Jeep Patriot Complaints (2011)

326 consumer complaints on file.

#11449383January 29, 2022
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I brought my Jeep Patriot 2011 for a recall. However, after taking the vehicle to the dealer for a recall check out, the jeep came up with a sound like TA, TA,TA... from the gloves compartment and went I stated the air conditioning or the heating when the weather become cooler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443696December 13, 2021
ENGINE
The vehicle completely shut down in the middle of accelerating into a turn. Full loss of power and the engine was hesitant to restart for a few minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442643December 4, 2021
SUSPENSION
Rear suspension lower control arm disconnected from the rear crossmember due to crossmember rust. The manufacturer isn't honoring the x69 front and rear crossmember rust out extended warranty because the vehicle is a few weeks past 10 years, but the vehicle was at the dealer a year before the warranty ran out and the rear crossmember was apparently not inspected, only the front suspension was looked at according to the Multi Point inspection recommendations. Consumer stated dealers diagnosis blames a rusty lower control arm for the failure, which isn't true.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438584October 28, 2021
SUSPENSION, STRUCTURE
Front cross member (Subframe is completely rusted)Causing a loud thumping noise when applying brakes or driving over bumps in the road. Very dangerous if the subframe would come completely separated from the vehicles body.(THIS Should definitely be a RECALL and why it hasn't been is a real mystery to me. This is not an isolated problem. Every Patriot owner I have talked to seem to have the same problem. Chrysler is aware of this too. I am expressing my deep concern on this matter and I know that there won't be a [XXX] thing done about it. I will be left with fixing this [XXX] on my own. In the meantime I refuse to let my wife drive the [XXX] thing until it is fixed. Chrysler should be held accountable for this defect but I'm sure that they won't. Wife bought this vehicle brand new in 2011 against my better judgement. But she's the one that paid for it. Now I'm paying for it in repair costs. THIS IS A SAFETY ISSUE! INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435523October 5, 2021
STRUCTURE:BODY
I’m the third owner of the vehicle. Didn’t know there was a rust problem on the subframe that holds the engine mount. During most recent oil change noticed the frame was rusting through. Called fca and the extended warranty they sent to the other owners expired 5 months previous to me noticing the problem. They wouldn’t make exception to the warranty even though I had no previous knowledge that this was an issue. Car is in great condition except the possibility of the engine falling out of car. No rust on the car except for the frame where the air conditioning drips.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435531October 5, 2021
ENGINE
The contact owns a 2011 Jeep Patriot. The contact stated that while driving at various speeds, the vehicle shut off with the check engine warning light illuminated. The contact stated that most times the vehicle would restart soon after the failure. The contact stated that the vehicle was once towed to his home after the failure but restarted the next day. The manufacturer was notified of the failure and informed him that there were no recalls on his vehicle. The vehicle was not repaired. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433149September 15, 2021
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Every single time after putting gas, my car wont go further than 10 feet without turning off/stalling. Some times it wont turn back on and takes several tries to get it back up and running. I feel at risk for my life and those in the car with me because not only does it stall but my steering wheel locks everytime and I am unable to move or do anything. God forbid one day it stops and a car is headed in my direction I will be stuck in place. I have read online multiple people have had this issue but no one can seem to find a definitive solution. This started to happen around winter of 2019/spring 2020 and has been happening ever since. The date I recorded below is the most recent time it's occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426859July 28, 2021
SUSPENSION
The contact owns a 2011 Jeep Patriot. The contact stated that upon taking her vehicle to an independent mechanic, the mechanic discovered a significant amount of rust to the sub frame of the vehicle. The mechanic informed her that there might have been a recall on the vehicle for the corrosion. The mechanic also informed her that the vehicle was unsafe to drive due to the amount of rust on the suspension. The contact then called the dealer and was informed that there was a warranty on the vehicle for the corrosion on the subframe however, the warranty had expired. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426407July 26, 2021
SUSPENSION
rust holes in front sub frame
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426412July 26, 2021
UNKNOWN OR OTHER, STRUCTURE:BODY, SUSPENSION
Structural issue/rust - engine cradle - front cross member rusted through on underside of Jeep. The car broke down while we were traveling and had to have a cross member replaced at a dealership. The car ran but was noisy and unsafe to drive, and we were 4 hours from home. Despite having an oil change recently, we were not warned of the issue. The replacement cost about $1500 out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424452July 12, 2021
STEERING, SUSPENSION
The front subframe rusted through on the left hand side which in turn caused the lower control arm to shift outward preventing full steering capabilities. There was a warranty extension dated back from 2017, brought into service on December of 2019, to the Chrysler dealership where it was purchased for lights on the cluster and a steering vibration and no one mentioned the subframe issue that was persisting on this model year. Was told rather that it needed a new bearing and a speed sensor. Replaced both and the issue wasn’t fixed. I am told now (July 2021) that this extension expired in March of this same year. Was told by both the dealer and the customer service hotline that there is absolutely nothing they can do. They also mentioned that there should have been a letter sent out for this warranty extension but nothing was ever received. Been at the same address since well before the purchase date of this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421344June 17, 2021
STEERING, SUSPENSION, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I purchased my 2011 Jeep Patriot from a car dealership in October of 2020. After a week of having the vehicle, I noticed a loud clunking sound coming from underneath. I took it back to the dealer and was told it was nothing. After taking it to my mechanic, he found major rust and corrosion on the front and rear subframe and crossmembers. I paid $2200 in repairs on the car, only to find out the he only did the front end of the car. The back end is just as bad and the car is unsafe for me to drive. When he did the front end of the car, the pieces fell apart as he began taking it apart. This car was a ticking time bomb. It’s now June of 2021 and I don’t know what to do
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419474June 3, 2021
STRUCTURE:BODY
Front and Rear Crossmembers have significant rust/corrosion. Fiat Chrysler TSB 23-007-17 rev. B provides 10 year warranty extension for cross-members on 2008-2012 Jeep Patriot vehicles in rust belt states (including Maryland and DC, but excluding Virginia). My wife's 2011 Jeep Patriot has significant front and rear crossmember rust, and for most of it's life was parked in Arlington, VA, 2 miles from the Washington DC border. FCA says that our vehicle is not covered by the TSB Extended Crossmember Warranty. I contacted FCA Customer Care to request that they apply this extended warranty coverage to our vehicle, based on the close proximity to rust belt states (~2 miles), existence of significant rust on both cross members, and the vehicle clearly being within the affected model years covered by the TSB. FCA documented my complaint in Case number 79657231, but advised that there is no process for me as an owner to request that the extended crossmember warranty be applied to our vehicle. Basically, nobody at Chrysler is even going to consider my request. I am reporting this to NHTSA because I believe the TSB that FCA issued fails to remediate safety concerns on all affected vehicles. Their unwillingness to even review my request demonstrates they are not at all concerned about customer or vehicle safety. They should be forced to fix this safety issue on all impacted vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419566June 3, 2021
STEERING
The contact owns a 2011 Jeep Patriot. The contact stated while getting the vehicle inspected, she was informed that the front and rear cross member had holes due to rust. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The contact was relating the failure to NHTSA Campaign Number: 11V315000 (Steering). The manufacturer was informed of the failure and informed the contact that the vehicle was not eligible for the free repair. The failure mileage was approximately 131,641.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419580June 3, 2021
STRUCTURE:BODY
Bought vehicle from Ray Price dealer 2 years ago with 81k miles Vehicle passed inspection with them(was already inspected upon purchase) was clearly told by salesman that vehicle didn't need to have warranty. Should raised a red flag being I purchase it cash for 10k. Began to notice a clunk sound..took it to my mechanic figuring it was just brakes and or rotors. He called me immediately and said the entire frame was rusted out. And good thing I made it to him and further driving I would have been in a severe accident. He told me to take it to the autobody shop. Upon inspection they found the entire subframe completely corroded. $2000 in repairs( not covered under any warranty) 3 weeks without car. Subframe and control arms had to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419585June 3, 2021
FUEL/PROPULSION SYSTEM
Filled gas tank and restarted Jeep. Pulled away from gas station into traffic and the jeep sputtered and died. Restarted and spit and sputtered and died again. After several tries and waiting, car started. Idled roughly for a few minutes then cleared up. No problems or indication of any problems until had to get gas again. Another incident while filling gas tank, pump continuously cut off and had to pump extremely slow to fill tank. Again, sputter and spat after starting. At times as the gas is going in it sounds like a gulping sound after I stop pumping gas. These problems happen every time have to get gas. It is dangerous and very frustrating. This has been going on way too long. I took it to the shop and the mechanic says the roll over valve inside the gas tank is stuck and I must have a new gas tank installed at $1500. I would welcome you to inspect this vehicle. There have been no warning lamps, signals, messages, or other indicator of a problem with the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418945May 29, 2021
SUSPENSION
Subframe is a hazard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416411May 13, 2021
ENGINE
THE CONTACT OWNS A 2011 JEEP PATRIOT. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY, THERE WAS A LOUD KNOCKING SOUND COMING FROM THE ENGINE BEFORE THE VEHICLE LOSS MOTIVE POWER AND STALLED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH THE FRONT AXLE AND THE CONTROL ARM NEEDING TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000. THE VIN WAS UNAVAILABLE. THE CONSUMER PROVIDED PHOTOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415285May 5, 2021
ELECTRICAL SYSTEM
THE VEHICLE STOPS WITHOUT WARNING - I HAVE ALMOST BEEN HIT SEVERAL TIMES WHEN DRIVING - THE CAR JUST STOPS RUNNING THIS HAS HAPPENED ON THE HIGHWAY AND ON NEIGHBORHOOD ROADS AND AT INTERSECTIONS - IF YOU LET IT SIT FOR AWHILE IT SOMETIMES WILL RESTART IT HAS BEEN SITTING IN MY DRIVEWAY FOR OVER A YEAR (PARTLY DUE TO COVID) BUT I AM AFRAID TO DRIVE IT - MARSHALL DODGE JEEP IN CRITTENDEN KY HAS IDENTIFIED THE ISSUE IS WITH THE TOTALLY INTEGRATED POWER MODULAR (TIPM) - I HAVE CONTACTED CHRYSLER FOR RECALL AS I KNOW OTHER MAKES HAVE BEEN RECALLED FOR THIS BUT THEY TELL ME THAT YOU HAVE NOT ISSUED A RECALL FOR MY PARTICULAR MAKE MODEL - PROB DUE TO IT IS A LIMIT EDITION THEY ONLY MADE A FEW OF THESE FOR THEIR ANNIVERSARY MY CAR HAS OVER 100,000 MILES AND I EXPECT TO MAKE SOME REPAIRS BUT THIS SEEMS IRRESPONSIBLE ON THE PART TO CHRYSLER AND I WOULD EXPECT THEM TO MAKE GOOD ON IT TO SOME EXTENT - I COULD HAVE BEEN SERIOUSLY INJURED WHEN MY CAR STOPPED GOING 65 MPH ON THE HIGHWAY - THE FIRST INSTANCE OF THIS OCCURRED IN 2019 - IT IS RANDOM SO IT TOOK A LONG TIME TO DIAGNOSIS AND THEN COVID KEPT MY CAR PARKED BUT I AM AFRAID TO DRIVE IT NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414135April 27, 2021
SUSPENSION
TL*THE CONTACT OWNS A 2011 JEEP PATRIOT. THE CONTACT STATED THAT SOON AFTER EXITING HIS DRIVEWAY, THE DRIVER'S SIDE REAR TIRE EXPERIENCED A BLOWOUT. THE CONTACT DROVE THE VEHICLE BACK TO THE DRIVEWAY TO INSPECT THE VEHICLE. UPON INSPECTION, HE BECAME AWARE THAT THE REAR CROSSMEMBER WAS RUSTED AND WAS DETACHING FROM THE VEHICLE. THE CONTACT CALLED EXECUTIVE JEEP (900 UNIVERSAL DR N, NORTH HAVEN, CT 06473) AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS ALSO INFORMED THAT THE MANUFACTURER HAD EXTENDED THE WARRANTY ON THE VEHICLE FOR THE FAILURE HOWEVER, THE WARRANTY HAD ALREADY EXPIRED. THE FAILURE MILEAGE WAS 135,570.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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