Kia Optima Complaints (2016)

764 consumer complaints on file.

#11132629October 5, 2018
VEHICLE SPEED CONTROL:CRUISE CONTROL
2016 KIA OPTIMA. CONSUMER WRITES WITH CONCERNS MALFUNCTIONS WITH ADVANCED SMART CRUISE CONTROL. *AS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132993October 2, 2018
SEATS
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE THE VEHICLE WAS COMING TO A COMPLETE STOP, THE FRONT DRIVER AND PASSENGER SEATS UNINTENTIONALLY MOVED IN DIFFERENT DIRECTIONS. THE CONTACT MENTIONED THAT BOTH SEATS BECAME DETACHED FROM THE HINGES. THE CONTACT ALSO STATED THAT THE SEAT COVERS DID NOT HOLD THE SEAT CUSHIONS IN PLACE. DOUG SMITH KIA (495 W MAIN ST, AMERICAN FORK, UT 84003, (801) 692-4390) DIAGNOSED THAT NEW SEAT COVERS WERE NEEDED TO LOCK THE CUSHIONS INTO THE SEATS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123907August 31, 2018
EXTERIOR LIGHTING
WHILE DRIVING WITH MY AUTOMATIC HEADLIGHTS ON AT NIGHT, THE LIGHTS HAVE TURNED OFF SEVERAL TIMES WHILE I WAS DRIVING. THE LIGHTS TURNED OFF FOR A FEW SECONDS EACH TIME THEN TURNED ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121826August 23, 2018
STRUCTURE:BODY, SEATS
I WAS REAR ENDED WHILE STOPPED IN BREAKDOWN LANE OF A SECONDARY HIGHWAY (40 MPH) PROBLEM THAT I WOULD LIKE TO ADDRESS IS THE INADEQUATE CUSHIONING IN THE HEADRESTS OF THIS CAR AND PROBABLY MANY OTHERS. SUFFERED A CONCUSSION THE EFFECTS OF WHICH ARE STILL ONGOING. I THINK THAT THERE NEEDS TO BE STANDARDS APPLIED TO HEADRESTS TO HAVE ENERGY ABSORBING CUSHIONING. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11112374July 19, 2018
EXTERIOR LIGHTING
HEADLIGHTS SHINE ONLY ON THE ROAD STRAIGHT AHEAD.SIDE LIGHTING IS SO BAD YOU CAN'T READ THE ROAD SIGNS ON THE SIDE OF THE ROAD. THIS IS THE FIRST TIME THAT I HAVE DRIVEN THE CAR AT NIGHT ON COUNTRY ROADS. THE HEADLIGHTS DO NOT FAN OUT ON THE ROAD AHEAD AT ALL. VISABILITY IS VERY POOR AND THIS IS UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111216July 13, 2018
UNKNOWN OR OTHER
UPON FILLING UP THE CAR THE GAS NOZZLE NEVER SHUTS OFF UNTIL GAS (A LOT OF GAS) IS POURING OUT OF THE TANK. EVEN TRYING TO FILL IT UP ON YOUR OWN HOLDING THE HANDLE IT POURS OUT WHEN FULL. LEAVES GAS EVERY WHERE DOWN THE CAR SPRAYING THE PERSON PUTTING THE GAS IN. RUINING THE PAINT ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110718July 11, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2016 KIA OPTIMA. WHILE DRIVING 30 MPH, BOTH HEADLIGHTS FLICKERED AND FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO PARKWAY FAMILY KIA (22555 US-59, KIRKWOOD, TX 77339, (281) 312-6200) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY AND THE BULBS BURNED OUT BECAUSE OF THE MILEAGE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,278.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109510July 4, 2018
POWER TRAIN
WHEN ACCELERATING FROM A COMPLETE STOP, THE ENGINE SHUDDERS & HESITATES. I MUST ALLOW EXTRA TIME & SPACE FOR ONCOMING TRAFFIC, WHEN PULLING OUT INTO AN INTERSECTION. THIS IS AN ONGOING PROBLEM. KIA SAYS THE VEHICLE IS PERFORMING AS IT WAS DESIGNED TO. I THINK A RECALL SHOULD BE CONSIDERED, AS I HAVE SEEN NUMEROUS, SIMILAR COMPLAINTS ON VARIOUS WEBSITES REGARDING THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105163July 2, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
VEHICLE WAS STATIONARY, STOPPED, IN THE WEST CONSHOHOCKEN MUNICIPAL COMMUNITY BUILDING PARKING LOT, 112 FRONT STREET, WEST CONSHOHOCKEN, PA. THE CAR WAS IN PARK WITH EMERGENCY BRAKE ENGAGED. I WENT TO TURN THE CAR OFF AND WHEN I PRESSED THE IGNITION BUTTON, A LOUD EXPLOSION SOUND CAME FROM UNDER THE HOOD AND THEN A LOUD JACK HAMMER SOUND STARTED. CAR SHOT BACKWARDS IN REVERSE AND ALL THE LIGHTS ON THE DASHBOARD WERE FLASHING AND A BELL RINGING. I PUMPED THE BRAKES TO STOP THE CAR AND IT WOULD NOT STOP. IN HAD JUST BEEN TURNED OFF, AND WAS ALREADY IN PARK AND EMERGENCY BRAKE ON. CAR WENT ON OUT OF NOWHERE, AND WENT IN REVERSE THE LENGTH OF APPROXIMATELY 25 CARS AND CRASHED INTO A PARKED CAR.POLICE WERE CALLED TO THE SCENE. THEY REPORTED THE ACCIDENT AND IT IS UNDER INVESTIGATION. MURRAY KIA WAS WHERE THE CAR WAS TOWED. THEY COULD NOT REPLICATE THE PROBLEM AND TOLD ME IT WAS AN INSURANCE PROBLEM. NOT TRUE!! MY PASSENGER AND I WERE LUCKY NOT TO HAVE ROLLED INTO THE STREET AND ONCOMING TRAFFIC, AND COULD BEEN KILLED OR SERIOUSLY INJURED, OR INJURED OTHERS. THANK GOD THE PARKED CAR WAS THERE AND ONLY THEN DID THE CAR CRASH INTO IT, AND STOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11104567June 28, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2016 KIA OPTIMA. APPROXIMATELY TEN MINUTES AFTER THE CONTACT TURNED OFF THE ENGINE AND EXITED THE VEHICLE, FLAMES IGNITED INSIDE THE VEHICLE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED AND TOWED TO AN UNDISCLOSED LOCATION. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000. *JS
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11100768June 10, 2018
AIR BAGS
A CAR ACCIDENT TOOK PLACE EARLY SUNDAY MORNING OF SEPTEMBER 25, 2016 IN WHICH THE AIR BAG FAILED TO DEPLOY RESULTING IN SEVERE INJURIES. KIA WAS CONTACTED AND INFORMED THAT A ACCIDENT HAD TAKEN PLACE IN A NEW VEHICLE THAT WAS PURCHASED, AND THE AIRBAG DID NOT DEPLOY, ALTHOUGH IT HAD PASSED THE INSPECTION AT THE DEALERSHIP AND SHOULD HAVE BEEN UNDER WARRANTY SINCE THE VEHICLE WAS PURCHASED A FEW MONTHS PRIOR. KIA FAILED TO CORRECT THE ISSUE, ALTHOUGH INDICATING THEY WOULD SEND AN INSPECTOR OUT TO CHECK THE VEHICLE. LATER IT WAS INDICATED THE VEHICLE HAD 2 RECALLS ASSOCIATED WITH IT (#1. 16V7050000 AND #2. 16V231000), HOWEVER, KIA FAILED TO HONOR THE RECALLS OR TAKE RESPONSIBILITY FOR FAILING TO PROPERLY INFORM OF THE DEFECTS. NUMEROUS ATTEMPTS WERE MADE TO REACH SOMEONE AT KIA TO RESOLVE THE MATTER, BUT EACH TIME A DIFFERENT REPRESENTATIVE INDICATED MR. GUSTAVIO VALILA WAS THE PERSON HANDLING THE MATTER AND WOULD RESPOND IN A TIMELY MANNER. VOICE MAILS WERE LEFT UNRETURNED AND EMAILS WERE SENT, HOWEVER, MR. VALILA COULD NOT BE REACHED. A YEAR LATER A REPRESENTATIVE RESPONDED INDICATING THAT THE AIR BAG WAS NOT MEANT TO DEPLOY AND THAT THE COMPANY WAS SORRY FOR THE CIRCUMSTANCE AND SITUATION. THE COMPANY DID NOT ACKNOWLEDGE OR RESPOND TO THE PREVIOUS RECALLS THAT WERE NOT HONORED, NOR DID THE COMPANY CORRECT OR RESOLVE THE CONCERNS OR MAKE AN EFFORT TO ASSIST OR PROVIDE A REMEDY FOR THE INJURIES SUSTAINED DUE TO THE FAILURE OF THE AIRBAG NOT DEPLOYING. DUE TO THE ACCIDENT AND INJURIES SUSTAINED DURING THE ACCIDENT THE DRIVER DIED A WEEK LATER. KIA WAS INFORMED OF EVERYTHING, ALONG WITH RECEIVING PHOTOS AND PAPERWORK ASSOCIATED WITH THE INCIDENT (THAT A REPRESENTATIVE FROM THE COMPANY REQUESTED), AND HAS STILL CHOSEN TO ACCEPT NO RESPONSIBILITY FOR THE SITUATION OR DO ANYTHING TO RESOLVE THE PREVIOUS MATTER / CONCERNS...*BF *TT
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11084464April 10, 2018
AIR BAGS
ONE CAR HEAD ON CRASH. PASSENGER SIDE CURTAIN DID NOT DEPLOY. PASSENGER HAD MANY INJURIES RIGHT SIDE. HAPPENED IN CONSTRUCTION ZONE ON A HIGHWAY, IN MISSOURI.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11081057March 23, 2018
ENGINE
WHILE IN DRIVE, RANDOMLY AT A COMPLETE STOP, THE ENGINE WILL DIE. I WILL HAVE TO PUT THE CAR INTO PARK, TURN THE KEY COMPLETELY OFF, AND THEN TRY TO TURN THE CAR BACK ON. THIS CAN TAKE SEVERAL ATTEMPTS TO FINALLY GET THE CAR STARTED. ONLY THE ENGINE DIES, THE RADIO, LIGHTS, ETC STAY ON WITHOUT ANY INTERRUPTION. THIS HAS HAPPENED AT STOP LIGHTS, STOP SIGNS, IN A CAR POOL LINE, ALL WHILE NOT MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080218March 19, 2018
UNKNOWN OR OTHER
AS I WERE DRIVING ON THE HIGHWAY IN E. KY I LOST CONTROL OVER THE CAR ALL OF A SUDDEN. I TRIED TO ADJUST RIGHT AND LEFT WITH NO HOPE. I CROSSED THE MEDIUM TO THE OTHER LANE, HIT A LOG TRUCK AND THEN MY CAR FLIPPED ON ITS BACK ON THE MEDIUM. THE WHOLE THING STARTED ON THE STRAIGHT PART BEFORE REACHING THE CURVE. MIRACULOUSL,Y NOTHING HAPPENED TO ME OR THE TRUCK DRIVER. I STILL FEEL THAT SOMETHING WENT WRONG. INSURANCE ESTIMATOR SAID MY SIDE IS SO BAD HE CAN'T TELL IF THERE WAS A PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11079756March 16, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHEN. I'M DRIVING THE CAR SHUTS OFF BUT COMES RIGHT BACK ON AND SOMETIMES THE RADIO JUST SHUTS OFF AND COMES BACK ON PLUS ALL THE LIGHTS INSIDE GOES OFF.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11073752February 20, 2018
SERVICE BRAKES, ENGINE, POWER TRAIN
WHEN DECELERATING, THE CAR JERKS AT EXACTLY 35 MPH WHETHER IM ON THE HIGHWAY OR IN THE CITY AND THIS HAPPENS . I HAVE BEEN TO THE DEALERSHIP 3 TIMES FOR THIS ISSUE AND THEY HAVE EVEN DROVE MY CAR THEMSELVES AND FELT THE SAME THING THAT I WAS FEELING AND ALL THEY SAY IS THAT WITHOUT A CHECK ENGINE LIGHT THRER IS NOTHING THEY CAN DO ABOUT IT AND I JUST HAVE TO "LIVE" WITH IT. THIS IS RIDICULOUS AND KIA NEEDS TO ADDRESS THIS ISSUE BEFORE IT CAUSES ANY ACCIDENTS OR WORSE DEATH. I SPENT WAY TOO MUCH MONEY ON THIS CAR FOR IT TO BE HAVING THESE ISSUES. BRAKES ARE SUPPOSED TO BE A SAFETY FEATURE NOT A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072656February 13, 2018
POWER TRAIN
TAKING A LEFT FROM A STOP AT MAYBE 5 MPH , AND THE RIGHT FRONT AXLE BROKE IN HALF. I WAS ABLE TO COAST OFF THE ROAD AND HAVE THE CAR TOWED. THERE IS A RECALL FOR THIS EXACT ISSUE (RECALL #SC139).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067114February 5, 2018
POWER TRAIN, VEHICLE SPEED CONTROL, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
WHEN THE CAR ENCOUNTERS A HILL AND NEEDS TO DOWNSHIFT, EITHER TO CLIMB OR TO HOLD BACK THE SPEED WHEN IT DESCENDS, THE CRUISE CONTROL REMEMBERS THE DOWNSHIFT AND WILL NOT RETURN TO HIGH GEAR UNTIL A) IT IS MANUALLY OVERRIDDEN, BUT WILL STILL DOWNSHIFT UP TO 2 GEARS, WHEN THE LEVER IS PLACED BACK TO AUTOMATIC OR, B) WHEN THE CRUISE CONTROL IS TURNED OFF. THE CRUISE CONTROL ALSO BELATEDLY REACTS TO LOSS OF SPEED CONTROL AND OVERCORRECTS WITH TOO MUCH POWER, RESULTING IN A CRUDE RIDE, AS WELL. THE WORKLOAD IS INCREASED DEALING WITH GETTING THE CAR TO ATTAIN TOP GEAR ON FLAT ROADS, AND IS CREATING UNSAFE CONDITIONS, IN MY OPINION. I HAVE ATTEMPTED TO GET THIS ATTENDED TO AT THE DEALERSHIP, AND THEY CONTINUE TO NOT FIX THE ISSUE, AS WELL AS INFORM ME I SHOULDN'T BE USING CRUISE CONTROL ON HILLS. MY 2014 KIA OPTIMA DID NOT EXHIBIT THESE ISSUES, NOR ANY OTHER OF MY CARS WHICH HAD CRUISE CONTROL. THERE IS A PROBLEM AND THESE PEOPLE WILL NOT FIX IT. THE CONSUMER STATED THE HEAT DOES ENTER THE FOOT WELL AREA. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066481February 1, 2018
AIR BAGS, SEATS
TL* THE CONTACT OWNED A 2016 KIA OPTIMA. WHILE DRIVING APPROXIMATELY 49 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE CONTACT MENTIONED THAT THE FRONT PASSENGER SEAT WAS DETACHED FROM THE HINGE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT STATED THAT THERE WERE MULTIPLE INJURIES SUSTAINED BETWEEN THE DRIVER AND PASSENGER, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DEEMED THE VEHICLE DESTROYED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT NOT TO LET ANYONE VIEW THE VEHICLE BECAUSE AN INVESTIGATOR WOULD BE SENT TO PERFORM AN INSPECTION. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11063384January 17, 2018
ENGINE
CAR STALLED FOR NO REASON WHILE SITTING IDLE AT AN INTERSECTION. IT WAS TOWED TO THE KIA DEALERSHIP IN SAN DIEGO. THE FIRST DAY, THE DEALERSHIP CLAIMED IT FOUND NOTHING WRONG AND THERE WERE NO ERROR CODES. THE NEXT DAY, IT CLAIMED TO FIND A HOLE IN THE OIL PAN. IT REFUSED TO START THE CAR AGAIN UNTIL WE PAID $500 TO FIX IT. THERE WAS NO OIL IN ITS PARKING SPACE OR THE PLACE WHERE THAT IT STALLED. WE TOOK IT TO ANOTHER MECHANIC WHO FOUND THE HOLE. HE SAID THERE WAS MORE THAN SUFFICIENT OIL TO TURN IT OVER, AND IF THE HOLE HAS BEEN THERE LONG, ALL OF THE OIL WOULD HAVE LEAKED OUT. WE SUSPECT THE DEALER DID THIS INTENTIONALLY TO CREATE AN EXCUSE TO AVOID PAYING FOR A NEW ENGINE IF IT TURNED OUT TO HAVE METAL SHAVINGS AND CATASTROPHIC FAILURE LIKE SO MANY OTHER OPTIMAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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