Kia Soul Complaints (2013)

668 consumer complaints on file.

#11363529October 9, 2020
ENGINE, FUEL/PROPULSION SYSTEM
NHTSA CAMPAIGN ID 19V120000: THE SC176 RECALL ON MY CAR WAS REPAIRED MAY 30, 2019. EARLIER THIS YEAR MY CAR BEGAN SHOWING THE SIGNS OF THE FURTHER DAMAGE NOTED IN THE RECALL DETAILS. IN APRIL 2020 MY CAR RANDOMLY STALLED WHEN IN MOTION ON A CITY STREET AND THE CHECK ENGINE LIGHT CAME ON. I WAS ABLE TO COAST OFF THE ROAD AND EVENTUALLY START THE CAR AGAIN. THE PANDEMIC PREVENTED ME FROM HAVING IT SERVICED AT MY KIA DEALERSHIP OR ELSEWHERE. SINCE APRIL, THIS HAS OCCURRED FIVE TIMES, BOTH ON CITY STREETS AND THE HIGHWAY WHILE IN MOTION. THE HIGHWAY EVENT WAS FRIGHTENING AS I WAS IN HEAVY TRAFFIC TRAVELLING AT 60 MPH. MY LOCAL ONE STOP OIL CHANGE RE-OPENED AND I WAS ABLE TO GET AN OIL CHANGE MAY 5, 2020 AT 110,431, THEN AGAIN ON AUGUST 24, 2020 AT 114,121 MILES AT ONE STOP (RECEIPT ATTACHED). A WEEK LATER MY ENGINE OIL PRESSURE WARNING LIGHT CAME ON DESPITE THE RECENT OIL CHANGE. I ADDED OIL, BUT IN TWO WEEKS THE LEVEL IS AGAIN LOW AND I PUT IN 2 QUARTS. I TOOK IT TO THE KIA SERVICE CENTER SEPTEMBER 16, 2020 AT 115,179, AND THE OIL WAS AGAIN LOW AS SHOWN ON THE ATTACHED RECEIPT. KIA SERVICE WAS UNABLE TO DETERMINE THE CAUSE OF THE LOST OIL. ALTHOUGH MY CAR HAD THE REPAIR PERFORMED FOR THE RECALL, I'M AFRAID THE PISTON HAS BEEN DAMAGED, CAUSING THE ENGINE STALLS. MY OIL IS LEAKING OUT SOMEWHERE, SO I FEAR IT MAY BE THE BROKEN CONNECTING ROD THAT HAS PUNCTURED THE ENGINE BLOCK ALLOWING THE ENGINE OIL TO ESCAPE. THE KIA QUOTE FOR THE BRAKE, EXHAUST AND TIRE WORK WAS EXPENSIVE, SO I HAD A FRIEND'S EXPERT MECHANIC DO THE REPAIRS FOR LESS. HE WARNED ME THAT THE OIL WAS LEAKING OUT AND THE ENGINE MAY BLOW AND I'LL NEED A NEW ENGINE, AND STRONGLY SUGGESTED I SELL THE CAR BEFORE THAT OCCURS. I CANNOT, IN GOOD CONSCIENCE, SELL IT KNOWING THE RISK TO A NEW OWNER. I HOPE THIS EXPLANATION WILL LEAD TO KIA REPAIRING MY CAR PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361388September 27, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
MY CAR DIED WHILE DRIVING ON HIGHWAY GOING 75MPH WITH 70K MILES THATS ABOUT WHEN A VEHICLE SHOULD BE BREAKING IN NOT BREAKING DOWN. MY STEERING WHEEL IS LOOSE, GAS PLAY. THE RADIO SOMETIMES DOESNT COME ON AND MY ENGINE JUST SOUNDS CLOGGED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361399September 27, 2020
ELECTRICAL SYSTEM
VEHICLE WILL JUST RANDOMLY NOT START. GET IN CAR TURN ON KEY AND NOTHING, LIGHTS, RADIO, ECT ALL WORK, BUT CAR WILL NOT START. SO FAR IF YOU WAIT A SHORT TIME AND TRY AGAIN IT STARTS AND ALL IS FINE. I THOUGHT THAT IT WAS THE BATTERY SO I REPLACED IT AND ALL WAS GOOD FOR ABOUT 6 MONTHS, AND THEN ABOUT 2 WEEKS AGO IT DID THE SAME THING, WOULD NOT START. WENT ABOUT MY BUSINESS IN ANOTHER CAR, CAME HOME ABOUT 1 HOUR LATER, GOT INTO CAR AND IT STARTED RIGHT UP AND HAS BEEN FINE SINCE. I HAVE GONE ONLINE AND HAVE SEEN THIS IS A COMMON PROBLEM, BUT THERE DOES NOT APPEAR TO BE ANYTHING THAT THE DEALER CAN DO. THEY REPLACE DIFFERENT PARTS, BUT IT OCCURS AGAIN. LOTS ON MONEY BEING SPENT AND NO RESULTS TO BE HAD. VERY FRUSTRATING . THIS HAS HAPPEN ABOUT 15 TIMES IN THE LAST YEAR, BUT IT DOES START IF YOU WAIT AWHILE. AT LEAST MY HAS, BUT I NOTE THAT OTHERS HAVE NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353123September 4, 2020
STEERING
LOUD BUMPING NOISE IN THE STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352703September 2, 2020
VISIBILITY/WIPER, UNKNOWN OR OTHER
THE PASSENGER INSIDE DOOR HANDLE IS PEALING AND SHARP THE COATING THAT'S ON THE HANDLE IS COMING OFF. THE WINDSHIELD WIPERS ALWAYS MAKING A HORRIBLE SOUND EVEN WHEN THEY ARE REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352495September 1, 2020
STEERING
I HAVE CLINCKING INSIDE STEERING WHEEL RELATED TO THE PINION PLUG LOSE,CAUSING STEERING TO STUCK AND SHAK CRAZY IN THE HIGHWAY ,I WENT TO DEALER THEY CHARGED ME $189.00 FOR DIAGNOSIS,THEY CONFIRMED THE PROBLEM WITH PINION PLUG PROBLEM BUT THEY WANNA CHARGE ME HEIGHT PRICE WITCH I CAN NOT AFFORD,AND I LEFT WITH UNSAFE CAR.NHTSA HAS TO FORCE THE PROBLEM AS RECALL TO STOP CAR DEALER FOR RAPING US OFF.BY THE WAY THE CAR WAS IN FATAL CRASH WITH THE FIRST OWNER CAUSE IT S TITLE TO BE REBUILD ,I DON'T KNOW WHAT CAUSE IT BUT YOU CAN FIND OUT,MAY BE THE STEERING WAS A FACT.ASK PREVIOUS OWNER FOR MORE INFOS.PLEASE MAKE STEERING AS A RECALL SOON AS POSSIBLE.THANKS FOR LISTENING TO US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352564September 1, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE ENGINE MADE A KNOCKING SOUND. THE CONTACT CHECKED THE OIL AFTER PULLING IN TO A GAS STATION. THE CONTACT CONTINUED DRIVING HOME HOWEVER, THE ENGINE BLEW AND OIL STARTED SQUIRTING FROM UNDER THE HOOD. THE CONTACT PULLED OFF THE ROADWAY AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DISCOVERED A HOLE AT THE BOTTOM OF THE ENGINE HOWEVER, A DIAGNOSTIC TEST WAS NOT PERFORMED. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352152August 30, 2020
STEERING
SOMETHING IN THE RACK AND STEERING HAS COME LOOSE. STEERING WHEEL CLICKS WHEN I TURN IT. STEERING IS VERY UNSTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351757August 28, 2020
STEERING
STEERING WHEEL COUPLER ,CAR NOT ABLE TO STEER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350394August 20, 2020
FUEL/PROPULSION SYSTEM, STEERING
MODEL CAR BURNS OIL EXTREMELY QUICKLY REGARDLESS OF MILES DRIVEN, NO LEAKS FOUND BY MECHANIC, PISTONS HAVE BEEN REPLACED THREE TIMES IN THE LAST SIX MONTHS. STEERING WHEEL MAKES A KNOCKING NOISE THAT STARTED WITHIN THE LAST THREE MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350196August 19, 2020
ENGINE
MY 2013 KIA SOUL CHECK ENGINE LIGHT BLINKING. I WAS TOLD NEEDED A NEW CATALYTIC CONVERTER WHICH I TOOK CARE OF 2 MONTHS AGO. CHECK ENGINE LIGHT CAME ON AGAIN WHEN I WAS DRIVING AND CAR WOULD NOT GO I'VE 40MPH. I TOOK IT TO A REPAIR SHOP AND WAS TOLD I NEEDED A NEW ENGINE. I HAVE ALWAYS GOTTEN MY OIL CHANGED EVERY 7000 MILES AS REQUESTED. I DID THIS AT THE KIA DEALERSHIP FOR THE FIRST 5 YEARS THEN JUST LOCALLY. MY HOURS AT WORK HAVE BEEN CUT BACK DUE TO COVID AND I DO NOT HAVE $5000 DOLLARS. THE SHOP SAID THAT THE ENGINES ARE HARD TO FIND DUE TO THIS BEING A ONGOING PROBLEM WITH THE 1.6 LITER 2013 KIA SOUL. MY KIA HAS 160,000 ON IT BUT HAS BEEN WELL MAINTAINED. I CONTACTED KIA AND THEY ARE NOT TAKING ANY RESPONSIBILITY YET SOLD THESE KIAS KNOWING THE ENGINE WAS FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350270August 19, 2020
ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING BACK HOME MY 2013 KIA SOUL L4 1.6 SUDDENLY LOST ITS POWER IN THE MIDDLE OF THE ROAD. I WAS ABLE TO GET IT OFF OF THE ROAD AND CHECK IT UP INTO A PARKING LOT. I OPENED THE HOOD AND FOUND EVERYTHING WAS NORMAL SO I DECIDED TO DRIVE BACK AGAIN BUT AS SOON I START THE ENGINE A RED LIGHY GOT APPEARS ON THE ON. I GOT HOME AND CALLED A MECHANIC. A MECHANIC DID A COMPUTER SCAN AND THE REPORT FAULT CODE RETRIVAL AND DIAGNOSIS WERE: #1= SYSTEM TO LEAN @ HIGHER LOAD BANK # 1. THEN #2 - FUEL PRESSURE CONTROL LOW. HE REFERRED ME TO THE DEALERSHIP SINCE IT CAN NOT BE FIXED BY THEM (RECALL) WHEN I CONTACTED KIA THEY TOLD ME MY VEHICLE DIDN'T QUALIFY FOR ANY GUARANTEE SINCE IT HAS 130K MILES ON IT NOT RECALL COVER, AND I HAVE TO PAY TO FIX IT AS MY OWN EXPENSE BUT AS I READ IT SHOULD BE COVERED, I'M NOT SURE WHY MY CAR DOESN'T QUALIFY. I HAVE NOT OTHER TRANSPORTATION VEHICLE AND I DON'T HAVE THE FUNDS TO PAY THEEXPENSIVE DEALERSHIP TO FIX IT SO PLEASE I NEED TO KNOW IF YOU CAN HELP AND ASVISE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348745August 12, 2020
ENGINE
MY CAR WAS BROUGHT IN FOR THE RECALL AND THEY TOLD US IT WAS FINE BUT I NOTICED IT OFFEN GOT HOT AND IT LIKED TO BURN OIL OR LEAK OIL I HAD TO PUT OIL IN EACH WEEK AND ONE DAY OM MY WAY HOME THE MOTOR BLOW A ROD AND THIS WAS ONLY A COUPLE MONTHS AFTER THEY CHECKED IT AND SAID IT WAS FINE THE CAR ONLY HAD 125000 MILES ON IT AND I HAD TO PAY 1700 DOLLARS FOR A NEW MOTOR AND I'M STILL WAITING ON IT TO ARRIVE I DON'T THINK I SHOULD HAVE TO COVER THE COST OF THE MOTOR OR THE REPAIRS BECAUSE IT FALLS IN THE RECALL LIST OUR CAR HAD ALL THE PROBLEMS THAT THE RECALL WAS LISTING. I WOULD LIKE TO HERE BACK FROM SOMEONE ON MY CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343594August 6, 2020
ENGINE
WAS DRIVING MY 2013 KIA SOUL AND IT THREW A ROD AND MY ENGINE LOCKED UP. I FOUND OUT THAT THERE WAS A RECALL ON THE CATALYTIC CONVERTER. DEALERSHIP SAID THEY TRIED TO RUN A DIAGNOSTIC AND IT SAID ENGINE FAILURE AFTER THEY REPLACED THE RECALLED CATALYTIC CONVERTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343546August 5, 2020
SERVICE BRAKES, STEERING
THE BRAKES' VACUUM CHAMBER OR A VALVE HAVE GONE BAD. THE PEDDLE IS HARD TO PRESS WHEN VEHICLE IS CRANKED AN BAKING OUT. ALSO, NOTICED WHEN IDLING, THE BRAKE BECOMES STIFF AFTER A SLIGHT DEPRESSION OF THE PEDAL. SOMETIMES THE CAR CANNOT BE STARTED AS THE BRAKE PEDAL CANNOT BE DEPRESSED FAR ENOUGH TO ALLOW THE START BUTTON TO WORK. OVER TIME, THE FRONT STEERING HAS BECOME LOOSE AND WOBBLILIY, CAUSING THE DRIVER TO OVER CORRECT STEERING TO KEEP THE CAR STRAIGHT ON THE ROAD. THE VEHICLE HAS 62,000 MILES ON IT, IT SHOULDN'T BE HAVING THESE TYPES OF PROBLEMS THIS SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343183August 4, 2020
STEERING
STEERING WHEEL CLICKING WHEN TURNING LEFT OR RIGHT AND HAS PLAY IN STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343004August 3, 2020
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT THE PISTON BLEW WITHOUT WARNING AND CAUSED OIL TO LEAK INTO THE ENGINE AND CAUSED THE ENGINE TO BURN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) THE VEHICLE WAS TAKEN TO THE STOKES KIA DEALER (202 S GOOSE CREEK BLVD, GOOSE CREEK, SC 29445) WHERE IT WAS STATED THAT NO CODES WERE FOUND AND THEREFORE THE ENGINE WOULD NOT BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE ENGINE WAS PURCHASED USED AND DID NOT QUALIFY FOR A REPLACEMENT UNDER THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.*DT*DT*JB*DT*AS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11342650August 1, 2020
ENGINE
REGARDING RECALL SC176 THE ENGINE IS OVERHEATING AND HAS ENGINE DAMAGE WHICH CAN LEAD TO THE VEHICLE STARTING ON FIRE. HAVE BROUGHT IT TO 2 DEALERSHIPS AND THEY ARE JUST TRYING TO BRUSH IT OFF SAYING NOTHING IS WRONG EVEN THOUGH IT IS OVERHEATING AND AN INDEPENDENT MECHANIC STATES THAT THERE IS PISTON AND CYLINDER DAMAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340660July 21, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING, THE VEHICLE STALLED WITH THE LOW POWER STEERING FLUID WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PUSHED OFF THE ROADWAY AND RESTARTED. THERE WAS A KNOCKING SOUND COMING FROM THE ENGINE AFTER THE VEHICLE WAS RESTARTED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER NOR AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) HOWEVER, THE VEHICLE EXPERIENCED THE FAILURE STATED IN THE NHTSA CAMPAIGN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,003. *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339893July 17, 2020
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH THE VEHICLE BEGAN TO STALL. THE CONTACT DRIFTED INTO A NEARBY PARKING LOT. THE CONTACT STATED SMOKE WAS COMING OUT THE OUTSIDE REAR. THE CONTACT LIFTED THE HOOD AND NOTICE OIL HAD SPILLED ALL OVER THE ENGINE OF THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO STATED THAT THE PISTON HAD FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE CONTACT THEN TOOK THE VEHICLE TO THE DEALER HAGERSTOWN KIA (10307 AUTO PL, HAGERSTOWN, MD 21740 PHONE: (301) 739-7283) FOR THE REPAIRS WHO STATED THAT THEIR FAILURE DID NOT RELATE TO NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE). THE VEHICLE WAS NOT REPAIRED AS OF YET. THE CONTACT WAS UNSURE IF THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE 167,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

← Back to Kia Soul