Jeep Cherokee Complaints (2017)

1,338 consumer complaints on file.

#11206232May 8, 2019
UNKNOWN OR OTHER
WHILE DRIVING HOME FROM WORK ON 5-7-19 I HEARD A DING & A THE MESSAGE SERVICE SHIFTER CAME UP ON MY DASH & THE RED LIGHTS NEXT TO THE GEAR SHIFT ALL LIT UP. I WAS MOVING AT THE TIME & WHEN I REACHED A STOP LIGHT I PUT VEHICLE IN PARK THEN BACK TO DRIVE BUT NOTHING CHANGED. TOOK IT DIRECTLY TO THE DEALERSHIP & THEY SAID THEY'D ONLY HEARD OF THIS HAPPENING TO A FEW VEHICLES BUT I HAVE JUST FOUND TONS OF COMPLAINTS FOR THE SAME ISSUE. ORDERING PARTS FOR IT BUT I'M AFRAID TO DRIVE IT & WAS TOLD IT WOULD TAKE A COUPLE OF DAYS TO GET THE PARTS FOLLOWED BY THEM CALLING ME TO SET UP A TIME TO BRING IT IN FOR REPAIR. THIS IS A 2017 WITH A LITTLE OVER 27K MILES. I SHOULDN'T HAVE TO BE DOING THIS YET OR EVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206262May 8, 2019
UNKNOWN OR OTHER
WHILE DRIVING SERVICE SHIFTER CAME ON FREEZING DISPLAY WHILE ALL LIGHTS IN SHIFTER TURNED RED. PULLED OFF TURN OFF VEHICLE TO REST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206307May 8, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT CONSTANTLY COMES ON. TOLD NOTHING IS WRONG OTHER THAN CAN BE REPLACED. NOT COVERED UNDER WARRANTY. SEEMS TO BE A COMMON OCCURRENCE WITH THE VEHICLES AND SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205553May 3, 2019
SEAT BELTS
SEAT BELT BUCKLE BUTTON CRACKS WITH USE OF A CHILD CAR SEAT -REAR FACING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204930May 1, 2019
ELECTRICAL SYSTEM, POWER TRAIN
SERVICE SHIFTER NOTICE COMES ON DISPLAY SCREEN SPORADICALLY. SOMETIMES IT IS ON INITIAL START, SOMETIMES WHILE DRIVING. ALL SHIFTER POSITION LIGHTS ILLUMINATE ON SHIFT INDICATOR. RESTARTING THE VEHICLE CLEARS MESSAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203881April 26, 2019
ENGINE
BEGINNING IN DEC 17 JUST A FEW WEEKS AFTER PURCHASE IT STARTED SHUTTING OFF WHILE DRIVING. IT STARTED ONLY ON RIGHT TURNS THEN ESCALATED TO PRETTY MUCH ANYTIME. ALMOST A YEAR LATER THEY WERE ABLE TO SUPPOSEDLY REPLICATE PROBLEM AND REPLACED THE ENGINE IN DEC18. JUST A COUPLE WEEKS AFTER ENGINE REPLACED VEHICLE BEGAN DOING THE SAME THING AND I HAVE REPEATEDLY TAKEN IT BACK AND THEY CAN NEVER REPLICATE PROBLEM. THIS CAN HAPPEN IN 2 MILES - 500 MILES OR NOT AGAIN UNTIL 1200 MILES. IT IS UNPREDICTABLE AND I HAVE SOMEHOW AVOIDED SEVERAL BAD ACCIDENTS DUE TO THIS. I CANNOT TAKE ANYONE IN MY VEHICLE FOR FEAR OF LIABILITY AND SOMETHING BAD WILL HAPPEN DUE TO THIS PROBLEM. I GET NO HELP FROM CORPORATE OR THE DEALER EXCEPT ' SORRY WE CAN'T REPLICATE IT' VEHICLE HAS BEEN TOWED IN ON APRIL 19 AND AS OF TODAY THEY CANNOT FIND THE PROBLEM SO I DO NOT KNOW WHAT TO DO BUT THIS IS RIDICULOUS ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204035April 26, 2019
POWER TRAIN
SERVICE SHIFTER LIGHT ON, WHILE MOVING ON HIGHWAY, ALSO WHILE TURNING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204038April 26, 2019
POWER TRAIN
SERVICE 4 WHEEL DRIVE LIGHT ON, VEHICLE STOPPED COMPLETLEY WHILE DRIVING. HAD VEHICLE TOWED TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203749April 25, 2019
ELECTRICAL SYSTEM
SHIFTER SERVICE LIGHT CAME ON AND DEALERSHIP STATED THE WIRING HARNESS HAD TO BE REPLACED. THE LIGHTS ON THE SHIFTER ALL CAME ON WHEN STARTED AND THE SHIFTER WAS ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203328April 24, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203334April 24, 2019
UNKNOWN OR OTHER
MY SERVICE GEAR SHIFTER LIGHT KEEPS COMING ON. ALL BOTTOMS LIGHT UP ON SHIFTER. FEELS KINDA LIKE IT HAVING TROUBLE SHIFTING. I PULLED OVER SHUT CAR OFF AND LIGHT WENT OFF. I DROVE IT ANOTHER WEEK WITH NO ISSUES AND LIGHT CAN ON AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203288April 23, 2019
POWER TRAIN
AS CAR IS BEING DRIVEN OUT A HIGHWAY A WARNING COMES ON SAYING SERVICE SHIFTER. PULLED OVER RESTARTED CAR AND WARNING SOMETIMES COMES BACK ON OR GOES AWAY AND RETURNS LATER. ONE TIME GETTING OUT OF A PARKING SPOT THE SHIFTER WAS IN REVERSE AND THE CAR PROCEEDED TO MOVE FORWARD INSTEAD OF BACKWARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202810April 22, 2019
UNKNOWN OR OTHER
I HAVE HAD MY JEEP CHEROKEE FOR 3 YEARS AND MY VEHICLE HAS BEEN JERKING THE WHOLE TIME I HAD THE VEHICLE. FINALLY TODAY, A SERVICE ERROR CAME UP. IT SAYS SERVICE SHIFTER WHILE THE VEHICLE WAS IN MOTION ON THE HIGHWAY AND CITY STREETS. IT FELT LIKE MY VEHICLE WAS ABOUT TO TURN OFF. IT WAS JERKING VERY BADLY AND I WAS CONCERNED FOR MY TODDLER SON SAFETY AS WELL AS MY OWN SAFETY. I BEEN DOING SOME RESEARCH AND SEVERAL PEOPLE ARE HAVING THE SAME ISSUE AS MYSELF..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197227April 18, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
IT BEGAN WITH THE CHECK ENGINE LIGHT STAYING ON EVEN AFTER OIL CHANGES, THEN WHEN I WOULD TURN ON THE IGNITION KEY IT WOULD MAKE A TAP TAP SOUND AS THOUGH IT DIDNT HAVE ANY POWER, OR WHILE I WOULD BE AT A COMPLETE STOP WHILE AT A LIGHT IT WOULD SOUND AS THOUGH THE JEEP WAS LOSING POWER AND WAS GOING TO TURN OFF, THEN IT DID TURN OFF ON ME WHEN THE LIGHT TURNED GREEN. I HAD THE BATTERY CHECKED BY A FRIEND HE SAID IT WAS READING THAT IT HAS POWER AND THAT THE ALTERNATOR IS GOOD ALSO, THEN FINALLY IT LEFT ME STRANDED AT WT WORK, IT WOULDN'T TURN ON. I HAVE NO ONE TO HELP ME SO I TOOK A CHANCE AND ASKED A STRANGER TO PLEASE CHECK MY CAR, HE GAVE ME A BOOST, IT TOOK 2 MIN TO GET MY JEEP GOING AGAIN..THIS MORNING AT 4:30 AM I WASNT ABLE TO GO TO WORK MY JEEP WOULDN'T TURN ON..SO MY NEIGHBOR TOOK MY TO AUTO PARTS TO BUY A NEW BATTERY, MY JEEP IS 2 YEARS OLD..I'M A SINGLE 52 YEAR OLD FEMALE,I CANT AFFORD TO BE STRANDED OR UNABLE TO GET TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195802April 12, 2019
POWER TRAIN
SERVICE SHIFTER MESSAGE. 7,800 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195543April 11, 2019
UNKNOWN OR OTHER, EXTERIOR LIGHTING
SHIFT GEAR LIGHT COMES ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195585April 11, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2017 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 15 MPH, THE BATTERY INDICATOR ILLUMINATED. THE CONTACT TURNED THE VEHICLE OFF AND ON, AND DROVE TO WHITE PLAINS CHRYSLER JEEP DODGE (914-946-2600, LOCATED AT 70 WESTCHESTER AVE, WHITE PLAINS, NY 10601). THE DEALER PERFORMED AN OIL CHANGE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REMEDIED. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195623April 11, 2019
UNKNOWN OR OTHER
GEAR SHIFTER: ALL LIGHTS COME ON AND AN ERROR CODE STATING THAT SHIFTER NEEDS TO BE SERVICED. THIS HAS HAPPENED TWICE WITHIN APPROXIMATELY ONE MONTH APART. IF THE VEHICLE IS TURNED OFF AND RESTARTED THE ERROR CODE DOES NOT RETURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195382April 10, 2019
ENGINE
WHEN MAKING A LEFT HAND TURN, VEHICLE STALLED OUT COMPLETELY, JUST SHUT OFF, UPON TAKING TO THE DEALERSHIP, THEY BEGAN AN OIL CONSUMPTION TEST AND FOUND IT TO BE USING OIL, HAVING TO ADD 1 QUART EVERY 1,000 MILES, AFTER READING FORUMS, CHRYSLER HAS HAD A PROBLEM WITH THIS FOR A FEW YEARS ON THEIR 2.4 ENGINES, AND IT IS NOT DOING ANYTHING ABOUT IT. THEY TOLD ME THE ENGINE SHUTTING OFF WAS A FEATURE WHEN THE OIL GETS LOW, SO IT DOESN'T CAUSE FURTHER ENGINE DAMAGE. IF I WOULD HAVE BEEN ON A BUSY ROAD WITH TRAFFIC, THIS COULD HAVE BEEN SERIOUS. THE LINK SHOWS YOU ONE OF THE MANY FORUMS I HAVE FOUND REGARDING THIS ISSUE. I AM VERY FAITHFUL ON OIL CHANGES, SO THIS WAS NOT DUE TO ANY TYPE OF NEGLIGENCE ON MY PART REGARDING THE OIL. HTTP://WWW.CARPROBLEMZOO.COM/JEEP/CHEROKEE/2016/POWER-TRAIN-PROBLEMS.PHP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194830April 8, 2019
POWER TRAIN
"SERVICE SHIFTER" NOTIFICATION ON THE DASHBOARD WHILE PRNDL LIGHTS ARE SOLID RED NEAR THE TRANSMISSION SHIFTER. I HAVE TAKE THE JEEP TO THE DEALER WHILE IT WAS LESS THAN A YEAR OLD AND THEY ADVISED IT NEEDED AND UPDATE AND TO MY UNDERSTANDING THAT'S WHAT THEY DID. NOW 6-8 MONTHS LATER THE SAME NOTIFICATION APPEARS ON THE DASH AND THE LIGHTS NEAR THE SHIFTER ARE SOLID RED. WHEN THE CAR IS TURNED OFF AND RESTARTED THEY GO AWAY TO ONLY COME BACK ON AGAIN AFTER A FEW DAYS OR EVEN A COUPLE MINUTES. VEHICLE WAS IN MOTION WHEN THIS OCCURRED AT LOW AND HIGHER SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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