Kia Soul Complaints (2013)

668 consumer complaints on file.

#11550957October 20, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Soul. The contact stated while driving 60 MPH, the vehicle overheated and started losing motive power. The check engine warning light was illuminated. The contact stated that she exited the expressway and pulled to the side of the road until the vehicle cooled down. The contact continued driving; however, after 10 minutes of driving the failure recurred. The contact stated that the failure recurred several times while driving, and the contact pulled to the side of the road each time. The contact was able to drive to the residence. The vehicle was awaiting to be towed to the dealer. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was 159,203.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550727October 18, 2023
STEERING
My MDPS steering wheel coupler has completely failed. I never recieved a letter from kia and only found out they had a warranty extension through searching the web to see what the horrible noise and play in my steering wheel was. I dont qualify for this extension by 9 months. I purchased my car 1/2013 and that puts me past the 10 year mark. I see Kia has extended this warranty to 15 years/150,000 miles on the newer cars with the same mileage, is there a chance they will do it with the souls or have they and maybe i am missing it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548713October 6, 2023
STEERING, ELECTRICAL SYSTEM
About 3 months ago my steering wheel started rattling and continues to get worse I haven’t had it looked at yet but I think I need to also my dash lights come off and on all the time do you think I have a problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548256October 4, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2013 Kia Soul. The contact stated while driving approximately 40-45 MPH, the vehicle stalled in traffic. While driving the following day, the vehicle stalled again. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine, and Engine Cooling). The failure mileage was approximately 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547601October 1, 2023
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
I had and oil change refused because the dip stick showed no oil. I had to add an additional oil of 2.5 quarts to get the oil change done at another service center. there was no visible oil leeks. The 1.6L engine burned thru the oil in 3000 miles. my odometer reads 96361 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547446September 30, 2023
AIR BAGS, ENGINE, FUEL/PROPULSION SYSTEM
Engine rod bearings loose torque and piston break make a hole into block, I fix the engine but my cat converter failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547457September 30, 2023
STEERING
The steering on my 2013 Kia soul makes a clunking noise when steering left or right. The steering feels very unstable while driving. If I reach 75 mph the steering gets very noisy and loose. I’m now afraid to drive the vehicle. Upon researching this issue, I found that I am not the only one experiencing this problem. I haven’t taken it to a dealer as of yet. I wanted to see if there was a recall on it. There has been no warning lamps or messages appearing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543695September 10, 2023
STEERING
My 2013 Kia Soul does not currently have a recall issued for it, but there is a known steering problem that has resulted in 345,000 Kia Souls being recalled. The recall starts with models manufactured in 2013, and yet my model has been excluded. The recall that was issued affects Souls manufactured for the 2014, 2015, and 2016 model years, spanning manufacture dates from July 21, 2013 though September 30, 2015. Warning signs of an impending failure could be a clunking noise from the steering rack when turning. My 2013 Kia Soul has been experiencing this same clunking noise that has been increasing in severity and causing issues with steering. I am extremely concerned about the safety of driving a car with known steering issues. When I contacted my Kia dealer directly about this concern, they said that the recall wasn't issued for my VIN number. The issue appears to be prevalent for Kia Souls dating back further to 2012, as I have researched to see if others have experienced the same or similar issue. I have attached screenshots of other consumers who have experienced this issue and were also not included in the recall years. There were no warning lamps or messages and the issue has gotten progressively worse, and much more severe, over the past few weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543495September 8, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Our 2013 Kia Soul accelerated on its own at a Sonic drive-in restaurant. First ran into a brick wall and then when put in reverse, it continued at accelerated speed until it came to a stop. Nobody injured - just the car. Afterward I did some research and found it has been a problem with various makes and models of Kias.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11541881August 31, 2023
STEERING
Steering coupler is going out. KIA will not cover repair even though it covers 10 years and unlimited miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539975August 22, 2023
UNKNOWN OR OTHER
Uvo infotainment system speakers not working. Radio works, but the only thing you can hear is the beep of the buttons when you push them on the screen. It keeps resetting itself as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539656August 20, 2023
STEERING
What component or system failed or malfunctioned, and is it available for inspection upon request? MDSP, Steering wheel. The steering wheel makes a loud click/clang sound when turning the wheel right or left. This occurs when car is in parking or moving condition. Yes, it is available upon request. How was your safety or the safety of others put at risk? My teenage son (high school) and wife are the main drivers and are now very concerned about their safety. Has the problem been reproduced or confirmed by a dealer or independent service center? No not yet. Kia has informed us that the 10 yr extended warranty has expired and they will not be able to cover this issue. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No not yet. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533454July 20, 2023
ENGINE, ELECTRICAL SYSTEM
Car’s check engine and oil light came in and flickered. Went to get an oil change and have them check the car. I turned the car off when I got there. When I went to start the car to wind the windows down, the mechanic saw sparks, I saw smoke coming out of the engine and he yelled for me to stop trying to start it. We opened the hood, tried again and the same thing happened - almost caught on fire. Now, the engine won’t turn over. He said the battery is good. He said the engine is done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530902July 7, 2023
STEERING
Steering feels unstable. Knocking noise near steering gear box when turning wheel and steering feels sloppy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530601July 6, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The first issue took place in September 2022 when someone tried to steal the catalytic converter off of my car, I took it in to be replaced. Shortly after I started having engine issues, the engine light start flashing numerous times over a few week span and I had taken it into the Waikem (now Diehl) dealership in Massillon, and first they thought it was the spark plugs and replaced those, then had the same issue less than a week later, and then said the engine seized up and needed replaced. I was without my car for a total of over two months altogether, because then after I had it replaced, I had the same issue again, a week later and it was the ignition coils that needed replaced. This was right before Christmas in December 2022. After about two months. I began having issues again. It was one EVAP issue after another with the check engine light on again many times. I took it in, had the purge valve replaced, then a month later, had another issue, and had the filters replaced, then a month later, another issue, this time the purge valve again. Then we thought we fixed it last week, but now same issue again. I have had NOTHING but issues with this vehicle since last year and I am very upset, because I have LOST all confidence in my vehicle. It is one issue after another. Now the fuel gauge is flashing that it is empty, even though I filled up my tank yesterday, this has been the same ongoing issue for three weeks now and no resolution, with the check engine light on. I just want a working vehicle. I have children. I NEED it to be safe and reliable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529875July 1, 2023
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
P 195 / 65 R 15 There seems to be an issue with the tires (4) staying inflated My safety was put at risk because vehicle wobbles when I get to a certain speed and I have to constantly put air in the tire daily The problem has been reported to carmax in Stockbridge GA The mechanic has inspected the tires I did not get any warnings about the tire pressure until after I put the spare on the vehicle then the low tire pressure sensor came on the date is unknown
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11528715June 25, 2023
STEERING, ENGINE
My engine light is on. Second, I hear a noise when I turn my steering wheel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527910June 20, 2023
SERVICE BRAKES
Brake light not working. Everything is good to the relay switch in the dash. All turn signal and parking lights work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527335June 16, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2013 Kia Soul. The contact stated while driving 65 MPH, the sunroof shattered without impact. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 214,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527107June 14, 2023
UNKNOWN OR OTHER
My 2013 Kia Soul has been attempted to be stolen twice. My passenger side window was broken out with the intent to steal my car right from my driveway due to the tick tok challenge that has been going around and a month later the steering column was ripped apart in my drive way with the intent to steal it a 2nd time due to my vehicle not having an immobilizer. My safety as well as the safety of my entire family and that of all of my neighbors was put at risk with both attempts as we caught them in the act the first time… and the 2nd time but we didn’t realize it until later when we discovered the steering column ripped apart. This is my only vehicle, I do not have the means to replace it or to buy another one. Why aren’t these cars being recalled? The public should not be on the hook for replacing windows and steering columns because of a companies short comings. I did not recently buy my car, I’ve had it since 2017 and had I been aware of this issue, i most definitely would have bought a different car!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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