Kia K5 Complaints (2022)

129 consumer complaints on file.

#11541070August 27, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
The Integrated Thermal Management System (ITMS) failed/ malfunctioned. Available for inspection. My car completely lost power on the interstate and it was 70 mph speed limit, I had a semi behind me. I’m taking to the dealer when I’m off in 3 to 4 weeks. Problem has been reported by other owners, as well as Hyundai Sonata N-Lines. Also video evidence. Not been inspected yet, but that’s the problem. No warning lights. Could see the temp gauge moving up when I accelerated. Problem happened when it was cold outside, popped the hood and engine wasn’t overheated at all, ITMS failed.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11528456June 23, 2023
TIRES:TREAD/BELT
The contact leased a 2022 Kia K5 equipped with Pirelli Tires, Tire Line: P Zero AS, Tire Size: 235/45/R18. The contact stated that the passenger’s side front tire had a bubble. The vehicle was taken to an independent mechanic where the tire was replaced. The vehicle was taken to the local dealer where it was diagnosed that the driver’s side rear and passenger’s side rear tire thread depth was low. The two tires were replaced. The manufacturer was contacted by email and provided reimbursements for the tires. Additional assistance was provided. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527140June 15, 2023
SERVICE BRAKES
The back rotors (part #:58411L0000) needed to be replaced due to warping which caused the vehicle to rapidly shake at high speeds and when slowing down. I tried contacting the dealership in regards to getting my old rotors or a manufacturer name and number and they were unable to fulfill that request. If my rear brakes failed at any point in time then that is putting myself, any passengers in my car, and others around me at danger. Stopping is a huge safety component of any vehicle. Yes, my problem was confirmed by the dealership I got my car from, which in turn they tried to blame me for the problem. It was only inspected by the dealership I got my car from. The only indication/warning I got was when I started to brake or drive on the highway, I knew that there was an issue since I do not think it is right for a brand new <20,000 mile vehicle should be shaking the way mine was before repair. I got my vehicle serviced and repaired on 05/27/23 and noticed the issue a week prior. Called and scheduled an appointment immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520795May 7, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
Within 2 months of buying the car, it has stalled in traffic twice with engine revving. During the first time, it was unnoticeable until my car did not react when pushing the gas pedal. The car stayed at a stop until I restarted it twice. Kia dealership was informed, however, they could not find an issue or code. Recently, the second time was different and more scary. It stalled once again and as soon as I noticed, my car would not accelerate and started rolling and revving with high rpms. I immediately put my hazards on in the middle of a 5 lane road in heavy traffic and was able to let the car roll into a parking lot. I left the car there, turned off, for 30 minutes before restarting it to have someone follow me back home. During this scary trip, the car shook violently and my foot was to the floor on the gas pedal and the car still would not accelerate unless on a slope. A five minute drive turned into a 25 minute trip while backing up traffic. (So, very high rpm’s, slow to almost no acceleration, shaking and revving, NO engine light or warning lights triggered). Engine continued loud revving and moving idle in park that evening. Since then, car has been in mechanic once again with no solutions, codes, or lights to help the dealership figure out the issue because they say “it’s driving perfectly now”. They are the only ones to inspect the vehicle each time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520310May 3, 2023
SERVICE BRAKES, WHEELS
I have had to replace the front rotors twice now. Once at 20k and again at 30k. The tires had plenty of tread life but started to separate in the center of the tire at 20k miles. No inspection by a dealer. Called Kia as well as Kia customer care and was advised nothing was covered under the warranty. No lights came on but the shaking for the brakes as well as a tire vibration was made apparent
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519548April 29, 2023
SEAT BELTS
The female buckle component located on the seat directly behind the driver has failed. This has put anyone sitting in the car at a much higher risk of serious injury in the event of a car accident. This problem has been confirmed by the dealer and as of now, no solution is available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514495March 29, 2023
POWER TRAIN
While you're driving you hear weird squealing sounds and when you slow down the transmission tends to rattle. 2: After you start the car, there is a very loud sound like track and the car tends to move back and forth.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512391March 17, 2023
AIR BAGS
I had a single vehicle collision and ran into a ditch, none of my airbags deployed and I had a sternal fracture from hitting my chest so hard on the steering wheel. My vehicle was totaled as well.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11508467February 22, 2023
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
On December 28th 2022 between the 6:30 am to 8:00 my car was parked and caught on fire. I have filed a complaint with Kia and since then I have gotten the run around about them looking into the vehicle and seeing what cause the issue. My car was still under the manufacture warranty
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11503056January 22, 2023
POWER TRAIN
The transmission is experiencing a loss of power and getting heavy/stuck at about 20-30 mph before It begins to accelerate somewhat faster. The car is also not accelerating properly. Engine light came on as this began. Oil changes on vehicle are up to date as well
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502223January 17, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I was traveling normally, exiting a highway ramp when my car acceleration system malfunctioned. It seemed as if it was a power train issue or engine issue. I was not able to accelerate or slow down properly due to this malfunction and it caused me to crash. My car was totaled.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11498955December 27, 2022
ELECTRICAL SYSTEM, ENGINE
On 11/29/2022 my car wouldn't start, just click and continued to try and start then the check ESC warning came on. I had to get it jump started from KIA Roadside assistance and drove vehicle to local KIA Dealership where they tested the battery and said it was a bad battery. They replaced the battery. My car was purchased Dec 23rd 2021, battery was not even a year old . Fast forward 27 days, on Dec 26th, 2022, I was originally scheduled for the 8000 mile maintenance with Jake Sweeney KIA at 10am, went to start vehicle and wouldn't start again. It done the same as before on 11/29. Just click several times and then the check ESC warning came one(I have video of the entire process). after the Check ESC went off the entire cars electrical system went out and I couldn't even get jumper cables out of trunk of car. I contacted roadside assistance again, but they said it would be 3 to 4 hours before they could come, so I bought cables from store. Once started drove it to Jake Sweeney KIA they change oil and rotated tire and did diagnostic check and everything came back fine, but here is my issue I knew it would because once you jump the car there are no codes or issue after that. Left the dealership and will wait to see if it does it for a third time. I feel they should replce vehicle because this is a safety issue if happens outside the home not mention incovenice with everyday life (work etc).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498765December 24, 2022
AIR BAGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving at 40 mph a vehicle failed to stop at a stop sign and pulled out into my lane causing me to struck the front driver’s side of the vehicle. The airbags deployed in the truck that failed to stop but the airbags in my car failed to deploy resulting in several injuries to my head, neck, back, shoulders, abdomen and fractured spine. Police and EMT were called and arrived on scene. I was then transported to the ER via personal vehicle. I have since followed up with my primary care physician along with more tests, lab work and more imaging.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11498761December 24, 2022
ENGINE, POWER TRAIN, STEERING
Randomly, the cars engine rev is really low, it’ll go up down up down over and over and over and then shut off, sometimes while in motion. Other times, when you’re finished driving and you shift into park the engine will shut off the moment you hit park. My safety is at risk due to the fact that when I was in motion and it did that it could’ve caused an accident. The dealer claims they are unable to re-create the issue, even though I am video recording proof. Many warning messages appear on my dashboard when this happens, but they all go away. Once you turn the car fully off and back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498725December 23, 2022
STEERING
While breaking the steering wheel cut hard right, went to brake even more and the steering locked up and was unable to move properly. What component or system failed or malfunctioned, and is it available for inspection upon request? Steering How was your safety or the safety of others put at risk? It sent me into a guard rail, sprained my wrist due to the air bag Has the problem been reproduced or confirmed by a dealer or independent service center? N/a Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Insurance Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lights. Car was repaired previously and made multiple complaints about the tightness of the steering to the repair shop and the dealership
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11497356December 13, 2022
AIR BAGS, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
Client called about his car. After a exhausting analysis, we noticed that the ADA system released the brakes, causing an incident. The forward collision warning did not get activated. The car should stop automatically if it detects a possible crash or when the car it’s getting out of the road and it never happened. The main problem was the airbag placed above the pedals. It’s too big and when gets deployed, can cause a fracture, mainly on the right leg of the driver.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11495436November 30, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On 11/24/22 my car would not start, and I kept getting a message to check ESC- electronic stability control. I pressed the ESC button on my dashboard but nothing changed. Eventually a relative jumped off the car, bypassing the warning, so I could drive home. The car started correctly the next day and for several days after. Then, on 11/28/22, I got the same warning, then the car would not start. This continued through 11/29/22 at which point I had the vehicle towed to the nearest dealership. It's still there and I have not heard if this has been resolved. At one point the car also said no key detected, although the key was in my hand. Remote start would not work as well. The car has 5800 miles on it. I'm concerned that this could happen while driving the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487658October 3, 2022
STRUCTURE:BODY
Glass between windshield and sunroof spontaneously shattered while parked in private driveway. There was no impact, the car had not been driven for two days, it was just parked and the glass busted. It is unknown if water will cause a problem with leaking into the cabin of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465182May 18, 2022
EXTERIOR LIGHTING
Dead spot in headlights. Manufacturer intentionally created a dead spot just left of center so as to decrease any chance of headlights shining into oncoming traffic. The dead spot looks like an inverted triangle . These are an LED projector light which already have a very sharp cut off and should not require any further manipulation of spread or throw. The problem becomes severe when going around a left curve or bend as the headlights no longer illuminate the roadway in a safe manner as the very noticeable dead spot is now in the drivers lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464312May 12, 2022
STEERING, LANE DEPARTURE: ASSIST
While driving this vehicle on local streets, I have noticed that when I am on terrain such as an incline going up, with a curve at the ridge, the vehicle's steering becomes hard to control. It stops as suddenly as it starts (going up and around on this certain local incline. I have not reported this to the Dealer yet. The vehicle has not been inspected since I purchased it. No warning lamps, messages etc. occurred prior to it's happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia K5