Kia Optima Complaints (2013)

1,443 consumer complaints on file.

#11511926March 15, 2023
STEERING
While driving my 2013 KIA Optima at 65+ mph steering wheel shakes & has a loud clicking noise. The problem has worsened. I have reported this prior. Now it has caused the need to have a frontend alignment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511482March 13, 2023
STRUCTURE:BODY
I have had this vehicle for 10 years. The paint started to peel in or around 2017. I was in a hail storm and within the last year and now it looks like my car was 100 years old. I put in a claim to my insurance and they denied coverage due to kia having a paint issue. Peal white specifically. I also took the car in December 2022 for all the recalls on the engine. Since then it's literally falling apart. When I took it to the dealership they told me I had a bad valve cover, bad Sway bars, bad passenger side mirror among other things. When I told them I had no issues prior to taking it in they pretty much said it's their word against mine. Oh and they found a "oil shop rag" hanging from the bottom of my car. They said I must have picked it up on the road. Im driving a car I paid top dollar for with no complaints over years and would suggest to others. Now I wouldn't recommend kia to anyone. They brag about their warranty but it's all garbage. I still love my car hit I'd like it to look nice still along with how it used to drive before I took it in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511320March 11, 2023
UNKNOWN OR OTHER
Took my vehicle for the knocking sensor recall servicing. Before taking it to the dealership there was no knocking at all. I left the dealership and went home. Parked the car and got out... immediately there was knocking coming from my car. Recorded the knocking noise and called the dealership. They sent someone to my home and all he did was turn on my vehicle and there was no knocking. I explained he had to drive it and then park it and turn it off and he could hear the knocking. But he left and there was no other communication from the dealership. I contacted Kia's global customer service and explained everything but still nothing more has been done. The knocking sound has intensified. I received an email last year from Becken Masten Kia in August of 2022 from the Service Assistant Susan asking me about bringing my vehicle in for a regular servicing appointment. Nothing about free servicing for causing the knocking issue. I have the recording of the knocking from the servicing date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509954March 3, 2023
ENGINE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
I have a 2013kia optima sx 2.0 turbo my engine need to b replace I never had it replace I have engine problems white smoke n black smoke come out of my hood smoke like it's going to burn up I always have to turn off my car every 15 minutes of driving it overhead n smoke start coming out I been dealing with this for 2 years now can I get a new engine replace
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509911March 2, 2023
ENGINE
The contact owns a 2013 Kia Optima. The contact stated while her husband was driving 35 MPH, the vehicle stalled. The check engine warning light was illuminated. The contact's husband was able to veer to the side of the road. The contact's husband was able to restart the vehicle and continued driving; however, the failure reoccurred the following day. The contact's husband was unable to restart the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine and the battery needed to be replaced. The independent mechanic related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The vehicle was not repaired. The contact stated that the failure persisted, and the vehicle was towed to the dealer. The dealer diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 111,570.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509424February 27, 2023
ENGINE
Car went into limp mode on a busy highway losing acceleration while next to & in front of semi trucks. Towed into closest Kia dealer and confirmed spun rod bearing with 58,848 miles on the car. Upon them checking for the issue, the engine was also knocking. Car has been at dealer since Jan 11th and still waiting to hear about engine replacement under warranty. There was no warning signs of a major engine problem before the engine light started flashing and loss of acceleration. Oil change recently done & wasn't low when changed, gas mileage still normal, no weird idling or higher rpms. It was driving normal until the engine light & limp mode happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508923February 24, 2023
ENGINE
The contact owns a 2013 Kia Optima. The contact stated that while driving at an undisclosed speed, she heard a ticking noise coming from the engine. The check engine warning light was illuminated. The contact stated that she was advised by the mechanic to check a site called Bumpers and it produced codes: SC228, SC212, SC197, SC187, SC172, SC142. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506920February 13, 2023
ENGINE
2013 KIA optima stalls out if over 2500 rpm reached. loses all power. Shutdown on highway and barely made it to pull off. Was able to start and pull off next exit only going at minimum speed, shut down again on state road with no pull off location and to drift with no power steering or brakes. Took to the Dealer and they have had it for over a week as they are so backed up with failing engine problems. Told by Dealer KIA is not covering all engine failures, opened case with KIA and they said I will just have to wait and see,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506468February 9, 2023
STEERING
2013 Kia Optima EX 2.4L, the problem started at 100,000 miles. The vehicle now has 150,000 miles and the steering has become increasingly more resistant (sticking/glitchy) on turns. Kia corporation is well aware of the problem, due to onboard computer issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506188February 8, 2023
AIR BAGS
The contact owned a 2013 Kia Optima. The contact stated that while driving at an undisclosed speed, another vehicle t-boned her passenger's side. Only the passenger's side air bag deployed and exploded, causing the contact to sustain coughing spasms. Medical attention was received. A police report was filed. The vehicle was towed to a police department lot. The vehicle was not deemed totaled by the insurance company. The manufacturer was made aware of the failure and emailed the contact notification for NHTSA Campaign Number 22V560000 (Structure) associated with the VIN. The manufacturer also opened a case. The failure mileage was approximately 140,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11506086February 7, 2023
EXTERIOR LIGHTING
Headlights are dangerously dim. Won’t pass inspection and I’ve changed bulbs multiple times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506088February 7, 2023
ELECTRICAL SYSTEM
When going over bumpy roads, turning right or leaning on the driver side door the car thinks it’s open and lights come on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503629January 25, 2023
ENGINE, POWER TRAIN
I purchased a Kia 2013 from a used car lot driving it home it cut out on me numerous times and then all the sudden it lost power I was almost struck by a truck luckily I got off and out of the way as I drove all the way home it did the same thing it cut out and lose power I called the dealership where I bought it and he won't return my calls can you help me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503169January 23, 2023
ENGINE
The engine froze with absolutely no warning while driving on the highway. I'd just had general maintenance and the front brakes replaced five days prior. Got it to a safe area; fortunately there were no cars in other lanes. It's been at the Kia dealership/repair facility for a week now. I called Kia Corporate; they provided a case number to me and the dealership prior to having it towed there. I've done research on this site and there have been other owners (same car, year, etc) having the same extremely dangerous issue occurring lately, say late 2021- present. Additionally, Kia sent recall #SC245 regarding headliner plate defects. When I called to have my repair done, they didn't have the appropriate tape. Tape?! Good lord. Asked them to contact me when they had the tape. This was 4-5 months ago. Haven't been contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503006January 22, 2023
ELECTRICAL SYSTEM
While driving the EPS light comes on and after that the dash board stops working to wear you're not able to see the speed limit anymore. It also declines the car of any speed. And if you put it in park it won't allow you to shift out of that gear. Dealership said its the HECU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502353January 18, 2023
ENGINE
fuel hose attached to high pressure pump failed, same part and repair as NHTSA Campaign Number: 22V093000. Expensive repair, not cover by KIA dealers will not cover repair cost due to different dash number on part. Part number required 31312-3Q100-DS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502278January 17, 2023
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2013 Kia Optima. The contact stated while driving at night, the low-beam headlights failed to properly illuminate the roadway, causing a driving hazard. No warning lights were illuminated. The contact made several unknown local dealers aware of the failure; however, the vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501857January 15, 2023
STRUCTURE:BODY
My pearl white has been chipping since 2017 in multiple locations. Kia needs to be held responsible and rectify the situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501183January 11, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
My pearl white pair is chipping from all over, I had it inspected and they said it was a problem with the original paint and how it was put painted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501251January 11, 2023
STRUCTURE:BODY
PAINT CHIPPING!!!! (photos attached) I have encountered many of Kia manufactured vehicles with the same issue. The paint bubbles and then peels off, leaving a visible grey (primed) area. I am located in North Carolina. The weather is not harsh and I cannot think of any other reason this would be occurring. When attempting to get the paint repaired / vehicle painted, I was informed of a recall and/or class action associated with this situation. I would like clarification and resolution of this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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