Kia Optima Complaints (2015)

1,022 consumer complaints on file.

#11600818July 10, 2024
STEERING, UNKNOWN OR OTHER
My car was stolen using a usb cord and they tore my steering column, key ignition and brok my driver side passenger window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600193July 8, 2024
ENGINE, SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
The contact owns a 2015 Kia Optima. The contact stated while her granddaughter was driving at an undisclosed speed, the vehicle lost motive power and there was smoke coming from the front end of the vehicle. The driver was able to pull to the side of the road and turned off the vehicle. The contact met her granddaughter on the side of the road. Upon inspecting the vehicle, the contact noticed that the smoke was coming from underneath the vehicle, under the engine compartment. The vehicle was towed to an independent mechanic, where the contact was informed that an unknown wiring harness had burned, but the cause of the failure could not be determined. The vehicle was towed to the dealer, where it was diagnosed that the engine had seized and needed to be replaced. The was not repaired. The contact related the failure to NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic); however, the dealer informed the contact that the repair could not be covered under the recall. The manufacturer was not notified of the failure. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599564July 6, 2024
ENGINE, SERVICE BRAKES
The check oil and my fans stopped working and also my fuel pump and also my battery light went on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597965July 1, 2024
UNKNOWN OR OTHER
The back passenger door wont close, the door latch is broken making it to where it will fly open at any time driving down the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597364June 28, 2024
VEHICLE SPEED CONTROL, ENGINE
Car would not drive faster than 25 mph. Check engine light on codes p1326 and p0014. Not eligible for ki engine settlement but have the same issue..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596810June 26, 2024
ENGINE
Engine spontaneously seized/locked while driving. No check engine light on previous to this happening. Left me stranded in middle of busy road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595630June 21, 2024
ENGINE
I have a 2015 Kia optima bought in July 2023 from a used dealer. This is the 4th Kia my family have owned. Prior to purchasing I ran a car fax and checked for recalls. The dealer where I purchased it at also check for recall.. I also checked again today on your Kia website for recalls and the only one listed is the newest one concerning the fuse which I also received a letter in the mail on Monday. The car currently has 131,000 miles service has been maintained. On [XXX] the car just stopped running going down the road no check engine or any warning that something was wrong.. I had it towed on Tuesday to a local shop who then told me it needed to go to the Kia dealership which is about 20 miles away… I had to have it towed again.. once at the Kia dealership I would told that more than likely it would be covered 100% due to a defect in the engines… I received a call back on Friday and was told it would not be covered due to a product improvement that was not complete that came out in 2018… 5 years prior to me owning the car.. I never received any information concerning the produce improvement … Again it was check for recalls on the https://www.nhtsa.gov/ by myself and also the dealer… none was showing and to this day it is not showing.. I even check the Kia website today and it still does not show the product improvement needed…. I see that there has also been a class action lawsuit that was settled due to the defective engines… I assure you if I knew of a recall it would have been completed. This car is the only mode of transportation my son has. I am a single parent who works for a local government and I do not make nor have the $6800 for an engine replacement. I am still paying on this car as I had to finance it due to lack of funds to purchase… Again we did our due diligence to make sure the car was in operating order when I purchased it.. we check recalls car fax and did not know of the issues… this is the 4th family Kia car and I trusted the bra INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594977June 18, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
has failed or is unable to remedy this safety recall It smells like burning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593662June 11, 2024
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2015 Kia Optima. The contact stated while driving approximately 40 MPH and depressing the accelerator pedal to merge onto the highway, the vehicle failed to respond as needed. The contact stated that she had not observed any warning lights being illuminated. The contact pulled off the highway and had the vehicle towed to a local mechanic. The mechanic diagnosed the vehicle and determined that the engine had no oil and had seized. The mechanic determined that the engine needed to be replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593567June 10, 2024
ENGINE
Engine started knocking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592987June 7, 2024
ENGINE
Driving on the highway at 60mph and the engine just shutdown and the car turned off. Fortunately, I was able to get onto the shoulder without incident. No warning lights came on until the engine shutdown. Tried to restart the engine after letting it sit for a few minutes, would not start again. Had the car towed to a local mechanic and they discovered that the engine seized. Hoping the service contract I bought when I bout this car used in November will cover the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593134June 7, 2024
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Drove this 15 Kia Optima on the highway when all of a sudden it lost power and died. There was no lights or symptoms prior to this happening. The vehicle ran as it should up until the other day, the Engine had no codes or lights on in the vehicle.. Then without any signs at all the vehicle stalled and almost caused an accident on the highway and the would not start. Barely made it to the breakdown lane. We had it towed to a shop and We spent some time checking the Kia over to find out the starter had melted. We installed a new starter and now the engine has a very loud knocking sound that was never there before. Based on reading the safety recalls and bulletins on this Kia and issues surrounding this vehicle online, we should meet the criteria for a claim. Can you help me please!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592841June 6, 2024
ENGINE, FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:CANISTER, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The contact owns a 2015 Kia Optima. The contact stated that the check engine and battery warning lights were illuminated. The contact stated that the engine had been replaced two weeks prior to the failure. The vehicle was taken to a local dealer for routine maintenance; however, the cause of the failure could not be determined. In addition, during a battery replacement, there were several unknown warning lights illuminated and smoke was coming from the vents. The vehicle was towed to a local dealer where it was diagnosed that there was an EVAP leak, the canister purge valve had cracked, and the battery needed to be replaced. The vehicle was not repaired. The contact referenced Kia Campaign Number: SC135. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591929June 1, 2024
POWER TRAIN
Driving one day in Dec 2021, and there was a hybrid system warning and vehicle suddenly stopped on the road. Called tow truck. We were unable to put the car in neutral to tow. Had tow truck deliver to dealership for diagnostic and repair. Dealer replaced transmission and stated it was covered under warranty. Finally got vehicle back and warning still pops on dashboard. We’ve taken it back several times and warning randomly appears. Dealership unable to recreate the warning to diagnose. Unable to drive the vehicle over long distances due to safety concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591740May 31, 2024
STRUCTURE:BODY
I purchased a brand new Kia from an authorized Kia dealership. The vehicle in question is a 2015 Kia Optima, white pearl in color. Since its purchase, I have maintained this vehicle ensuring that it is serviced regularly at authorized Kia service centers and taking all necessary steps to protect its exterior. Despite these efforts, I have recently observed a drastic deterioration in the paint quality of my vehicle. Specifically, the paint on my Kia Optima has been peeling extensively in several areas, including the roof, hood, and trunk. This issue not only affects the vehicle's aesthetic appeal but also raises concerns about the potential for further deterioration and damage to the underlying metal, which could lead to rust and other long-term issues. I have conducted some research and discovered that paint peeling issues are not uncommon with vehicles of this model and color. It appears that this problem may be linked to a manufacturing defect, particularly with the application and adhesion of the paint. I believe this to be a defect that falls under Kia's responsibility, as the paint should reasonably be expected to last much longer under normal use and care conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591744May 31, 2024
ENGINE
The contact owns a 2015 Kia Optima. The contact stated while driving 45-50 MPH, the vehicle lost power steering functionality. There was no warning light illuminated. The contact was able to pull to the side of the road. The contact turned off the vehicle, and the vehicle failed to restart. The vehicle was towed to the residence, where an independent mechanic diagnosed the vehicle and determined that the engine had failed and needed to be replaced. The vehicle was then towed to the local dealer, where it was diagnosed that the engine needed to be replaced. The dealer informed the contact that the vehicle could not be repaired under an unknown recall because the recall had expired. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the unknown recall because the recall had expired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591750May 31, 2024
STRUCTURE:BODY
I have a 2015 kia that is snow/pearl white paint and it has been chipping since a year after I bought it new.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590643May 24, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2015 Kia Optima. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the ABS, check engine warning light remained illuminated with a burning odor inside the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was 150,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589979May 21, 2024
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM, ENGINE
The contact owns a 2015 Kia Optima. The contact stated the vehicle failed to start-up. No warning light was illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the oil level was extremely low. The contact was unaware of any oil leaks. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost of towing the vehicle. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) after the failure had occurred. The failure mileage was approximately 184,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589650May 20, 2024
SERVICE BRAKES, HYDRAULIC
The contact owned a 2015 Kia Optima. The contact stated that while the vehicle was parked in the garage and plugged up, the contact's son heard an abnormally loud pop and discovered that the vehicle caught on fire which extended to the home. The contact and her son were able to safely exit the home and no injuries were sustained. The origin of the fire was unknown. The Fire Department was able to extinguish the fire. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The vehicle was totaled. The contact received NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The failure mileage was approximately 125,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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