Jeep Cherokee Complaints (2016)

1,413 consumer complaints on file.

#11207157May 13, 2019
POWER TRAIN
SERVICE SHIFTER SHOWS UP ON DISPLAY AND ALL LIGHTS AT SHIFTER GLOW RED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207312May 13, 2019
UNKNOWN OR OTHER
MY SERVICE SHIFTER POPS UP AND I HAVE HAD IT SWITCH AND OR SERVICED OVER 5 TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207086May 12, 2019
ENGINE
THIS IS THE SECOND TIME MY CAR HAS SHUT OFF WHILE DRIVING IN THE MIDDLE OF THE ROAD, I HAD MY CHILDREN IN THE CAR CHECKED OIL THERE WAS NONE I AM NOT DUE FOR ANOTHER OIL CHANGE FOR 500 MILES I BOUGHT THIS VEHICLE BRAND NEW ONLY HAS A LITTLE OVER 19,000 MILES I HOPE THIS IS FIXED IF NOT I WILL BE GETTING RID OF THIS VEHICLE AND WILL NEVER PURCHASE AN JEEP PRODUCT EVERY AGAIN. THIS IS VERY DANGEROUS I WILL BE CALLING THE DEALERSHIP ON MONDAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205712May 6, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I BOUGHT IT USED AND IT HAD 1 RECALL THAT WAS NOT DISCLOSED AND NOW THE SERVICE SHIFTER LIGHT KEEPS COMING ON. I HAVE READ 100S OF OTHERS HAVE THIS PROBLEM WITH LITTLE TO NO PERMANENT RESOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205458May 3, 2019
UNKNOWN OR OTHER
SERVICE SHIFTER LIGHT CAME ON. NO APPARENT REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205150May 2, 2019
POWER TRAIN
MY 2016 JEEP WITH AROUND 23,000 MILES 'SERVICE SHIFTER' ERROR CODE HAS COME ON. IT CAME ON WHILE I WAS DRIVING IT. THERE IS NO RECALL FOR THIS ISSUE AND THERE SHOULD BE. JUST MY GOOGLING IT THIS MORNING BROUGHT UP HUNDREDS OF CONSUMERS AFFECTED BY THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205407May 2, 2019
UNKNOWN OR OTHER
TURNING AT A STOP LIGHT ON A BUSY ROAD, AN ALERT CAME UP ONTO MY DASH THAT READ TO SHIFT, CAR MUST BE IN PARK, HOWEVER NOTHING TOUCHED MY SHIFTER. MY CAR THEN SHUT DOWN COMPLETELY, NO TIME TO PULL OVER OR GET OFF THE ROAD. THE POWER WAS STILL ON BUT THE ENGINE HAD SHUT OFF. I BRAKED TO RE START AND IT SPUTTERED, BATTERY LIGHT CAME ON AND SO DID ENGINE LIGHT. TRIED STARTING AGAIN AND AFTER A FEW SPUTTERS, CAR CAME ON AND I WAS ABLE TO GET OFF OF BUSY ROAD. CAR HAS DONE THIS 3 TIMES TOTAL NOW, EVERY TIME THE SAME. NOTHING SEEMS WRONG WHILE DRIVING, NO ERROR ALERTS OR ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204711April 30, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. WHILE MAKING A RIGHT TURN AT 20 MPH, THE ENGINE STALLED AND "SHIFT TO KEY FOR PARK TO SELECT THE DESIRED GEAR" APPEARED ON THE INSTUMENT PANEL. THE CONTACT HAD TO MAKE THREE ATTEMPTS TO START THE VEHICLE AND WAS ABLE TO PARK ON THE SIDE OF THE ROAD. THE CONTACT CALLED SANSONE CHRYSLER JEEP DODGE (LOCATED AT 100 US HIGHWAY, US-1, AVENEL, NJ 07001, (866) 809-9999) AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 26,280. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204812April 30, 2019
ENGINE
THE DIP STICK ONLY REACHING THE TOP 3 QUARTS OF OIL.I WAS TOLD BY THE JEEP DEALERSHIP THAT THE CAR ENGINE SHUTS OFF MID DRIVE(IN MOTION) TO PROTECT THE ENGINE EVEN IF YOU ARE GOING 70 MPH(ON THE CITY STREET, HIGH WAY, OR LOCAL ROAD AND WHILE TURNING). THIS IS SO THE ENGINE DOES NOT BURN THE OIL. THIS MEANS THAT THE CAR STALLS OUT AND LOOSES POWER AND CONTROL WITH NO NOTIFCATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204848April 30, 2019
ELECTRICAL SYSTEM
SERVICE SHIFTER LIGHT COMES ON WHILE DRIVING. MUST STOP AND SHUT DOWN TO RESET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204524April 29, 2019
POWER TRAIN
SEVERAL TIMES UPON STARTING THE VEHICLE UP IN THE 3 MONTHS SINCE I HAVE OWNED IT, THE DISPLAY IN THE INSTRUMENT CLUSTER READS "SERVICE SHIFTER" AND ALL LIGHTS FOR THE GEAR SELECTOR LIGHT UP RED. THE VEHICLE WILL NOT GO INTO GEAR UNTIL THE ENGINE IS SHUT OFF AND RESTARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204198April 28, 2019
VEHICLE SPEED CONTROL, STEERING
PURCHASED A 2016 JEEP CHEROKEE 2016 LATITUDE. HAD 70,000 MILES ON IT. TWO WEEKS INTO OWNING IT ON HARD TURNS THE BATTERY LIGHT AND DASH WOULD LIGHT UP. ON TWO OCCASIONS THE CAR WOULD BE MAKING A TURN (IN DRIVE) AND WOULD FAIL ACCELERATE OR CONTINUE IN THAT GESR CAUSES IT TO STALL INTO NEUTRAL AND THEN LOOSE STEERING CONTROL. THE CAR WOULD THEN SHAKE VIOLENTLY AND AFTER GETTING OUT OF THE WAY OF TRAFFIC IT WAS TURNED OFF. ONCE THE CAR WAS TURNED OFF THE CAR WOULD NOT START UNTIL 3 OR 4 TIMES. IMAGINE THIS HAPPENING ON THE ENTRANCE TO THE HIGH WAY. THE CAR WOULD DRIVE FOR A COUPLE MILES AND THEN STALL OUT AGAIN. NOT A SAFE CAR AND DO NOT FEEL COMFORTABLE MOVING FORWARD WITH THIS VEHICLE ESPECIALLY ST HIGH SPEEDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204183April 27, 2019
POWER TRAIN
I'VE HAD MY JEEP SINCE OCTOBER OF 2016, IT HAD 11,000 MILES ON IT WHEN I BOUGHT, AND RANDOMLY SINCE THEN, THE SERVICE SHIFTER WARNING COMES ON. IT COMPLETELY LOCKS UP MY DISPLAY, SO I CAN'T EVEN SEE MY SPEEDOMETER. IF I PULL OVER AND TURN THE VEHICLE OFF AND BACK ON,IT WILL RESET, SOMETIMES COMING ON AGAIN IN MINUTES, SOMETIMES MONTHS.. I'VE HAD IT IN TO SERVICE 3 TIMES. NEVER FIXES IT.. SOME DEALERS HAVE NEVER EVEN HEARD OF IT.. SOME SAY IT JUST NEEDS AN UPDATE. I SHOULD NOT HAVE TO TAKE MY JEEP IN FOR AN "UPDATE" EVERY OTHER MONTH.. EVERY OTHER CAR ON THE ROAD IS FINE WITHOUT AN UPDATE. NO ONE HAS BEEN ABLE TO GIVE ME A GOOD EXPLANATION AS TO WHAT THIS REALLY MEANS, IS IT DANGEROUS? NO ONE CAN TELL ME ANYTHING. THIS HAS HAPPENED, DRIVING ON THE INTERSTATE, DRIVING THROUGH TOWN, IT'S EVEN HAPPENED WHEN IT'S BEEN PARKED AND I FIRST START IT UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203649April 25, 2019
ELECTRICAL SYSTEM
TAMARA RECALL...EVER SINCE I BOUGHT MY JEEP BRANNEW THE RADIO SOMETIMES DOES NOT WORK, SERVICE SHIFTER IS COMING UP, ALSO OTHER THINGS ARE COMING UP SAYING AUTOMATIC SHUT DOWN SERVICE..WHEELS ARE NOT STRAIGHT, AMONG OTHER THINGS. THIS SHOULD NOT BE HAPPENING ON A JEEP THAT'S 3 YEARS OLD. NOW THE DEALERSHIP WANTS 99.00 TO CHECK IT OUT PLUS WHATEVER THE PROBLEM IS. I'M VERY DISGUSTED BECAUSE I LOVE THIS CAR, TOOK MY ANXIETY AWAY, BUT NOW I'M NERVOUS TO DRIVE IT PERIOD. I HATE TO TRADE IT OFF FOR A TOYOTA OR HONDA. PLEASE HELP ME ON THIS. IS IT DANGEROUS TO RIDE WITH SERVICE SHIFTER LIT? THIS SHOULD BE A FREE RECALL TO SEE WHAT'S HAPPENING. NO ONE HAS ANSWERS. I'VE SEENIN THE INTERNET MANY PEOPLE HAVING THE SAME PROBLEM. PLEASE HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203062April 23, 2019
FUEL/PROPULSION SYSTEM
ENGINE SHUTS OFF ON SHARP TURNS. DISPLAY CENTER SAYS MESSAGE SAYING VECHICLE MUST BE STOPPED TO CHANGE GEARS AND SHUTS OFF ENGINE. THE SHIFTER WAS NOT TOUCHED WHEN MESSAGE CAME UP. THEN ENGINE DOESN'T WANT TO START QUICKLY. IT HESITATES. STUTTERS TO RESTART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203063April 23, 2019
FUEL/PROPULSION SYSTEM
ENGINE SHUTS OFF WHILE TURNING SHARP TURN. HESITATES TO RESTART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203276April 23, 2019
POWER TRAIN
WHILE DRIVING ON THE INTERSTATE I-20 MY VEHICLE WAS IN DRIVE AND ALL THE LIGHTS ON THE GEAR SHIFT CAME ON (SEE PHOTOS ATTACHED) AND MY DASHBOARD REFLECTED 'SERVICE SHIFTER' LIGHT CAME ON AND GEAR SHIFT LIGHTS ARE ALL RED,P,R,N,D ON 4/18/2019. I PANICKED BECAUSE I WAS OUT OF STATE IN AUGUSTA, GA BUT LIVES IN MADISON, AL. I WAS STRESSED AND PULLED OVER TO GOOGLE THIS TO SEE IF THERE WERE INSTRUCTIONS TO FOLLOW. ACCORDING TO THE DEALERSHIP IN MARIETTA, GA ' ED VOYLES' THEY NEVER HEARD OF SUCH A COMPLAINT. HOW MANY COMPLAINTS HAVE TO BE DONE BEFORE THIS BECOMES A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196844April 17, 2019
ENGINE
WHILE DRIVING THE VEHICLE AFTER JUST A COUPLE MINUTES IN MY SUBDIVISION THE VEHICLE STALLED & WOULD MOVE. I MADE 2 TURNS, ONE RIGHT & ONE LEFT THEN IT STALLED. THE "CHARGING SYSTEM LIGHT" WENT ON & SAID "SHIFT TO P THEN DESIRED GEAR". AFTER A FEW MINUTES IT RESTARTED. THE JEEP MANUAL INDICATED NOT TO DRIVE IT WITH THIS CODE SO I HAD IT TOWED TO DEALER & THEY DID A PCM FLASH UPDATE. THEY TESTED THE OIL LEVEL & SAID IT WAS FINE. NEXT MORNING THE VEHICLE WOULD NOT START. AGAIN TOWED IT TO DEALER. THEY KEPT IT OVERNIGHT & CHANGED THE BATTERY. THEY DROVE THE VEHICLE, BUT COULDN'T GET IT TO REPLICATE WHAT HAPPENED & INDICATED THERE WERE NO STORED CODES. THE FOLLOWING MORNING THE VEHICLE STARTED, I BEGAN DRIVING AROUND THE CORNER IN THE SUBDIVISION AFTER TURNING RIGHT AND AGAIN THE VEHICLE JUST STALLED WITH SAME INDICATOR LIGHT & MESSAGE AS THE FIRST TIME. BROUGHT IT BACK TO THE DEALER & THEY SAID THE OIL WAS LOW, THOUGH THE VEHICLE INDICATED 47% OIL LIFE WITH ABOUT 3,800 MILES SINCE LAST OIL CHANGE, WHICH WAS LESS THAN 2 MONTHS AGO. DEALER TOLD ME TO DRIVE IT FOR 1,000 MILES & THEN BRING IT BACK SO THEY CAN DO AN OIL CONSUMPTION TEST. VERY UNSAFE TO DRIVE WHEN IT STALLS, AS THE VEHICLE DOES NOT MOVE, IT JUST SHUTS OFF & DIDN'T COAST SO I COULD MOVE OVER. THIS IS A SAFETY RISK & DO NOT FEEL SAFE DRIVING IT, IF THIS HAD HAPPENED IN TRAFFIC OR ON THE HIGHWAY IT COULD HAVE CAUSED A CRASH. I WAS TOLD BY THE DEALER THIS IS A KNOWN ISSUE BY CHRYSLER & THAT THE VEHICLE SHUTS DOWN TO PROTECT THE ENGINE. THERE WAS NO PREVIOUS WARNING LIGHTS OR CHECK ENGINE NOTIFICATION PRIOR TO IT HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197033April 17, 2019
POWER TRAIN
2016 JEEP CHEROKEE SPORT, CHECK TRANSMISSION MESSAGE KEEPS COMING ON WHILE DRIVING. SO FAR HAVE TAKEN IT TO THE DEALER TWICE WHERE THEY SAID THEY FIXED IT BY REPLACING THE TORQUE CONVERTER. BOTH TIMES THE MESSAGE COMES BACK WITHIN 50 MILES OF USE. ONCE IT IS TURNED OFF THE CHECK ENGINE LIGHT STAYS ON BUT THE CHECK TRANSMITTION MESSAGE GOES AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196761April 16, 2019
ENGINE
JEEP CHEROKEE BEGINS TO EXPERIENCE INTERMITTENT HESITATION WHILE IDLE AND UNRESPONSIVE MANEUVERABILITY DURING ACCELERATION. IGNITION COILS FAIL ON 2.4L ENGINE WITH CONSISTENCY - #4, #2, #3 (3 OF 4 IGNITION COILS) CAUSING MISFIRE IN ENGINE CHAMBER. LACK OF CONTROL DURING ACCELERATION / DECELERATION CREATE HIGH CONCERN FOR SAFETY WHILE AT HIGH SPEEDS AND GENERALLY WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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