Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11100787June 10, 2018
ENGINE
I HAVE A 2016 JEEP CHEROKEE LATITUDE WITH 33,000 MILES ON IT. THE VEHICLE STALLED WHILE DRIVING ABOUT 20 MPH ON A CITY STREET. THE ENGINE SHUT OFF WITHOUT ANY WARNING, CAUSING ME TO BECOME STUCK IN THE MIDDLE OF A BUSY ROAD, NEARLY CAUSING A COLLISION. THE DASHBOARD MADE A DINGING NOISE, AND STATED THE MESSAGE "PLEASE RETURN TO PARK, THEN CHOOSE DESIRED GEAR". AFTER PUTTING THE VEHICLE IN PARK, I WAS ABLE TO RESTART THE ENGINE. AFTER RESEARCHING THIS PROBLEM, IT IS CLEAR THAT THIS IS A COMMON ISSUE RELATED TO OIL LEVELS IN THE JEEP CHEROKEE. THE NHTSA SHOULD LAUNCH AN INVESTIGATION INTO THIS DANGEROUS ENGINE ISSUE THAT AFFECTS THE SAFETY OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100505June 8, 2018
POWER TRAIN
TOOK INTO DEALERSHIP YESTERDAY BECAUSE A SERVICE SHIFTER MESSAGE WAS COMING UP, THE INDICATOR LIGHTS WENT SOLD RED, AND THE VEHICLE WOULD VIOLENTLY SHAKE BOTH WHILE STOPPED AND DURING DRIVING. GOT A CALL THIS MORNING (6/8/18) SAYING THE MODULE NEEDS TO BE REPLACED, AND SINCE ITS ELECTRICAL ITS NOT COVERED UNDER POWERTRAIN WARRANTY. I HAD MENTIONED THIS ERROR MESSAGE TO A SERVICE TECHNICIAN DURING A PREVIOUS VISIT, WHO TOLD ME TO "NOT WORRY ABOUT IT RIGHT NOW".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100104June 5, 2018
SEATS
FRONT PASSENGER SEAT SQUEAKS WHEN THE CAR IS IN MOTION. THE SEAT TENDS TO MOVE A LITTLE FORWARD AND THEN BACKWARD WHEN COMING TO A STOP. I NOTICED THIS AFTER I BROUGHT THE CAR HOME, I CALLED THE DEALER AND HE STATES SOMETHING IS LOOSE BUT DIDN'T KNOW WHAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099434June 3, 2018
ENGINE
I BROUGHT THE JEEP NEW IN 2016 AND NOW IT HAS SHUT OFF ON ME WHILE DRIVING IN TRAFFIC WITH NO POWER. THIS IS SCARY. WHILE DRIVING, I GET WARNING TONES EMITTED FROM THE VEHICLE WITH NO MESSAGE DISPLAYED. THIS HAS HAPPENED TO ME 3 TIMES SO FAR AND I'M AFRAID TO DRIVE THE VEHICLE NOW ALWAYS THINKING IT WILL SHUT OFF WITHOUT WARNING. I CONTACTED JEEP TODAY (6/3/18) AND THEY SAID THEY HAVEN'T HEARD OF THE ISSUE. I SEARCHED ONLINE AND FOUND NUMEROUS COMPLAINTS ABOUT THE SAME ISSUE. I NEED THIS SITUATION TO BE DOCUMENTED IN THE EVENT SOMETHING CATASTROPHIC HAPPENS TO ME WHILE DRIVING THE VEHICLE. I FEEL A LOT OF ANXIETY ALWAYS FEELING THE CAR WILL SHUT OFF IN TRAFFIC AND GET REAR ENDED. PLEASE FEEL FREE TO CONTACT ME REGARDING THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099170June 1, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE EXTREMELY DIM SINCE PURCHASE. HAVE CHANGED TO DIFFERENT BULBS WITHOUT ANY EFFECT. THE BULBS ON THIS VEHICLE ARE HALOGEN HEADLAMPS. THE FOG LIGHTS ARE ALWAYS BRIGHTER THAN THE REGULAR BULBS. DEALER UNABLE TO DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099203June 1, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT WAS UNSUCCESFUL. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO RESTART LATER AND WAS ABLE TO BE DRIVEN. IN ADDITION, WHEN THE VEHICLE WAS IN REVERSE, AT A STOP LIGHT, OR AT A STOP SIGN, IT WOULD STALL AND ALL THE WARNING INDICATORS WOULD ILLUMINATE. THE VEHICLE WAS TAKEN TO THOMPSON CHRYSLER DODGE JEEP RAM (126 FORNI RD, PLACERVILLE, CA 95667, (530) 621-0100) WHERE IT WAS DIAGNOSED, BUT NO FAILURE CODE COULD BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 30,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099054May 31, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
BOUGHT CAR AUGUST 2016, FIRST NOTICED SEVERE JOLT/KICK AUGUST 2017. IT APPEARED RANDOMLY. SO SEVERE THAT THE FIRST 10 OR SO TIMES I REALLY THOUGHT I WAS REAR ENDED. WHEN TRAVELING AROUND 40-45 MPH CAR JOLTS/KICKS/JUMPS/DROPS (PICK YOUR TERM) WHEN THE CAR SHIFTS GEARS. DOESN'T HAPPEN EVERY TIME, MOSTLY WHEN TRAFFIC IS CREEPING ALONG.AND NOTICED THAT THE CAR IDLED VERY ROUGHLY OUT OF THE DRIVEWAY JUST BEFORE THE CHECK ENGINE LIGHT CAME ON ALL THREE TIMES. DEALERSHIP RESETS COMPUTER THEN SAYS THEY CAN'T REPLICATE ISSUE, I'VE TAKEN IT IN 3 TIMES NOW FOR THESE ISSUES WITH NO REAL RESOLUTION. THEY ARE REPLACING VALVE BODY THIS TIME, MY CAR IS UNDER TWO YEARS OLD AND I DO NOT FEEL SAFE DRIVING IT ANYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098850May 30, 2018
ELECTRONIC STABILITY CONTROL (ESC)
THE AUTOMATIC STOP SYSTEM STOPPED WORKING. THE CAR TURNS OFF WHEN I STOP AND I LOSE ALL POWER. IT HAPPENS ALMOST EVERY TIME I STOP. IT IS SCARY BECAUSE I LOSE ALL POWER. THE A! LIGHT POPS UP WHEN THE CARS RESTARTS AND THEN IT DISAPPEARS WHEN I TURN THE CAR ON AND BACK OFF. OTHER SENSORS POP UP FOR THE TRANSMISSION POWER STEERING AND 4 WHEEL DRIVE LIKE SOMETHING IS WRONG WITH THE SENSOR SYSTEM OR THE AUTOMATIC START SYSTEM NOT SURE WHAT THE ISSUE IS BUT IT'S SCARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098476May 29, 2018
ENGINE, POWER TRAIN
TWO ISSUES (MAY BE RELATED) FIRST SAFETY ISSUE IS WHEN DRIVING IN HIGHER GEARS AND GAS IS NOT MAINTAINED THE TRANSMISSION CUTS OFF AND IT CAN ONLY IDLE WITH RPMS ABLE TO GO AS HIGH AS 2000 RPMS WITHOUT BEING ABLE TO GAIN SPEED. THE SECOND ISSUE IS THAT WHEN USING CRUISE CONTROL THE VEHICLE WILL INCREASE SPEED WITHOUT ADJUSTING WHEN GOING DOWN A GRADE TO SPEEDS WELL OVER CRUISING SPEED. BOTH ISSUES HAPPEN WHILE DRIVING ON HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098061May 26, 2018
ENGINE
I WAS DRIVING DOWN A CITY STREET ON MY WAY HOME FROM WORK AND MY CAR JUST SHUT OFF! IT HAD 14500 MILES ON IT WHEN THIS HAPPENED. THE SYSTEM HAD JUST STARTED TELLING ME THE OIL WAS DUE TO BE CHANGED, IT WAS GOING TO BE THE 4TH OIL CHANGE. AFTER 15 MINUTES THE CAR JUST RESTARTED LIKE NOTHING HAD HAPPENED. AFTER A LITTLE GOOGLE SEARCHING I DECIDED TO CHECK THE OIL AND THE DIPSTICK HAD JUST A SLIGHT TRACE OF OIL..I CALLED THE DEALER QUESTIONED THEM AND WAS TOLD THEY HAVE NEVER HEARD OF THIS PROBLEM. I HAVE NOT TAKEN IT IN FOR SERVICE SINCE THEY JUST SAY THEY CAN'T DUPLICATE THE PROBLEM. I NOW CHECK MY OIL EVERY 2000 MILES SO IT DOESN'T RUN LOW CAUSING AN ENGINE PROBLEM THAT WILL BE MY FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097779May 24, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE CHECKING THE ENGINE OIL, THE CONTACT NOTICED THAT THE OIL WAS A QUART LOW. THE CONTACT STATED THAT THERE WERE NO LEAKS AND THE VEHICLE ONLY HAD 4,000 MILES AT THE TIME. THE CONTACT NOTICED THE FAILURE ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER (LARCHMONT CHRYSLER JEEP DODGE, 2533 BOSTON POST RD, LARCHMONT, NY 10538, (914) 636-3030) WHERE IT WAS DETERMINED THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 12,344.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097627May 23, 2018
TRAILER HITCHES, STEERING
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE THAT WAS HITCHED TO A RECREATIONAL VEHICLE. WHILE DRIVING THE RECREATIONAL VEHICLE AT 60 MPH WITH THE JEEP IN TOW, THE CONTACT NOTICED THAT THE JEEP WAS SWAYING VIGOROUSLY. THE VEHICLE WAS TAKEN TO AN UNKNOWN JEEP DEALER (THE CONTACT WAS DRIVING ON VACATION), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT WAS INFORMED THAT IT WAS SAFE TO DRIVE THE RECREATIONAL VEHICLE WHILE TOWING THE JEEP. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096736May 18, 2018
SERVICE BRAKES, SEAT BELTS
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE ROLLED FORWARD AND STRUCK ANOTHER VEHICLE. THE SEAT BELT FAILED TO LOCK UP AS DESIGNED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THEY WOULD NOT RESEARCH THE FAILURE. THE FAILURE MILEAGE WAS 25,083.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11096450May 17, 2018
POWER TRAIN
MY TRANSMISSION IS STARTING TO SLIP, MOSTLY WHEN I'M DRIVING AT A SLOWER SPEED; IS THAT NORMAL FOR A CAR I HAVEN'T EVEN HAD FOR 2 YEARS? I'M WONDERING IF THERE IS A RECALL ON SOMETHING THAT COULD BE MAKING IT DO THIS? I'M WORRIED; I'LL NEED TO GET IT LOOKED AT FOR SURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096411May 16, 2018
ENGINE
THE VEHICLE SHUT OFF ON MY WIFE AND CHILD WHILE SHE WAS DRIVING IT ON THE HIGHWAY, AND WE TOOK IT TO THE DEALERSHIP AND THEY SAID IT WAS LOW ON OIL AND THEY DID AN OIL CONSUMPTION TEST AND CLEARED THE VEHICLE AND SAID IT WAS A COMMON PROBLEM AND THEY HAVE TO DO OIL CONSUMPTION TEST BEFORE CHRYSLER WILL ISSUE A REPLACEMENT MOTOR, AFTER 2 MONTHS OF THE TEST THEY CONCLUDED THAT IT WAS OK AND SAFE TO DRIVE. THE ISSUE HAPPEND AGAIN WITH MY WIFE AND CHILD IN THE CAR AND DRIVING DOWN THE ROAD, SHE MADE IT BACK HOME AND THE MOTOR WAS OUT OF OIL 3,000 MILES BEFORE HER NEXT OIL CHANGE. I GOT IT TO THE DEALER AND THEY SAID THEY HAVE TO DO THE OIL CONSUMPTION TEST PROCESS AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093944May 15, 2018
ENGINE
SEVERAL TIMES NOW IN THE PAST FEW MONTHS WHEN I START TO ACCELERATE, THE JEEP "JUMPS". ALMOST LIKE ITS SLIPPING OR TRYING TO JUMP GEARS. IT'S VERY SCARY, AND I'M AFRAID OF IT JUMPING WHEN I LEAST EXPECT IT AND CAUSE AN ACCIDENT WHICH I DO NOT NEED IN MY CONDITION. AND I JUST RECENTLY REALIZED THAT THE START/STOP FUNCTION HAS NOT BEEN WORKING, WHICH I BELIEVE MAY HAVE SOMETHING TO DO WITH IT,I ASKED MY DEALER TO CHECK IT AND THEY GAVE ME THE RUN AROUND. THEN SOMEONE OVER HEARD ME TALKING AND SAID THEY HAD THE SAME PROBLEM. SO I GOOGLED IT AND THERE HAS BEEN SEVERAL COMPLAINTS FOR THE EXACT SAME THING ALL OVER THE I INTERNET! WHAT DOES IT TAKE TO HAVE THIS SERIOUSLY CHECKED OUT FOR A RECALL? HOW MANY COMPLAINTS ON THE SAME ISSUE DOES IT TAKE FOR SOMETHING TO BE DONE? I AM DISABLED AND CANNOT AFFORD TO REPLACE A TRANSMISSION THAT'S ONLY 2 YRS OLD! AND NO ONE SHOULD HAVE TO ESPECIALLY IF IT'S A DEFECT WHICH IT APPEARS TO BE. PLEASE HELP ME WITH THIS SITUATION IF AT ALL POSSIBLE. THANK YOU SO MUCH,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093973May 15, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING 45 MPH, THE RPMS INCREASED AFTER THE VEHICLE WAS SLOWED DOWN. ALSO, THE VEHICLE SHOOK AFTER IT ACCELERATED. THE VEHICLE WAS TAKEN TO SUN LAND PARK DODGE CHRYSLER JEEP RAM (950 CROCKETT ST, EL PASO, TX 79922) ON FOUR SEPARATE OCCASIONS TO BE REPAIRED, BUT THE FAILURE RECURRED WHILE STILL UNDER WARRANTY. THE MANUFACTURER WAS NOT CONTACTED. THE DIAGNOSIS INFORMATION WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094003May 15, 2018
ENGINE, UNKNOWN OR OTHER
THE CAR WOULD STALL IN THE MIDDLE OF THE ROAD. THIS HAPPENED BEFORE, I TOOK IT TO THE DEALERSHIP, THEY TOLD ME IT WAS DUE TO LOW/DIRTY OIL LEVEL, THEY DID THE OIL CHANGE AND IT WAS FINE FOR A WHILE. THIS MORNING THE CAR STALLED IN THE MIDDLE OF THE ROAD, I HAVE ABOUT 5,000 MILES ON THE CAR SINCE LAST MAINTENANCE, BUT WHEN I CHECKED THE OIL CHANGE INDICATOR, IT SHOWED THAT I STILL HAVE ABOUT 36%.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093776May 14, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE CHECK ENGINE LIGHT IS ON ONCE IN TWO WEEKS. MY LOCAL DEALER IN SAN DIEGO (RANCHO CHRYSLER JEEP DODGE) SAID THAT THERE IS A PROBLEM WITH ENGINE GAS VALVE. THEY SAID IT WAS LEAKING. EACH TIME THIS IS THE ISSUE. THIS IS MY 4TH TIME GOING TO THE DEALER. I STRONGLY BELIEVE THAT ITS VERY RISKY FOR PASSENGERS TO DRIVE SUCH CARS WITH LEAKS. I REQUEST NHTSA TEAM TO PLEASE REVIEW ALL JEEP CHEROKEE MODELS AS THEY NEED RE-CALLS AND ITS UNSAFE FOR PUBLIC TO DRIVE SUCH LEAKY VEHICLES. I WAS VERY AFRAID WHEN I WAS TURNING ON HIGHWAY AND MY CAR STARTED NOISE AS IF SOMETHING IS BURSTING, IT WAS VERY FRIGHTENING MOMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092531May 8, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE "SWITCH TO NEUTRAL" WARNING MESSAGE APPEARED AND THE CHECK ENGINE INDICATOR ILLUMINATED. AFTERWARDS, THE VEHICLE STALLED. NEW HOLLAND JEEP IN NEW HOLLAND, PA WAS CONTACTED AND DIAGNOSED THAT THE FAILURE WAS DUE TO EXCESSIVE ENGINE OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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