Kia Optima Complaints (2013)

1,443 consumer complaints on file.

#11606388August 5, 2024
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Ran out of gas ,and added gas for it to start up again only for it to not run after adding fuel .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606241August 3, 2024
UNKNOWN OR OTHER
My 2013 Kia optima, 80,000 miles has had a manufacturer paint defect problem for years now. Paint from my car is flying off in large chunks. I’ve seen THOUSANDS of other Kia Hyundai and other like cars with the pearl white color having the EXACT same issue. Google search “Kia pearl white paint defect” and you can see for yourself what everyone else has posted online about the exact same issue I am having. All it takes is the right person to read this message and google search what is happening to thousands of Kia and Hyundai cars to understand the situation for something to be done about it. I’m not looking for a free paint job, I’m looking for the manufacturer to be held accountable for their poor quality workmanship. I’ve called Kia consumer affairs and they are aware of the situation but “are not considering any sort of recourse at this time” If you’re reading this message, do the google search… help out thousands of people who paid EXTRA for this style paint and were given a trainwreck instead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606030August 2, 2024
ELECTRICAL SYSTEM, ENGINE
On 7/31, we had the HECU Fuse recall fixed at the Federico Kia Dealership. In 8/1, one day later, when driving the vehicle all of the car emergency lights came on, the engine started smoking and eventually caught fire. Fire department and police were called. Vehicle was toed to Kia Dealership. The next morning 8/2 we spoke with the service manager at the dealership, who was no help and gave us a 1-800 number to call Kia directly. Since this fire directly pertains to the part they “fixed” the day before during the recall, we believe the dealership did not fix the issue and believe something they “fixed” caused the issue as we have never had any prior issues with the engine.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11605786August 1, 2024
ENGINE, ELECTRICAL SYSTEM
KIA, in Clay New York, refuses to fix the recall on the bearing that caused my engine to cease, i did not know that my car had a recall because i was never notified! My car broke down as i was driving it, i had it towed to Kia, found out there were recalls, but the dealership will not honor the recall and fix my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605598July 31, 2024
ENGINE AND ENGINE COOLING
The contact's son owns a 2013 Kia Optima. The contact stated that while her son was driving approximately 50 MPH, the vehicle shuddered, made an abnormal knocking sound, and stalled. No further information was provided. The vehicle failed to restart and was towed to the residence, where the contact drained the engine oil and noticed that there were metal shavings in the oil. The contact became aware that the VIN was included in NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling), which the contact related to the failure. The vehicle was towed to the dealer for the recall repair. The dealer diagnosed that the engine had seized and needed to be replaced; however, the dealer informed the contact that the engine needed to be replaced at the contact's expense, and then the vehicle would receive the recall repairs of NHTSA Campaign Numbers: 17V224000 (Engine and Engine Cooling), 20V100000 (Fuel System, Gasoline), 22V560000 (Structure) and 23V652000 (Service Brakes, Hydraulic). The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recalls repairs. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605718July 31, 2024
UNKNOWN OR OTHER
KIA notified me via letter on 23 April 2024 that Central Kia, Plano TX was able to complete repairs for the recall on the Hydraulic Electronic Control Unit. I made an appointment in May to have the repair done. After waiting over two hours to have the repair completed, the Dealer said they did not have the part to fix the recall and they would contact me when it was available. Almost three months have elapsed with no word from Central Kia
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605172July 29, 2024
STRUCTURE:BODY
Paint on driver side rear door is delamination from the car body. This is the Pearl white color
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604475July 25, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, UNKNOWN OR OTHER
There is an hybrid warning coming on which causes the brakes to loose it’s ability to stop for some reason. It also slows the car to a hault while the engine is in full rev. It’s a huge safety issue as this occurs intermittently with no warning. Last time I was on the freeway, luckily I was able to pull over to the curb without incident. I hit the bumper a little bit but was able to stop safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604032July 23, 2024
ENGINE, SERVICE BRAKES, HYDRAULIC
The contact owns a 2013 Kia Optima. The contact stated while driving at an undisclosed speed, the vehicle shuddered and lost motive power. The check engine warning light was illuminated. The contact pulled over and restarted the vehicle, but the failure recurred while the transmission was shifted into drive(D). After several attempts, the vehicle restarted and went into LIMP Mode. The vehicle was taken to AutoZone, where error code P1326 was retrieved. The vehicle was then towed to the dealer; however, the cause of the failure could not be determined. The dealer contacted the manufacturer, who determined that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603975July 23, 2024
ENGINE
I've had my car since late 2018. A couple years after having I've noticed it's burning oil. I made an appt at Evansville Kia dealership & was called the day before appt to be told the excessive oil consumption test was not part of the warranty. I asked what am I suppose to do keep spending money on oil? The mechanic told me to keep topping it off til it quits, cause he said it's going to quit. How is this safe? Not knowing when & where you will be when something happens. My car is now using a quart or more of oil every 500 or so miles. This is ALOT of money out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602382July 15, 2024
ENGINE, ELECTRICAL SYSTEM
While driving on the freeway I noticed my car wasnt going as I was pushing the gas and noticed all my dash lights were on like I was in accessory mode. I coasted to the edge of the freeway and decided to pop my hood and see if it was my battery cable that came loose. While waiting for traffic to break I noticed my hood looked alittle hazy like it was hot. When I was able to get out of my car I noticed black smoke coming from under the hood so I backed off and called 911.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11600060July 8, 2024
ENGINE
The contact owns a 2013 Kia Optima. The contact stated while driving 55 MPH, there was an abnormal knocking sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the knock sensor and engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that the vehicle had a Salvage Title and no coverage under recall. The failure mileage was approximately 159,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598582July 3, 2024
ENGINE
The contact owns a 2013 Kia Optima. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the engine seized. The contact stated that the failure had occurred while the contact was driving into the driveway at the residence. In addition, the contact attempted to start the vehicle; however, the vehicle did not start. The vehicle was towed to an independent mechanic where it was determined that the engine had seized. The contact was advised to have the vehicle towed to the dealer. The vehicle was towed to the dealer where it was confirmed that the engine had seized. The contact was informed that the engine needed to be replaced; however, the contact was informed that due to missing maintenance documents, the repair was not eligible to be performed under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597699June 29, 2024
UNKNOWN OR OTHER
The oil feedline is gusting out oil but no where I could find a recall on this but I remember there was a recall. Could you send me the copy of the recall? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596613June 25, 2024
STRUCTURE:BODY
Pearl white paint is pealing and chipping. Falling off going down the road. Car looks terrible and is making rust a possibly.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11595791June 21, 2024
SERVICE BRAKES, HYDRAULIC
The contact owned a 2013 Kia Optima. The contact received notifications of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and would like to be removed from the recall distribution list because he no longer owns the vehicle. The dealer was contacted. The manufacturer was not contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595568June 20, 2024
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER:INTERCOOLER
The contact owns a 2013 Kia Optima. The contact stated while driving at an undisclosed speed, the contact noticed smoke coming from under the hood of the vehicle. The contact stated that an oil change was recently performed; however, two weeks later, the oil level was extremely low. The vehicle was taken to the dealer where it was diagnosed with a failed turbo charger. The contact was informed that the turbo charger needed to be replaced. The vehicle was not repaired. The contact stated that the turbo charger and the engine were replaced two years ago by the dealer. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595309June 19, 2024
STRUCTURE:BODY
The paint on the vehicle is badly peeling due to defective primer. Thousands of other have the same issues from what I see in parking lots. I have gotten it fixed but it doesn't hold up due to primer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595150June 18, 2024
ENGINE
I haven't had any accidents yet but the problem is that there is noise in the engine of my car and my car runs like a diesel vehicle making noise like a diesel engine, that's all just that, I would simply like to have your help on this. All my best regards, thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594891June 17, 2024
POWER TRAIN, ENGINE
Car stopped accelerating on the highway. Check engine lights and other lights went on. Dealership is refusing to inspect the car without the CEL staying on. My family's life is at risk as long as Kia deems this car safe to drive. The dealer and corporate refuse to inspect it without a check engine light staying on when starting up again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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