Jeep Cherokee Complaints (2018)

688 consumer complaints on file.

#11688048September 18, 2025
POWER TRAIN
My wife was driving in auto on the shift knob. There was a load noise coming from under the car that sounded like medal was dragging. The dash had a warning come on that the 4wd was not working and need to be serviced. The warning disappeared but a warning light came on that t is 4wd/ser. We looked up and found there is a recall for this problem and could cause the unit to roll on its own when on a hill. Took car to dealership to have diagnosed and symptoms diagnosed it to be the same problem has the safety recall. The car year falls in to this but doesn't show up for the recall. We would like this to be taken care of under the recall and not out of pocket. I am attaching the dealership diagnostics along with info on recal .NHTSA CAMPAIGN NUMBER: 25V011000 Loss of Drive Power from Damaged PTU A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury. NHTSA ID Number: 25V011000 Manufacturer Chrysler (FCA US, LLC) Components POWER TRAIN Potential Number of Units Affected: 63130 Summary Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function. Remedy Dealers will update the drivetrain control module software and replace the PTU, as necessary free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning February 13, 2025. A second notice will be sent once the final remedy is available, anticipated November 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C. Notes
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687857September 17, 2025
ELECTRICAL SYSTEM
The contact owns a 2018 Jeep Cherokee. The contact stated while operating the vehicle, the instrument panel light, dome light, and center console continuously flickered off and on with the battery voltage charge erroneously fluctuating up and down from 10 to 14 Volts. The vehicle was taken to the local dealer who replaced the alternator, but the failure persisted. The vehicle was taken back to the local dealer who determined that the PCM was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V524000 (ELECTRICAL SYSTEM). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687629September 16, 2025
POWER TRAIN, UNKNOWN OR OTHER
I own a Jeep Cherokee 2018 ( [XXX] ) it has less then 60k miles on it. The dashboard recently - 4WD System unavailable" lit up and remains lit. I took to non dealer for diagnosis- stated it is a known issue in Jeep Cherokee, transfer case internal failure. I verified online there is a recall for faulty power transfer (25V011000.) but my VIN is not reflected. I believe my Vin should be included in the recall and was omitted. What can I do to have it reviewed and added to the recall list? I app;reciate your assistance. Thank you!!! [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686173September 10, 2025
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Service shifter light is on been on for a long time. When driving it takes a min to pick up speed . My dash said that there is something wrong with my air bag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685456September 6, 2025
UNKNOWN OR OTHER
Received notification of a recall for my jeep called and they stated that there is no fix but if something happens while I’m driving that jeep would have to consume the cost this is unacceptable! This was 3/15/25 still no fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685266September 5, 2025
UNKNOWN OR OTHER
My Jeep Cherokee is under NHTSA Recall 25V-011 / Manufacturer Recall 01C for a defect in the Power Transfer Unit (PTU) that can cause sudden loss of power while driving or loss of PARK while stationary, both posing crash risks. The recall was issued in January 2025 and as of September 2025 the remedy is still not available. The defect has not been inspected or confirmed by a dealer since FCA/Stellantis has not released the fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684752September 3, 2025
POWER TRAIN
The car is in the shop for defective rear diferential. Once replaced the car now throws a code for the TPU being defective. Jeep issued a recall in jan 2025 for the TPU components on jeep cherokee 2017-2019. The VIN for my jeep is not showing as part of the recall. I want to report my car so it can be added to the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684606September 2, 2025
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that while stopped and about to drive forward, there was an abnormal sound coming from the vehicle. The contact believed that a part underneath the vehicle had fractured. The contact was unsure if a warning light was illuminated. The vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was able to coast to the side of the road. The vehicle was towed to the dealer, where it was diagnosed, and determined that the Power Transfer Unit (PTU) had failed. The vehicle remained at the dealer unrepaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684083August 30, 2025
UNKNOWN OR OTHER, POWER TRAIN
Vehicle: 2018 Jeep Cherokee Trailhawk VIN: [XXX] Recall: Manufacturer #01C / NHTSA #25V-011 Complaint: On January 16, 2025, FCA US (Stellantis/Jeep) issued a recall (01C, NHTSA 25V-011) for 2017–2019 Jeep Cherokee vehicles due to improperly seated input shaft snap rings in the Power Transfer Unit (PTU). The recall summary itself acknowledges that this defect can cause uncontrolled input shaft movement, spline damage, and/or range fork damage, leading to loss of motive power while driving or loss of PARK function while stationary — both creating a serious crash and injury risk. The recall notice states that the remedy will be a reprogramming of the Drivetrain Control Module (DTCM) with software to detect excessive wear and replace the PTU if needed, along with a warranty extension. However, as of this filing, the recall status for my vehicle remains “Incomplete, Remedy Not Yet Available.” Owners are being left to drive vehicles with a known risk of sudden power loss or loss of PARK, and Stellantis has failed to provide a timeline for the remedy, a loaner vehicle, or interim safety protections. This constitutes an unreasonable delay in providing a remedy to a recognized safety defect under 49 U.S.C. Chapter 301. I request NHTSA investigate Stellantis for failing to make the remedy available in a timely manner, and to compel the manufacturer to expedite corrective action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683757August 28, 2025
POWER TRAIN
Have had intermittent lights for 4wd problem, has an open recall for it that I got notice along time ago but still no fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681188August 17, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, UNKNOWN OR OTHER
Service Shifter warning light comes on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680722August 14, 2025
POWER TRAIN
A component (Power Transfer Unit (PTU)) in my 2018 Jeep Cherokee Latitude has failed but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the current 2017-2019 Jeep Cherokee PTU recall. I am requesting immediate inclusion and repair under the recall provisions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680161August 12, 2025
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the dealer had been contacted several times; however, the contact was informed that parts were still not available. The contact was concerned about the failure occurring while driving the vehicle. The manufacturer was made aware of the contact’s concern. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678303August 4, 2025
POWER TRAIN
While driving, my "service 4WD" light came on, on my dashboard. I took the car to the Jeep dealership where it was purchased and always serviced. They ran a diagnostic check, and it showed I need a new PTU unit. This was on May 13th, 2025. I was told I could drive it home, but not to drive it and they would notify me when the part arrived at the dealership. I would be scheduled for the necessary repairs. The car had a total of 33,740 at that time at the dealership. It is now August 4, 2025, and they still have not received the proper part or PTU unit. They have instructed me that now, after almost 3 months, I can still drive my car, though they said I could not drive it at all except to drive it home on May 13, 2025. Never mind the fact that it could cause further damage and cause me to have an accident if it completely goes out while driving it. It has been a real inconvenience, not to mention the risk involved of having a real accident. I have never received any kind of manufacture's recall concerning this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677140July 30, 2025
UNKNOWN OR OTHER
My 2018 Jeep Cherokee Trailhawk (VIN: [XXX] ) is affected by safety recall NHTSA #25V-011 (Recall #01C – 2017-2019 KL Two Speed PTU Failure). The recall was issued on 01/23/2025, but Jeep/Stellantis has not provided a remedy or timeline for repair. This issue poses a serious safety risk, and the manufacturer’s failure to supply a remedy in a timely manner is unacceptable. I am requesting that NHTSA investigate and require the manufacturer to provide an immediate fix or interim solution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675905July 24, 2025
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The vehicle was purchased from an independent mechanic, and the contact was informed about NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that when the vehicle was started, the brake warning light illuminated. Additionally, on several occasions while driving at various speeds on several occasions, the vehicle lost power and the brake warning light flashed on the instrument cluster. The vehicle was steered to the side of the road and restarted, and the accelerator pedal was pumped several times; however, the vehicle was losing power. The vehicle was taken to an independent mechanic, and the failure was linked to the recall; however, the part to repair the vehicle was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 140,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675612July 23, 2025
POWER TRAIN
Component: Power Transfer Unit (PTU) 1c4pjmdb6jd567547, but my VIN is not included. The power transfer unit has failed. This appears to be a manufacturing defect identical to those listed under the recall. I am requesting immediate inclusion and repair under the recall provisions
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673252July 14, 2025
POWER TRAIN
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle began to vibrate. The 4WD warning light was illuminated. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer where it was diagnosed with codes related to the PTU. The vehicle was not repaired. The vehicle was taken to an independent mechanic, but no assistance was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was approximately 79,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673473July 14, 2025
POWER TRAIN
There is currently a recall for jeep cherokee ptu units. Our vehicle is experiencing all the same issues listed in the recall. The manufacturer claims that our vehicle does not fall in to the recall. Any assistance would be appreciated.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672144July 9, 2025
ELECTRICAL SYSTEM
All lights on the gear shift light up and a message on the display says service shifter. Happens randomly. Have to turn car off and back on to get to clear. Yesterday I had to turn car off and back on 3 times before error would reset. Found online this is happening to a lot of Jeep cherokees and most common fix is to replace the shifter bezel and wiring. So I replaced the shift bezel and wiring harness yesterday.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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