Jeep Gladiator Complaints (2022)

115 consumer complaints on file.

#11608138August 13, 2024
VEHICLE SPEED CONTROL
I took my vehicle(2022 Jeep Gladiator)in for service on [XXX] for repair relating to a clutch recall 19A/NHTSA 23V-116, also a second E-Brake repair(previous repair was completed under the 36k mile warranty), oil change, inspection and tire rotation. The part for the recall was order and the replacement part for the recall was installed by Marburger Chrysler, Dodge Jeep, Ram Dealership(Shelby, North Carolina) about a week later. During the test drive by the certified mechanic, the new clutch failed rendering my vehicle inoperable and unsafe to drive. As of today, August 13, 2024, the part to repair my vehicle and fix for my vehicle is not available and my Jeep Gladiator has been parked at the dealership for almost three months. The dealership and manufacturer have failed and been unable to provide reliable remedy for my vehicle. I have been notified by the dealership that a remedy is currently unavailable for my vehicle. I have also contacted the recall center for JEEP and they contacted the dealership on July 30, 2024. The dealership and JEEP were unable to provide a remedy for the fix on my safety recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605487July 30, 2024
SUSPENSION
The contact owns a 2022 Jeep Gladiator. The contact stated while driving at various speeds, the vehicle jerked and shifted aggressively. The vehicle would rev and jerked forward. The contact mentioned the failure occurred for several weeks. On a most recent occasion, the contact stated that while driving at an undisclosed speed and making a right turn, the contact heard an abnormal snap coming from the front of the vehicle causing control of the vehicle to be lost. The contact mentioned that the front tires were inwards and the front axle fractured. As a result, the contact crashed into the truck and the vehicle came to a stop. A police report was filed. No injuries were reported. The vehicle was towed to an impound lot. The vehicle was then towed to a collision center where it was diagnosed that the axle and front passenger fender flare needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 65,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11604256July 24, 2024
POWER TRAIN
The contact owns a 2022 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 23V116000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle could not be shifted out of neutral. The vehicle was able to restart; however, the failure recurred. The vehicle was taken to the dealer and was diagnosed as a failure with the clutch assembly. The contact was informed that the clutch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 24,137. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600796July 10, 2024
ENGINE
The engine turned off while driving multiple times. Unexpected loss of engine power while at highway speeds forced us to maneuver to shoulder on busy highway in 70 mph zone. The dealership service team has not been able to reproduce the event or confirm it happened. The dealership service team inspected the vehicle. There were no warnings, lights, or symptoms before or after, that would have indicated the engine power loss event to us before or after the event occurred, in any of the occurrences.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599851July 7, 2024
POWER TRAIN
On [XXX], traveling at the speed limit of 70mph, crossing from Illinois to Indiana my Rear Locker engaged light came on, on the dashboard. I immediately pressed the disengage button... The warning light came on, flashing, but never indicated that the rear locker was disengaged. I then immediately pulled over the vehicle at a safe location. Where i tried unsuccessfully to disengage the locker... I ended up turning the vehicle off, waiting a few minutes, and then turning it back on. The warning light did not initially turn back on. Three more times on the way back on that day, it did turn back on. The third time it never did turn off. I performed a few tests to make sure the Locker was not actually engaged. However, the system continues to tell me that the Rear Locker is engaged. Even though it is not engaged... I'm concerned that the control system for the Rear locker is compromised and poses a substantial risk to drive on the highway in its current condition. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599177July 5, 2024
SEATS, SUSPENSION
The contact owns a 2022 Jeep Gladiator. The contact stated that the front passenger’s side seat bolster had fractured, and the occupant was no longer secured in the seat. Also, while driving over bumps in the road, the vehicle was swaying side to side causing the vehicle to become unstable and difficult to steer. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595893June 22, 2024
FUEL/PROPULSION SYSTEM
I've been on the waiting list for 9 months and they said it would take about 30 more months for me to get the part fixxed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595661June 21, 2024
ELECTRICAL SYSTEM, ENGINE, AIR BAGS
Warning lights come up on the dashboard often (brake failure, airbag failure, steering failure, start/stop needs servicing, transmission needs servicing, pullover safely car will turn off, car not in park but it is and won’t turn off) the car turns itself on and off all day. From the beginning the vehicle had electrical issues, not connecting to my phone or Bluetooth, the screen not working, locking and unlocking only working from the key not using the passive entry and having to start the push button by pushing it with the key or it wouldn’t work, it’s gotten progressively worse and now mid drive it will slam to a stop like it hit a wall, flash all the system failure lights then just all the instrument panel lights, it turns on the windshield wipers, the hazards do not work, the headlights start flashing independently etc. it will not turn off or on. It has been towed to the shop twice for this where they replace the two batteries/fuse array and say they can’t get it to happen again but see the codes on the box. It’s spent a combined 140+ days in the shop at this point where I have to fight days to get a rental. The slamming to a stop mid drive is so harsh not only am I almost rear ended but also it’s torn my shoulder forming a cyst that I’ve had trigger point shots and physical therapy for and might need surgery yet they still refuse to buy it back. I have videos.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591949June 1, 2024
SERVICE BRAKES
Parking brake cable adjustment nut loosened itself, which caused park brake cable to fall out of connector underneath center console, causing park/emergency brake to completely fail. I reinstalled cable into bracket, set adjustment nut to manufacturer specification, and the park brake worked properly again. A few weeks later the adjustment nut once again loosened itself, causing the cable to dislodge and causing the park brake to fail once again. At this point I replaced the lock nut with an aftermarket fastener and brake is once again working as designed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585624April 27, 2024
FUEL/PROPULSION SYSTEM
Drove the vehicle approx 18 miles to work in the morning. The vehicle sat parked, locked and secured in a corporate office lot visible from office. Left for the day and as I started to drive began to smell gasoline. Looked for a gas trail and didn’t see it. Continued to drive and occasionally would smell gas. When I arrived at home, looked in the engine bay and it was dry. Looked underneath and saw that the passenger side undercarriage was dripping with gas. So much the fumes filled the garage and began to move into the house. Parked the vehicle on the street and contacted local dealership. Dealership via phone said only appt is approx more than 2 weeks out and couldn’t give an answer what would happen if the vehicle was brought in and or towed in. I explained the safety aspects of an active fuel leak and they still couldn’t find a way to make an appointment. The next morning a small plate sized leak of fuel as on the asphalt directly under passenger side (where fuel tank is). Vehicle hesitated when starting, when it finally did I looked for active fuel spilling and could not locate. I began to drive to dealership. At one one point when I stopped for a long red light the smell of fuel was overwhelming. Arrived at dealership where you could and smell gas. Went into office and again was told that with out an appointment that was over two weeks out nothing could be done. Again explained the safety aspect of an active fuel leak and was blankly looked at and then told the only appt is more than 2 weeks out. Finally asked for supervisor and they said that it could be left but wouldn’t be seen for 4-5 days. They rented me a vehicle and boldly stated that “if” the cause of the defect wasn’t done by aftermarket parts or vandalism then they would contact jeep to see if the vehicle could be repaired under warranty. This was stated several times. The vehicle is 2 years old and has approx 19000 miles on it. No aftermarket fuel or engine parts have been installed and there was no
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585273April 25, 2024
ELECTRICAL SYSTEM
My 2022 Jeep Gladiator burned to the ground with 2,500 miles. Jeep sent out their fire investigator and they said it was not a manufacture defect on their part. Allstate sent out their fire investigator and he said it WAS a Jeep manufacturer issue. Both Jeep and Allstate denied to give me copies of the report findings. My Jeep was parked and engine cold when it started smoldering and went up in flames. my VIN is [XXX] . I lost 12 months of payments plus $1800 in Ceramic coating along with another $2,000. in additional add ons. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580252March 30, 2024
POWER TRAIN
Unknown Death wobble steering stabilizer and or track bar causing a violent wobble through the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573609February 23, 2024
POWER TRAIN
Persistent burning smell from the manual clutch which has had a recall for over a year. I have contacted jeep multiple times to facilitate a trade for the vehicle as I can't use it for the intended purpose. Can get no response from the dealer or Jeep. Dealer says there is no available repair for the recall and nothing they can do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573476February 22, 2024
STEERING, ELECTRICAL SYSTEM
I was driving my Jeep Gladiator on [XXX] Shasta Co, CA, on a snowy mountain highway. I had my husband, two children and two dogs in the vehicle. Without warning the power steering went out. Within 20 seconds a steering wheel light appeared on the dash. Within approximately 20 more seconds, I was able to pull over into a plowed turnout. As soon as we stopped the vehicle we noticed a fire in the engine compartment. We were able to extinguish it within a few minutes with our fire extinguisher. The vehicle has approximately 15000 miles on it and is under warranty. It is currently under inspection to determine if it falls under warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11572199February 15, 2024
AIR BAGS
I had a collision incident with my car and an electric pole that broke in half. The airbag did not deploy at all and liberty mutual had deemed my car totaled after having it evaluated at 2020 Auto Body. I had contacted Jeep to complain about safety in regards to what I think is a defected airbag and they had asked me to send photos of my Jeep after the incident. And without asking how fast I was going and having everything based on the photo, Jeep states they will not do any further investigation because based on the photos the deceleration of my car during the incident was not enough to deploy the air bag. I tried to ask them multiple times to email me an explanation of how they determined that the airbag is not defected based on the photos I sent and have not gotten a response except that the case was closed. They refused to email an explanation and would only want to schedule a phone call to explain. I told them I rather have it email for documentation purposes. I am reporting this airbag deployment incident because of safety concerns. Liberty Mutual Claims Contact: Name: Alexis Chavis Case Number: [XXX] Ph: 602-760-0738 Email: [email protected] Liberty Mutual Claims Supervisor Contact: Name: Jamie West Ph: 630-393-7913 Email: [email protected] 2020 Auto Body Repair Shop Name: Kaleb Nishijo Ph: 808-836-7646 Email: [email protected] Address: 2855 Kaihikapu St Honolulu, HI 96819 Jeep Claim Investigator/Contact Name: Paul Aubin Ph: 844-533-7928 Jeep Case Number: [XXX] Email: [email protected] My Contact: Name: [XXX] Ph: [XXX] Email: [XXX] Police Report: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11567979January 26, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Our 2022 Gladiator has 1,758 miles on it and no modifications. It was last driven about two weeks ago. It burned to the ground [XXX] while parked next to our house. The fire started in the engine compartment. There were no warnings of symptoms and our jeep app showed everything was normal when last driven. It was investigated by the VRFA and I am waiting for their report. Insurance has not yet inspected. We reported it to the dealership we bought it from. On the [XXX] website, there is another 2022 Gladiator, also low mileage, that also burned to the ground while parked. That person's insurance stated that they believe it burned due to a manufacturer defect but there are no recalls. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11565378January 13, 2024
EXTERIOR LIGHTING
While driving in snowy conditions, snow built up in front of the headlights, blocking them. I had to stop multiple times to sweep the snow out from the socket the headlight is recessed into to get light to project onto thr road. These are the factory LED headlights, which do not produce enough heat to melt the snow, unlike halogen headlights. Not having lights while driving in the snow is scary, as is having to stop in poor conditions on the side of the road. The lights need to be heated or shielded in some way to prevent this from happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565286January 13, 2024
EXTERIOR LIGHTING
Snow builds up on the LED headlights and fog lights, rendering them useless when driving at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559273December 9, 2023
STEERING, WHEELS
Heavy vibration in steering wheel when hit bumps at highway speeds. This started in Nov 2022 when the Jeep was 5 months old. The dealer replaced the steering damper under warranty. It happened again in the summer of 2023. The steering damper was replaced again. It continues to happen and is now at the dealer for the fifth time with the same issue. The dealership confirms the condition reported each time. They do not know how to fix it and suggest new tires as the Bridgestones that came on the vehicle may be causing this issue. No modifications were made to any of these components. It has the original suspension and tires that came with it when purchased new in June 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557087November 27, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2022 Jeep Gladiator. The contact received notification of NHTSA Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Gladiator