT HOME. THE DEALER SAID THE MOTOR WOULD COME IN THE FOLLOWING DAY BUT I COULD DRIVE IT UNTIL THEN. I DROVE APPROX. 1 MILE DOWN THE ROAD AND SMOKE STARTING POURING OUT OF THE PASSENGER SIDE DOOR PANEL AGAIN. I WAS ABLE TO PULL THE CAR OVER IN A PARKING LOT AND THE SPEAKERS CAUGHT FIRE. THE WHOLE SIDE DOOR PANEL, SPEAKERS, AND CARPET MELTED/FIRE DAMAGE. IT'S BEEN 4 WEEKS AND I AM STILL DRIVING A RENTAL CAR. KIA CORPORATE HAS BEEN CONTACTED AND OFFERED OPTIONS IN REPLACEMENT/COMPENSATION. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10350741August 20, 2010
SEAT BELTS
I PURCHASE A 2010 KIA SOUL ! ON 12/31/2009. SOON AFTER I NOTICES HOW EASILY THE PILLARS AND PARTS OF THE DOOR PANEL BECAME SCRATCHED AND NICKED BUT THE SEAT BELT. REPORT IT TO KIA USA AND WAS ISSUED A KIA CONSUMER # K1695129 AND WAS INFORMED THAT A FIX WOULD BE COMING IN APRIL THEN IN JUNE. I HAVE HEARD NOTHING FROM KIA SINCE. THE PLASTIC IS VERY SOFT AND CAN EVEN BE DAMAGED BY A FINGER NAIL. I WOULD LIKE THIS SUB-STANDARD PLASTIC TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350743August 20, 2010
STRUCTURE
I PURCHASED A 2010 KIA SOUL ! ON 12/31/2009 AND WITHIN 2 MONTHS I NOTICED 10 -12 PAINT CHIPS ON THE FRONT AND HOOD OF THE CAR. I DRIVE IN A CITY THAT ONLY SEE SOME SNOW AND SOME SALTED. SALTED ROADS SHOULD OF NOT CAUSED THIS MUCH PAINT CHIPPING. I ADDED A PAINT PROTECTION FILM TO THE FRONT OF THE CAR AT A COST OF $587 TO PROTECT MY INVESTMENT. LATER I LEARNED THAT THIS IS A PROBLEM WITH THIS MODEL. CONTACTED KIA CONSUMER AFFAIRS ABOUT THE ISSUE TO AND ASKED TO REGISTER THE COMPLIANT, THEY STATED THEY HAVE NEVER HEARD OF THE ISSUE. I ASKED THEM TO HELP OVER THE COST OF THE PROTECTION SYSTEM, THEY STATED THEY WOULD ONLY DO THAT IF THE DEALER INSTALLED IT, WHICH MY WAS NOT. I WOULD LIKE TO SEE THAT THE PAINT ISSUE IS CORRECTED AND CONPENSATED FOR THE COST I SPENT ON THE PROTECTION FILM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350840August 20, 2010
STRUCTURE
I HAVE 2010 KIA SOUL THAT I BOUGHT IN APRIL 2009. THE PROBLEM IS THAT IN THE INTERIOR IS VERY EASILY DAMAGED. THE INTERIOR PLASTIC IS OF LOW ENOUGH QUALITY THAT WHEN GETTING IN AND OUT OF THE CAR ONE'S FINGERNAILS CAN CAUSE A SCRATCH. I TAKE CARE OF ALL MY VEHICLES AND ARMOR ALL THE INTERIORS REGULARLY, BUT EVEN THOUGH THE INTERIOR LOOKS LIKE A 20 YEAR OLD CAR. I ALREADY CONTACTED KIA 8 MONTHS AGO AND THEY TOLD ME I WOULD HEAR BACK FROM THEM WITH A SOLUTION FOR THE FIRST RUN SHOULD INTERIOR PROBLEM IN Q1 2010. I HAVE CONTACTED THEM MANY TIMES SINCE THEN AND ALL I HAVE GOTTEN BACK IS THAT THEY HAVE RECEIVED MY COMPLAINT AND ARE WORKING ON A FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350540August 19, 2010
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL* THE CONTACT TEMPORARILY RENTED A 2010 KIA SOUL. THE CONTACT STATED THAT THE BRAKE PEDAL WAS ABNORMALLY SMALL AND HIGH, MAKING IT DIFFICULT FOR THE CONTACT TO DEPRESS THE BRAKE PEDAL WHEN ATTEMPTING TO REVERSE. THE CONTACT STATED THE DESIGN OF THE PEAL CAUSED DANGEROUS DRIVING SITUATIONS BECAUSE HE WOULD HAVE TO LOOK AWAY FROM THE ROADWAY AND LOCATE THE PEDAL. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350015August 17, 2010
STEERING
TL* THE CONTACT OWNS A 2010 KIA SOUL. WHILE DRIVING APPROXIMATELY 15-20 MPH OFF FROM A SIDE STREET, THE CONTACT APPLIED THE ACCELERATOR AND THE STEERING WHEEL BEGAN TO PULL AWAY FROM HIM. HE STATED THAT HE HAD TO HOLD ON TO THE STEERING WHEEL EXTREMELY HARD TO MAINTAIN CONTROL OF THE VEHICLE. THE FAILURE WOULD ONLY OCCUR WHEN ATTEMPTING A TURN AND SIMULTANEOUSLY ACCELERATING. THE VEHICLE WAS NOT TAKEN TO AN AUTHORIZED DEALER OR LOCAL MECHANIC FOR A DIAGNOSIS OF THE FAILURE. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 9,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350108August 17, 2010
STEERING
TL* THE CONTACT OWNS A 2010 KIA SOUL. THE CONTACT STATED THAT THE DRIVER WAS TRAVELING APPROXIMATELY 45 MPH DURING RAINY WEATHER. THE VEHICLE SUDDENLY BEGAN TO ABNORMALLY VEER OFF THE ROAD TO THE RIGHT. THE DRIVER CRASHED INTO A TREE. THE DRIVER WAS INJURED. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT CONTACTED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 700.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10349524August 16, 2010
AIR BAGS:FRONTAL
2010 KIA SOUL TRAVELING SOUTH ON SC HIGHWAY 905 AT 9:45PM., RURAL HIGHWAY WHEN A VEHICLE PULLED IN FRONT FROM A RIGHT SIDE DIRT ACCESS ROAD. THERE WAS A FRONT END CRASH TO THE KIA SOUL RESULTING IN TOTAL DAMAGE FRONT THE FRONT BUMPER TO THE FRONT DASH BOARD AREA. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE COULD NOT BE DRIVEN AND WAS TOWED. THE SOUTH CAROLINA HIGHWAY PATROL RESPONDED TO THE SCENE AND A REPORT WAS TAKEN. UPDATED IVOQ PICTURES RECEIVED. 08/2/710 *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10349737August 16, 2010
INTERIOR LIGHTING, ELECTRICAL SYSTEM
BRAND NEW KIA SOUL 2010 - LESS THAN 500 MILES. ELECTRICAL FIRE IN THE DOOR PANEL WHILE DRIVING. TOWED TO DEALER, WHO REPLACED DOOR PANEL. LED LIGHT TRANSMITTER IN SPEAKERS SHORTED AND MELTED PLASTIC INSIDE DOOR. RESPONSE FROM KIA (ADVISED BY DEALER) WAS "DON'T LEAVE THE SPEAKER LIGHTS IN ON POSITION. ONLY USE THEM WHEN YOU NEED THEM." THIS WAS THE SECOND SAME INCIDENT THAT THE DEALER HAD THAT WEEK. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10349744August 16, 2010
STRUCTURE
THE INSIDE DOOR PANELS ON BOTH SIDES OF THE CAR ARE FULL OF SCRATCHES. THE PLASTIC PANELS SCRATCH TOO EASILY EVEN WITH EXTRA CAREFUL USE, THE PANELS LOOK LIKE THEY ARE 10 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348011August 8, 2010
STRUCTURE
DEEP SCRATCHES TO PILLARS, DOORS, GLOVE BOX, DASH BOARD AND CENTER CONSOLE DUE TO THE MATERIAL USED IN THE MANUFACTURING OF THE VEHICLES INTERIOR. AT 3000 I BEGAN LETTING MY DEALERSHIP KNOW, THEY SAID THEY HAD NO IDEA, KIA AMERICA INSISTS THEY LET ALL THE DEALERSHIPS KNOW OF THE DEFECT. KIA AMERICA WILL NOT SUBMIT ANYTHING IN WRITING, THEY ONLY GIVE A REFERENCE NUMBER AND SAY THEY ARE WORKING ON THE PROBLEM. THEY HAVE WORKING ON A SOLUTION FOR CLOSE TO TWO YEARS, ENOUGH IS ENOUGH. I CAN'T SELL OR TRADE MY CAR IN BECAUSE I HAVE SUFFERED SUCH A LOSS DUE TO THE DEPRECIATION OF MARKET VALUE. MY INTERIOR LOOKS LIKE IT IS 10 YEARS OLD, I NOTICED THE ISSUE AT 1000MILES AND NOW HAVE 9000MILES AND STILL NO WORD FROM KIA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348052August 8, 2010
STRUCTURE
2010 KIA SOUL SPECIAL EDITION NUMBER ONE: ALL 4 PASSENGER DOORS HAVE MULTIPLE NICKS AND SCRATCHES ON THEIR INTERIOR, ESPECIALLY THE FRONT DOORS. THE SEATBELTS SCRATCH THE DOORS. THE PLASTIC INNER DOORS ARE TOO SOFT AND MAR TOO EASILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347911August 7, 2010
STRUCTURE
THE INTERIOR PANELS ARE EASILY SCRATCHED AND THE CAR LOOK LIKE IT IS TEN YEARS OLD AND IT IS BARELY A YEAR OLD. IT HAS AFFECTED THE VALUE AS I WAS TOLD BY A SEPARATE DEALER THAT THE INTERIOR LOOKS "HORRIBLE" I NOTIFIED KIA AND THEY SAID A "FIX" WOULD BE AVAILABLE IN TWO MONTHS AND ALMOST A YEAR LATER KIA HAS NOT FIXED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347764August 6, 2010
STRUCTURE
DOOR SKINS AND PILLARS SCRATCH TOO EASILY. MAJOR SOURCE OF DEEP SCRATCHES IS DUE TO THE MERE TOUCHING OF THE SEAT BELT BEING RETRACTED. OTHER SCRATCHES CAN BE CAUSED BY TOUCHING THESE INTERIOR PARTS. THESE PLASTIC PARTS ARE INFERIOR AND DEFECTIVE AND SHOULD BE REPLACED WITH THE NEWER IMPROVED AND RELEASED REPLACEMENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347868August 6, 2010
STRUCTURE
PURCHASED A 2010 KIA SOUL + EXACTLY ONE MONTH AGO, USED WITH 10,000 MILES. THE INTERIOR OF THIS VEHICLE IS OF SUCH LOW QUALITY, IT LOOKS LIKE IT HAS 100,000 MILES ON IT INSTEAD. NOT ONLY IS THE INTERIOR A POOR EXCUSE FOR THE CAR, SO IS THE EXTERIOR PAINT. CHIPS AND PEELING ARE NOT AN UNCOMMON PROBLEM WITH THE KIA SOUL. IN FACT, ALL OF THE SOULS I HAVE SEEN, HAVE HAD SOME SORT OF PAINT DAMAGE, NOT DUE TO DRIVING OR ABUSE, BUT TO THE NEGLECT OF NOT USING HIGH QUALITY PAINTS AND FINISHES TO THE SOUL. ALL IN ALL, THE KIA SOUL IS A FUN CAR, BUT I AM VERY UNSATISFIED WITH THE WORKMANSHIP AND QUALITY OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347573August 5, 2010
STRUCTURE, STRUCTURE:BODY, VISIBILITY
MY 2010 KIA SOUL HAS SUCH SEVERE INTERIOR DAMAGE FROM THE SUB-STANDARD MATERIAL THEY USED THAT THE MARKET VALUE HAS DEPRECIATED FAR BEYOND THE NORM. ANY METAL, EVEN PLASTIC THAT TOUCHES THE DOORS (SEAT BELT BUCKLE) PILLARS, CENTER CONSOLE, GLOVE BOX, ETC....BECOMES DAMAGED. THE MATERIAL HAS NO PADDING UNDER IT SO THERE IS NO ABSORPTION AND IT IS "HONEY COMB" DESIGN WHICH WHEN SCRATCHED BREAKS THE "HONEY COMB" WHICH HAS A LIGHT GREY UNDER IT. MY FATHER BOUGHT THE SAME CAR AT THE SAME TIME AND HE TOO HAS THIS PROBLEM. THE CARS SHOWING THIS DAMAGE IMMEDIATELY. THE DEALERSHIP HAS NO WAY OF FIXING IT AND THE MANUFACTURE IS TELLING US TO WAIT FOR THEIR SOLUTION, MANY PEOPLE HAVE BEEN WAITING FOR OVER A YEAR. KIA HAS PUT OTHER 2010 SOULS ON THE LOT WITH COMPLETELY DIFFERENT MATERIAL SO THIS SHOULD BE THE SOLUTION. THEY WILL NOT SEND ME ANYTHING IN WRITING STATING THAT THEY ACKNOWLEDGE THIS PROBLEM THOUGH THEY HAVE GIVEN OUT HUNDREDS, IF NOT THOUSANDS OF REFERENCE # AND TELL EVERYONE THEY ARE WORKING ON THE SOLUTION. I FEEL AS THOUGH THEY ARE WASTING TIME, LETTING TIME LAPSE SO THEY CAN EITHER CLAIM THAT IT IS NORMAL WEAR AND TEAR OR THEY ARE WAITING FOR THE LEMON LAW TIME LIMITS TO EXPIRE. WHAT COMPANY ACKNOWLEDGES A DEFECT BUT WON'T PUT IT IN WRITING? I AM FURIOUS, THIS IS A BRAND NEW CAR AND THERE ARE OTHER ISSUES THAT ARE ALSO PRESENT, LIKE CHIPPING PAINT THAT HAS STARTED TO RUST WITH 6000 MILES ON IT. WE DESERVE CONSUMER PROTECTION. PLEASE CHECK WWW.KIASOULFORUM.COM FOR EVEN GREATER AWARENESS OF THIS VERY PUBLIC ISSUE. REAR VIEW WINDOW SO SMALL AND HIGH IT IS A DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346872August 2, 2010
AIR BAGS:FRONTAL, STEERING
I PURCHASED A 2010 KIA SOUL AND HAD IT ABOUT TWO MONTHS WHEN WHILE DRIVING THE STEERING COLUMN CAME OFF. I TOOK PICTURES, AS I HAD NO CONTROL OVER THE WHEELS, I DIDN'T REALIZE IT UNTIL MY CAR WOULDN'T STOP. I KEPT PUSHING DOWN ON THE BRAKES AND THERE WAS SOMETHING IN THE WAY, THAT WAS WHEN I REALIZED IT WAS THE STEERING COLUMN. I CONTACTED KIA 24 HOUR ROADSIDE, THEY TRANSPORTED MY VEHICLE TO UNION CITY KIA, WHERE I FOUND OUT FROM TONY IN THE SERVICE CENTER THAT MY AIRBAG NEEDS TO ALSO BE REPLACED IN THE STEERING WHEEL BECAUSE IT WAS NON FUNCTIONAL. THIS IS DAY THREE, AS THIS HAPPENED DURING THE WEEKEND, I CALLED KIA TODAY ABOUT HAVING A VEHICLE TO STAY MOBILE. I AM STILL WAITING ON A CALL BACK, THOUGH MY VEHICLE IS COVERED UNDER WARRANTY, THEY ARE STATING THAT I CANNOT HAVE A LOANER CAR OR RENTAL REIMBURSEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346524July 31, 2010
AIR BAGS:FRONTAL, FUEL SYSTEM, GASOLINE
WE REAR-ENDED A 2004 EXPEDITION IN OUR 2010 KIA SOUL AT 20MPH. MY WIFE SUSTAINED A "TRAUMATIC BRAIN INJURY" AS A RESULT OF THE AIR BAG WIRING HARNESS BEING CUT IN HALF (BOTH SIDES) BEFORE THE SENSORS WERE ACTIVATED. I HAVE PHOTOS OF THE WIRING HARNESS CUT IN THE ACCIDENT AND THE CAR. MY 39 YEAR OLD WIFE WILL NOW SPEND THE REST OF HER LIFE DISABLED. THIS IS A DANGEROUS CAR. KIA STATES THE AIRBAGS WILL NOT ACTIVATE AT 20MPH. THIS IS NOT A 5 STAR FRONTAL IMPACT DESIGN. THE FUEL SHUT OFF DID NOT ACTIVATE, 'ALL SAFETY FEATURES FAILED'. I DROVE THE CAR 1/4 MILE TO A PARKING LOT AFTER THE WRECK, ONTO A TRAILER LATER THAT DAY, OFF THE TRAILER, BACK ONTO A TRAILER AND OFF AGAIN. THE DEALER TOLD US TO POUND SAND AND CALL KIA IF WE WEREN'T SATISFIED WITH THE VEHICLE SAFETY SYSTEMS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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