Kia Soul Complaints (2021)

240 consumer complaints on file.

#11510524March 7, 2023
ENGINE
Engine light was on , I was driving the turn off I take the car to Kia they’re fixed in December, now the is doing the same engine light on, I was driving the car turn off is the same problem the I have before,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508531February 22, 2023
ENGINE
2021 Kia Soul started making engine noises as it was being driven home. The next day while driving home there was a loud boom and total loss of power while driving. It coasted to a parking lot. The vehicle had to be towed to the dealership. We are now awaiting approval for total engine replacement via warranty. Vehicle has less than 50K miles. Oil changes were done with synthetic oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508142February 20, 2023
ENGINE
Car began sputtering in the middle of the road, all the symbols on the dash started lighting up. I went to make a turn and car stopped moving came to a sudden slow down and rolled to the side. I put it in park. It would not start and sputtered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507138February 13, 2023
ENGINE
Turning left onto busy street, engine stopped, car stuck in incoming traffic lane, would not go momentarily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506984February 13, 2023
POWER TRAIN
I own a 2021 Kia Soul with 34,130 miles. Purchase brand new in 5/21. I just had it serviced on 2/3/23. On 2/10/23, I was driving toward home on I-40 east, near mile marker 418 and the rpms suddenly started to jump up and down from 1000x to 6000x and the car had no ability to go anywhere close to the speed limit. There was a whistle noise coming from under the car. I took the I-81 north interchange to try to get the 80 or so miles back home but could not get the vehicle to go more than 15 mph. I was terrified I was going to get hit by the 18 wheelers whizzing by me. I got in the break down lane and limped to exit 8. The car began to shake violently and barely move. I got off the exit ramp praying no one would rear end me. I called Kia roadside and they towed it to the closest dealership in Moristown because they only tow up to 50 miles, unless I paid the requested $300+ to take it the extra 30 miles to my dealership where I bought the car. The service department called on 2/11/23 to tell me it was being evaluated now, but I have heard nothing else since. I had to sit at the dealership in Moristown until my sister could drive from Lexington KY to take me home. I have severe walking impediment due to broken neck from a car wreck. This whole experience was terrifying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504887February 1, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Heading to work on hwy 140, there is no trees nothing that could fall on my car the nearest car was at least half a mile away, it's 30something degrees outside and as my driving I heard a loud boom I opened up the cover to my sunroof and it was shattered, there's nothing that could have landed on it the glass was pointing upwards like it exploded out. That stretch of road I was on has nothing around that could cause that and if it had been a rock it would have hit either the front of my car or my windshield and neither were hit or anything of that nature. The only conclusion I have is that it was the temperature difference.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504389January 30, 2023
ENGINE
On or approximately January 6, 2023 my 2021 Kia Soul with ISG technology began to display Check Engine Light. Took to AutoZone where they hooked to analyzer and came up with P0017 code. Notified local Kia dealership (Galeana in Columbia, SC) and was told could not get appointment until 01/24. Told if engine light no blinking could continue driving. No overt issues when driving at that time. Reset light by disconnecting negative battery terminal but immediately reappeared. On 01/19/23, engine began cutting out and running rough, turning off when brake applied. Was able to crawl home. Had towed into local dealership. Now told my "engine is bad" and that it has been escalated to "tech case" with KIA central. All maintenance up to date and no current recalls active. Noted that case very similar to those for which class action lawsuit was filed. This could have caused a real issue in traffic with it stalling at lights and ultimately stopping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501455January 12, 2023
ENGINE
On 12/29/2022, the check engine light came while driving to work on my 2021 Kia (25k miles). I called the dealership right away and made an appointment for inspection the next day. At lunch time the same day, I got into my car and went through a local drive thru. On the way back, the vehicle stalled out WHILE driving. It stalled out repeatedly driving the 3 blocks to my office. Knowing the vehicle was unsafe, I had it towed to the dealership. The dealership has had my vehicle for two weeks. Changing all the emission parts, and tried to tell me I had no oil in the car (regular maintenance through them is up to date). Now they keep telling me, they are waiting for the Kia hotline to contact them. I do know this, the car was burning excessive oil. Parts of the engine were gunked up from this. Engine started stalling out. It's the exact description of the recalled 2021 Kia problems, yet they claim not mine it was not part of the recall. These engines are dangerous. Kia is doing NOTHING to resolve the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500584January 7, 2023
ENGINE
On 12/28 at approximately 5:00 pm my vehicle shut off 2 times within a span of 30 minutes while I was driving it. It happened on approach to a highway. It was NOT the Stop-Start System. My car was moving while it happened. My car lost all power, and every warning indicator flashed in my dash and I even lost my power steering. I took my car to KIA and they categorized this as my car “stalling”, but I wouldn’t say that is accurate. My car’s computer seems to have malfunctioned or was hacked. Indeed KIA’s repair document shows that they performed a software update on my car to solve this. My car’s engine was certainly malfunctioning while driving on 12/28 after both events of losing all power to my car. It sounded like my engine was in the wrong gear after these events. I didn’t drive my car after that episode and KIA refused to tell me what was wrong after they “repaired it” and performed a software update. This article yesterday about KIA/other auto’s breached is unnerving. I don’t feel safe driving the car and wish I had the ability to cut off KIA’s API to my car while driving. They should only be allowed to perform software updates or access the car’s computer remotely while the car is stationary and the driver should be alerted that KIA or a third party is accessing the car’s computer and/or engine, etc. I just want to make sure if I get in a serious accident that this is on record. https://www.cyberscoop.com/car-hackers-vulnerabilities-research/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500246January 5, 2023
AIR BAGS, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While crossing an intersection a Jeep Gladiator ran a red light causing my vehicle to hit it broad side. Front and side airbags did not deploy. The frontend was damaged is buckled, hood about 6", fenders crushed and the grill was destroyed. Driver's door wouldn't open. The seatbelt didn't restrain my wife enogh to keep her from hitting the steering wheel. This caused bruises on her leg , abdomen and chest areas.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11490664October 24, 2022
ELECTRICAL SYSTEM
Horn fails to operate. 2nd time for this car. 1st time was repaired by dealer as warranty. Now failed again. Car only has 14000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490326October 21, 2022
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
The engine is consuming increasingly high amounts of oil with no leaks, far surpassing the one quart per 1000 miles. Oil pressure lamp has illuminated on 1-2 occasions, only briefly, and shortly before I took it to the dealership. Unusual noises coming from the engine while accelerating and also after I stop. I had my oil changed 1 week ago, unusual noises have not improved. Currently awaiting inspection at the dealership for manufacturer warranty coverage for repair of this issue, but seems to have all the earmarks and the production date (9/20) that line up with the piston ring recall, though they say my vehicle is not covered by the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488642October 10, 2022
ENGINE
I believe my specific vehicle should also be assigned the recall no. 21v259000. My vehicle experienced engine stall, loss of power and leaking oil onto hit components which could have resulted in fire. I was stalled and in traffic and could also have been in hit by another vehicle. The engine is now having to be replaced at the dealership. I am told my car is not part of the above mentioned recall even though the motor in my vehicle matches the motor on the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485768September 21, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When exiting the highway, I pushed on brake to slow down and car accelerated at fast speed and had to use emergency brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473151July 9, 2022
ENGINE
good day my kia soul consumes excessive oil. I have noticed it since the last three oil changes and when you turn it on you can hear a slight knocking in the engine. I took it to the dealer but they demand a deposit of 300 dollars to check it and they do not guarantee original parts. I think it is unfair that they demand three hundred dollars to check it when my kia soul has 25,600 miles and has a guarantee and I demand that my guarantee be honored and my safety be guaranteed. thanks for your attention
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471802June 30, 2022
ENGINE
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471615June 29, 2022
UNKNOWN OR OTHER
On May 15, 2022 my house burned and all my belongings and the home were a total loss. The fire origination specialist brought in by my homeowners Insurance Company reported the back left of the garage was the origination spot and that my 2021 Kia Soul was parked face in on the left side of the garage. The car was charred and the Chrysler 300 parked next to it was also damaged but recognizable. The Kia had been unused for 24 hours plus. Both the auto and home owners insurance companies are investigating the Kia as the source at a salvage company in Lumberton, NC.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11469351June 15, 2022
UNKNOWN OR OTHER
After stopping on a grade and after the engine shuts off, and you take your foot off the accelerator pedal to move forward, there is a lengthy pause (sometimes) before the engine restarts and proceeds forward. If there is a vehicle behind you it can be unnerving and if they are real close it could cause an accident. I had the dealer check it and they could not find any service bulletins on that issue. This has happened on multiple occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468424June 9, 2022
AIR BAGS
Airbags didn't deploy with hard frontal contact. Vehicle is being held by insurance company so it can be looked at. Vehicle has been inspected by insurance company as total loss. Front end is destroyed and frame is bent.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11465852May 23, 2022
ENGINE
I was driving into work and when I got off the expressway my car started rattling loudly. I finished my drive into work and parked the car. I asked a co worker to see if he could see if my muffler was still connected and he mentioned that the noise was coming from my engine. The two weeks previous to this my car would shut off if I slowed down or was pulling into a parking space. I just thought it was my auto shut off when the engine was on low idle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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