Kia Optima Complaints (2013)

1,443 consumer complaints on file.

#11566254January 18, 2024
ENGINE
On [XXX] at approx. 4 PM I was driving on [XXX] between Columbus and Nashville in Brown County Indiana. Weather was clear I noticed what appeared to be smoke coming through the car vents I was able to pull to the shoulder of the road, but the breaks were not working well There were no warning lights on the dash about any possible issues After grabbing 2 bags from the car, I was walking away and the car went up in flames and started to make sounds of an explosion. I called 911 and moved to the other side of the road away from the fire. Police and fire arrived on the scene and stopped all traffic The fire was put out and AJ's Paint and Body Shop came to tow the vehicle and clean up debris. We have not yet received the cost of this. We have reported this information to Kia and have spoken to them a couple of times. We have sent all of the details and information on the location of the car. We have sent multiple follow up e-mails and have not received any response since [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11565953January 17, 2024
STEERING
The contact owns a 2013 Kia Optima. The contact stated while driving 35–45 MPH, the steering wheel was sloppy and there was play in the steering wheel. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who stated the failure was due to the electronic steering and gears. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to the Customer Satisfaction Warranty Extension Program: CS1604/WTY006 (Power Steering). The approximate failure mileage was 170,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566074January 17, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2013 Kia Optima. The contact stated while driving approximately 60 MPH, there was an abnormal burning odor inside the vehicle with an abnormal clanking sound coming from the engine compartment. The contact stated no warning light was illuminated. The contact pulled off the roadway and stopped the vehicle. The contact had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that an engine bearing had cracked and that there were metal shavings in the engine block. The contact was advised that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564924January 11, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564620January 10, 2024
ENGINE, SERVICE BRAKES
The contact owns a 2013 Kia Optima. The contact stated that while the vehicle was stationary outside in the driveway, the contact saw that there was smoke coming from the vehicle. The contact went outside to inspect the vehicle opened the hood and saw smoke coming from the engine compartment. The contact disconnected the battery and left the hood slightly open to allow airflow. The contact stated that the smoke was eventually dissipated by the wind. The vehicle was not taken to an independent mechanic or dealer. The vehicle was not diagnosed nor repaired. The contact made the manufacturer aware of the failure, however, the contact was disconnected after providing information to the manufacturer. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The failure mileage was approximately 30,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562730December 30, 2023
ELECTRICAL SYSTEM
MY 2013 KIA OPTIMA HAS A SAFETY HAZARD RECALL AND I WANT TO KNOW WHY IS KIA DRAGGING ITS FEET ON A POSSIBLE FIRE HAZARD ON A HECU FUSE.....SEEMS LIKE A SIMPLE FIX... BUT I AM [XXX] OLD AND CANNOT DRIVE MY CAR AND MUST PARK IT OUTSIDE IN THIS COLD WEATHER.....PLEASE NTSB LOOK INTO WHAT IS TAKING SO LONG FOR A SIMPLE FUSE REPLACEMENT.....THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562236December 28, 2023
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
On or around Oct.15th 2023, My abs light, engine light, and all these other lights came on. So i got it home i got a recall notice in the mail that day saying to park my car away from structures and other vehicles. So i had it towed to a kia dealer here in town. they had it for a week. they said they performed a diagnostic on it and replaced the recall part to come get it. So i go get it i drive off got a mile down the road and all the lights came on and said pull over and shut car off. So there iam on the side of the road calling a tow truck to tow my car back to the dealer. if they would have drove the car after fixing it they would experianced the all the lights lighting up on my dash. Now that want to tell me there is no remedy to the recall fix and that i need a new electric battery and it is going to cost me $12,000. This is my only means of transportation. Can someone stop messing around and take this seriously, now the kia dealer is paying for a tow to tow my safety hazard car back to my house. Now it does not run ... It ran when it got towed there.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562239December 28, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The car dealership i bought my kia from is fully aware of this safety recall, Should he have sold me the car with out telling me? Can I take this car back and get my money back?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562340December 28, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact stated that while driving at approximately 30 MPH, the ABS and check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the exhaust manifold needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and case number was provided. The failure mileage was 150,370.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562122December 27, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562131December 27, 2023
ENGINE
After my last oil change that was done at Lokey KIa in Clearwater, FL. I had my oil changed on July 27,2023. From the date of my oil change till mid Oct 2023 I used 5 qts. of oil. The first appointment that I could get was 11/24/23. A engine diagnosis was done and the conclusion was the engine was burning oil. I opened a claim with KIA and was told that the car was out of warranty by six months but was still under the mileage. I asked the KIA representative if they could do a good will gesture to replace the engine and was denied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561521December 22, 2023
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact stated while driving 50 MPH, the vehicle lost motive power and was jerking. The check engine warning light was illuminated. The contact veered to the side of the road and turned off the vehicle. The contact stated that the vehicle was restarted, and the vehicle was able to continue driving; however, the vehicle failed to exceed 35-40 MPH. The contact stated that she turned on the hazard lights and drove to the residence, where the vehicle remained parked. The contact stated she connected an OBD reader to the vehicle and read a diagnostic trouble code (DTC) for knock sensor failure. Additionally, the contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 117,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561101December 20, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561130December 20, 2023
ENGINE
The contact owns a 2013 Kia Optima. The contact stated that the engine warning light was illuminated. While driving at approximately 30–40 MPH, the vehicle started to smoke. There was an abnormal clunking sound heard. The vehicle stalled and failed to restart. The vehicle was towed to the residence. The contact called an independent mechanic and was referred to the local dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed that there was no warranty coverage on the vehicle and to tow the vehicle to the local dealer. The approximate failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560672December 18, 2023
ENGINE
The contact owns a 2013 Kia Optima. The contact stated that while coming to a stop, the vehicle stalled. The contact attempted to restart the vehicle however, the vehicle failed to restart. The contact stated that the check engine, low coolant level, and oil pressure warning lights illuminated. The vehicle was towed to the residence. The dealer and an independent mechanic were contacted, and the contact was informed that the engine had seized. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559886December 13, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Kia Optima. The contact stated that while at the gas station and attempting to refuel the vehicle, the fuel gauge failed to function as intended. The contact stated that the fuel gauge displayed half a tank of fuel. The contact stated that while refueling the vehicle, gasoline failed to enter the tank and was instead bubbling up and leaking out onto the ground from the fuel filler neck. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559942December 13, 2023
SERVICE BRAKES, HYDRAULIC, ENGINE
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Services Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the vehicle was making an abnormally loud rattling sound while driving. There was no warning light illuminated. The vehicle was taken to the local dealer. The dealer inspected the vehicle but could not determine the cause of the failure. The dealer informed the contact that a fuel system cleaning and a decarb procedure might need to be performed on the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 155,000. VIN tool confirms parts not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559549December 11, 2023
SERVICE BRAKES, HYDRAULIC, SUSPENSION
The contact owns a 2013 Kia Optima Hybrid. The contact stated that the front-end of the vehicle was making an abnormal knocking sound while driving. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The vehicle was then taken to an independent mechanic, where the contact was informed that the failure could be related to the front struts. The front driver's side axle was replaced; however, the failure persisted. Additionally, the contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the MIL warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558980December 7, 2023
ENGINE
This car uses a quart of oil approximately every 200-300 miles without fail. It burns out spark plugs, coils and has burnt out the catalytic converter. This started at around 125,000 miles, it now has 154,000. That is a lot of oil I’ve had to put in it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558741December 6, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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