Kia Soul Complaints (2017)

290 consumer complaints on file.

#11339618July 15, 2020
ENGINE
AT 91K MILES, THE ENGINE BLEW. AT 84K MILES THE CATALYTIC CONVERTER WAS CONDEMNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339342July 14, 2020
AIR BAGS
TL* THE CONTACT STATED THEY WERE CALLING FOR THEIR PARENTS WHO OWN A 2017 KIA SOUL. THE CONTACT STATED THAT WHILE THEIR FATHER WAS DRIVING AND ATTEMPTING TO MAKE A LEFT TURN WHEN A VEHICLE TWO CARS IN FRONT SUDDENLY STOPPED CAUSING THE VEHICLE DIRECTLY IN FRONT OF THEM TO REAR-END THE VEHICLE THEN BOUNCE AND HIT THEIR VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE PASSENGER RECEIVED A HEAD AND NECK INJURY. MEDICAL ATTENTION WAS NEEDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. THE CONTACT STATED THAT THE OTHER VEHICLE'S DROVE OFF WITH NO ISSUES. THE DEALERSHIP WAS NOT MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILUR3E MILEAGE WAS 2.800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11338523July 10, 2020
ENGINE
I WAS DRIVING DOWN THE HIGHWAY ABOUT 65 WHEN I HEARD A LOUD KNOCKING NOISE COMING FROM THE MOTOR. NO CHECK ENGINE LIGHT NO OVER HEATING NOTHING. LOUD KNOCK CAR GOES DEAD.I'VE ONLY HAD THIS CAR FOR 1YR. GOT IT AT 52.000 MILES IS NOW AT 84.000. STILL UNDER KIA 100.000 MILE WARRANTY. BUT THEY WON'T COVER IT . AND THERE MAIN THING IS I PUT 30.000. MILES ON IT. I HAVE KIDS. I TRAVEL. KEPT UP ON OIL CHANGES EVERYTHING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337640July 6, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 KIA SOUL. THE CONTACT STATED THE VEHICLE FAILED TO START ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TWICE TO GARDEN GROVE KIA LOCATED AT 13731 HARBOR BLVD, GARDEN GROVE, CA 92843, (888) 992-1833, WHERE THE MECHANICS WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS INTERMITTENT. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE APPROXIMATELY WAS 93,705.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326484May 29, 2020
ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
WHEN DRIVING MY CAR 1 HOUR OR MORE AND TURN OFF THE CAR AND TURN ON AGAIN MY CAR AND IMMEDIATELY TURN ON THE AC MY CAR ENGINE SHAKES AND TURN OFF THE MOTOR. I LEFT MY CAR IN THE DEALER WHEN I BUY THE CAR IN 4 TIMES BUT NOBODY FOUND THE PROBLEM. SO I FEEL FEAR FOR WILL HAVE AN ACCIDENT. PLEASE I NEED HELP. I HAVE THIS PROBLEM SINCE 2018.*DT*JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324692May 15, 2020
STEERING
TL* THE CONTACT OWNS A 2017 KIA SOUL. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 15 MPH, THE STEERING WHEEL CEASED WITH THE POWER STEERING ASSIST FAILURE WARNING LIGHT ILLUMINATED. THE FAILURE DISCONTINUED INDEPENDENTLY AND THE VEHICLE RETURNED TO OPERATING AS DESIGNED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320360April 6, 2020
ENGINE
MILEAGE 75,000 AND THE ENGINE THREW A ROD THROUGH THE BOTTOM OF THE ENGINE BLOCK AND THROUGH THE OIL PAN. I PURCHASED THE CAR WITH ABOUT 22,000 MILES. I'VE DRIVEN THE CAR LESS THAN 2 YEARS AND HAVE PUT ABOUT 50,000 MILES ON IT. I HAVE MAINTAINED THE VEHICLE ACCORDING TO MANUFACTURER SPECIFICATIONS WITH REGULAR OIL CHANGES EVERY 5000 MILES. I HAVE NEVER HAD THE CHECK ENGINE OR OIL LIGHTS COME ON SINCE I'VE OWNED THE VEHICLE. WHILE DRIVING ON THE INTERSTATE ABOUT 80 MPH WITH THE CRUISE CONTROL ON, THE CAR STRUGGLED AND FELT LIKE IT WAS GOING TO STALL OUT, LIKE IT WASN'T GETTING GAS OR THE ALTERNATOR WAS FAILING. THE CHECK ENGINE AND OIL LIGHT CAME ON AND SMOKE WAS BILLOWING FROM UNDER THE HOOD. I HAD TO DRIVE FOR ABOUT HALF A MILE OR SO TO THE NEAREST EMERGENCY PULL OFF AND TURNED OFF THE CAR. WHEN I WAS FINALLY BRAVE ENOUGH TO POP THE HOOD, THERE WAS OIL SPRAYED ALL OVER THE ENGINE BAY, A SMALL PUDDLE ON THE GROUND, AND NO OIL IN THE ENGINE. I HAD IT TOWED TO MY LOCAL GARAGE AND WAS TOLD THAT THE ENGINE BLEW THE CONNECTOR ROD OUT OF THE ENGINE BLOCK AND THROUGH THE OIL PAN. MY VEHICLE HAS NOT BEEN RECALLED FOR THIS ISSUE BUT THERE HAS BEEN A RECALL ON 2012-16 KIA SOUL FOR THE EXACT SAME PROBLEM. IT CANNOT BE A COINCIDENCE THAT MY VEHICLE HAS THIS PROBLEM AS WELL. MY LOCAL KIA DEALERSHIP HAS SAID I CAN BRING IT IN, PAY THE $100 DIAGNOSTICS FEE, AND THEY'LL DECIDE IF IT CAN BE COVERED SINCE THE WARRANTY HAS LAPSED. SINCE I AM THE SECOND OWNER, I DO NOT HAVE THE 100,000 MILE 10 YEAR WARRANTY. THE WARRANTY IS REDUCED TO 3 YEARS 60,000 FROM THE ORIGINAL (FIRST OWNER) PURCHASE DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319605March 28, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE ENGINE STARTED MAKING A TICKING NOISE. WHICH GOT LOUDER AND FASTER AS I DROVE. I WENT 20 MINUTES DOWN THE RODE AND THE CAR STOPPED AND STARTED ROLLING FORWARD WITH NO POWER AS IF I WAS IN NEUTRAL. I TRIED TO JUMP THE CAR AND DID NOT SUCCEED, THE OIL WAS BONE DRY. I ADDED OIL AND THE SAME NOISE AROSE AND THE CAR STOPPED AGAIN. LASTLY. I COULD NOT GET MY CAR TO GO 2-4 MIN WITHOUT IT TURNING OFF. I WILL BE ABLE TO PROVIDE A VIDEO OF THIS HAPPENING, I DO COULD NOT LOAD THE FILE CHOOSEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316427March 5, 2020
UNKNOWN OR OTHER
OIL LIGHT KEEPS FLICKERING WHEN AT IDLE OR LOW SPEEDS. I HEAR THIS HAS BEEN AN ISSUE WITH THIS FOR MANY YEARS OF KIA CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11312243February 29, 2020
ENGINE
WHILE IN MOTION ON THE HIGHWAY I EXPERIENCE ENGINE FAILURE. I WAS TOLD THAT MY ENGINE THREW A ROD AND PUNCTURED A HOLE IN MY ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311419February 25, 2020
ENGINE
ENGINE LOCKED, COULDN'T START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309150February 14, 2020
ENGINE
ENGINE- 2017 KIA SOUL 2.0 L 4-CYL. MILEAGE AT THE TIME OF PURCHASE 42,788. MILEAGE AT FAILURE WAS 89,144. USAGE PREDOMINATELY HWY MILES. AT THE TIME OF FAILURE, WE OWNED THE VEHICLE 19 MONTHS. REGULAR OIL CHANGES WITH CASTROL GTX AND EDGE 100% SYNTHETIC 5W20 OIL. FEBRUARY 02, 2020 MY WIFE STARTED THE DAY DRIVING AWAY FROM HOME. THE OUTSIDE TEMPERATURE IN THE 60'S AND SUNNY. DROVE 4.5 MILES TRAVELING 45MPH ON A STRAIGHT LEVEL CITY ROADWAY IN HEAVY TRAFFIC. SHE COULD HAVE BEEN REAR-ENDED OR WHEN TURNING OFF THE ROADWAY WITH LOSS OF POWER T-BONED TRYING TO EXIT THE ROADWAY IN AN EMERGENCY. THERE IS NO BREAKDOWN LANE OR ENOUGH GROUND ON THE SIDE OF THE ROADWAY TO PULL OFF. ALL OF A SUDDEN, FOR NO REASON, THE ENGINE LOST POWER AND MADE A KNOCKING SOUND. SHE CHECKED THE INSTRUMENT PANEL, NO WARNING LIGHTS. TEMPERATURE GAUGE READ NORMAL. WITHIN SECONDS, SHE PULLED INTO A PARKING LOT AND TURNED OFF THE MOTOR. NO VISIBLE SIGNS OF ANY DAMAGE ON THE EXTERIOR OF THE MOTOR OR UNDERNEATH THE VEHICLE. WE ARE THE SECOND OWNER OF THIS VEHICLE. MANUFACTURES INITIAL TRANSFERABLE WARRANTY EXPIRED. WE TOWED THE VEHICLE TO OUR REGULAR ASE CERTIFIED MECHANIC. THEY DETERMINED THE ISSUE TO BE A ROD KNOCK. FURTHER DIAGNOSIS DETERMINED FROM A COMPRESSION TEST THE #2 CYLINDER IS AT 80#'S COMPRESSION THE OTHER THREE AT 150#'S. I HAVE READ YOUR REPORT REGARDING THE ONGOING INVESTIGATION INTO KIA'S MOTOR FAILURES. I BELIEVE THIS MOTOR SHOULD BE INCLUDED IN THE INVESTIGATION ALTHOUGH BOTH VIN SEARCHES TURNED UP NO RECALL ON MY VEHICLE. WE ARE CURRENTLY TRYING TO GET THE LOCAL DEALER TO WORK ON THE VEHICLE AND THEY WANT TO CHARGE A MINIMUM FEE OF 1500-1600 TO TEAR THE MOTOR DOWN AND COMPLETE AN INVESTIGATION INTO WHY THE MOTOR FAILED. WE HAVE AN AFTERMARKET WARRANTY PROGRAM AND THEY ARE TRYING TO FIND A WAY NOT TO PAY FOR ANY CLAIM ON THIS ISSUE. OUR DILEMMA IS ONGOING AT THE TIME OF THIS COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300375January 19, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN PLACED IN DRIVE, AND GAS PEDAL IS DEPRESSED THE CAR JERKS FORWARD AND BACK AND WILL NOT ACCELERATE. IT SHAKES THE WHOLE CAR.. DOES IT IF CAR IS COLD OR HOT BUT SEEMS TO HAPPEN MORE WHEN CAR IS NOT FULL HOT. UNSAFE WHEN PULLING INTO TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282943November 29, 2019
AIR BAGS
THIS IS THE SECOND TIME THAT THE AIR BAGS HAVE NOT GONE OFF IN A CRASH ON THIS CAR THE FIRST CRASH WAS AT 55 MPH HEAD ON AND THEY DIDNT GO OFF AND THE SENSORS WERE HIT AND DAMAGED. TODAY THE CAR WAS IN ANOTHER HEAD ON CRASH WITH INJURY TO THE DRIVER AND THE AIR BAGS FAILED TO DEPLOY AGAIN THIS IS A MAJOR CONCERN AS TO MY WIFE AND I COULD HAVE BEEN KILLED DUE TO FAULTY AIR BAGS . IN BOTH CRASHES THE VECHILE WAS IN MOTION.I WILL BE TAKEN PICTURES OF THE CAR TOMORROW. SOMEONE COULD HAVE DIED IN THIS CRASH.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11278018November 4, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 KIA SOUL EV. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND RESTARTED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED MULTIPLE TIMES. ALSO, THE ACCELERATOR PEDAL WAS DEPRESSED TO THE FLOORBOARD; HOWEVER, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO KIA OF CERRITOS (18201 STUDEBAKER RD, CERRITOS, CA 90703, (562) 860-2424), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,606.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269075October 16, 2019
ENGINE
AT 75K MILES THE ENGINE FAILED ON MY 2017 KIA SOUL. SPECIFICALLY, IT THREW A ROD. THE CAR WAS SOLD TO ME AS A CERTIFIED USED CAR, THAT BEING THE DEALER SAID THERE WAS NOTHING WRONG WITH THE CAR. I TOOK THE CAR INTO GOSSETT KIA IN MEMPHIS, WHERE I PURCHASED THE CAR FOR AN OIL CHANGE. I WAS CALLED LATER AND TOLD THE ENGINE WAS KNOCKING. THE SERVICE WRITER TOLD ME, "DO NOT WORRY ABOUT THIS. IT IS A KNOWN PROBLEM WITH THE 2016 AMD 2017 KIA SOUL AND YOUR CAR IS UNDER WARRANTY." KIA TOLD ME THE CAR WAS NOT UNDER WARRANTY BECAUSE I CHOSE TO DRIVE FOR A RIDE SHARE COMPANY AND THAT VOIDED THE WARRANTY. THE PROBLEM IS THEY SOLD ME A CAR AS CERTIFIED WHEN THEY KNEW ABOUT THE ENGINE FAILURE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267017October 8, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), SEAT BELTS
MY KIA SOUL WAS MANUFACTURED 11/16 & HAS 8,643 MILES ON IT AS 10/8/19. I STARTED MY CAR THE MORNING OF 10/719 & THE AIR BAG AND ELECTRONIC STABILITY CONTROL INDICATOR LIGHTS WENT ON AND WILL NOT GO OFF. THIS MORNING THE PASSENGER'S SEAT BELT LIGHT WAS FLASHING ALSO. ARE THERE ANY RECALLS ON THESE ITEMS FOR MY VEHICLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244074August 15, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE FRONT DOOR ON THE DRIVERS SIDE DOESN'T LATCH OR LOCK COMPLETELY WHEN THE DOOR IS CLOSED/SHUT FROM INSIDE. MANY TIMES WHEN EXITING THE VEHICLE FROM THE DRIVERS SEAT I DISCOVER THE DOOR HADN'T BEEN LATCHED AT ALL BECAUSE I CAN OPEN THE DOOR WITHOUT USING THE DOOR HANDLE, IT WILL OPEN WITH A SLIGHT PUSH FROM MY ARM. I WORRY THE DOOR WILL OPEN WHEN IT'S MOVING CAUSING AN ACCIDENT AND INJURIES FROM FALLING OUT OF THE VEHICLE. A SECOND SAFETY ISSUE WITH MY KIA SOUL IS THE HESITATION AND SLOWNESS OF ACCELERATION WHEN ENTERING THE FREEWAY AND MERGING INTO TRAFFIC. WITH THE GAS PEDAL PRESSED TO THE FLOOR, A SAFE SPEED CAN'T BE ATTAINED FOR 2-3 MINUTES CAUSING OTHER VEHICLES TO SLAM ON THEIR BRAKES, REDUCE SPEED OR CHANGE LANES TO AVOID HITTING THE BACK OR SIDE OF MY VEHICLE. THIS IS THE REASON I NO LONGER DRIVE ON THE FREEWAY AND TAKE THE LONG ROUTE INSTEAD. THIRDLY, WHEN BACKING OUT OF A PARKING SPOT, THE BACKUP CAMERA FAILS TO ENGAGE ABOUT A QUARTER OF THE TIME AND I MUST RELY SOLELY ON SIDEVIEW AND REARVIEW MIRRORS. INCIDENTS OCCURRED FROM A DEAD STOP UP TO 50 MILES PER HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243280August 12, 2019
TIRES
TL* THE CONTACT OWNS A 2017 KIA SOUL EQUIPPED WITH KUMHO SOLUS TIRES, SIZE: P205/65R16 (NA). THE CONTACT STATED THAT THERE WAS A LARGE BUBBLE ON THE FRONT DRIVER'S SIDE TIRE. THE CONTACT WAS CONCERNED THAT THE TIRE COULD BLOW OUT. THE VEHICLE WAS DRIVEN SLOWLY TO CAR PROS KIA (18835 BEACH BLVD, HUNTINGTON BEACH, CA 92648, (714) 274-4632) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS COMMON; HOWEVER, THEY DID NOT WANT TO REPAIR THE TIRE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE DOT NUMBER AND VIN WERE UNKNOWN. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243373August 12, 2019
TIRES, TIRES:SIDEWALL
MY COMPLAINT ODI # IS 11243280. REGARDING KUMHO TIRES SAFETY AND BUBBLE IN THE SIDEWALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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