Kia Soul Complaints (2013)

668 consumer complaints on file.

#11637506January 21, 2025
AIR BAGS
On 1-16-25 I was involved in a vehicle crash in which the airbags "did not" deploy. The vehicle is at my home, the brakes locked also. I have photos. No inspection to my knowledge. Yet. Insurance claim was filed. I do not have a police report yet. No warning lights or sensors.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11635358January 10, 2025
UNKNOWN OR OTHER, ENGINE, VEHICLE SPEED CONTROL
honor catalytic converter failure under manufacturer warranty which they refuse to honor after 90 days at the kia service center , and fail to replace the defective part
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635125January 9, 2025
STEERING
My steering column will make a clicking sound, and the steering wheel and column will vibrate excessively.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631258December 17, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The dealer informed the contact that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630774December 15, 2024
UNKNOWN OR OTHER
The 2013 Kia Soul has been subject to recalls related to the gear shift, with some models potentially experiencing issues that could cause the vehicle to roll away due to a gear shift defect. Some 2013 Kia Souls may have a gear shift defect that could cause the vehicle to roll away unexpectedly. An engine that is hesitating to accelerate is most likely dealing with a fuel/air mixture that is too lean. Engine's that are running inefficiently will begin to show signs like hesitation which will only become worse over time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630656December 13, 2024
STEERING
Feel no control of steering Clicking sound when turning steering wheel Tight/ hard to steer wheel…doesn’t want to turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629286December 6, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The dealer informed the contact that the contact should schedule an appointment for the vehicle to be inspected then the contact had to schedule a second appointment when the parts were available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627925November 29, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received a notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool shows no open recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626617November 21, 2024
STEERING
Broken coupler. They want 2800 dollars to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626094November 19, 2024
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
My 2013 Kia Soul 1.6L is currently displaying a check engine light. My vehicle has very strong smelling exhaust, engine knocking, sluggish acceleration, and reduced fuel mileage. This has been going on for about a year. I have a diagnostic code reader and it returns the error code P0420, which indicates a faulty catalytic converter, which could cause engine damage. There is a recall for the catalytic converter for my year and engine type. I received a letter in the mail regarding this recall. The link to the letter: [XXX] However, when I enter my VIN at the KIA owners portal this recall does not come up. I have contacted my local Kia Dealership (Johnson City KIA) and they act like they have no idea what I am talking about. I have called Kia customer care center and they refused to help, saying that the recalls are "VIN specific". That's ridiculous. If the recall covers my year make and model then the VIN shouldn't mean [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11626110November 19, 2024
STEERING
MDPS coupler worn and causing steering wheel instability and noise when driving over 60 mph. There was a recall previously that I wasn't aware of but my car had not yet experienced the problem. I am experiencing it now, but Kia says I must fix at my own cost since the recall period is passes, though I didn't have the issue then or recieve the notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625569November 15, 2024
UNKNOWN OR OTHER
my car has been at the Kia service center since October 5, 2024, on a manufacturer recall, and since then another recall has been added, on the day the service center received my car I was number 11, in line with the recall vehicles, I have been put in hardship because kia has not honored the recall in ample time, lost of job opportunities , stress, getting back and forth with appointments, I strongly feel as though I have been discriminated against, I receive no updated status about my car, and strongly feel, that my recall is being tossed to the side, I have contacted the NHTSB about this matter, loss wages, loss job opportunities, and stress have been placed on me from the kia service center in Trussville Alabama, Kia have failed to comply with the recall and have had ample time to remedies the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623409November 4, 2024
SERVICE BRAKES, HYDRAULIC, ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact received notifications of NHTSA Campaign Numbers: 23V652000 (Service Brakes, Hydraulic) and 19V120000 (Engine, Engine and Engine Cooling); however, the dealer declined to repair the vehicle. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 30 MPH, the vehicle vibrated and then stalled. The contact was unable to restart the vehicle. The vehicle was towed to the residence. The local dealer was contacted, and the contact was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The failure mileage was 188,028. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622942October 31, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact stated that while accelerating between 2,000 and 3,000 RPM, there was a rattling sound coming from underneath the hood of the vehicle on the driver’s side of the vehicle. The check engine warning light was illuminated. The contact used an ODB scanner and retrieved DTC code: P020; indicating the catalytic converter failure. The vehicle was included in NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The vehicle was taken to the dealer who had upgraded the catalytic overheating protection engine control unit logic as stated in the remedy but had not replaced the catalytic converter despite DTC code. The dealer stated that the catalytic converter would not be replaced under the recall. The vehicle had not received additional repairs. The manufacturer was made aware of the failure. The failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622661October 30, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact stated that the vehicle was parked and unoccupied in a carport when it suddenly caught fire near the engine compartment. The fire had expanded and caused damage to the entire garage near the carport and 2 other vehicles and a motorcycle inside the garage. The fire department arrived and extinguished the fire. A fire report was filed and the origin was an electrical issue. The vehicle was towed and identified as totaled. There were no injuries sustained. A dealer was not contacted. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulics), after the vehicle fire. The manufacturer was not made aware of the failure. The failure mileage was 110,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11622416October 29, 2024
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
On Sunday l was driving my car and the car started making noise at green light when l try to press on the accurate to go forward to get to the green light. I try to get though the green light but the car shut off on me in the middle of the intersection. Started the car back up and try to accurate again but was only able move a little bit and get to the side of the road this is unsafe. I have had thj
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622563October 29, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact stated while driving 35 MPH, the vehicle started making abnormally loud sounds and lost motive power. There was no warning light illuminated. The contact was able to pull over to the side of the road. The contact resumed driving; however, the failure persisted. The contact was able to drive to the residence and noticed that the oil level was low. The contact added oil to the vehicle and started the vehicle. The contact stated upon checking the oil level again, there was no oil left in the vehicle. The contact then inspected the ground, but there was no oil on the ground. The contact researched the failure online. The contact then inspected the exhaust pipe and noticed that the oil had leaked into the exhaust pipe. The vehicle was towed to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The dealer informed the contact that the repair was not covered under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) because the failure was not related to the recall. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 140,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622005October 25, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact's daughter owns a 2013 Kia Soul. The contact stated that while his daughter was driving at an undisclosed speed, the check engine and the low oil pressure warning lights illuminated. The contact's daughter was able to drive to the contact's residence. Additionally, the contact stated that while his daughter was driving 40-50 MPH, the vehicle started shuddering, and there was smoke coming out from underneath the hood. The vehicle stalled. The driver was able to pull over to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine had seized and needed to be rebuilt or replaced. The dealer informed the contact that the vehicle was not covered under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616567September 26, 2024
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616737September 26, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number 23V652000 (Service Brakes, Hydraulic). The contact called the dealer to schedule an appointment for the recall repair and the appointment was set for September 2024. The vehicle was taken to the dealer; however, the dealer informed the contact that the fuse needed to be ordered to perform the repair. The vehicle was not repaired. The manufacturer was notified of the issue. The contact was advised by the manufacturer that the dealer would receive the part overnight to attempt the recall repair; however, the dealer later informed the contact that although they had received the fuse, they would not be able to schedule the repair until December 2024. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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