Kia Soul Complaints (2013)

668 consumer complaints on file.

#11509873March 2, 2023
STEERING
Steering wheel makes a rattling sound when I drive. I would like to know if this is a safety risk? The vehicle has not been inspected by the manufacturer. Warning light come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509217February 26, 2023
ENGINE
Vehicle traveled down I-65 normal cruising. Had a check engine light illuminated. Code pulled as a P0420 diagnosed for Catalytic Converter. Because of this code, the oxygen sensors eventually went out. Sensors were replaced. Two months later the code for O2 sensors being bad came again. Vehicle was seen by another driver on right side with flames showing under the engine while driving. From there, a noise was heard, seen later as a hole made in the bottom of the cast iron block. Vehicle was pulled to the side of the road. I had gotten out to pop the hood, where white smoke was fuming from. Then I seen flames arise and grabbed all personal belongings fearing the worst (explosion). Flames simmered down after 1 hour passed. Engine was not started but with a hole in the bottom, fear of a rod being slung is scary.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11508528February 22, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2013 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption and was making abnormal knocking sounds intermittently while driving at various speeds. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the catalytic converter needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the VIN was not included. Additionally, the contact stated while driving 70 MPH, the vehicle decelerated unintendedly. The contact depressed the accelerator pedal, but the vehicle failed to respond. The check engine warning light was illuminated. The contact turned on the hazards lights and exited the highway. The contact coasted the vehicle to the shoulder of the roadway. The contact then pushed the vehicle to a gas station with the assistance of bystanders. The vehicle was then towed to the residence. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 113,956.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507580February 16, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2013 Kia Soul. The contact stated while starting the vehicle, the contact heard an abnormal knocking sound. There were no warning lights illuminated. The vehicle was taken to an unknown local dealer where it was diagnosed with a rod bearing knock. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was not contacted. The approximate failure mileage was 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507238February 14, 2023
ENGINE
My 2013 Kia Soul was diagnosed with engine failure. My mechanic stated no trouble codes, all fluids full. No diagnostic codes at all. At above 30 mph my vehicle blows black smoke. My mechanic found Kia TSB 222 Excessive Oil Consumption. He wrote up that he warned me not to drive vehicle and have towed to KIA dealer. Contacted KIA dealer and was told my vehicle not covered as I was second owner. The vehicle had 105302 miles when I bought it in May 2021 and currently has 112446 as of today. There is a class action lawsuit pending on these issues. It shouldn't matter who the owner is when an engine fails because of defective workmanship. KIA is aware of this specific problem and are doing everything they can to NOT make it right by the consumer. This recall should encompass all vehicles with the defect. This is not some recall for a window seal that falls out. This renders the vehicle completely useless and valuable only as scrap. Imagine all the people who did everything right and now have no vehicle due to an issue over which they had no control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507287February 14, 2023
ENGINE
The contact owns a 2013 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound and overheated. Additionally, when the accelerator pedal was depressed, the vehicle failed to accelerate as needed. The vehicle was towed to an independent mechanic to be diagnosed. The mechanic retrieved an unknown fault code. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506534February 10, 2023
POWER TRAIN
Check Engine Light Came on again after KIA BURLINGTON claim repairs was done and closed out repairs. Diagnostic Code is P0420. First Report was filed in 11/22, Service Manager at KIA BURLINGTON REFUSED TO ADDRESS RECALL ISSUES ON MY CAR AND STATES “NOT HER PROBLEM” and she can not help me. Second and Last Complaint was filled on 2/9/23. Service Manager AT KIA BURLINGTON REFUSED TO ADDRESS RECALL ON MY CAR OR GIVE DIAGNOSTIC ON MY CAR. HER COLLEAGUES STATES “SHE TRANSFERRED MY FILES TO GREESBORO KIA, For my home dealership”. I am (zuria) is unclear why. In addition, her other colleague stated “she doesn’t want to help me because I am African American”. However, I did witness her on 2/9/23. Come out and speak to caucasian person, while telling her peer she did not have to speak to me regarding my recall on my KIA SOUL 2013. HER BEHAVIOR AS A SERVICE Manager IS UNACCEPTABLE. Had to drive two hours away to get help with my recall on 2/9/23. I’m disgusted with service at KIA BURLINGTON. Open Safety Recall Check February 22, 2019 19v120000 February 22, 2019 19v120000 December 29, 2014 14v822000 Engine KIA Motors America (Kia) IS Recalling Certain 2012-2016 KIA Soul Vehicles Equipped With 1.6l Gasoline Direct Injection (Gdi) Engines. High Exhaust GAS Temperatures MAY Damage THE Catalytic Converter, Possibly Resulting IN Abnormal Engine Combustion and Damage TO ONE or More OF THE Engine’s Pistons and Possible Piston Connecting ROD Failure. Engine and Engine Cooling:exhaust System:emission Control:catalytic Convertor KIA Motors America (Kia) IS Recalling Certain 2012-2016 KIA Soul Vehicles Equipped With 1.6l Gasoline Direct Injection (Gdi) Engines. High Exhaust GAS Temperatures MAY Damage THE Catalytic Converter, Possibly Resulting IN Abnormal Engine Combustion and Damage TO ONE or More OF THE Engine’s Pistons and Possible Piston Connecting ROD Failure. Structure:body:roof and Pillars KIA Motors America (Kia) IS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505248February 2, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle hesitated. The contact also stated that while shifting into drive, the engine revved but the vehicle failed to respond. Additionally, the contact stated that on several occasions the engine overheated and was consuming excessive amounts of engine oil. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic converter needed to be replaced. The vehicle was not repaired. The contact referenced the NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) however, the dealer was notified of the failure and the contact was informed that due to the previous update performed, the recall could not be applied to the VIN. The manufacturer was notified of the failure and the contact was advised to have the vehicle to be diagnosed. The failure mileage was approximately 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503866January 26, 2023
VISIBILITY:GLASS, SIDE/REAR
Rear hatch glass shattered randomly out of no where. No impact to the glass or others around to cause it. Others safety was at risk due to glass falling off the car as I was driving. My safety was jeopardized due to when it happened as I was driving, I jumped and drove left of center.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503907January 26, 2023
ENGINE
My engine been making noise past two years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503230January 23, 2023
ENGINE
The contact owns a 2013 Kia Soul. The contact stated while driving 75 MPH, the vehicle made an abnormally loud sound. The contact veered to the side of the road. There was no warning light illuminated. Upon inspecting the vehicle, she noticed that a significant amount of engine oil was leaking underneath the engine onto the ground. The vehicle was towed to a gas station and was then towed to the residence. The dealer was notified of the failure and informed the contact that she would be responsible for repairing the vehicle as she failed to repair the vehicle under unknown service campaigns that had been sent to her. However, the contact had not received the notifications. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502785January 20, 2023
UNKNOWN OR OTHER
Engine loses power and then stops now car won't start catalytic converter the gas cap the 02 censorAnd the throttle body
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502726January 19, 2023
ENGINE
Check engine light came on and was showing issues with the camshaft and crankshaft sensors. I took it to the dealership where I purchased the car and they told me there was sludge built up due to lack of maintenance (regular oil changes). I have proof of regular oil changes being done. They told me there are no recalls (there is an open investigation on my make and model) and I would have to pay for a new engine which costs more than the car is worth.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502010January 16, 2023
AIR BAGS
I was involved in a car accident where a truck pulled out in front of me causing me to hit him in his side with the front passenger side of my car resulting in the car to roll two times. As a result of the airbags not deploying the windshield came into the car causing lacerations to the face of the passenger and as the car was rolling his right arm was out of the window causing him to have to have staples put in his arm and the skin on his hand was gone both driver and passenger had concussions and I feel that these injuries could have been avoided if the airbags (front and side ) were to deploy !
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11500238January 5, 2023
ENGINE
My engine failed and I thankfully was able to get my car to my mechanic but had I not, I could have stalled on the highway and caused a car accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498628December 23, 2022
ENGINE
2013 KIA SOUL. CONSUMER WRITES IN REGARD TO ILLUMINATED CHECK ENGINE LIGHT. THE VEHICLE IS SLUGGISH AND HAS BLUE SMOKE COMING FROM THE EXHAUST AND WON'T HOLD OIL FOR ANY PERIOD OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496000December 5, 2022
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
the catalytic converter is damaged, soon the engin could fail, and there is a recall on the catalytic converter for this car type and model and year. it has all the symptoms that the converter is damaged, tried to liquid to fix it it did not work It is available for inspection no risk yet, inspected and problem was confirmed engine light is on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496125December 5, 2022
ENGINE
Driving on the highway when my car started making a popping sound, No lights came on on the dash We pulled over thinking it was the tire, we pulled over just in time the car cut off completly while we were still moving towards an exit. Car had plenty of oil plenty of water everything was up-to-date Besides of steering coupler. Tried cutting the engine back on and it started smoking and wouldn't cut back on or it would stall out. If we didn't hear that noise a few seconds sooner we would have gotten to a terrible accident on a 4 lane highway, which we were all the way on the far left side before the engine cut out. There was no problems prior to any of this it just happened randomly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494532November 22, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact stated while driving 45 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer and stated that it might be the catalytic converter. The vehicle was taken to an independent mechanic for diagnostic testing, and the mechanic stated that the catalytic converter needed to be replaced. The dealer was contacted and stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). There was no additional assistance provided. The manufacturer was contacted and informed of the failure but provided no assistance. The failure mileage was 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494030November 17, 2022
ENGINE
Nothing has ever been wrong with my 2013 Kia Soul. Love this car! But less than 1 mile from home it started jumping and died. I have never once known about a recall. When it was looked at by mechanic, I was told the engine was blown due to possible head gasket, oil leaking out, etc. I have a rare terminal disease and can’t afford a new engine! My husband of 20 years left me, I am fixing to having cancer surgery and now to learn I have no car? I can’t take anymore! My local Kia dealships said recall was too old. I don’t have any idea what I’m going to do now! Maybe the surgery won’t go well….because right now, I could care less if I die because I have no life, no husband, no car…….
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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